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Kigali Serena Hotel

#2 of 36 Hotels in Kigali
Certificate of Excellence
KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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Kigali Serena Hotel
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462 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice decoration, very clean, romantic during the evening around the swimmimg pool. Bed very confortable, spacious room. Best breakfast ever... I was feeling secure at this hotel because many guards. There were other African presidents at the hotel.

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Stockport, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for one night on a bed and breakfast basis in June 2015 as my last night in Rwanda before travelling onto Kenya. The hotel is well situated in the town centre of Kigali although, as I arrived late at night after trekking in the Volcanoes National park I didn't see much of Kigali. The Room was very comfortable... More 

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Friendswood, Texas
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent two nights on separate occasions. It took about 45 minutes to check in although both times we were the only ones registering. Rooms are basic. Maybe that's not bad for Kigali. Both times we asked for rooms close together and both times we were on opposite sides of the hotel. The last visit one room was particularly drab.... More 

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Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We arrived at the airport at Midnight, to be told that despite booking three months ago that they had no room for us, because supposedly guests hadn't checked out.... The customer service manager was rude and extremely unhelpful, basically said that this type of stuff happens and we would be spending the night at a cheap second rate hotel in... More 

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Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

After being in African Safari camps for a month this hotel was luxury from the room, bathroom, restaurants and grounds. Kigali itself was a surprise as to how modern and go ahead it is and this hotel was just one example. There were 2 things I found where they could improve. The bed was not that comfortable being quite hard.... More 

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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The place to enjoy an excellent summer vacation. The swimming pool is enormous but the only thing was the water was too cold... I hope they will put heaters soon... But overall I think the ambience and food are good.

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Mexico City, Mexico
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I enjoyed staying at the Serena during a business trip to Kigali. My room was very comfortable, the food at the restaurants and from the catering service was excellent. Gym facilities are open at a nice early hour. However, what I enjoyed most about my stay was the excellent and attentive service from the hotel's outstanding staff. Everyone I encountered... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is as you'd expect from a five star hotel. You certainly don't get the 'gracefully' slow service one comes to expect in Rwanda. It is expensive however. Head and shoulders above the rest expensive. The rooms are well appointed - generic five star style. Ask for a room with a veranda, if you don't want to pay '... More 

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Pretoria, South Africa
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This 5 star hotel is a highly recommended. The rooms are clean, spacious and beds comfortable. The staff very accommodating and friendly. The breakfast is sumptuous and the detox drink every morning makes you feel better about the huge breakfast. The gym is well equipped and the trainers are on hand to assist. The pool is stunning and it very... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed for three nights and can highly recommend this hotel. Rooms were stunning! Staff very helpful, friendly and professional. Food exceeded expectations! Although the buffet is quite expensive. Very well priced overall for what you get! Better than any of the other Serena properties that I have stayed at.

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