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Holiday Express Hotel

Luwum Street, Kampala, Uganda
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25 Reviews from our TripAdvisor Community

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Traveler rating
    2
    12
    7
    2
    2
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2
4
5
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • German first
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    (25)
  • Mar-May only
    (10)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (1)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed here on recommendation of a taxi driver from the airport. Great hotel. Clean rooms. Enjoyable breakfast with some local dishes too. The staff are very helpful. Will be staying here again 2015. Mr. Dupont. London.

Was this review helpful? Yes 1
Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 3, 2015

I arrived in Kampala rather late in the evening and the taxi recommended the hotel. The staff were very helpful even at that late hour. The only thing I'd request is that they accept Kenyan currency as a mode of payment rather than ask the guest to change to USD or UGX. I discovered a Forex bureau downstairs where I... More 

Was this review helpful? Yes 1
Kampala, Uganda
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 20, 2014

Stayed there for two days to attend a conference in Kampala, the place is at good location however very much affected with traffic around. Prices are fine for this type of hotel, services could be better especially for food and beverage. Good place for a short stay.

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Isaiah K, Director of Sales at Holiday Express Hotel, responded to this review

Our aim is to always create a memorable experience for our customers through provision of superior service. However, whenever we have failed to meet your expectations, we are always ready to listen to your concerns and have them addressed to the best of our ability. If there's any specific area you'd like us to improve, kindly feel free to let... More 

Washington DC, District of Columbia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 3, 2014

The hotel is located right downtown near the central market. A little bit noisy but very convenient to access the airport or main arteries. Rooms are decent, not new but clean. We appreciate above all the staff very professional and helpful. The restaurant has a good buffet for dinner and breakfast. It is not a 4 star hotel, but a... More 

Was this review helpful? Yes 1
Isaiah K, Director of Sales at Holiday Express Hotel, responded to this review

Every time we receive a review(negative or positive), we share it with our committed team of staff because in each review, we know that there's an opportunity to improve or change our services to suit our customer needs. At Holiday Express Hotel, our desire always is to deliver a customer experience which invites our guests to always come back. Thank... More 

Rochester, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

The Hotel is in city center, and i have been staying in this hotel for the last four years while visiting my mom or connecting my flights they have good services and the rooms are clean,but I had a problem with my shower twice had to take shower in cold water and ask the front desk to fix it,but they... More 

Was this review helpful? Yes 1
Arusha, Tanzania
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 5, 2014

I have been staying in the hotel for the last four years during my business visits in Kampala. Rooms are big and the internet nowadays is excellent. The staff, the owner and his family are very nice and friendly. The hotel has been renovated and expanded for the last two years. The breakfast is nice but needs a bit creativity... More 

Was this review helpful? Yes 1
Bunia, Democratic Republic of the Congo
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 7, 2014

Me and my collegue stayed in hotel holiday express on 15 of March just for a night. The frot desk people helped us really well worth mentioning is Julious. There room service was excellent we are still thankful to Bright whom we have disturbed whole through the night. As we stayed only one night so it was enjoyable stay. We... More 

Was this review helpful? Yes 3
Isaiah K, Director of Sales at Holiday Express Hotel, responded to this review

Thank your positive review. We appreciate your patronage and would love to host you again on your next visit to Kampala. More 

Palma de Mallorca, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 12, 2014

Located in the heart of Kampala, middle-price hotel. we had some problems. No water in the Bathroom, we had to go to another room to have the shower. Staff is kind. They were very kind of keeping for 1 day, our luggage 10 days after our stay, when we came back to Kampala to take the plane at night.

Was this review helpful? Yes 3
Isaiah K, Director of Sales at Holiday Express Hotel, responded to this review

Thank your positive review. We appreciate your patronage and would love to host you again on your next visit to Kampala. More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 7, 2014

Holiday express hotel was the last place we stayed, for one night, before we left Uganda. It had pretty nice rooms (definitely nicer than any other hotel we stayed at in Uganda), good staff who were helpful and knowledgeable and friendly. The restaurant wasn't able to serve several items on their menu, but the food we did manage to order... More 

Was this review helpful? Yes
Isaiah K, Director of Sales at Holiday Express Hotel, responded to this review

It was great hosting you. We look forward to welcoming you again and please do recommend your family, friends or colleagues to us. We shall offer them your special rate and accord them our friendly and courteous service. More 

Sydney, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 2, 2013

I stayed two nights at the Holiday Express Hotel and was very happy with my stay there. It was well located in Kampala and not too expensive. I had arranged airport pick-up with the hotel, and even after two flight cancellations/delays (and many last minute emails to the hotel) they still had a driver waiting for me when I finally... More 

Was this review helpful? Yes 2
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