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Kigali Serena Hotel

5.0 of 5 Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
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Certificate of Excellence 2014
Kigali Serena Hotel
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Kigali Serena Hotel
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390 reviews from our community

Traveler rating
    192
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    31
    11
    7
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28
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189
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night en route to a gorilla trek. It really is very nice. Clean, great service. Safe. Nice pool. Great breakfast included. Meets or exceeds most European or American standards. Kigali is not exactly where i would go for a vacation. But Serena was a nice place to chill.

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Sydney
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night after going on the Mountain Gorilla trek (which was amazing!) and it was the perfect hotel to relax in after a very long tiring day. The room had everything & more than what you would expect from a 5 star hotel room from the very comfortable king bed with choice of pillows, spacious clean... More

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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Order, Cleanliness and friendly service! That's the feel I got all through my stay here. It's an awesome place. It's set on a quiet relaxed area and the views of the town from the hotel are expansive. I've been to other hotels around, but I would say a stay in this one was worth it.

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Bristol, United Kingdom
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

There's nothing to complain about at this lovely hotel, but the fact is, you could be anywhere. The building is nothing to look at, but the rooms are large, well-appointed, and spotlessly clean. The staff were helpful and friendly, and the service was good. The problem is that I felt I could be in San Diego or Barcelona rather than... More

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Calgary, Canada
Top Contributor
64 reviews 64 reviews
58 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a layover in Kigali and stayed at the Serena. Excellent hotel - nice facilities, room, and amazing spread for the breakfast buffet. If you're in Kigali for a stay of any length, would recommend it highly.

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Sydney, Australia
Contributor
18 reviews 18 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 1 night after trekking with the gorillas. At around $500 a night I wouldn't say it's value for money but I suppose they can charge that given there aren't too many descent hotels in town.There is a massive Sheraton being built next door so that might change things in the future. All the staff were genuinely friendly... More

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Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

What a special hotel in a very special place - the first time in Rwanda and had no idea what to expect but was extremely impressed by the level of service, the rooms, the facilities in this hotel. We were based here on 2 separate occasions before and after our Gorilla trek. Our room was huge (we were upgraded to... More

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Gravesend, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whilst travelling in East Africa, headed over to Kigali,Rwanda.. And were recommended the Serena hotel. The hotel and a staff are a credit to the Serena group, helpful, friendly and wiling to make our stay exceptionally present. The checkin staff upgraded us to a suite which was extremely well presented and had everything you could expect.... The facilities are exceptional... More

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New York City, New York
Top Contributor
53 reviews 53 reviews
48 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I highly recommend this hotel for your business or holiday visits to Kigali. The personal touches you'll find around the hotel is lovely and cosy. The food is brilliant! The bathrooms in the rooms is amazing! I will definitely stay there again on future business trips!

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New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I just stayed one night at the Kigali Serena and everything was great. Courteous service when we checked in, helpful people to get us settled in out room which was very comfortable, and the next day one of the best breakfast buffet's we have ever had. I. Know the hotel is not cheap, but it's worth staying... More

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Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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