We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kigali Serena Hotel

5.0 of 5 Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Certificate of Excellence 2014
Kigali Serena Hotel
Professional photos View all
Browse nearby
Kigali Serena Hotel
Write a Review

421 reviews from our community

Traveler rating
    204
    162
    36
    11
    8
See reviews for
31
96
32
205
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (421)
  • Mar-May only
    (89)
  • Jun-Aug only
    (110)
  • Sep-Nov only
    (119)
  • Dec-Feb only
    (103)
All months
Prague, Czech Republic
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having arrived to Kigali and headed for gorilla, a one night stand at Kigali Serena was OK. It is a clean but more pro-business people hotel. It is well placed, breakfast was excellent. Only did not appreciatte loud performance of live bands by the swimming people, or turning the volume down a bit would do ...

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for a week on business and I had a lovely time. The staff are all extremely nice and courteous and the rooms are large and comfortable. There is a beautiful pool and outside restaurant seating area as well. I would definitely recommend this hotel to anyone staying in Kigali and hope to be back soon!

Was this review helpful? Yes
Emirate of Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Serena's excellent ambiance, make you feel in the countryside of Rwanda. Well placed, well groomed, Wonderful coffee and Cockies. I did not eat there, but my friends enjoyed meal and service both. Must visit the restaurant on the poolside.

Was this review helpful? Yes
San Francisco, California, United States
Contributor
13 reviews 13 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I write this review poolside waiting for a group of 13 women to arrive. My personal experience with the check in and service was smooth,organized and very inviting. The rooms are really lovely and ample. Usually I only book locally or national owned chains for my groups as we like to support the local economy, however there are no 5... More 

Was this review helpful? Yes 1
Nairobi, Kenya
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we stayed for 2 nights and had booked the deluxe room but we got upgraded thanks to Claude!! Check in process was simple and quick. We stayed in room 422 which was quiet, spacious and well equipped. We ordered room service which was promptly delivered. The 2 negatives about this hotel is their food, it's quite bland. Their chicken curry... More 

Was this review helpful? Yes 1
Denver, Colorado
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our flight arrived late at night so we decided to go to the hotel right away. We were not disappointed. The check-in staff was very nice and very helpful. The rooms were very clean and well taken care of. Our room service staff were the nicest I have met in a long time. The pool was nice and clean. That... More 

Was this review helpful? Yes 2
NY
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel in the heart of Kigali, Rwanda. Very nice rooms and amenities. Security is tight when you enter the grounds and again when you enter the building with scanning of cars, scanning of bags, and a metal detector - but security is present all over Rwanda. President of Rwanda uses the function areas for government parties/celebration (New Years in... More 

Was this review helpful? Yes 3
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When it comes to 5 Star there is not much on offer on Kigali. The Serena offers what is expected from the chain across the continent. Rooms are clean and functional, Internet service whilst available is inconsistent in speed. Variety of food on offer means you will find something to your liking however there are numerous restaurants in the city... More 

Was this review helpful? Yes 1
Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel. Stayed for 2 nights in October 2011. Very good place to stay. Good food, good staff, nice swimming pool, carpeted rooms, clean and tidy. Enjoyed to be there, nice arrangements, more likely business people or diplomats meeting place Everything fits to the expectation.

Was this review helpful? Yes 1
Kigali, Rwanda
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

At the Serena Kigali... is a sleepless night. It's 1.40am in the morning and our - as well as supposedly other guests - multiple requests for the music booming from the hotel's own nightclub to be lowered - remain in vain. The bass is vibrating through our "deluxe" room on the second floor. The music close to deafening and we... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Kigali Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Orbitz, TravelClick, Travelocity and Tingo so you can book your Kigali Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

180 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (126)
Viewed
View from room (7)
Viewed
Hotel & grounds (21)
Viewed
Bathroom (25)
Viewed
Pool/beach area (17)
Viewed
Dining (11)
Viewed
Room/suite (35)
Viewed
2:57
Videos (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (19)
Viewed
Dining (9)
Viewed
Room/suite (11)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay