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Kampala Sheraton Hotel

4.0 of 5
Ternan Avenue | P. O. Box 7041, Kampala, Uganda
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Hotel amenities
Kampala Sheraton Hotel
Ranked #11 of 52 hotels in Kampala
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205 reviews from our community

Traveler rating
    25
    80
    57
    31
    12
See reviews for
Families
4
 
Couples
15
 
Solo
21
 
Business
153
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW via mobile

It may be slightly overpriced, but the location and breakfast buffet are worth it. Standard rooms are very average, just like any business hotel. Bathrooms are very small, but clean. One drawback is the scarce power outlets in standard rooms. My room had one outlet that was easy to reach. When you have a laptop, phone, and a hair dryer,... More

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Gurgaon, India
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 15, 2013 NEW

Old world Charm...but showing signs of aging. Property needs to be renovated. Check in a VERY slow process....took over 15 minutes and as warned by fellow trip advisors, staff seemed least interested in attending to the guests. Rooms large and decent but crying for refurbishment. In fact that goes for the entire property. Trust the hotel across the Road -... More

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Preston, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 7, 2013

My recent two day stay at the Sheraton hotel in Kapala was very enjoyable. It has all the facilities required for a business trip including PCs for use on the hotel lobby with printing facilities and free wifi in the bedrooms. We ate in the hotel restaurant both nights and th food was delicious, excellent service and we were entertained... More

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PublicRelationsSKH, Public Relations Manager at Kampala Sheraton Hotel, responded to this review
May 8, 2013

Dear Guest, Thank you for your feedback & positive comments - We are indeed very happy to note that you enjoyed your stay with us, as well as having enjoyed our city (Kampala). Your positive comments shall indeed be passed on to the relevant Heads of Departments. As a business traveler yourself, it is unfortunate that you were unaware, at... More

Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Good sized and very well equipped rooms. Although the bathrooms might benefit from an update the bed linen was crisp and white and the bed very comfy. Great to have a robe provided, and an iron and ironing board. As other guests have noted, do make sure you ask for a quiet room. Breakfast is good and dinner in the... More

Was this review helpful? Yes 1
PublicRelationsSKH, Public Relations Manager at Kampala Sheraton Hotel, responded to this review
May 8, 2013

Dear Guest, Thank you very much for your feedback & positive comments - we are indeed happy to know that you were satisfied in the areas you commented on. We are in the process of major refurbishments in many areas of the the Hotel which started beginning of last year & are still ongoing. However, we are sorry to note... More

Durban, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed April 29, 2013

We spent 2 nights in Sheraton Hotel with my group of 6 clients for a fishing trip and the hotel has very good entertainment, excellent food, the rooms are very comfortable, the staff is very friendly and the Manager Mr Chris Pollard helped us a lot with getting arround in the area, and gave us advise about fishing on the... More

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PublicRelationsSKH, Public Relations Manager at Kampala Sheraton Hotel, responded to this review
May 1, 2013

Dear Guest, We thank you for your feedback & your positive comments & compliments. We are indeed happy to know that you & your clients enjoyed your stay with the Sheraton Kampala Hotel & that you found all round satisfaction with us, as well as an enjoyable fishing trip on our Nile River at Uganda's popular tourist attraction, Murchison Falls.... More

Nairobi, Kenya
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 26, 2013

I remember the Sheraton being a Kampala fixture during my childhood, so I was glad to stay here and find it had been renovated. The room was clean and the room service and housekeeping service was good. My only complaint would be the slow service at the restaurant, but this is something I've become accustomed to in Uganda so I... More

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See 2 more reviews by Keishamaza for Kampala
PublicRelationsSKH, Public Relations Manager at Kampala Sheraton Hotel, responded to this review
April 27, 2013

Good day to you! Thank you very much for your positive compliments & constructive comments. We are always happy to receive feedback, whether positive or negative, as it assists us in improving areas/services where necessary. We are delighted that the Sheraton Kampala Hotel brings back some nostalgic & good memories during your childhood, what a connection! :-) Yes, indeed we... More

UK
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 24, 2013

We went there for lunch and the food was really good, but the service very slow. Than we had a meeting in the business center and this was a disaster: there is no seclusion for the meting table that is more or less surrounded by pc internet stalls. So a bit caotic especially if some customers are loud on their... More

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See 4 more reviews by SebaUk for Kampala
PublicRelationsSKH, Public Relations Manager at Kampala Sheraton Hotel, responded to this review
April 26, 2013

Dear Guest, We thank you for your review & comments - All of which are appreciated as they assist us in improving areas where necessary. We are happy that you enjoyed your lunch, but do apologize for the slow service - This issue shall be passed on to the relevant department. We apologize that your meeting in our Business Center... More

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3 of 5 stars Reviewed April 13, 2013

It is easy to see why this hotel has slipped down the ratings. It is a handsome building set in splendid gardens but inside it is a muddle. A gentle piano bar competes with a live band in a terrace nearby. The shops in the arcade are tatty and overpriced. The rooms are tiny and the bathrooms are more three... More

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See 2 more reviews by ryeats for Kampala
Tom v, Manager at Kampala Sheraton Hotel, responded to this review
April 18, 2013

Good Afternoon, we appreciate your feedback and are glad to hear that you value our location, the buidling, our professinal staff and our excellent pool. We also noted your comments regarding the live music at our terrace and the noise at night. We receive very good feedback on our live music from both our inhouse and outside guests, however the... More

Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 12, 2013

Unfortunately Kampala lacks of business hotels. Serena hotel opened some 6 years ago is really the best hotel in the city. However, Serena management are very aware of the lack of competition, and decided to charge ridiculous amount of money for what I call nice but not exceptional rooms. So unless you are ready to pay 350 USD+ for a... More

Was this review helpful? Yes 1
See 2 more reviews by businesstravelerdxb for Kampala
Tom v, Manager at Kampala Sheraton Hotel, responded to this review
April 18, 2013

Dear Guest, thanks for your feedback and your kind words. Indeed, Sheraton is not overpriced as are other hotels in the city. Please be advised that the earlier you book, the lower your rate will be. We are constantly upgrading our product and this includes the bathrooms on specific floors. You may notice the difference during your next stay with... More

Washington DC
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2013

I stayed in the Sheraton while on business trip in Kampala in March 2013. Overall a pleasant experience. Hotel is well located within walking distance to two malls for instance.The hotel offers the amenities you would expect from a Sheraton: good bed with nice linens, clean bathroom, robe and slippers, hairdryer and good wi-fi for free. Service was ok. I... More

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Tom v, Manager at Kampala Sheraton Hotel, responded to this review
April 18, 2013

Dear Guest, we appreciate your feedback and are happy you were happy with us! Your comment regarding the noise from accross the road is discussed with the local authorities and we will find a solution very soon. The remark with regards to more light in the room is a valid one; we are ordering additional standing lamps to be placed... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(8)
  • Room service(7)
  • Breakfast buffet(4)

Additional Information about Kampala Sheraton Hotel

Address: Ternan Avenue | P. O. Box 7041, Kampala, Uganda
Phone Number:
Region: Uganda > Central Region > Kampala
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Kampala
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambience and a dazzling array of upscale amenities.Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the Central Business District area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 233 newly renovated guest rooms and suites, which are each decorated with a local flavor and homey comfort.Our well-equipped Fitness Centre – complete with a cardiovascular gymnasium and outdoor pool – will make your stay more relaxing. If you’re joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities—including a Grand Ballroom—with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available.Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am.Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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Kampala Sheraton Hotel
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