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Imperial Royale Hotel

Plot 7 Kintu Road | PO Box 4326, Kampala, Uganda
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Imperial Royale Hotel
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64 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Nairobi, Kenya
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The rooms where our guests stayed had an awful smell, then the conference hall had a similar smell even when the AC was on MAX. What shocked us most was the dirty toilets, for this kind of a hotel? Apparently, they were on schedule for cleaning, but Really? The here came the payments issue, the General Manager was asking me... More 

Was this review helpful? Yes 1
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Thank you so much for choosing to stay with us and reviewing our hotel. We truly appreciate this detailed constructive feedback you have taken time to give us. We have moved a step further by forwarding this to the relevant departments for corrective measures to taken immediately. We look forward to hosting you again. More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 22, 2015

I spent an aggregate 3 weeks in 2014 in this hotel. The hotel is very big having but always has low occupancy. What struck me was the constant dampness smell. The menu needs a lot to be honest esp breakfast. However there is some very nice nyama choma that they serve on Monday as part if their lunch buffet.

Was this review helpful? Yes 1
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Thank you for taking the time to review us. I am delighted that you enjoyed the nyama choma. We are continually upgrading the Hotel and a lot has changed since 2014, I do hope that you will join us for another stay in the future and we will look forward to welcoming you back. More 

Kampala
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 3, 2015

It's evident the hotel was built hurriedly in preparations for CHOGM meeting way back in 2007 and it appears it's too big either to be maintained to in all aspects by average standards. Except when it comes to fresh food, there I give it credit but sanitation in the public restrooms is extremely wanting, with toilet cleaners being too old... More 

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Charlie, Thank you very much for choosing Imperial Royale Hotel as your preferred place of residence during your recent visit to Kampala and for sparing time to send us your invaluable comments and to review of our property and service. Management continuously strives to meet your needs and expectations; therefore your feedback is very important to us. Please rest... More 

Nairobi, Kenya
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 2, 2015

If you are looking for a hotel that offers space and comfort in Kampala, then you have found it! the facility makes you feel at peace and given the serenity of the surroundings, you are sure to get quality sleep and a beautiful view of the city if you are in the upper floors. The food is generally good but... More 

Was this review helpful? Yes 1
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Lucus, Thank you very much for sharing your amazing review of our hotel, your remarks are very valuable. Management will be sure to share the same with the entire team for we believe that it is such feedback that keeps them very motivated and encouraged. Thank you again for sharing your experience, and we look forward to serving you... More 

Colombo, Sri Lanka
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 28, 2015

I stayed in this hotel during my workshop and it's fine if you travel for business. otherwise if you are travelling for holiday purposes not recommended. Food was ok and the staff were friendly which was the best thing about this hotel.

Was this review helpful? Yes 1
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Maryam, Thank you so much for reviewing our hotel. We sincerely appreciate your compliments and we look forward to hosting you again. More 

Cape Town
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 23, 2015

Having read the various reports about the Imperial Royale Hotel, I found it to be quirky. But you have to accept that it has a rather peculiar, and unique, character of its own. As a conference venue it was excellent. The meeting rooms were well laid out, properly serviced, and very conveniently located around the main atrium. But the architecture... More 

Was this review helpful? Yes 2
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Ricball, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel that need updating. we’re glad you enjoyed your stay. It would be such a pleasure to... More 

Ngong, Kenya
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 30, 2015

Rooms are large and well furnished. Food served at lunch buffet is decent, though not remarkable. Breakfast buffet seems to be treated like an evening meal. On the plus side: nice swimming pool. Very poor wifi (only occasionally worked near the window of my room) and at least 80% of the hotel was unoccupied, on higher level floors the lights... More 

Was this review helpful? Yes 2
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Bjorn, Allow me to extend our most sincere appreciation to you for sparing valuable time to respond and send us this invaluable feedback. Kindly accept our apologies for the lapse in service as noted in your experience with WiFi and lightinge and for any inconveniences it may have caused you. It's certainly not representative of the high quality standards... More 

Nairobi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 10, 2015

WIFI is crappy, Rooms not entirely clean, Food not any where near acceptable with humongous rooms that look like a movie set scene out of the 1940's. Towels are dirty and old and only two re provided. The Place lacks ambiance especially for a business traveler and its a total waste of my 360 bucks!. Most ridiculous of all is... More 

Was this review helpful? Yes 2
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Jeff, We sincerely apologize that you found your visit disappointing. We keep our housekeeping to the highest standards, sorry about the WIFI we had issues with our internet service providers which has been resolved, We hope you will return to experience the many enhancements we made with the lighting and food. More 

Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 3, 2015

I stayed there to attend a conference at the neighboring Serena. The hotel is large and spacious. Staff are quite helpful especially when I locked myself out of the room.There however is a smell from the carpet that needs to be dealt with. Rooms are clean and very airy. Air conditioning works very well. Excellent location if you want to... More 

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Makobu, Thank you for taking the time to visit us and for your review, Providing our guests with the best possible hospitality and service has always been our mission, we apologize for the smell coming from the carpets, we have addressed issue. We want you to know that we truly enjoy sharing our passion for our destination with visitors... More 

2 reviews
1 of 5 stars Reviewed March 31, 2015

Stayed here for three nights. Pros-Bed was clean and room was spacious enough,though very dated. The front office staff and porters were friendly. Powerful Shower. Cons-Lost my phone, cockroaches in the room, unreliable WiFi, lack of ventilation leading to stuffy rooms, ghost town due to limited occupancy.... Avoid it if you can.

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review

Dear Peace, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. More 

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