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All 56 Kampala hotels

Lake Victoria Serena Resort

5.0 of 5 Hotel   |   Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
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Ranked #9 of 56 hotels in Kampala
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Simon29642 Kampala, Uganda
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82 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Kampala, Uganda
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is one of the best places i have been to in Uganda. I am Ugandan but truly appreciated this resort. situated on the Lake Vic, has a beautiful scenery with all rooms facing the lake. The food was great and the services were off the hook. the pool is lovely. may be need to be heated on cold days... More

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A must visit. Great food and ambience. Distance between the concierge and some of the rooms is really far but good for privacy maybe they could get golf carts to shuttle pple around. Swimming pool, gym, and sauna are excellent. Maybe an a/c remote control cud be put in the conference rppms so you dont have to wait long for... More

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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is about half an hours drive from the centre of Kampala and can be hard to find but is well worth a visit. We took some neighbours there to thank them for their help in dealing with some problems at our house. We had an excellent meal overlooking the swimming pool.

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Bayfield, Wisconsin
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 16, 2014

I stayed here twice, once en route to Bwindi Impenetrable Forest and once before flying home. It is a bit disconcerting to have your vehicle bomb checked before entering and go through a metal detector to enter the hotel. The road to get to the hotel was pretty bad and travels through some poorer areas, which makes the opulence of... More

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Dubai, United Arab Emirates
Top Contributor
66 reviews 66 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed January 11, 2014

Most five star hotels in Kampala or Entebee are equivalent to 3 - 4 stars anywhere else. For that reason, don’t be surprised or shocked to find out that you have paid for something below your expectations. Serena Hotel is a nice hotel in Kampala’s standard. The rooms are clean with exception to the bed pillow which I had to... More

Was this review helpful? Yes 1
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 8, 2014

Very good place to relax after a trip. I've been there this december and everythig was all right. People were nice and smiling and the restaurant had a very good quality. The room was very clean and you can enjoy a good view on Lake Victoria. It is not so close to Entebbe, but road was not so terrible as... More

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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 6, 2014

This is a perfectly acceptable place to stay (and was especially welcome after a long flight), but frankly falls some way short of the quality that should come with the room prices - it's fine to charge international rates ($300/night) for a room, but the quality of rooms and service has to match (or, frankly, given the average cost of... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2014 via mobile

Really lousy food by the pool. Slippery tiles around the pool so every so often a kid slips. Slow and disorganized service. Taps and dispensers in changing rooms do not function. Lousy value for money. The rooms ok. Does not feel like the traditionally high quality of service offered by Serena..

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SerenaHotels, General Manager at Lake Victoria Serena Resort, responded to this review

Firstly, may I register our appreciation for sharing your experience during your last stay, which I have disappointedly noted that was not enjoyable, and I do apologize for the shortfalls. We have taken corrective measures to put right the water taps and soap dispensers with replacements. Improvements on food quality and service speed and hands-on drying of wet pool area... More

Kampala, Uganda
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 3, 2013

My husband and I took our family for lunch at the Serena hotel. We were impressed by the property (lovely views of Lake Victoria, surrounding hills, and manicured gardens), so we decided to stay over for a holiday weekend -- just a quick get-a-away. After our lunch, we went to the reception desk to book a room. The agent at... More

Was this review helpful? Yes 2
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 31, 2013

It was a company retreat/workshop and we stayed a full week. Food is awesome, and it was important that we had a good food -- meetings were stressful and long, and no other restaurants close by -- so good food made our stay more enjoyable. Rooms are spacious as they should be in the resort. Pool and gym are new... More

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Additional Information about Lake Victoria Serena Resort

Also Known As:
Lake Victoria Serena Hotel
Lake Victoria Serena Hotel Kampala
Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Location: Uganda > Central Region > Kampala
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Kampala
#5 Luxury Hotel in Kampala
#5 Business Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lake Victoria Serena Resort 5*
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