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Kigali Serena Hotel

#2 of 35 Hotels in Kigali
Certificate of Excellence
KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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Kigali Serena Hotel
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Kigali Serena Hotel
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432 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Toronto, Canada
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is not a trendy boutique hotel or a local lodge. It is a very professionally run and comfortable business class hotel. It's a slightly odd place to start a holiday in Rwanda, but after travelling for 24 hours to get there it was nice to have a an easy place to rest and recover. The breakfast bar is really... More 

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Island of Malta, Malta
Top Contributor
108 reviews 108 reviews
53 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is like any top 4 star hotel or basic 5 star hotel in europe.Design is uninteresting and there is no ambience whatsoever.The food however was oustanding.The breakfast buffet was the best i have seen anywhere outside of the top asian hotels.Overall better than expected .

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Boyle Heights
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We were at the Serena for just one night but really appreciated the accommodation after a 16 hour flight. Rooms were comfortable and clean. Excellent room service with good food (and very sizable portions). The only complaint we had is that they could tighten up the service at the restaurant during breakfast. Other than that, the staff at the hotel... More 

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Central Coast, NSW, Australia
Top Contributor
428 reviews 428 reviews
65 hotel reviews
392 helpful votes 392 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Kigali Serena is a top quality place to stay in Rwanda. It compares well to any fine hotel in major capital cities around the world. The restaurant is a real winner and quite reasonably priced, and the pool area is spacious and a great place to relax. If you eat at the Serena, choose the Milima Restaurant over the bland... More 

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Langley, BC
Top Contributor
103 reviews 103 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent just one night here on our visit to Rwanda to trek with the gorillas. Our only disappointment was our stay was so short and we didn't get to avail ourselves of all the amenities. We had a huge three room suite with a lovely King sized bed with wonderful linens and a huge ensuite and living room. Staff... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We used this hotel for lodging for a business delegation. The guest rooms are very nice, though I almost had to stay in another hotel on my first night because the guest who was supposed to be checking out that evening refused to leave. The staff eventually got the person to leave and I received my room but it took... More 

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Karatu, Tanzania
Top Contributor
63 reviews 63 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 23, 2015

I find that across the region, Serena Hotels don't disappoint. A friend and I stayed here while travelling to and from the Gorilla trekking park and we enjoyed the rooms and services. I had no complaints whatsoever. It's a large, city hotel with a lovely pool catering to a mix of (mostly) business travellers and tourists with a dollop of... More 

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Top Contributor
85 reviews 85 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 18, 2015

Kigali has some challenges as an inviting city to visit. I found the location of the Kigali Serena Hotel one of the most appealing areas of the city. It is situated in the center hill and you can walk around the area safely. The hotel itself is quiet and peaceful. It needs a little upgrading, but certainly nice.

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New York City, New York
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed February 7, 2015

My husband and I stayed at the Kigali Serena for two separate nights in December, going to and from mountain gorilla trekking. We found the hotel to be clean and attractive and the service to be warm and professional. Both nights we were given rooms facing the pool area. The first night we stayed was a Friday and there was... More 

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Raleigh, North Carolina
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2015

I'm not one for big ex-pat hotels, but the Serena was just so nice - the staff (like everyone I've interacted with in Rwanda) was exceedingly courteous. My room was well appointed, with good wi-fi, separate soaking tub and shower, and a comfy bed. The downside was that the AC in my room didn't work very well, so I woke... More 

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