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Kampala Sheraton Hotel

Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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1 room 1 guest
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Kampala Sheraton Hotel
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441 Reviews from our TripAdvisor Community

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Traveler rating
    55
    168
    135
    60
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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  • French first
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English first
  • All months
    (441)
  • Mar-May only
    (113)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (102)
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Nairobi, Kenya
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful hotel in the heart of Kampala, classic for business trips, having all necessary facilities, great rooms, fast and free internet all across this big hotel. The service is very good, highly professional, food is good, bars and restaurants having all you need, once again, for the business traveller its the place..

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Valued Guest, Your positive review is greatly appreciated and we are glad you had a pleasurable stay. We thank you for making Sheraton Kampala your Hotel of choice and look forward to hosting you on your next visit. Warm regards, More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is a good hotel, always dependable for a decent stay with comfortable rooms but the rooms and common areas do need a face lift as the age of the hotel is apparent. The service is good and breakfast options are great.

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for sharing your feedback with us, although you raised concerns about the appearance of the public areas and some of the rooms, there were also some positives including the service and breakfast and we greatly appreciate you taking the time to share this with us. Kind regards, More 

kigali
Level Contributor
181 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is old and hasn't been maintained well. The rooms are quite pokey as are the bathrooms. There is no mini-bar and room service takes a very long time. The breakfast was good but the rest of the meals were not great. Wouldn't stay here again.

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, We appreciate the constructive feedback and apologize for not quite meeting your expectation. The issues raised are of great concern especially concerning the meals which you felt were not up to your liking although we do appreciate the positive remarks on the breakfast. The mini-bar is a project that is in the pipeline as are general renovations... More 

Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I stayed there in July for a few nights. All in all a good choice for Kampala. The hotel offers all a business traveler basically needs. Good: - reliable airport transport (from/to) - very high security - nice sized pool to swim a few laps - OK equipped gym with personal trainers - breakfast had enough choice (20USD) - nice... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your feedback with us, the positive comments are greatly appreciated as are the issues mentioned where some improvements can be made. The management is aware of these and measures are being taken to solve them as soon as possible. We hope your overall experience was to your liking and you will stay with... More 

Istanbul, Turkey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First impression of this hotel is wonderful. Luxury entrance with large and well treated gardens surrounding the facility. When getting to my room I found it a bit old style but relatively OK. The problem started when I stepped into the bathroom - It was so tiny that I could hardly find space for my shaving cream, not to mention... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Valued Guest, We appreciate you taking the time to share with us your feedback, of major concern was the bathrooms as you mentioned and we sincerely apologize for it not being up to the required standard however we are in the process of renovating the bathrooms in a lot of the rooms, a process that will be implemented in... More 

Travelers are raving about these Kampala hotels

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My stay at the Sheraton Kampala was nothing short of spectacular, with complete attribution going to the staff. The hotel itself is in a prime locations that boasts close proximity to landmarks for tourism and certainly is on the right path for business networking. I traveled to Kampala on business the second week of July 2015 and was immediately impressed... More 

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, The staff and management of Sheraton Kampala sincerely appreciate your positive review and are pleased to have hosted you during your stay in Kampala. It is always a pleasure to hear of all the great guest experiences and we thank you for sharing yours. We hope to see you again and trust that you will be staying... More 

Johannesburg, South Africa
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an upmarket hotel, that is always busy and bustling. Sometimes with the wrong kind of patrons and solicitation… Furnishings are good, rooms are spacious, breakfasts are very good. Service is not amazing though. And the outside, casual dining restaurant is not great. The Seven Seas is expensive, but good. We were told by many that the Serena nearby... More 

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your thoughts and experiences from your stat at the Sheraton Kampala. Although you had a generally positive experience you did mention a few issues that were not up to your expectations. You did mention that the breakfast was good, this is an example of one of the issues we consistently worked on improving... More 

Dubai, United Arab Emirates
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has excellent people working there from arrival to departure. Every one is Friendly. Rooms are ok but needs a refurbish as you can see the style of the room is very old. Toilets defiantly needs to be changed. Internet very week in the rooms. Food options very good

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued Guest, Thank you for taking the time to appreciate our warm Ugandan hospitality - it is truly a pleasure to receive positive feedback. It is evident that there are some elements that were not up to your expectations and we are working on those issues. Thank you once again and for sharing your feedback with us and we... More 

Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 25, 2015

I was disappointed with this hotel that says it is a 5 star. The rooms are old and tired. The bathroom are very old with a hand held shower head! The price they charge is for a 5 star hotel, but you certainly don't get that. I will say that it is very safe - outstanding security. It's also in... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for sharing your feedback with us. Although the room was not up to the standard you anticipated, these rooms are being worked on in a phased renovations plan. Nevertheless there are different room categories available that have already been renovated and perhaps next time you could request for a Club Room that also offers access... More 

Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2015

I have stayed at this hotel many times but this time it was different. Seven Seas Restaurant was advertized in the elevator with great pictures and my friend and I decided to go and have dinner there, for the first time ever. It was wonderful, the service was great, the new Chef from Serbia was amazing so was the food.... More 

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for sharing your feedback with us, we would like to express our sincere apologies for the delayed check-in & check out process and hope that this did not affect your overall experience. Thank you for the great review of the Seven Seas Restaurant and I'm sure Chef Aleksander will be pleased to see your comments.... More 

Hotel Review Summarization

What travelers say

  • Very good(8)
  • Room service(6)
  • Breakfast buffet(3)
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