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All 58 Kampala hotels

Kampala Sheraton Hotel

4.0 of 5 Hotel   |   Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Kampala Sheraton Hotel
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52%
Ranked #17 of 58 hotels in Kampala
A recent review
4 of 5 stars reviewed 2 weeks ago
RAKESHH London, United Kingdom
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329 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first visit to this hotel, stayed for 4 nights. The hotel is clean and the staff are friendly. I got upgraded to the club room with access to the club lounge and club business facilities, which I used, the staff at the club lounge were very good and helpful. The bed was comfortable and the room had... More

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Haifa, Israel
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first visit to the hotel. Stayed for 3 nights. The hotel is clean and the staff are friendly. I got the executive room which was large. The bed was comfortable and the room had all the accessories you have in a 5 star hotel. Breakfast was with a good variety of plates, which you can choose from.... More

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sao paolo
Top Contributor
61 reviews 61 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I actually like this hotel. It has its flaws but I think it's good. The staff are nice, the food is fine and the pool and views and garden are pleasant. Plus, you can meet the boss at one of his weekly cocktails which is nice. He's from England and he looks like Max Clifford! You can't miss him..... What... More

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South Bend, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Hotel is well located in the city center. Has an excellent fitness center, decent internet and television service. The food service is very good in the outside patio. The breakfast is only average. Very comfortable, very friendly staff.

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

1 review
4 of 5 stars Reviewed 4 weeks ago

As I get ready to end my stay here, it's a pity that I did not have more time during my stay to experience some of the other services that the hotel offers. The room was comfortable and clean. The airport shuttle service was efficient and we did not have to wait around the airport. Even through we arrived in... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your positive feedback. We hope to welcome you back to our hotel very soon so you may enjoy everything the Hotel and Kampala City has to offer. Sincerely, More

South Bend, Indiana
Top Contributor
59 reviews 59 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One stays here because most everything works most all of the time. If you are not fortunate enough to be upgraded the rooms are pretty dated. The wifi and breakfast buffet may be the best thing this Sheraton has to offer. Check-in is ridiculously slow. Considering they know you are coming, and that all the incoming flights arrive late evening... More

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Odawara, Japan
Top Contributor
129 reviews 129 reviews
44 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed June 22, 2014

Stayed here for business after having to abandon the Speke resort (due to no Internet), since my colleages had stayed here before and said "things basically work". That was ultimately my impression - on the whole, this hotel was adequate for what we needed: decent breakfast buffet; hot water and functional though very old and small bathrooms; functional wifi Internet.... More

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Some of the bathrooms have not been completely... More

Senior Contributor
33 reviews 33 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 18, 2014 via mobile

Spent a few days at the Sheraton recently and although the staff are very friendly and the hotel generally good, I found the room service rather poor. The rooms are made up very late in the day and it takes ages to get what you want. It's the club room however, that is worth the while...if you have access &... More

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Cluj-Napoca, Romania
Contributor
20 reviews 20 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

I stayed there for business and internet speed was extra important, so the fact that they delivered was definitely appreciated. I loved the breakfast variety and the gym was a big plus, especially given the local alternatives. Service is great, beds are big and comfortable and cleanliness is top priority for the staff. It has a nice garden that shields... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at the Sheraton Kampala Hotel and we appreciate your positive review. Internet connectivity can be a challenge at time although we are currently working on measure to improve the infrastructure. The Breakfast buffet has greatly improved thanks to our new Executive Chef and he will appreciate the positive response received. Thank you... More

1 review
2 of 5 stars Reviewed June 16, 2014

I have already come 3 times in less than a year because my employer has a pre-arranged agreement. Staff is friendly but not at tbe level. This is one of those hotels where they ask you to settle the bill before offering the service. At the reception, every time I say that I will pay at the end of my... More

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Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
Reservation Options:
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Kampala #7 Luxury Hotel in Kampala
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambience and a dazzling array of upscale amenities.Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the Central Business District area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 233 newly renovated guest rooms and suites, which are each decorated with a local flavor and homey comfort.Our well-equipped Fitness Centre – complete with a cardiovascular gymnasium and outdoor pool – will make your stay more relaxing. If you’re joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities—including a Grand Ballroom—with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available.Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am.Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 
Number of rooms
233

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