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All 31 Kigali hotels

Kigali Serena Hotel

5.0 of 5 Hotel   |   Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
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Kigali Serena Hotel
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87%
Ranked #2 of 31 hotels in Kigali
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Lynn B herndon
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308 people have reviewed this hotel

Traveler rating
    143
    121
    26
    11
    7
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21
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161
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
herndon
2 reviews
4 of 5 stars Reviewed 1 week ago

Staff at the hotel are very friendly and helpful. You also don't feel that any of them are 'angling for a tip all the time, which is nice. The Rooms are large, quiet, and beds are comfortable. Hotel restaurant is good, with a wide breakfast selection. But food is generally expensive - read USD15 for a caffe latte and piece... More

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London
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel while participating at a conference. The room was spacious and comfortable with nice touches. The shower worked will and the bed was comfortable. Food was good quality and the staff were friendly and helpful. Internet is free and fairly fast being good for emails. There were minor problems in the room which were fixed quickly:... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed in the Serena in Kigali on 6 occasions. The Serena is situated in a leafy, quiet area, yet close to the small city centre. Staff are generally very friendly and helpful, conversant in both English and French. The rooms in the 'new' wing are slightly bigger and there is a better view of the surrounding area, so... More

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Nairobi, Kenya
Contributor
19 reviews 19 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although starting to show its age, the Serena remains the quality place to stay in Kigali. It scores tops in service and cleanliness. Pleasant pool and public spaces - good lounge music in the evening, and no one complains if a guest wants to play the lobby piano (assuming you know how to play). Restaurant has a good breakfast buffet,... More

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Honolulu, Hawaii
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stay at this hotel whenever in Kigali on business. It is a bit pricey, but there is simply no other option remotely close. (Milles Collines a very distant second.) Rooms are clean, huge and well designed, wifi is good, spa, pool and gym are the best in town (stays open into the evening and you can swim laps here),... More

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london
Top Contributor
57 reviews 57 reviews
37 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 3 weeks ago

2nd stay here, first 2 years ago - avoid smoking rooms as pretty strong smell from previous guests. Rooms showing their age, aircon units need upgrading as pretty noisy but effective, if your a light sleeper then you will struggle to sleep. Gym well equipped. Wifi effective. Staff need a bit of a refresher on customer service as check in... More

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Florida
Top Contributor
56 reviews 56 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is a pleasant surprise to find in Rwanda. The breakfast buffet is HUGE and offers everything from simple yogurt to freshly made eggs "your way" to just about anything you could want for breakfast! The Mongolian dinner was such fun....pick what you want and they stir fry it for you....very hot! Nice rooms with comfortable beds....what more could... More

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Elkton, Maryland
Top Contributor
108 reviews 108 reviews
69 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Look this hotel is first class! We were wondering why the security was so tight, come to find out the President of Rwanda was here for dinner. The rooms were great with everything you could ask for, quiet, air conditioning, Wifi, and great water pressure. The grounds had a perfect pool and spa. Service was first rate and the security... More

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Manchester, Vermont
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Serena hotel Kigali was very good. The room was lovely good toiletries and a lovely bathroom. The breakfast was good a wide range of food. Lovely sausages and nice sunny side ups from the egg station. I had dinner at the restaurant the mixed grill was very nice. The staff are very helpful and all have a good disposition.... More

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Kingsbridge, United Kingdom
Top Contributor
80 reviews 80 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was only a one night stay but everything was fine. Our driver went to the desk and then the staff came over to where we were sitting comfortably to complete the check-in formalities - very welcome after a 4 hour drive. The room was exceptionally well appointed, clean and everything worked. Choosing to stay in for the evening we... More

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Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 31 hotels in Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Official Description (provided by the hotel):
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. The Hotel is situated only 10 km from Kigali International Airport. ... more   less 
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