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Lake Victoria Serena Resort

5.0 of 5
Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
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Lake Victoria Serena Resort
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Lake Victoria Serena Resort
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132 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kampala, Uganda
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Where should I begin? This place needs some serious new management. Though we had booked way in advance, checking in took about an hour before we could enter the room, and it still needed to be fixed. The rooms smell of bats (The bats kept making noise in the ceilings at night). They sometimes take ages to get the rooms... More 

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SerenaHotels, Deputy General Manager at Lake Victoria Serena Resort, responded to this review

Dear Madam, We sincerely regret the inconveniences you encountered during your stay in December 2014. Management has analyzed every point and we have taken steps to address the gaps with the team here. We believe in excellence and we have the set up and the personnel to deliver it! We have taken corrective actions as well as embark on retraining... More 

Mechelen, Belgium
Top Contributor
105 reviews 105 reviews
47 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Like all Serena hotels, spacious and well decorated rooms with all amenities for free; also wifi. Food quality and variety is excellent and staff very friendly and helpfull. Comparing to other, overpriced hotels in Uganda, this is good value for money

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SerenaHotels, Deputy General Manager at Lake Victoria Serena Resort, responded to this review

Dear Sir, Thank you so much for such a good feedback whereby we meet your expectations. We really appreciate the time taken off your busy schedule to write to us. This way you help us to perfect our services even better. We look forward to hosting you again soon at Lake Victoria Serena resort. More 

Ascot, United Kingdom
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Only stayed over night. The room was very clean and spacious with a super view out towards Lake Victoria. The grounds are kept beautifully, full of flowers and birds. Super buffet style breakfast. The staff were all friendly and helpful.

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SerenaHotels, Deputy General Manager at Lake Victoria Serena Resort, responded to this review

We appreciate your comments regarding your stay at Lake Victoria Serena Resort .It is always a pleasure to receive positive feed back . i will share your comments with the team who i am certain will be encouraged by your remarks. Thank you again for sharing your experience and we look forward to serving you in future. with regards Mike.Wabulo More 

Geneva, Geneve, Switzerland
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 5, 2015

Was here 6 months ago and came for a repeat visit on business. Great choice for vacation and conferences! Excellent facilities, and superb staff! The main problem remains access, the 15mins drive off the Entebbe - kampala road is unacceptable. The resort should improve the TV services and Internet facilities! But remains a great facility and comes highly recommended. I... More 

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SerenaHotels, General Manager at Lake Victoria Serena Resort, responded to this review

It is always a great honour and pleasure to host our repeat guests, they are family to us and we look forward to seeing you again. The road has not been good at all BUT the good news is that the work on the new southern bypass has progressed well and currently crossed over Entebbe road to this side of... More 

Greater Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 20, 2015

My husband's parents arranged a surprise trip here for the last night of our honeymoon, we were upgraded to a suite and the staff went out of their way to make the whole experience a real treat. Despite being a large hotel, we got a really personal service and were very well looked after. The room was really lovely with... More 

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SerenaHotels, Front Office Manager at Lake Victoria Serena Resort, responded to this review

Dear Frankie, Thank you so much for such a wonderful feedback, We really appreciate the time taken off you busy schedule to write to us. This way you help us to perfect our services even better. We look forward to hosting you again soon, Lake Victoria Serena Resort. More 

Kampala, Uganda
Top Contributor
209 reviews 209 reviews
113 hotel reviews
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed February 5, 2015

I must admit that some of the other reviews gave me fodder for thought but looking back at the last weekend makes me wonder what agenda some of the reviewers had. I, or I should say us - we celebrated our son's engagement party at the resort - were very pleasantly surprised by the professional handling of all aspects of... More 

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Boulder, Colorado
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2015

We were the only others at the resort it seemed, so service, the pool, and the front desk were not a problem at all. Room is well appointed, shower is fantastic and there is wifi available in be rooms. Staff was friendly and helpful for the most part... It's down a road that you wouldn't expect a Serena resort to... More 

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Berlin, Germany
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed January 18, 2015

This hotel could easily be THE destination of your dreams: the location overlooking Lake Victoria is unique, the tropical gardens well kept, the architecture of the various buildings outstanding. However, poor management is letting this place down and the money you pay is simply not worth it. - Reception is an unorganized, chaotic lot at all times: even with an... More 

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SerenaHotels, General Manager at Lake Victoria Serena Resort, responded to this review

We sincerely regret the inconveniences you encountered during your recent stay. Management has analyzed every point and we are taking steps to address the gaps with the team here. We believe in excellence and we have the set up and the personnel to deliver it! We have taken corrective actions as well as embark on retraining of our staff. Management... More 

Cambridgeshire, United Kingdom
1 review
2 of 5 stars Reviewed January 17, 2015

Hotel rooms are ok but the restaurant staff are unfriendly surly and very slow. Food options are restricted for a vegetarian. After a very long flight from the UK you will arrive at Entebbe Airport past mid-night then be prepared for a forty minutes drive on a dirt track.

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SerenaHotels, General Manager at Lake Victoria Serena Resort, responded to this review

Thank you for your recent stay at Lake Victoria Serena Resort and for your valuable feedback. We regret that we did not meet your expectations and we are working as a team to address it. Uganda has very friendly and welcoming people and we will ensure that all our staff bring that out genuinely and at all times. Your suggestions... More 

Cambridge, United Kingdom
2 reviews
2 of 5 stars Reviewed January 17, 2015

The portering and reception staff were friendly but rest of the staff were not welcoming. I found that the service was very poor from the restaurant staff and when we found living bugs in the breakfast cereal and little was done to assure us that other food was safe. Hot water was not always available. Wifi did not work either.... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Lake Victoria Serena Resort, responded to this review

Thank you for taking the time to inform us of your unfortunate experience your last stay. I am very sorry to hear of the cereals and service problem, as well as internet and hot water supply. Management is addressing these issues conclusively and we would like to give you firm commitment to make the hotel more efficient and certainly a... More 

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