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All 64 Kampala hotels

Kampala Sheraton Hotel

4.0 of 5 Hotel   |   Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Kampala Sheraton Hotel
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Ranked #21 of 64 Hotels in Kampala
A recent review
3 of 5 stars reviewed 5 days ago
RolandEid lebanon
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359 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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lebanon
Contributor
20 reviews 20 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed in Sheraton Kampala for 3 days part of my trip to Uganda, The hotel gardens is nice and the view from the hotel is amazing. People are friendly and the staff is well trained. Rooms are acceptable, bit old taking into consideration the hotel was renewed in the 90's. Food is good and clean. However i had a... More

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. The Hotel does not make any credit card deductions unless duly authorized by the owner and I hope the issue has been rectified by now. If not, could you kindly let our reservations department know and we will work to get this resolved in the quickest time possible. Thank you... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We spent the first two nights of our honeymoon here. We got a nice room on the 8th floor. It was quite nice, the view of Kampala was awesome, and the free wifi was surprisingly fast. They have good customer care and a wonderful breakfast buffet. Overall it was a very pleasant experience.

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you so much for your positive review, we are pleased to have been a part of your honeymoon experience and sincerely hope you will come back to visit. Congratulations and from us at the Sheraton we wish you all the best. Regards, More

Ankara, Turkey
Top Contributor
177 reviews 177 reviews
39 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't want to complain but i see no reason to pay this amount to a hotel in Kampala. That is a big money for Uganda. And there is even one hotel more expensive than Sheraton in Kampala. Ask for a room that does'n face Speke road so that you can sleep before 3 o'clock in the morning.

Was this review helpful? Yes
Tendo L, Guest Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for sharing your feedback with us and as mentioned many times before, we know the noise issue on Speke road is a major hindrance to guests and we are continuously working on finding a permanent solution. Regards, More

Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Aircon was warm. Room is dated compared to other Sheraton in south east Asia. Price on the high side for what you can get in other country. Service was great, F&B personnel, Mercy was friendly, helpful and attentive. But at the end probably the best hotel in Kampala. A live bad in the bar would be nice.

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, We greatly appreciate your feedback. It is evident that your experience was not up to the level that you expected but we do hope that you had a generally pleasurable stay. Regards, More

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean, friendly service. Rooms were well appointed and clean. The pool facilities are old and get crowded on the weekend. I am a starwood gold member and no special benefit is afforded in this hotel unlike most worldwide properties which is an issue. Starwood may want to make sure its foreign properties are honoring the rewards program. The most disappointing... More

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for sharing your experiences with us and we apologize for not giving you the recognition you deserve as a SPG Gold Member. Sheraton Kampala does honour the Loyalty program and guests are entitled to room upgrades upon availability based on the level they have reached. Indeed there is a problem with music on one side of... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Lovely hotel by all accounts, unfortunately the incompetence of the staff is a problem, it is mostly well intentioned but training is very much lacking on all fronts. There is also the constant rumbling of a generator on the entire side of the hotel, despite explicitly asking to not be placed on that side prior to check in. It makes... More

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for the valuable feedback on your experience at the Sheraton Kampala, as you rightly mentioned Training is paramount to service delivery and this is something we actively work on to improve the guest experience. We however do not encourage associates to lie to guests and we apologies for the inconvenience caused. Your comments have been... More

Valparaiso, Indiana
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is supposed to be one of the nicest hotels in Kampala. If compared to US hotels, it would be a 6-7 on a 10 point scale. They have a nice sitting area in the back for drinks, the food is awful. I don't know how you screw up french fries, but they did make some soggy nasty fries. We... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking the time to give us your feedback regarding your stay at Sheraton Kampala, the Paradise Restaurant is a great place to sit and enjoy an nice meal indeed as you mentioned. We sincerely apologize for the french fries not being up to standard, the Executive Chef is well aware and corrective action has been... More

France
1 review
5 of 5 stars Reviewed 4 weeks ago

A very nice hôtel i add visited 3 times (for 7 to 10 days each times) for business. The staff is very welcoming and smiling - and especially to listen the customer. I highly recommand it! I'm sure you will enjoy your stay at Sheraton Kampala :) Regards Cherif from France

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Cherif, Thank you so much for your glowing review! It is a great feeling to exceed guests expectations and this is what we aim to achieve for every guest. Your positive review gives us the enthusiasm to keep doing our best. Warm regards, More

Dunkeld, United Kingdom
Top Contributor
66 reviews 66 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Supposedly one of the best hotels in Kampala, but like all hotels in Africa bedevilled by lack of maintenance. The TV wasn't working on room entry, and the wall sockets were fused. There was no water in the room until asked for. But the internet worked okay and the staff were friendly. Food in the restaurant was good, (pizza particularly).... More

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for your invaluable feedback, we have contacted our bank to try and rectify the situation with the P.O.S and we apologise for the inconvenience it caused. Thank you for all the positive highlights you mentioned as well and we are please to know you plan on returning soon. With regards, More

Washington, D.C.
Top Contributor
107 reviews 107 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed October 15, 2014

First, let's be honest, the selection of business hotels most Europeans and Americans would frequent in Kampala are limited. So with that out of the way, I'd say hands down I'd stay here again (and have as you would see in my previous posts). That being said, the facility needs a face lift. The improvements done in the eating establishment... More

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for your review of the Sheraton Kampala Hotel and your concerns are of great importance to the Management team. Our strategic plan does include renovations and upgrades that. If you are not already a member of the SPG Loyalty program I would encourage you to join through the SPG app which allows you to book a... More

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Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
Number of rooms: 233
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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