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Kampala Sheraton Hotel

4.0 of 5 Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Kampala Sheraton Hotel
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Kampala Sheraton Hotel
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394 reviews from our community

Traveler rating
    49
    151
    118
    55
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dar es Salaam, Tanzania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I moved into the Sheraton after being robbed at the Golf Course Hotel. The Sheraton is within the same price range as the Golf Course Hotel, but definitely in a completely different league. The Sheraton has good security and I felt very safe. The rooms are comfortable. The service was good. The food was good. The Sheraton Hotel will be... More 

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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Well, I've heard that Serena is the best hotel in Kampala but I would not rate Sheraton low. I haven't stayed in Serena but my stay in Sheraton was good. The staff was very friendly, good hospitality, good food in the restaurants and comfortable stay. No complaints! Buffet breakfast in Victoria restaurant was really good. In the evening you can... More 

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London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The hotel ran out of paper on their fax machine and I had to waste hours checking out because the payment details hadn't gone through and they hadn't bothered to put in a new roll. At the reception desk I was treated like a bill dodger by the smirking, unhelpful concierge who treated the whole experience as if it was... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We wish to express our sincere apologies for the situation that unfolded and it is quite regrettable. A continued emphasis on training will help all our staff deliver on the service that is expected of us to prevent the recurrence of a similar situation. With regards, More 

London, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is looking a little tired now and the common areas and rooms need a refresh. The staff are super friendly. However, there are a few negatives, food is average at best, the bar stays open late and can be noisy if you are on the wrong side of the hotel - I asked to move after the first... More 

Was this review helpful? Yes 1
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for your belated review, however some of the issues mentioned have been rectified. With a host of internationally trained chef's the Sheraton Kampala now has one of the most talked about breakfasts in town as well as dinner buffets with a selection of various cuisines from around the world. We sincerely hope you will stay... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are 50 years old. After reminding them 5 times, they finally fixed the air conditionning. Took them 3 full days and it is not even cool!! Better go in a different hotel for such price. The only thing that is good is the breakfast but that's it.

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, We apologize for the inconvenience caused and sincerely hope that you will change your mind about staying with us. Although the property is old, we have several renovation plans that will eliminate some of the present challenges. The breakfast is one of the most positive recent changes that have happened as a result of bringing on a new... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Excellent Stay, Everything was really great , I wish it was a longer stay. The food was great, open buffet at dinner with fantastic choices of international, Oreintal cuisines. The pool is clean and feeling relaxing. Cons, I think the wooden furniture might need renewing, the same for TV network. Of course, I'll choose for the next visit.

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for making Sheraton Kampala your Hotel of choice and we thank you for your positive review. We look forward to your next visit. Best regards, More 

Benoni, Gauteng, South Africa
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed my first trip to this hotel, first of many more. Stayed in a few hotels around Kampala but this was the most enjoyable. Great room, spacious and clean. Breakfast was very good with a big variety and all the staff make certain everything is going perfect. Nice pool with a excellent gym, a lot of equipment, good if you... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, We greatly appreciate your glowing recommendation and look forward to hosting you again on your next visit. Kind regards, More 

Kampala, Kampala, Uganda
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great place to visit every once in a while given its optune location, service and ambience. It has one the classiest bars in town with a really relaxing atmosphere and great crowd. However this one time there food really was bad. Yeah every one I was with said the same. But over all great place. Try it... More 

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear Guest, Thank you for your feedback and positive review. We sincerely apologize for the food not being to your expectation and this will be rectified. We look forward to hosting you and once again thank you for your review. Kind regards, More 

Cape Town Central, South Africa
Top Contributor
60 reviews 60 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you can find a discount rate for this hotel, do so! It's very pricey, but rooms are clean, and staff is exceptionally well trained. Club rooms are worth the upgrade, because you can have free breakfast (nice spread!) and free hors d'oeuvres and drinks (again, nice spread!) in the evenings (make that dinner, and you just saved a considerable... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for your positive review and we are glad you had a great experience while at Sheraton Kampala. Best regards, More 

Sequim, WA
Top Contributor
129 reviews 129 reviews
60 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First of all, if you call the hotel directly, they sometimes can beat the price online. Ask for the discounted weekend rate. Rate cheaper than Protea. We arrived from Entebbe after the chaotic drive from the airport. The staff greeted us warmly, parked our car for us, and helped us settle into our rooms. We were grateful there is a... More 

Was this review helpful? Yes
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for the great review and recommendation and we look forward to hosting you on your next visit. Regards, More 

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Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kampala Sheraton Hotel 4*
Number of rooms: 233
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Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#6 Spa Hotel in Kampala
#8 Luxury Hotel in Kampala

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