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Kampala Sheraton Hotel

4.0 of 5 Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Kampala Sheraton Hotel
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Kampala Sheraton Hotel
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377 reviews from our community

Traveler rating
    46
    146
    112
    54
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
46 reviews 46 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Sheraton kampala has always been a by word for style, trends and the ultimate hotel experience. Well at the moment it is all that in name. There is a distinct lack of the wow factor when you get here. Furniture is in need of upgrades, and the service can be improved. Because it's the Sheraton, I will likely be returning... More 

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Melbourne, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fantastic experience ... Hotel upgraded our room as we were Gold SPG members. The gym was quite extensive, decent saunas, very tasty breakfasts and great location within Kampala. Recommend having a massage (price is more expensive after 6pm) as well walking the beautiful grounds. Would stay here again in a heartbeat

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Nairobi, Kenya
Top Contributor
98 reviews 98 reviews
60 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I really wanted to give this hotel a fair review, since they appear to have a new hospitality team from Dubai who are trying to turn it around. But, clearly, it will take more time. Let me start with the positives - I stayed here for 3 nights and enjoyed the restaurants. The Seven Seas has excellent, courteous staff and... More 

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Nairobi, Kenya
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

A very clean Hotel with good meals. A scrumptious breakfast, good staff and beautiful gardens. Perfect place to stay when on a business trip - wifi very good. The hotel is based in a good location - there is so much presence of policemen though which can scare a first time visitor

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel three times now and while the service is good, there is still a lot of room for improvement particularly with the restaurant staff. I booked online and was upgraded to the club floor with full access to the club lounge. I loved my visit and the club lounge that offers breakfast every morning consisting of... More 

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1 review
4 of 5 stars Reviewed December 18, 2014

Great hotel for this city. Compared by locals to Serena but this hotel is less of an oasis. My impression was: It's a great place to enjoy a scrumptious breakfast overlooking beautiful gardens, party at the club downstairs, meet with colleagues, friends in the busy bar lounge or in the serene gardens or enjoy an incredible meal with live music... More 

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Senior Contributor
33 reviews 33 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 18, 2014

One of the best hotels in town. The rooms are nice and clean. Service is above super, extremely friendly. The open buffet for breakfast and dinner was wonderful with many varieties. Also, the hotel is based in a very nice location. Everything was going towards a 5 stars rating, if it wasn't for the below: 1- Although i was in... More 

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Paris, France
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 12, 2014 via mobile

Good value. But over the years I've been coming here and I've not seen any improvements or additions. It's like they are marching in place. There are no consistent major issues with the hotel. Wifi is good, staff is helpful. But don't get a room above the kitchen unless you want that kitchen oder violating you nose all night. Call... More 

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 8, 2014

Great hotel in the middle of chaotic Kampala. Rooms are clean and bed was comfortable. I only stayed one night. Food in the restaurant was average. Not much vegetarian choice. Breakfast was very good though. The hotel are having trouble with a nearby hotel. Avoid the rooms above the dinning room on Friday and Saturdays. The noise from the adorning... More 

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, We really do appreciate your feedback and understanding of the noise situation. As a hotel we have made numerous complaints to the relevant authorities about the loud music and we shall continue to do so until something is done about it. We sincerely apologize for the inconvenience caused but also thank you for your kind remarks. Regards, More 

Kampala, Uganda
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 7, 2014

Met friends at the front of house bar yesterday. The white wine was served chilled - but tasted like the same cheap plonk you get by the 5 litre carton everywhere else in Uganda. Come on Sheraton, we expect a bit more class.

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for your review of Sheraton Kampala though you noted that the wine served was not to your taste. I would perhaps suggest a non house wine next time, the barman can always make a good recommendation for those with a more refined palette. Regards, More 

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Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
Number of rooms: 233
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Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#5 Spa Hotel in Kampala
#8 Luxury Hotel in Kampala

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