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Dolphin Suites

Princess Anne Drive, Plot 36, Kampala, Uganda
Hotel amenities
1 room 1 adult
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52 Reviews from our TripAdvisor Community

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1 review
2 of 5 stars Reviewed 1 week ago

Sadly worst hotel-experience me and my girlfriend had in Uganda. We got room no. 9 which is on the ground floor, which I hope is the worst room in the hotel, because that wasn’t good because; It is in the end of the hallway where the cleaning crew have their equipment so when they are going to work in the... More 

Helpful?
Thank mkp009
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Mark , Thanks for taking your time to write the review about Dolphin Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Let me talk to concern department and I assure you it won't happen again. I greatly appreciate your comments about aspects of the hotel that need updating.... More 

Dhaka City, Bangladesh
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here twice, both times on business. This is located in the middle of a residential area so it is very quite. The rooms are OK size but every single room has a balcony with seating arrangement. Their restaurant servers very good food at reasonable price. The breakfast was below par. One downside is there is nothing to do within... More 

Helpful?
Thank Zakir_Chowdhury
Harsh B, General Manager at Dolphin Suites, responded to this review

Dear Mr Choudhari, Greetings from dolphin suites. thank you for taking time to share your experience with us during your stay at Dolphin suites and all our teams would like to say you thank you for your valuable comments. your concern is very well noted and this will be taken seriously, Your feedback is very important for us, and we... More 

Kuwait City, Kuwait
1 review
5 of 5 stars Reviewed November 28, 2015

I was on African safari trip to different countries, including my stay in Kampala for three days. I was referred Dolphin Suites. I stayed in a standard room. It was spacious room with a very good view. I found all staff were courteous and helpful. Restaurant and bar were excellent. Food was delicious. I spent a lot of time in... More 

Helpful?
Thank shekhar151
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr shekher, We are very delighted that you had an excellent stay in dolphin suites. We would like to thank you for sharing your experience. Thank you for choosing us during your stay and we would be very delighted to welcome you back very soon. Manager jeevan More 

Doha, Qatar
1 review
5 of 5 stars Reviewed November 28, 2015

Though outside the city, it stands out to be a great place to stay in. Must metion the staff who took care of every minute details of our stay. They are helpful and guided us correctly. The Food was excellent. If someone loves staying close to nature and want to spend his time peacefully, I surely would recommend to try... More 

Helpful?
Thank Santosh P
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Santosh, greetings from dolphin suites. hank you for taking time to share your experience with us during your stay at Dolphin suites and all our teams would like to say you thank you for your valuable comments. Your feedback is very important for us, and we are very delighted that you enjoyed your stay in dolphin suites. Kind... More 

Istanbul, Turkey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 27, 2015 via mobile

I stayed at this hotel twice in two weeks when on business in Kampala. The choice of hotel was made by my client. It's located in Bugolobi which is an upmarket neighbourhood in Kampala. The atmosphere is serene and largely quiet. The hotel is clean and the broom are basic. The quality of sleep offered by the beds rate at... More 

Helpful?
Thank Myotomes
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Myotomes Greetings from dolphin suites. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. we’re also glad that you enjoyed your stay with us. It would be such a pleasure to... More 

Pune, India
1 review
5 of 5 stars Reviewed November 22, 2015

elegant rooms.. spacious.. well manned staff.. overall had good experience... my business requires me to meet many visitors and staff cooperated well..looking forward to stay here on my next visit.. will also recommend my friends to try this hotel...

Helpful?
Thank vidyanand007
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Vidyanand , greetings from dolphin suites hotel Kampala, it was pleasure to have you as our guest &Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. It would be such a pleasure to personally welcome you back to our hotel! General manager jeevan More 

Brussels, Belgium
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 21, 2015

Basic hotel, outside the city. Managed poorly. Booking.com charged 110 USD and if you walk into the hotel they charge you only 90 USD. When asked about it they said it is the commission for booking.com First time ever I paid commission to booking.com. would be interesting what they have to say about this. I thought i am getting a... More 

Helpful?
Thank Satya M
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Satya, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel that need updating. we’re glad you enjoyed your food and stay with us. It would... More 

Noida, India
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 14, 2015

So once again I had an opportunity of visiting this lovely place and enjoying their hospitality. What amazes me is that with each of my visit, I find their services and facilities a notch better than my previous visits.The management seems to think of ways to better their facilities on a regular basis. I read some reviews about wifi facility... More 

Helpful?
Thank ravin1958
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Ravi Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel that need updating. we’re glad you enjoyed your stay. It would be such a pleasure... More 

Kolkata (Calcutta), India
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 6, 2015

The hotel in Kampala was chosen after much deliberation on reviews on TripAdvisor. Checked-in and was given room on the 2nd floor. The room had a balcony with nice view to the pool. he GM of the hotel happened to be Indian and we had long discussion about general scenario in Uganda. He looked to be knowledgable and was very... More 

Helpful?
Thank Aditya_manaksia
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Aditya, Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation. We look forward to the pleasure of serving you... More 

Saeby, Denmark
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 21, 2015

The hotel is a least very clean. The room is very basic. Bed, desk, chair and bathroom. Lightning in the room is quite poor. Very difficult to Work in the room and everywhere else due to very limited electrical light. Even the restaurant is very dark. It's in fact impossible to read the menue, unless you bring a light yourself.... More 

Helpful?
Thank Karl Aage B
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Mr Karl Aage B Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We’re glad you enjoyed your stay. We have managed to change all of our linen and lighting system after your valuable suggestion it would be such a pleasure to personally welcome you back... More 

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