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Dolphin Suites

3.0 of 5
Hotel website
Princess Anne Drive, Plot 36, Kampala, Uganda
Dolphin Suites
Best prices for: 1 room 1 guest
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Ranked #14 of 70 Hotels in Kampala
A recent review
4 of 5 stars reviewed 1 week ago
Ali B
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38 reviews from our community

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    6
    0
    3
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Small charming hotel, but everything is there. It is located in a quite area of Kampala. Don't expect the luxury of big hotel names but for a quick stay it is a good place. What I liked is that there are plenty of power sockets everywhere in the room or at the bar/restaurant but make sure to have the UK... More 

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Bengaluru (Bangalore), India
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one day in this place a pretty neat place with a small swimming pool. It was raining on the day we reached so it was cold in the evening You can get Indian food if you need other wise you get any local food three. The mornig breakfast was good and filling woth for the money

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Kampala, Uganda
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 weeks ago

We found the hotel comfortable and the the service became after a couple of days more alert. We were a little annoyed over some things as reminding of towels and glasses on the room. A a water leekage in our bed one night! But I have to complement the skilled service from very friendly personal as Lillian, Grace and Mourine.... More 

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Geneva, Switzerland
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Dolphin Suite is very nice, located in a green, gated area. For some, a drawback may be its location, as it is a bit far off the center of Kampala. Food: breakfast was nothing to write about. I asked for some jam, and got a big pot of an artificially colored substance from which everyone could help themselves with... More 

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Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir, We truly appreciate you taking the time to leave a review. We are definitely going to work for the internet and televison connection and other issues and we'd like to serve you for many years to come. Regards, Dinesh Manager More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 3, 2015

The good: yummy food, good (free!) internet, big enough rooms, decent furniture and fixtures, friendly staff, (busted and old but available and pretty spacious) fitness center, funny but lovely little pool, and a reprieve away from the street bustle. The bad: no hot water kettle in room (or fridge), impossibly slow service at the restaurant (you will wait. for food.... More 

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Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir, Thank you for the review of our hotel. Kindly accept our apologies for service at the restaurant for not getting your food on time. We will definitely think about tea/coffee making facility and fridge in the room.. We look forward to the pleasure of serving you better in your next visit. Warm Regards, Dinesh Gautam Manager More 

London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

It was a pleasure to stay at this place on the outskirts of the city the whole hotel is really clean and the staff under the guide nice if manager Dinesh Gautam provide a great service,nothing was too small for them they are lively full of practical guides to the city the chef prepares the best chicken terrapazine only one... More 

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Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir, We agree with you that one of the greatest things about us is our location! We're happy that we were able to provide you with such a great service and awesome food. It makes us glad that you felt comfortable and were treated nicely by our staff. It's important that our guests are well taken care of, and... More 

Leeds, United Kingdom
2 reviews
3 of 5 stars Reviewed March 1, 2015

Stayed for 5 nights and having spoke with the reception staff.....got nothing but attitude. Spoke with management about this and they said it's normal and it's It's in their blood. He was the son of the owner I think and didn't really care. Take your money and move on seems to be the the order of the day. Sha e... More 

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Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir, Greetings from Dolphin Suites! Firstly let me apologize on behalf of my receptionists that you did not get proper service from them. Management has been aware of your complaint, and we are working on trying to resolve this issue. Thank you very much for your feedback. Despite your poor experience with them, we do hope that you give... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed December 6, 2014

My brother and I had a pleasant stay at Dolphin Suites. It is situated in the heart of Kampala with an amazing green view. The manger and staff were extremely polite and helpful at all times. Not only is it reasonably priced it is value for your money. The food was lovely ( I tried something new everyday) and the... More 

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Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir, We truly appreciate you taking the time to leave a review! We are thrilled that you enjoyed your stay with us and we'd like to serve you for many years to come.Have a wonderful Christmas and happy new year. Regards, Dinesh More 

UK
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 4, 2014

We stayed here for one night on arrival and again for three nights at the end of our week in uganda. It was used by the Aid agency I was travelling with because it was safe and clean. There is a decent pool which I got to use at the end of the week with a changing area and toilet... More 

Was this review helpful? Yes 1
Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir/Madam, We truly appreciate you taking the time to leave a review. We are definitely going to work for the internet connection and we'd like to serve you for many years to come.Have a wonderful Christmas and happy new year. Regards, Dinesh More 

Kampala, Uganda
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 29, 2014

It's a small Boutique hotel I agree and the same way it is beautiful. It has a small pool with a beautiful statue of a dolphin. Service is up to the mark. My kids enjoyed the place and We loved It. What a place. We are going to come back.

Was this review helpful? Yes 1
Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Sir, We truly appreciate you taking the time to leave a review! We are thrilled that you enjoyed your stay with us and we'd like to serve you for many years to come.Have a wonderful Christmas and happy new year. Regards, Dinesh More 

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