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All 33 Kigali hotels

Kigali Serena Hotel

5.0 of 5 Hotel   |   Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
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Ranked #1 of 33 hotels in Kigali
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
John2090 Sydney, New South Wales, Australia
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351 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Sydney, New South Wales, Australia
19 reviews 19 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel is a stark contrast to the rest of Rwanda. It is very luxurious with exceptional security. The restaurant is good with buffet or a la carte and breakfast hearty. We stayed her eboth before and after our safari and is really the best place to stay in Kigali.

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Pretoria, South Africa
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

Awesome, friendly service all-round. Great location. ATM opposite hotel-entrance. Nice surroundings to walk around outside of the hotel-property, to get a feel of the local vibe. Awesome toiletries in bathroom. Great food, including the usual but also great Indian curries, chappaties, etc. Only MAJOR issue: the room allocated to me was EXTREMELY MUSTY. Tried to ignore it, but I do... More

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Dallas, Texas
Top Contributor
92 reviews 92 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here only one night, had dinner in the a la carte restaurant and breakfast and lunch the next day. Our room smelled of sewer gas and the air conditioning was not the best. We had a lot of other people staying there with us and none said that their room smelled. I took a walk to visit the... More

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Top Contributor
125 reviews 125 reviews
33 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For a hotel in Africa, this place was definitely one of the best I have stayed at so far. Great accommodating staff, good restaurant with a nice buffet, well appointed rooms. My only complaint was checking in early only to find my room not made up yet but the front desk quickly changed my room so all in all it... More

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Top Contributor
87 reviews 87 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here on night after finishing our Gorilla safari. This is a comfortable and clean hotel with very good security. The room is large and very attractive. The food was good and the service was very friendly and excellent. I particularly enjoyed the Gift Shop here---the lady working there was very kind and helpful. We found it to have... More

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George, South Africa
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Africa can still surprise me, what a great hotel. The Kigali Serena has changed quite a bit since my last visit, and sure for the better. Staff on arrival were friendly and professional with the entrance and reception area tastefully decorated and well laid out. It is a pity that we too have fallen foul of the security requirements, and... More

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Las Vegas
Top Contributor
132 reviews 132 reviews
53 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Arrived at the airport and was very happy to see our driver from the hotel. Once at the hotel we were greeted by the staff. All were very friendly. In addition we were upgraded to a suite. Also ate in the restaurant for dinner and breakfast,both were very good. Rooms were very clean and good working AC. The next morning... More

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New York City, New York
Top Contributor
120 reviews 120 reviews
42 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 one-night visits, both at the beginning and end of our stay in Rwanda. The first visit was great. We received a very spacious room on the second floor with a private balcony. Service was very nice, and the breakfast was wonderful. Thus, we were excited to return at the end of our trip. However, the... More

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new york
Top Contributor
51 reviews 51 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 2 times over 4 days during a safari trip to Rwanda. Rooms, food and facility were great. Staff, with exception of the overnight desk person, were efficient and helpful. If you need to settle your account and leave early, do so the night before. Overnight person had to didn't know how to take my credit card and didn't have... More

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San Francisco, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, and superb location. The hotel has all the enmities one would desire, clean rooms, Wi-Fi, good food, pools, spas etc., and a great buffet breakfast with some local and international cuisine treats. What makes this hotel stand out however, is the overall service and attention to detail. Mr James Nzavwala is an excellent manager who clearly runs a... More

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Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
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171 photos of this hotel

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Dining (10)
Bathroom (25)
Hotel & grounds (18)
Pool/beach area (15)
View from room (4)
Room/suite (35)
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Hotel & grounds (19)
Dining (9)
Room/suite (11)
Pool/beach area (3)
Bathroom (1)
View from room (1)
Other (10)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Kigali #2 Business Hotel in Kigali
Hotel Class
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. The Hotel is situated only 10 km from Kigali International Airport. ... more   less 
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