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All 56 Kampala hotels

Kampala Sheraton Hotel

4.0 of 5 Hotel   |   Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Ranked #15 of 56 hotels in Kampala
A recent review
4 of 5 stars reviewed 6 days ago
Kees v Dublin, Ireland
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301 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Kampala, Uganda
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

The location is fine. Staff friendly and helpful. It is noisy all night specially music from outside. The biggest problem is infestation by cockroaches. It is around 3:30am and did not sleep at all. If you can tolerate big German cockroaches this is your hotel.

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Dublin, Ireland
15 reviews 15 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Fortunately I had a low rate of less than 150 euro p/n. The atmosphere is ok, the breakfast is superior, and gym and swimming pool are pretty good.The ouside restaurant has good food with good music. Day rates > 200 euro is too much, but probably there are still who wants to that amount.

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

In Uganda for a month and have stayed here and the Serena for weekends. At less then half the price, the Sheraton is a better deal. Room has a great view and comfortable bed. Bathroom a little cramped but OK. Gym pretty full service for Africa and a nice pool. Nice espresso at the bar. So a pleasant place to... More

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Westborough, Massachusetts
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton in Kampala is just so-so, but needs some renovations. The rugs need replacing, the bathrooms need to be renovated or at least scrubbed down with cleaner since the shower stall walls had dark/mildew caulking. When I got to my room Saturday afternoon there was fruit waiting, when I opened it Sunday noon to try some, some was moldy... More

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19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Kampala can be a very daunting city if you visit for the first time, Sheraton provides a good escape from the hustle and bustle out there. The Food was good with a few options around the complex to dine and relax for a drink. With the weather as it is the complex provided good sundowner venues as well as excellent... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Considering the price you should expect more. The staff are very good, and service excellent but rooms can be shabby. The club floor had great service in the lounge with an array of snack and drink provided. The lack of other good hotels in Kampala makes this one of the few places to stay.

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average is probably a mean rating, but very good would be too generous. If you want somewhere clean and safe to stay in Kampala with okay bedrooms and comfortable beds, then this hotel fits the bill. The rooms are clean and the beds comfortable. The breakfast was okay. The bathrooms need serious attention, old fittings, narrow baths with no separate... More

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Washington DC, District of Columbia
Top Contributor
70 reviews 70 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I know that when you are in Uganda hotel standards could not be the same as in european or american countries but when we talk about Sheraton standards, I expect them to be the same everywhere in the world. Kampala Sheraton is a huge dissapointment in all aspects: Bad management, poor service, and very dirty (mainly sauna and pool area).... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for your feedback regarding your recent stay. We have positively received your comments and would like to sincerely apologize for the rather unpleasant experience. We would like to advise that we have critically analysed all the issues raised by you and assure you that all effort is being made to have corrective measures put in... More

Kampala, Uganda
1 review
1 of 5 stars Reviewed 4 weeks ago

i had gone to take my ring to be resized and i decide to take a look at the pool side ,i asked the stuff were the pool was he directed me.then as i was going up stairs,the lady with swazz and grey hair screamed at us excuse me have you registered,we dint know what she was asking we told... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, It is an extremely unfortunate situation that one of our members of staff put you in and we do not have a policy that enforces this treatment of any individual regardless of their demographics. We shall continue to emphasis on sensitivity training with our staff to ensure such occurrences are not repeated. Thank you for your feedback. More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Had an overnight stay at the Sheraton. The rooms are lovely and staff are friendly. The water from the shower was a bit discoloured at first and had to let it run for awhile but the bath area was clean. Luckily I didn't have a room over the nightclub which could be a major inconvenience due to the noise... The... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, We are glad you had a lovely experience and look forward to hosting you again! More

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Additional Information about Kampala Sheraton Hotel

Also Known As:
Sheraton Kampala
Kampala Sheraton
Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
Official Description (provided by the hotel):
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambience and a dazzling array of upscale amenities.Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the Central Business District area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 233 newly renovated guest rooms and suites, which are each decorated with a local flavor and homey comfort.Our well-equipped Fitness Centre – complete with a cardiovascular gymnasium and outdoor pool – will make your stay more relaxing. If you’re joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities—including a Grand Ballroom—with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available.Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am.Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 
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