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All 60 Kampala hotels

Kampala Sheraton Hotel

4.0 of 5 Hotel   |   Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Ranked #17 of 60 Hotels in Kampala
A recent review
4 of 5 stars reviewed 3 days ago
yogi126 Baltimore, Maryland
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343 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I ended up picking this hotel on a whim. I am very happy that I did. This hotel is in the middle of the city, so it is easier to get to some local hot spots. But this hotel is most notable for its business amenities. The Wifi is great inside the hotel and the rooms. There is a business... More

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Lagos, Nigeria
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Sheraton is an aged hotel in the nicer part of town. Everything in the room was old, rugs, air conditioning, bathroom. Gave it 3 stars as the hotel staff are very nice and the food isn't bad. Guess I expected a bit more from the Sheraton brand.

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Kampala, Uganda
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Sheraton Hotel is located close to many offices which makes it a great target. It is also close to shopping malls,which is an added advantage. The food is good, the staff are way to slow. Ordered for a cup of tea,which never came. had to call the manager to sort the whole mess moreover it was on a slow day,... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review, although you had a generally pleasant experience the service levels were evidently not up to the required standard and this concern has been forwarded to the respective managers for their immediate action. We look forward to hosting you again soon. Kind regards, More

Kampala, Uganda
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It has an idyllic tranquil atmosphere that lets you relax and soothe yourself. Perfect for the weekend getaway and relieving stress. The accommodation is airy and spacious and very relaxing. No surround city sound or hustle, just peace and being served.

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking the time to visit Sheraton Kampala Hotel and experiencing the 'Serenity' it provides. We hope to see you again. Regards, More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

To be honest, I don't understand where some of the other reviewers are coming from. My experience at the Sheraton in Kampala was delightful - clean, well appointed rooms, great food, nice breakfast, friendly, professional and attentive staff. We really enjoyed dinner there while listening to live music - great atmosphere, really wonderful experience. Everything worked - TV, hot shower,... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking the time to post your positive review of our property and we are truly thankful for your wonderful recommendation and approval. You had the opportunity to experience the best that Sheraton Kampala has to offer and that gives the entire team the motivation to keep doing what we have been doing for many year... More

Noida, India
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is located at good location and near to many other offices, we did a corporate event in the hotel and it was really good. Staff was very helpful. We had very good event, it has good parking place for guest, Food was really nice, it was mix of local and international food. Hotel has good security and good restaurants.... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank your for your glowing review of Sheraton Kampala Hotel and we are glad to have met and surpassed your expectations. Regards, More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I've stayed at the Sheraton around 6 times in the past 9 months. I travel for work and require reliable internet, electricity and standard hotel amenities (E.g. room service, private taxi's, business centre, etc.). The Sheraton meets these comfortably, but not with excess. The price is steep compared to most places in the world, but relative to the rest of... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for your generally positive review and rest assured, the issues you have raised are being treated with the sense of urgency they deserve in order to improve the overall guest experience. Regards, More

Bangalore
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As you must have read from many travellers and reviews; the price is very steep !! Hence one expects a high quality of hotel, service and comfort. Of the 3, 2 were missing at this hotel. Rooms are very dated; they are small and the bathroom particularly is too small and crowded. Mattresses and pillows were too hard.. in short;... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for providing us with some much needed feedback regarding your stay and while we understand the quality of sleep was to to your expectation, we do appreciate the positive remarks on the service levels. We do offer options of feather pillows as an alternative and we sincerely hope that If you do return you will request... More

Dar es Salaam, Tanzania
Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 16, 2014

I would love to rate this higher, but high price and slightly international feel (at the expense of missing local touches) holds me back. The rooms are clean and fresh and the food is excellent. Breakfast can be average but we have also eaten wonderful breakfasts as well. The hotel has long been the only major place to stay over... More

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

Hungerford, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 10, 2014

This place is busy but has a lovely warm atmosphere with great staff, it has great food in all restaurants, managers cocktail evenings are on Wednesday. Fairly expensive, not sure if it is comparable with other hotels in tge area.

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for taking your positive review, and we are glad you had an enjoyable experience. Warm regards, More

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Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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