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Hotel Sancta Maria

Boulevard du Mono, Lome 80212, Togo
Hotel Sancta Maria
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27 reviews from our community

Traveler rating
    6
    7
    13
    1
    0
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1
Couples
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22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (27)
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Accra, Ghana
Top Contributor
84 reviews 84 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 8, 2015

The pros: Good location (across the street from a public beach), relatively quiet, spacious rooms. The cons: Staff are extremely slow in addressing maintenance issues, no pool, no fitness room, staff are rude toward drivers. The breakfast isn't great, but the omelettes and bread are good. Unfortunately, the very lovely and relatively clean beach is reportedly a magnet for robbers... More 

Was this review helpful? Yes 1
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Beloved Guest Greetings from Hotel Sancta Maria First I would like to thank you for staying at our hotel. Second, please kindly accept our sincere apology for not exceeding your expectations. Please rest assured that we will retrain all staff to be more proactive and in exceeding guest expectations. Also we are reviewing our breakfast in order to offer... More 

Nairobi, Kenya
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 28, 2015

Sancta Maria Togo, I rate average towards Goods but not Very Good. The Hotel is located in a very nice quiet area next to the sea, where you can watch the longest queue of ships in Africa. The excellent feature in this hotel are the rooms. very large, well furnished, clean and comfortable. What brings down the rating is lack... More 

Was this review helpful? Yes 1
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Guest First I would like to thank you for choosing Hotel Sancta Maria as your first choice accommodation in Togo Second, please accept our sincere apology for not exceeding your expectations. Please rest assured that a fitness center and a pool are planned to be built to better serve our guests. We are working on the quality of choice... More 

Palmer, Alaska
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 11, 2015

The Hotel Sancta Maria had large, clean rooms. Air conditioner worked good as well as the television. Internet was the worst I have ever experienced in my travels. I was told this is a problem throughout Togo. Breakfast was never ready at 6:30, this was a problem with my group as we had a long commute each day. I ate... More 

Was this review helpful? Yes 2
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Guest Greetings from Hotel Sancta Maria First i would like to thank you for choosing our hotel for your stay in Togo. Second please accept my sincere apology for the inconvenience you experienced with a poor internet service and the delay with the breakfast service. Please rest assured that we are working with our internet service provider in order... More 

Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 28, 2015

We stayed here because the big expat hotel - Sarakawa- was just finishing up renovations. This hotel is really new, and pretty nice. Don't expect to find any western standard hotels in Togo, but this is pretty decent. Wifi is bad everywhere, but some rooms closer to the main lobby are better than others further away. Hotel lobby wifi is... More 

Was this review helpful? Yes 2
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Guest Kindest greetings from Sancta Maria Hotel and thank you for coveying your feedback regarding your recent with us. Please kindly accept our sincere apology for the discomfort you experienced with the internet service and the breafast. Please kindly be informed that we are working with our local service provider to get more MO in order to get a... More 

Abidjan, Cote d'Ivoire
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 20, 2014

Located in the center of the city near the sea this hotel has very large rooms with a good touch of quality. The TV offer is fair with French and English speaking channels. On the lobby floor there is a various to types of meeting rooms. The restaurant will give you a limited choice in terms of dishes. It's sad... More 

Was this review helpful? Yes 1
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Sir Greetings from Sancta Maria Hotel First I would like to thank you for conveying your feedback regarding your stay with us. Second please kindly accept our sincere apology for the inconvenience you experienced with the Wifi. Please rest assured that we are working with the local service provider in improving the signal and the speed of the connection... More 

Manassas Park, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

I believe this is the best hotel in Lome. I highly recommend it. The rooms are very clean, ultra clean and the personnel very friendly. I almost gave the hotel 4 stars however because of a very bad experience I had upon check out. I wanted to split my bills, and pay separately, meals apart and lodging apart. And to... More 

Was this review helpful? Yes 2
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Viviane Thank you for conveying your feedback regarding your stay with us. Please kindly accept my sincere apology with the discomfort you experienced with your check-out. Please rest assured that the staff is being retrained on the PMS in order to exceed guests expectations. It is our hope you will provide us another opportunity to regain your trust in... More 

Hartford, Connecticut
Contributor
15 reviews 15 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 5, 2014 via mobile

The room was huge but poorly decorated. The bed was very comfortable and came with extra pillows. Bathroom has both a tub and a shower. Lobby was sparsely furnished. I was not impressed with the food nor the food selection. They offered about 9 choices. My chicken was dry, hard and small. They quoted us a price on the phone... More 

Was this review helpful? Yes 4
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Denise Thank you for choosing hotel Sancta Maria for your past stay in Togo and thank you for giving your feedback regarding your stay with us. We truthly apologized for the inconvenience you experienced with the room pricing and the quality of the food. Please rest assured that our staff being trained in exceeding expectations. The room decoration has... More 

Washington
Top Contributor
74 reviews 74 reviews
55 hotel reviews
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed July 28, 2014

Tired of the Sarakawa? I tried this place and it's my new favorite as long as they remain price competitive. The rooms and public areas are clean, not stinky, modern and have modern conveniences. The rooms are large and have good ocean views. The grounds themselves are not as expansive as the iconic Sarakawa and I do miss the pizza... More 

Was this review helpful? Yes 9
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Guest Thank you for your kind words. We strive to make our guest's stay more memorable and we are pleased that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Sincerely, Jules Agbemebia Hotel Manager More 

Nairobi, Kenya
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

Super clean sparking rooms with brand new linen and sparkling bathroom. 1. On the marine drive, near to market, supermarket, overlooking the beach 2. the cleanliness in the room is SUPER excellent ! 3. Room size is like a Football ground, loads of space 4. sparkling bathrroms ! clean and specious 5. nice dinner 6. Adequate buffet dinner 7. At... More 

Was this review helpful? Yes 1
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Mike Thank you for your kind words, We are pleased that your overall stay is satisfactory. It will be our privilege to serve you in the future. Gratefully, Jules Agbemebia Hotel Manager More 

Accra, Ghana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 23, 2014

After a tiring whole day journey, we wanted to rest for the evening, take a shower, freshen up, have an evening dinner in Lome - that was our plan. On provious occasions, we have stayed at Mercure and at Ibis, but this time, after a bit of search we decided to try Sancta Marina. First, we found the price of... More 

Was this review helpful? Yes 4
julinas, Manager at Hotel Sancta Maria, responded to this review

Dear Tot Thank you for conveying your comment regarding your stay with us. We are delighted to receive your positive comment and find out that your overall stay is satisfactory. It will be our pleasure to serve you again very soon. Yours truely, Jules Agbemebia Hotel Manager More 

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