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Kigali Serena Hotel

#2 of 37 Hotels in Kigali
Certificate of Excellence
KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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1 room 1 guest
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Kigali Serena Hotel
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475 Reviews from our TripAdvisor Community

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Traveler rating
    229
    188
    38
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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  • Italian first
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    (475)
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    (116)
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    (119)
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Iowa
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel. Stayed there twice recently. Our first room had a slight sewer-type odor to it, but our second room was fine. It is similar to a higher end hotel in the US. Very polite staff. Good buffet style breakfast.

Was this review helpful? Yes
New York City, New York
Level Contributor
10 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Location good, rooms nice, dinner was delicious outside overlooking pool. WiFi free. Bar area nice. The Genocide museum is a must see to truly learn about the tragedy. Must people don't know it was the Belgians who classified the people into two groups. Rwanda is spotlessly clean

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Stockbridge, Massachusetts
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My introduction to the hotel began with a very warm welcome, always a good sign. My room was very quiet and comfortable, with all amenities. The service could not have been better. The only meal I had was breakfast, which was well cooked and exactly what I ordered. This was the beginning of a fabulous trip arranged through Bizidanny Tours.... More 

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Nairobi, Kenya
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in Kigali for some business. I had lunch at the restaurant and the food was really good. There was a wide selection to choose from and you surely can't lack anything to eat. The service was really great and the staff do try and make your stay at the hotel as enjoyable as possible.

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SerenaHotels, Deputy General Manager at Kigali Serena Hotel, responded to this review

Dear Kybe, Thank you for choosing Kigali Serena Hotel during your recent stay in Rwanda. We are delighted to learn that you had a memorable experience with us. Our endeavor is to always exceed our guest expectations and your feedback helps to keep us on check. We wish you the very best as we look forward to welcoming you back... More 

Nairobi
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I liked most of everything in the hotel. My parked breakfast when checking out was full of bread though.. I would have preferred a sandwich and an apple and not bread pastries and a banana. Lol.. sorry am all about breakfast and parking a good is a major point of concern for me ! But great people and great services... More 

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SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Muthoni, Thank you for takin time to review your recent stay with us. Rest assured that your feedback helps us to continue improving our services to you and other customers. We shall review our packes breakfast offer to increase on customer as endevor to continue exceeding our guest expectations. Thank you once again for having chosen Kigali Serena Hotel... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay. The hotel may be slightly bland, but it is impeccably well turned out and brilliantly staffed. We felt constantly and efficiently welcomed. Our room was very well presented and extremely comfortable. The restaurant served pleasant and well prepared food. The one minor issue was that the A/C in the room was extremely loud. It was not... More 

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Swiftgrade, Thank you for choosing Kigali Serena and for taking the time to review our serices. We are so glad to hear that you enjoyed your stay. Our endevour is to consistently provide a truly unique Serena experience and we are delighted that we were able to exceed your expectations. Thank you for sharing your positive feedback and look forward to... More 

Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 18, 2015

The rooms are clean and comfortable, the lobby is nice (however a little boring), the pool is lovely, and the food is average. Breakfast was spectacular while dinner at the poolside restaurant was below average.

Was this review helpful? Yes 3
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Wickedmonkey33,, Thank you for choosing Kigali Serena and for taking the time to review our services. Our endevour is to consistently provide a truly unique Serena experience and we are delighted that we were able to exceed your expectations. Thank you for sharing your positive feedback and look forward to welcoming you back soon.  With kind regards, Charles Muia More 

Nashville
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 18, 2015

The rooms were wonderful. We stayed with a group of 8 and everyone had a great experience. The security is excellent. The food was delicious. The rooms were very spacious but they are expensive. This is an upscale hotel. Centrally located. Many business persons staying here.

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Steve B, Thank you for choosing Kigali Serena Hotel and for taking time to review our services. We are so glad to hear that you enjoyed your stay. Our endevour is to consistently provide a truly unique Serena experience and we are delighted that we were able to exceed your expectations. Thank you for sharing your positive feedback and look forward... More 

Kampala
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 13, 2015

From the Restaurants, the meals are great, their break fast is very good. The rooms are spacious with comfortable beds and very clean. Wifi is very fast and the stuff members are hospitable. Worthy the room rates.

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Rehema, Thank you for your continued patronage of our facilities and for taking the time to review our services. Our endevour is to consistently provide a truly unique Serena experience and we are delighted that we have always been able to exceed your expectations. Thank you for sharing your positive feedback and look forward to having you around more often. With... More 

Kigali, Rwanda
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 9, 2015

I have been to Serena a couple of times for lunch, dinner, conferences and every time you get same service with quality food. The wide range of selection is good. The seafood is fresh and I highly recommend.

Was this review helpful? Yes 1
SerenaHotels, Deputy General Manager at Kigali Serena Hotel, responded to this review

Dear Rehema, Thank you for your time in reviewing our services. We are delighted that you always enjoy our various facilities whenever you patronize the Hotel. We look forward to innovatively ensuring that our services and products are always behold our guests' expectations. With kind regards, James Nzavwala More 

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