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Kigali Serena Hotel

5.0 of 5 Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
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Certificate of Excellence 2014
Kigali Serena Hotel
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Kigali Serena Hotel
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407 reviews from our community

Traveler rating
    200
    156
    33
    11
    7
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28
94
32
198
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just got to Nairobinarea a couple days ago from a stay of 5 nights in Kigali at Serena Hotel. And for those who are new to Kigali, Serena is one of the most luxurious hotels in town, might as well be one of the most expensive, though. But! I have to admit that it is worth every cent. My hubby... More 

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Massachusettes
Top Contributor
73 reviews 73 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Th Kigali Serna was our final stop after two weeks of trekking in Uganda and Rwanda. What. Wonderful way to ease back into civilization! The rooms are almost suites, very well appointed and luxurious. The food in the restaurant is outstanding. Top notch hotel in Africa!

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Michigan
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Kigali Serena is in a very nice area with easy access to the airport. The staff were exceptionally nice and friendly. The room was huge and overlooked the pool, which was beautifully lit at night. The included breakfast was tasty and seemed like a mile-long buffet. I will stay here every time I come back to Kigali!

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was recently visiting the beautiful city of Kigali. A real safe haven in Africa. Whilst there, I stayed at the Serena Hotel in Kigali. It's one of the best known and older hotels in Kigali and it is beginning to show. There are new hotels popping up all the time and if this hotel does not get in quick,... More 

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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel a lot for work in Africa and rarely encounter the level of service, cleanliness and professional staff you find at the Serena. The rooms are comfortable and the restaurants are great, as is the bar, pool, spa and gym

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Mwanza, Tanzania
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent a week at this property on business. I was fortunate enough to stay in an executive room which was huge compared to international standards. The beds were fantastic and bathrooms were looked after well. Staff are great and very helpful. The hotel has a great gym with a beautiful pool. The breakfasts were great however the a la carte... More 

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Cape Town, South Africa
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm not sure why there are average reviews here. This hotel is on par with top class / 5 stars in the developed parts of the world. The rooms were excellent and the service very good. I'd highly recommend for a stay in a very comfortable, secure and pretty part of Kigali

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San Francisco, California
Top Contributor
113 reviews 113 reviews
79 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night on our way out of the country after going to see the gorillas. According to our guide, the Serena is the best hotel in Kigali. The rooms were very comfortable. After a week in safari lodges, we were pleased to be able to enjoy a nice, long shower without worrying about running out of... More 

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Montgomery, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at Kigali Serena on our way from Serengeti to Volcanoes Parc. Superior large hotel - return to civilization! Room was fine. Staff meet our requests for a fan and full a/c quickly and willingly. Food was great. Dinner in the ala carte restaurant was tasty and well serviced (still not sure how much it cost in USD). Breakfast buffet... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 15, 2014

My first trip to Kigali was magical, i love the place from its cleanliness to kind local. no traffic! wow roads are amazing and food is too good. when to ZEN for dinner- it was amazing! all must try. stayed at Serena. had alot of ups and downs in the stay which really put me off... no AC in the... More 

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Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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