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Kampala Sheraton Hotel

Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Kampala Sheraton Hotel
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Kampala Sheraton Hotel
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406 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I came back to Sheraton again even though this time i Had a better options but may be the Team Leader Ian was still a better option. The hotel is wonderful, centrally located , wide range of options in the buffet and restaurant. The DIsc/Pub is just too good not to forget the wonderful staff too.

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for choosing to stay at the Sheraton Kampala Hotel and we are delighted that you had a nice memorable stay. Thank you for the positive review and we sincerely hope you will return to the Sheraton on your next visit. Kind regards, More 

Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I've stayed at the Sheraton a number of times though I can't believe it shares a name with its cousin in Addis Abbaba which is a far much better hotel. This is my second choice hotel in Kampala and I've made quite a lot of friends here. The staff is friendly enough trying to pull of a world class service... More 

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Nairobi Region, Kenya
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

I've stayed at the Sheraton a couple of times now, and my experience was nothing to write home about. The rooms are somewhat dirty, the carpets have weird stains on them, and the bathroom has a sort of dirty look and odour to it. The treatment and attitude of the staff is simply appalling! I have stayed in worse hotels,... More 

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Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is located on Nakasero, the hearth of Kampala's business center. It is home to the best seafood restaurant of country, Ecuador Bar is always busy with cool locals, an easy spot to find one night stand for singles of both gender. Entrance cafe has delicious machiato and some other coffees. So far all is good but wait till you... More 

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Pretoria, Gauteng, South Africa
Top Contributor
60 reviews 60 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After another older hotel in the city centre, the Sheraton was a welcome upgrade. Staff were courteous and helpful and it was quick to settle in the room. There was a lovely view and the room was well appointed with all the usual amenities. Wifi worked really well. The variety of food was more than sufficient and quality was up... More 

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, Thank you for choosing to stay at the Sheraton Kampala and as you mentioned it was a welcome change from your previous hotel. We thank you for your positive review and hope you will stay with us once again on your return to Kampala. Kind regards, More 

Johannesburg, South Africa
1 review
1 of 5 stars Reviewed 2 weeks ago

The rooms are outdated and still in the 70s decor with the exception of the cheap HiSense TV and the rooms are very noisy as they are close to busy roads with the windows offering no sound protection. The bathrooms are equally old fashioned yet tidy but small. The advertising on the website regarding the distance of 45 minutes from... More 

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Mountain View, California
Top Contributor
70 reviews 70 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my second stay at this hotel. Given that it had been about a year and "new management" had just taken over around my first stay, I thought I'd give it a shot again. Not much has changed. Rooms are still tired, bathrooms still old, and I had a welcome party in form of a baby cockroach in my... More 

Was this review helpful? Yes 1
Dar es Salaam, Tanzania
Top Contributor
68 reviews 68 reviews
26 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My friend and self stayed here for 3 nights this month. When we arrived at the hotel, there was no porter or bell boy to help us with our luggage. No welcome drink was offered. When we commented on the same, it was sent to our room. We had requested for hard pillows at the time of booking, but these... More 

Was this review helpful? Yes 2
Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for your great feedback. Complimentary welcome drinks and bottled water in the room are provided to every guest and it is regrettable that this was not the case during your stay. Your feedback is greatly appreciated and your comments shall be addressed to ensure a similar scenario is not repeated. Thank you for recognizing the particular... More 

Amsterdam, The Netherlands
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has recently changed the management and from the place you stay at just because your company booked you there, it has turned into an attractive experience with great service, nice staff and exquisite food offer. Among other improvements they have refurbished all public area toilets, which is one of important pieces of puzzle. Previous management team was not... More 

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Tendo L, Front Office Manager at Kampala Sheraton Hotel, responded to this review

Dear valued guest, It is truly a pleasure have provided this transformed experience, indeed there were challenges in the past and there are still lots of challenges however we constantly work to improve things in order to provide a guest experience like yours to every single guest who stay with us. Thank you for the great review and we trust... More 

Glion, Switzerland
Top Contributor
89 reviews 89 reviews
64 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Since my last visit in 2001 I could see that the rooms have improved a lot - still small and with antiquated plumbing, but getting there. Breakfast felt chaotic and messy and certainly could be improved on. Traditionally it was one of the the few places in town where one could stay - I am not sure whether there are... More 

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Tendo L, Public Relations Manager at Kampala Sheraton Hotel, responded to this review

Dear guest, Thank you for returning to the Sheraton Kampala Hotel, we greatly appreciate your feedback as it helps us continuously work on improving the property in order to provide a great experience to all of our guests. As you noted from your previous visit there were several improvements and we thrust that you will notice more improvements on your... More 

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