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Kigali Serena Hotel

#2 of 37 Hotels in Kigali
Certificate of Excellence
KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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Kigali Serena Hotel
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469 Reviews from our TripAdvisor Community

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Traveler rating
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    184
    38
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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All months
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are clean and comfortable, the lobby is nice (however a little boring), the pool is lovely, and the food is average. Breakfast was spectacular while dinner at the poolside restaurant was below average.

Was this review helpful? Yes 3
Nashville
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were wonderful. We stayed with a group of 8 and everyone had a great experience. The security is excellent. The food was delicious. The rooms were very spacious but they are expensive. This is an upscale hotel. Centrally located. Many business persons staying here.

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Kampala
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the Restaurants, the meals are great, their break fast is very good. The rooms are spacious with comfortable beds and very clean. Wifi is very fast and the stuff members are hospitable. Worthy the room rates.

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Kigali, Rwanda
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been to Serena a couple of times for lunch, dinner, conferences and every time you get same service with quality food. The wide range of selection is good. The seafood is fresh and I highly recommend.

Was this review helpful? Yes 1
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is lovely, very safe, clean and the staff professional and helpful. The front desk is very well run and the housekeeping and restaurants are also well managed. The food for all meals is excellent, especially the box lunches for adventures away from the city. I would come back to this wonderful city and excellent hotel. Special thanks to... More 

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Montreal, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice decoration, very clean, romantic during the evening around the swimmimg pool. Bed very confortable, spacious room. Best breakfast ever... I was feeling secure at this hotel because many guards. There were other African presidents at the hotel.

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Stockport, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 26, 2015

I stayed for one night on a bed and breakfast basis in June 2015 as my last night in Rwanda before travelling onto Kenya. The hotel is well situated in the town centre of Kigali although, as I arrived late at night after trekking in the Volcanoes National park I didn't see much of Kigali. The Room was very comfortable... More 

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Friendswood, Texas
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 26, 2015

We spent two nights on separate occasions. It took about 45 minutes to check in although both times we were the only ones registering. Rooms are basic. Maybe that's not bad for Kigali. Both times we asked for rooms close together and both times we were on opposite sides of the hotel. The last visit one room was particularly drab.... More 

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Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 24, 2015

We arrived at the airport at Midnight, to be told that despite booking three months ago that they had no room for us, because supposedly guests hadn't checked out.... The customer service manager was rude and extremely unhelpful, basically said that this type of stuff happens and we would be spending the night at a cheap second rate hotel in... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 22, 2015

After being in African Safari camps for a month this hotel was luxury from the room, bathroom, restaurants and grounds. Kigali itself was a surprise as to how modern and go ahead it is and this hotel was just one example. There were 2 things I found where they could improve. The bed was not that comfortable being quite hard.... More 

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