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Kigali Serena Hotel

#2 of 36 Hotels in Kigali
Certificate of Excellence
KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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Kigali Serena Hotel
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Kigali Serena Hotel
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450 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Am currently in the hotel with 2 nights to go but had to share Maisha spa... Is their in house spa with excellent service and treatments. Looks expensive but trust well over the worth...., so....By the way tired from the days meeting and running around I went for a lemon and ginger scrub for 1hour and I need to share... More 

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London
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is one of the best hotels i have been in Africa and truly a world class. Their services are great. Food choices. Breakfast. Bakery. Dinner. Just perfect. They also have a good gym, sauna and classes offered at no cost for hotel guests. Staff are friendly, professional, well trained and very hard-working. wifi is so good anywhere in the... More 

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Helsinki
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

I enjoyed a week in Serena on a business trip. Had the joy of getting a room with a balcony (recommended!), enjoyed good breakfast and friendly service. Friday evening buffet and music by the pool are nice but is not included in your room price. Nice garden, small shop and helpful front desk make one feel at home. The list... More 

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Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is lovely and in a great location. The staff were very friendly. The rooms were clean and a good size -- they were a bit dated, but no complaints. The housekeeping staff were quite inconsistent in what they refilled (one day, no clean towels; another day, no toiletries; etc). Wifi was included in the room and the speed... More 

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Top Contributor
75 reviews 75 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here on a business trip and I was booked at this hotel. I am familiar with the Serena as I spent some time in Pakistan almost a decade ago. I was not aware they were in Africa and it was a very pleasant surprise. The rooms are comfortable the breakfast buffet is one of the best I have... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

The best hotel in Kigali. It's another home away from Home. Rwanda is the Best country and everything of it. Friendly and down to earth People. Among the best country in Africa. Land of 1000 Hills. Everything works in Rwanda. Come and see for yourself don't go for second part info. Most of the time it lack something

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Lincoln, Nebraska
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The grounds are lovely. The lobby is grand. Our room was comfortable, and the bathroom was large with a wonderfully roomy marble shower stall. I'm always of two minds when I discover a phone next to the toilet. It's efficient, but a rather potentially unpleasant way to multi-task. The food in the restaurant was more than plentiful and delicious, though... More 

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Washington DC
Top Contributor
52 reviews 52 reviews
44 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been staying at the Kigali Serena many times, and find this hotel to be fairly consistent in its quality. Service is good, the layout of the hotel is nice, but the food a bit average and unimaginative. Overall a good place for business trips.

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just had a really nice stay at the Serena hotel, the last part of an eight day tour around Rwanda. We really enjoyed the hotel, and agree with many of the positive reviews below. We weren't expecting much, based on the user photos here on TripAdvisor, but were positively surprised to arrive at a really nice hotel. The rooms were... More 

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Berlin
Top Contributor
104 reviews 104 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First choice if you can afford it. Elegant interior and lovely cuisine. Spacious public area and ballrooms. International standard. Simply the best. The preferred hotel for government activities and state occasions.

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