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Kigali Serena Hotel

5.0 of 5 Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
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Certificate of Excellence 2014
Kigali Serena Hotel
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Kigali Serena Hotel
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401 reviews from our community

Traveler rating
    196
    155
    32
    11
    7
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28
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195
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Englishman in Haarlem (NL)
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm not sure why there are average reviews here. This hotel is on par with top class / 5 stars in the developed parts of the world. The rooms were excellent and the service very good. I'd highly recommend for a stay in a very comfortable, secure and pretty part of Kigali

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San Francisco, California
Top Contributor
101 reviews 101 reviews
68 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night on our way out of the country after going to see the gorillas. According to our guide, the Serena is the best hotel in Kigali. The rooms were very comfortable. After a week in safari lodges, we were pleased to be able to enjoy a nice, long shower without worrying about running out of... More

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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Kigali Serena on our way from Serengeti to Volcanoes Parc. Superior large hotel - return to civilization! Room was fine. Staff meet our requests for a fan and full a/c quickly and willingly. Food was great. Dinner in the ala carte restaurant was tasty and well serviced (still not sure how much it cost in USD). Breakfast buffet... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My first trip to Kigali was magical, i love the place from its cleanliness to kind local. no traffic! wow roads are amazing and food is too good. when to ZEN for dinner- it was amazing! all must try. stayed at Serena. had alot of ups and downs in the stay which really put me off... no AC in the... More

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Kampala, Uganda
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Kigali Serena Hotel is by all standards the best hotel in Rwanda, and the fame that the name exudes tells it all. I had dinner in the hotel, and was not disappointed by the quality of the food. It was worth every coin. It coincided with the meeting of the East African Law Society, and that explains why the staff... More

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Johannesburg, South Africa
Top Contributor
53 reviews 53 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is situated not far from the airport (about 15km) and down the road from Kigali CBD. The staff were professional, efficient and always ready to assist. The breakfast buffet probably has the most variety I've ever seen in my travels. I enjoyed the food prepared for lunch as well as dinner - there was variety and I got... More

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Wilton, California
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was beautifully decorated with business or embassy visitors elegantly dressed. It is definetly not a casual place though welcomes casual visitors. The rooms were relatively small but super comfortable beds and bathroom. The hotel is heavy on security which is nice. The pool is elegant and eating outside over the pool in the warm evening air was special.... More

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Singapore, Singapore
Top Contributor
70 reviews 70 reviews
65 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I got to return to this hotel after 7 years, so many of the hotel team had been given mt name and made the stay very personal my room 313, a good size with a great view, the maid service was very quick and made small personal touches to the room around my bushiness work papers etc, bed was very... More

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Nottingham
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was Impressed with the standard of this hotel and the quality of the service. Having said that I was impressed with Rwanda overall. This hotel was clean the rooms were spacious and comfortable. The staff were in traditional dress, the reception staff all had coordinated clothing that changed each day. The food and service in the restaurant was good... More

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Hong Kong, China
Contributor
19 reviews 19 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night at the Kigali Serena Hotel and had a very good experience. Staff were attentive, rooms were clean and comfortable, and the breakfast buffet had a nice selection and good quality food. I only gave it a "Very Good" rating because it wasn't anything extraordinary. From what I've read, it is the nicest hotel in Kigali (currently... More

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Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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