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Kampala Sheraton Hotel

Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Kampala Sheraton Hotel
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489 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

One of the old hotels in Kampala. Good location. Rooms are old and tired and need some serious maintenance work. Staff very uninspired and actually look unhappy. Very helpful though when you talk to them. Has a good Gym, swimming pool, tennis courts. Spa is very average. The restaurants are average and the cooking below expectation for a 5 star... More 

Helpful?
Thank Sharad S
Luxembourg City, Luxembourg
Level Contributor
113 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

This is my second stay at this hotel, the last one being a few years back. When I came the first time, I was upgraded to a suit which was a very nice room. On checking in this time I was asking if again they would upgrade, but they said no suite was available. The lady at reception was lying,... More 

Helpful?
Thank Gilles R

Travelers are raving about these Kampala hotels

Toronto
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my 4th time at this hotel, I stay here every time I come to Kampala. This time, I must say, you should not expect a quiet night's rest if you have a room facing the courtyard. That is because between the nightly party with dance beats at the hotel, and the casino across the street, there are loud... More 

Helpful?
Thank smileyfacegrace
SheratonKampala_PR, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, We would like to thank you for being a loyal guest at our establishment and your concerns have been noted. Indeed the Hotel is located in the heart of Kampala City with a lot of entertainment spots in close proximity, several attempts have been made to encourage nearby business to reduce the noise levels however we are also... More 

UK
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Modern tower block hotel with a wide range of facilities set in verdant green gardens. My room was well appointed and very comfortable. A well stocked bar and choice of restaurants meant that I did not have to go looking outside the hotel. The Nile Special bottled beer was exceptional and sold at $1.60 which made it even more palatable!... More 

Helpful?
Thank Glevum
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for your feedback which we greatly appreciate. The hotel thrives in exceeding guest expectations, which we promise to uphold at all times. Kindly notify us of your room requirements on the quiet side upon making your reservation. We look forward to hosting you again. Best Regards More 

Toronto, Ontario, Canada
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Ancient rooms. Bathrooms with a single, fluorescent light. Noise until 4am. Chambermaids who forget towels one day, and water the next. Room service orders that get lost and never arrive. Corked wine. Dry cleaning that leaves clothes smelling of sweat when they didn't smell beforehand. Key cards that stop working twice a day. Mediocre food (including pasta cooked in what... More 

Helpful?
Thank Barry B
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for taking time to share your comments and feedback which helps us to improve and exceed guest expectations. We truly apologize for your experience and all incidents you mentioned were reported and noted by the different departments involved and the necessary action to these areas was taken. Our Associates are engaged in an extensive on job... More 

Aberdeen, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 4, 2016

The hotel is quite good, rooms are clean and staff very helpful. It can be quite noisy from time to time. It is equipped with a decent gym/swimming pool for those who want to practice and relax, but not the best for true athletes!

Helpful?
Thank Christelle J
Tendo L, Public Relations Assitant at Kampala Sheraton Hotel, responded to this review

Dear guest, We greatly appreciate you taking the time to share your feedback, due to the location of the hotel guests do experience occasional noise from the various parties around however on your next check-in you may request for a room facing the suburbs - this will provide for a much quieter experience. Best regards, More 

Kampala, Uganda
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

There some places I go, en I don't feel like leaving! From the location, easy access to and out to the city center, top 5* service around, lounge, bars, restaurants, health club houses.. For the nights here you are sure of 360' view of top sides of Kampala.. The breakfast is a major highlight!! It's a mother of all the... More 

Helpful?
Thank Mamalandsafaris
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Your positive review of the Sheraton Kampala is highly appreciated and it is always a pleasure to surpass guests expectations and we look forward to hosting you once again on your next visit to Kampala. Best regards. More 

Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

The place is deteriorating rapidly The charm of this aging property was the location and friendly staff This will be my last stay here 1) the last trip the hotel charged me an extra night after I had checked out, and reversed it after I protested when I noticed my card had been debited unilaterally 2) I returned yesterday because... More 

Helpful?
Thank Chandy J
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for sharing your feedback with us and although great efforts were taken to mitigate your concerns at seems we still fell short of your expectations and this is unfortunate. The Hotel is not 'deteriorating' as you may have asserted and this is evident form the numerous positive reviews we receive, indeed some areas are due for... More 

London, United Kingdom
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

We went to the sheraton as we were looking for a pool in Kampala that has a kid's pool. The price was very good. 15k for adults and 10k for kids. The pool was very clean and not too packed. The service was good. Drinks not too over priced. The bathrooms at the pool were being painted which was inconvenient... More 

Helpful?
Thank nalwanga
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking the time to share with us your feedback and generally positive review and we look forward to hosting you again. Best regards. More 

Washington DC, District of Columbia
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 21, 2015

Travelled to Kampala for business and stayed at Sheraton Kampala for 2 nights. The hotel is located at the heart of Kampala which is nice. The facility is a bit old as I was told the hotel was built 20+ years ago. The service is ok but I found the security check a bit annoying. You have to get off... More 

Helpful?
Thank Xiaoyu C
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for your review of the Sheraton Kampala and for sharing some of your concerns regarding security. It is unfortunate but extremely necessary for yours and all our other guests safety to carry out security checks at each entry point of the hotel, and many of our guests appreciate this because of the peace of mind... More 

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