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All 58 Kampala hotels

Kampala Sheraton Hotel

4.0 of 5 Hotel   |   Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Ranked #16 of 58 hotels in Kampala
A recent review
5 of 5 stars reviewed 3 days ago
Kelley T New York City, New York
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339 people have reviewed this hotel

Traveler rating
    44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

To be honest, I don't understand where some of the other reviewers are coming from. My experience at the Sheraton in Kampala was delightful - clean, well appointed rooms, great food, nice breakfast, friendly, professional and attentive staff. We really enjoyed dinner there while listening to live music - great atmosphere, really wonderful experience. Everything worked - TV, hot shower,... More

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Noida, India
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hotel is located at good location and near to many other offices, we did a corporate event in the hotel and it was really good. Staff was very helpful. We had very good event, it has good parking place for guest, Food was really nice, it was mix of local and international food. Hotel has good security and good restaurants.... More

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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stayed at the Sheraton around 6 times in the past 9 months. I travel for work and require reliable internet, electricity and standard hotel amenities (E.g. room service, private taxi's, business centre, etc.). The Sheraton meets these comfortably, but not with excess. The price is steep compared to most places in the world, but relative to the rest of... More

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Bangalore
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

As you must have read from many travellers and reviews; the price is very steep !! Hence one expects a high quality of hotel, service and comfort. Of the 3, 2 were missing at this hotel. Rooms are very dated; they are small and the bathroom particularly is too small and crowded. Mattresses and pillows were too hard.. in short;... More

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Dar es Salaam, Tanzania
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would love to rate this higher, but high price and slightly international feel (at the expense of missing local touches) holds me back. The rooms are clean and fresh and the food is excellent. Breakfast can be average but we have also eaten wonderful breakfasts as well. The hotel has long been the only major place to stay over... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

Hungerford, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is busy but has a lovely warm atmosphere with great staff, it has great food in all restaurants, managers cocktail evenings are on Wednesday. Fairly expensive, not sure if it is comparable with other hotels in tge area.

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking your positive review, and we are glad you had an enjoyable experience. Warm regards, More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just came back from 3 nights at the Sheraton Kampala. We found service excellent and friendly. The rooms were clean and very comfortable. The View from the south-facing rooms was beautiful There were small balconies on each room. The windows were quite sound-proof. The grounds around the hotel are spacious and good for a little stroll. Food was always... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for sharing with us your enjoyable experience at the Sheraton Kampala. The Garden view does offer quite a spectacular view of the city especially at night and there is a calming effect of the wind during the day. We look forward to another opportunity to host you. Kind regards, More

Vancouver, Canada
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for two nights in July 2014. I was on business, as an SPG Platnium member. The room was good. I very much appreciated the wonderful fruit basket that awaited me in the room. The gym is very good. The food in the Club Lounge was disappointing and the breakfast did not meet my expectations. The hotel has... More

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Tendo L, Guest Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued SPG Platinum Guest, While it is our aim to make every experience a memorable one, it is clear that we did not meet your expectations this time. Thank you for your feedback and we sincerely hope on your next visit your dining experience will be much more pleasurable. Warm regards, More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel as well the rooms looks good and clean. Very friendly staff. But the pricequality ratio is in my opinion not good, too expensive. The wifi is bad and there is no minibar at the room?! In such a hotel a minibar is mandatory. The food in the restaurants is excellent as well the amazing breakfast.

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for taking the time to post your review. Indeed we have been experiencing difficulties with WiFi but this is only because for the last few weeks we have been overhauling the internet and WiFi services. We are now in the testing stages and full and upgraded internet services will be restored very soon. We apologise... More

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2014

This was my first visit to this hotel, stayed for 4 nights. The hotel is clean and the staff are friendly. I got upgraded to the club room with access to the club lounge and club business facilities, which I used, the staff at the club lounge were very good and helpful. The bed was comfortable and the room had... More

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, As the Kenyans say, "Karibuni"! I trust that your visit to African and in particular Uganda "The Pearl of Africa" was a great adventure! We look forward to hosting you again on your next return. Warm regards, More

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Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Kampala #7 Luxury Hotel in Kampala
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambience and a dazzling array of upscale amenities.Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the Central Business District area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 233 newly renovated guest rooms and suites, which are each decorated with a local flavor and homey comfort.Our well-equipped Fitness Centre – complete with a cardiovascular gymnasium and outdoor pool – will make your stay more relaxing. If you’re joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities—including a Grand Ballroom—with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available.Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am.Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 
Number of rooms
233

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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