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Protea Hotel Kampala

4.0 of 5
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4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda
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1 room 1 adult
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159 Reviews from our TripAdvisor Community

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Nairobi, Kenya
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Well located especially if staying for the business traveler as all the amenities in place, food is varied especially the braai on Thursdays. The staff are courteous without being too pushy & compared to other hotels in the same price range one feels the value here.

Helpful?
Thank Kariuki_N
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on your review that you completed on your recent experience of Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to... More 

Kampala, Kampala, Uganda
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The food is lovely with a wide selection of salads and desserts. The rooms are cozy and classy...not as big as some similar hotels but adequate. The service is great and it is a quiet peaceful environment right next to big malls, a golf course and an airfield ideal for exercise. Totally enjoyed my stay.

Helpful?
Thank Pheona W
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on your review that you completed on your recent experience of Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to... More 

Washington, DC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is amazing as compared to other places I've stayed in Kampala. A/C, great hot shower with pressure, fancy restaurant/bar and clean rooms. The only downsides I can think of are that we only received one key for two people so when one person left the room, the other person did not have power (as a key needs to... More 

Helpful?
Thank bigel2
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a review during your stay with us, and to assure you that your comments are being used constructively... More 

Nairobi, Kenya
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had to move from an inferior hotel, due to dodgy mattresses, neon lighting and poor food, (no names mentioned). As we have stayed in the Protea (Moshi) we thought we would enquire at the Protea, Kampala. The receptionists could win awards in courtesy, and very quickly had made me a good offer for our family. In fact we were... More 

Helpful?
Thank Storm S
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on your review during your recent stay at Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to... More 

Cape Town, Western Cape, South Africa
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I found the hotel to be very well located, in a safe and secure suburb, walking distance to some bars, restaurants and night clubs. I appreciated the size of the room and the basic amenities that were in it. I however had to request for a fridge from the reception. The hotel staff were warm and helpful. I would go... More 

Helpful?
Thank Hon Remmy S
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete your review and to assure you that your comments are being used constructively to maintain and improve, where... More 

Level Contributor
2 reviews
3 of 5 stars Reviewed December 16, 2015 via mobile

This is a hotel like no other, never again have I ever received complimentary drinks with every stay at the hotel The hotel is less crowded and ideal for a business trip and unwinding. The fact that it's not in the middle of the city it makes its conference rooms ideal for training The hotel is well placed out of... More 

Helpful?
Thank Kamau G
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on your review that you completed during your recent stay at Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to... More 

Southampton, United Kingdom
1 review
2 of 5 stars Reviewed December 11, 2015

If you want a big quiet room with a balcony and no WiFi, choose 303. See other comments - this is no new problem, however surprised they may appear. After a week of no WiFi in my room they lent me an internet dongle - why didn't I get this on the second day? I missed deadlines because of this... More 

Helpful?
Thank Daniel T
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Good day Mr. Therkelsen, We are in receipt of your complaint regarding your stay with us at the Protea Hotel Kampala . Thank you for taking the time to give us feedback, thus assisting us in continually improving our standards. We would like to take this opportunity to apologize for the disappointment you experienced due to the communication on the... More 

Travelers are raving about these Kampala hotels

Cape Town
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed December 4, 2015

Currently staying at the hotel - after I checked in I realised there are no water. Phoned reception numerous times everytime to be told it will be 30 minutes - 3 hours later still no water. The communication and way that it is being dealt with is terrible - reflects poorly on their customer service. Suppose to stay here 4... More 

Helpful?
Thank AnndeeCapeTown
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Good day Ms. Dippenaar, Thank you for your comment and bringing this to our attention directly. The water problem you are referring to started late Friday evening around the time you checked in. The hotel has back up underground water tanks in the event that there is a shortage supply on the national water grid. Early the following morning we... More 

Dubai, United Arab Emirates
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

My favorite hotel in Kampala. Great setting, brilliant service... Clean, new and spacious rooms. Check your forex change on your way out though... Had a terrible experience on my way out the last time I was there, ending up carrying a fake $50 note presented to me by the hotel staff at 7am in the morning!

Helpful?
Thank Bahjat M
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Good day Mr. Mirza, Thank you for reviewing Protea Hotel Kampala on TripAdvisor. Thank you for your compliments of the hotel. With regards to the fake note as per your review I would like to draw your attention to the response sent to you via email regarding your written complaint to us on 28/09/2015. "Good day Mr. Bahjat, We wish... More 

Mombasa
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 28, 2015

Just a small place, very clean, friendly staff. the restaurant a huge Breakfast Buffet and when you return after a long day of work, a nice a la carte menu. I missed the barbeque Wednesday dinner, I was advised it is unbelievably good... Even to jut pop in for a quick meal, I can just recommend the restaurant. Every checked... More 

Helpful?
Thank slofty
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a review during your stay with us, and to assure you that your comments are being used constructively... More 

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