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All 33 Kigali hotels

Kigali Serena Hotel

5.0 of 5 Hotel   |   Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
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Kigali Serena Hotel
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Ranked #1 of 33 Hotels in Kigali
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
WildernessSoAfrica Chicago, Illinois
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372 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
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English first
Chicago, Illinois
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Kigali Serena is a good choice for a hotel in Kigali if you are looking for amenities and the style of a larger hotel. It doesn't have competition right now, so can afford to be slack on service but this might change when the brand new Marriott hotel opens next door. The hotel is nice, and they offer a... More

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Los Angeles, California
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was impressed that the hotel offered great five-star service. The staff were courteous, the rooms were clean, and the restaurants had good food. Nice pool. The gym was good except it could have used a bit more air circulating but that could have been just when I was there. We had no problems with flies (bugs) when eating outdoors... More

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Harare, Zimbabwe
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are friendly but sometimes are a bit slow ...the rooms are great and the service is good...the Friday evening buffet is legendary and you gotta try this....the breakfast buffet has a wide selection of food and its definitely the best in Kigai

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Milan, Italy
Top Contributor
109 reviews 109 reviews
56 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there only to catch a flight the next day, but we thought that an extra day would have been perfect to enjoy the hotel and visit the city without having to rush. The service from the reception and restaurants is very good, the room are big and clean. If I ever go back to Kigali this would be... More

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2 reviews
4 of 5 stars Reviewed 1 week ago

Enjoyed my stay...the rooms are great and the all the staff are friendly and very efficient! Loved that the restaurant staff learned what our preferences were and would preempt our needs. But all the staff were willing to go out of their way to assist in any way. Also great facilities and overall a fantastic experience!

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Rio de Janeiro, RJ
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for a 2-day business was trip to Kigali and I can definitely recommend it. Friendly staff, nice restaurant, spacious rooms, good pool and fitness center and well located. It is definitely not the cheapest hotel around but you get what you have paid for.

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20 reviews 20 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at the Serena hotel was wonderful. Safe, clean, American style hotel. Nice common area. Amazing buffet breakfast included with stay.. AMAZING BREAKFAST.. so many choices. Attentive staff. everyone goes through security entering and leaving the hotel. I had NO problems at this hotel. 2 bottled waters left on the bathroom sink everyday - so no worries about drinking/brushing... More

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New York City, New York
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After three night in Bwindi National Forest, we over-nighted in Rwanda before heading out to Serengeti. Serena Hotel was a nice respite before our stay in mobile tents. Rooms spacious, food and service above average. High security presence.

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Durban, South Africa
Top Contributor
70 reviews 70 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Attended a conference here in June. This is definitely the venue in Kigali. Excellent and friendly service. Food is delicious despite the numbers attending the conference. Team is really friendly and obliging. Will definitely use this hotel in future. Book well in advance at your peril. There is a big drop between the other contenders for your dollar.

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Top Contributor
73 reviews 73 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whilst the Serena Kigali is very much a 'chain' hotel - it does what it does beautifully. The rooms are clean and comfortable but nothing particularly out of the ordinary. The common areas of the hotel are lovely, the swimming pool, dining area overlooking the pool and hotel lobby are all of a very high standard. The staff here were... More

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Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
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