We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 33 Kigali hotels

Kigali Serena Hotel

5.0 of 5 Hotel   |   Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Hotel amenities
Save Saved
You added Kigali Serena Hotel to your Saves list
Kigali Serena Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
88%
Ranked #1 of 33 hotels in Kigali
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
v1grad v1grad
  • Overview
  • Reviews (360)
  • Photos (172)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (69)
  • Location
  • More
true
Write a Review

360 people have reviewed this hotel

Traveler rating
    173
    139
    30
    11
    7
See reviews for
26
81
31
178
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
v1grad
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed a night here after having three unforgettably lousy hotel experiences on my way to and from World Cup this year. A short 20 minute drive from the airport, this clean, relatively new and functional hotel satisfies on all levels. The staff is efficient, friendly and service oriented. It felt like I had a personal butler. Very big, well... More

Was this review helpful? Yes 1
Toronto
Top Contributor
111 reviews 111 reviews
43 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 1 week ago

I would likely have given this hotel a 3 star ranking elsewhere but it is the best option in Kigali and pretty decent. We stayed here twice on our way to and from seeing the Gorillas. We arrived quite late the first night and the air conditioner was extremely loud and we were too tired to call someone. The second... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked here for 2 nights (with an overnight trip in between). Our first night's stay was nothing special. The same as most large hotels. The staff were polite but there was nothing special about the food. We chose the have the buffet which included a Mongolian BBQ which was somewhat bland. We confirmed our booking as we checked out.... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
54 reviews 54 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

We were very, very impressed with Rwanda and its people. Having now visited the country, we have even greater respect and admiration for what it has accomplished in the last 20 years following the genocide. The Kigali Serena hotel would be best described as a solid 3 star hotel with 4 star aspirations. We had not expected anything different and... More

Was this review helpful? Yes
Doha, Qatar
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for four nights in May 2014 on vacation and it must be one of the best hotels in Africa. The rooms are big and opulent, with every amenity provided. The room had a big balcony overlooking the swimming pool. Mosquito screens provided on the balcony doors. Lovely restaurant beside the pool and a great room service menu.... More

Was this review helpful? Yes 2
Alamo, California
Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean and elegant hotel. Our room faced in toward the large pool which was lovely. The buffets were very good, but the a la carte food was lacking. Staff was excellent and accommodating. Not much entertainment here. Went over to Hotel des Mille Collines on Friday night to hear a hot local band which was very fun.

Was this review helpful? Yes 1
Durban, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another business trip to Kigali on the 30th July14 and instead of staying at the Des Collines Mille, my friend booked me into the SERENA HOTEL Wow! am i pleased he did. First world accommodation with excellent rooms and flat screen TV, with all the mod cons a weary traveler would want. This is heaven. Many areas and seating for... More

Was this review helpful? Yes
Scotland
Contributor
20 reviews 20 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two separate nights. It was simply a "great hotel". Excellent rooms, very attentive staff and beautiful pool area. Breakfast was very good and I would recommend the chicken and pineapple salad from the bar. We would go back!

Was this review helpful? Yes 1
NZ
Top Contributor
70 reviews 70 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights during our stay in Rwanda. Staff were the best - always pleased to help. They organised a car/taxi for us for two different days to go out and about and we had a great time get dropped at the different places and the driver waited for us. Excellent Gym and pool. The buffet breakfast... More

Was this review helpful? Yes
Sydney, New South Wales, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a stark contrast to the rest of Rwanda. It is very luxurious with exceptional security. The restaurant is good with buffet or a la carte and breakfast hearty. We stayed her eboth before and after our safari and is really the best place to stay in Kigali.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Kigali Serena Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Kigali Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kigali Serena Hotel

Address: Boulevard de la Revolution | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, TravelClick, Hotels.com, Tingo, getaroom.com, Despegar.com, HotelTravel.com, Venere and Agoda so you can book your Kigali Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

172 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (119)
Viewed
Bathroom (25)
Viewed
Dining (10)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (15)
Viewed
View from room (4)
Viewed
Room/suite (35)
Viewed
2:57
Videos (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (19)
Viewed
Dining (9)
Viewed
Room/suite (11)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kigali with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Kigali #2 Business Hotel in Kigali
Hotel Class
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. The Hotel is situated only 10 km from Kigali International Airport. ... more   less 
Number of rooms
104

Questions & Answers

Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer