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Kigali Serena Hotel

5.0 of 5 KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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Certificate of Excellence 2014
Kigali Serena Hotel
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Kigali Serena Hotel
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425 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Karatu, Tanzania
Top Contributor
62 reviews 62 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

I find that across the region, Serena Hotels don't disappoint. A friend and I stayed here while travelling to and from the Gorilla trekking park and we enjoyed the rooms and services. I had no complaints whatsoever. It's a large, city hotel with a lovely pool catering to a mix of (mostly) business travellers and tourists with a dollop of... More 

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Top Contributor
77 reviews 77 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Kigali has some challenges as an inviting city to visit. I found the location of the Kigali Serena Hotel one of the most appealing areas of the city. It is situated in the center hill and you can walk around the area safely. The hotel itself is quiet and peaceful. It needs a little upgrading, but certainly nice.

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New York City, New York
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Kigali Serena for two separate nights in December, going to and from mountain gorilla trekking. We found the hotel to be clean and attractive and the service to be warm and professional. Both nights we were given rooms facing the pool area. The first night we stayed was a Friday and there was... More 

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Raleigh, North Carolina
19 reviews 19 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm not one for big ex-pat hotels, but the Serena was just so nice - the staff (like everyone I've interacted with in Rwanda) was exceedingly courteous. My room was well appointed, with good wi-fi, separate soaking tub and shower, and a comfy bed. The downside was that the AC in my room didn't work very well, so I woke... More 

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Prague, Czech Republic
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Having arrived to Kigali and headed for gorilla, a one night stand at Kigali Serena was OK. It is a clean but more pro-business people hotel. It is well placed, breakfast was excellent. Only did not appreciatte loud performance of live bands by the swimming people, or turning the volume down a bit would do ...

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13 reviews 13 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

I stayed here for a week on business and I had a lovely time. The staff are all extremely nice and courteous and the rooms are large and comfortable. There is a beautiful pool and outside restaurant seating area as well. I would definitely recommend this hotel to anyone staying in Kigali and hope to be back soon!

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Emirate of Dubai, United Arab Emirates
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 27, 2015

Serena's excellent ambiance, make you feel in the countryside of Rwanda. Well placed, well groomed, Wonderful coffee and Cockies. I did not eat there, but my friends enjoyed meal and service both. Must visit the restaurant on the poolside.

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San Francisco, California, United States
13 reviews 13 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2015

I write this review poolside waiting for a group of 13 women to arrive. My personal experience with the check in and service was smooth,organized and very inviting. The rooms are really lovely and ample. Usually I only book locally or national owned chains for my groups as we like to support the local economy, however there are no 5... More 

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Nairobi, Kenya
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

we stayed for 2 nights and had booked the deluxe room but we got upgraded thanks to Claude!! Check in process was simple and quick. We stayed in room 422 which was quiet, spacious and well equipped. We ordered room service which was promptly delivered. The 2 negatives about this hotel is their food, it's quite bland. Their chicken curry... More 

Was this review helpful? Yes 1
Denver, Colorado
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

Our flight arrived late at night so we decided to go to the hotel right away. We were not disappointed. The check-in staff was very nice and very helpful. The rooms were very clean and well taken care of. Our room service staff were the nicest I have met in a long time. The pool was nice and clean. That... More 

Was this review helpful? Yes 2
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Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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