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All 31 Kigali hotels

Hotel Chez Lando

B.P. 1519 | Remera, Kigali, Rwanda
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Free breakfast with your stay
Hotel Chez Lando
Ranked #6 of 31 hotels in Kigali
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129 people have reviewed this hotel

Traveler rating
    17
    63
    36
    6
    7
See reviews for
3
28
22
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

I visited Kigali and decided to stay in this hotel for a couple of days. The customer services is very bad. i had to wait for the ordered food for extra 35minutes with no apology. I had to move to another hotel for the remaining days while i was in Kigali.

Was this review helpful? Yes 2
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Brandon, we're really concerned by this lack of customer services and we humbly apologize by this matter, we therefore thank you for reporting this issue that occurred during your stay it doesn't reflect our vision nor the customer service that we want to offer to our clients, we will do a follow-up and we hope to prevent this to... More

Gothenburg, Sweden
1 review
4 of 5 stars Reviewed 1 week ago

Chez lando is really great! The staff are very nice, the rooms are very comfortable and the breakfast is good. The dinner at the barbeque restaurant was simple but some of the best I've had, really tasty. I stayed at Chez lando 2 nights with three weeks in between, where the last night was just before my departure, and chez... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, We're deeply honored and encouraged by your review,it's a good motivation for all the Chez Lando team and we hope to continue improving our services & giving the best to our customers, Thanks again for staying with Chez Lando, You're always welcome, Customer care Department More

Edinburgh, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Close to the airport, good value for money, clean and basic facilities. Good staff, polite and helpful. I did not overnight just stayed there for the day. Was passing through Rwanda on my way home. Stay there when I am in Kigali.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, Thanks for staying with us and it's a pleasure to hear that you enjoyed your stay, we hope to accommodate you on your upcoming stays and to continue to offer you our best in terms of service and decent stay, You're always welcome at Chez Lando, Customer care Department More

Lavigny, Switzerland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed three nights at Chez Lando. The service is excellent, the hotel is located 5 minutes from the airport and another 5 minutes from the up-and-coming area of town with Parliament, some ministries and other businesses. Breakfast is ok, but for dinner, I found better options elsewhere in the city.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, It was a great pleasure to accommodate you at Chez Lando and our team is very encouraged to hear that you've appreciated your stay. Thanks again for staying with us, You're always welcome, Customer care Department More

Abbotsford, Canada
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A large group of us stayed at Chez Lando and were quite happy with the accommodations. It would seem that we were in an older part of the hotel. The buildings behind the main buliding seemed to be newer and from the outside I would guess that the rooms are bigger and more modern. Our rooms were not fancy but... More

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, we're humbly honored by your review of our services and we're happy that you've enjoyed your stay,the rehabilitation of the old standard rooms is still in process and we hope to offer you a more decent stay in the future, You're always welcome at Chez Lando, Customer care Department More

Kinshasa
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed here a couple times and I find that the staff is very helpful, the restaurant and bar are very active and you will meet loads of very interesting people as this hotels seems to be a place for this. The place is super clean and the bathrooms are nice. The price is also quite competitive.

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, The Chez Lando team is honored & encouraged by your review as our vision is to create a comfortable and friendly environment for all our customers, Thanks again for staying with Chez lando, You're always welcome, Customer care Department More

Manchester U.K.
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2014

Good location for the airport and just a short bus ride into centre of city. Great selection of restaurants nearby. Very good bar area with open and covered sections. They also do food in the bar area.

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, Thanks again for staying with us and for sharing your review with other travelers, it's an honor and a great encouragement for all the Chez lando team, You're always welcome at Chez Lando! Customer care Department More

New Delhi, India
Top Contributor
98 reviews 98 reviews
36 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 12, 2014

It is such a shame that I have stayed at Chez Lando about 7 times now without writing a review. I am a frequent traveler in Africa with a very specific set of expectations that most business travelers will be able to relate to. I do not need a French chef or a pool overlooking a sunset. Chez lando offers... More

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, We're deeply honored and pleased to see such interesting review of our services from one of our frequent and loyal guests, the lack fitness/sauna comment is also noted, we will keep on improving our services& premises in order to meet business travelers requirements. You're always welcome at Chez Lando, Customer care Department More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2014

My third stay here. It's convenient for where I'm working when I'm in Kigali, I get picked up and delivered to the airport and the service is friendly. If you're used to 4 and 5-star hotels in Europe and/or USA, you'll find this isn't for you - standards are different. But it's clean, friendly and functional. Whenever I've had problems,... More

Review collected in partnership with this hotel

Was this review helpful? Yes
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, Thanks again for staying with us and for sharing your experience at Chez Lando, we're extremely encouraged by your review and we will continue to offer to you decent stays in the future. You're always welcome at Chez Lando, Customer care department More

Los Angeles
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 9, 2014

I spent two night at Hotel Chez Lando upon my arrival in Kigali. An academic colleague booked the rooms since they were well within our grant's budget. He's stayed many times and prefers it over some of the larger and better known options. My room was neat and well-kept. I experienced none of the inconveniences mentioned by some of the... More

Was this review helpful? Yes
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, The Chez Lando Team feels encouraged and honored by your review, we will continue to offer a decent stay to our customers and a better service. We hope to accomodate you on your next stay! You're always welcome at Chez Lando, customer care Department More

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Additional Information about Hotel Chez Lando

Also Known As:
Chez Lando Kigali
Address: B.P. 1519 | Remera, Kigali, Rwanda
Phone Number:
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Kigali
#3 Best Value Hotel in Kigali
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Hotel Chez Lando, is your first window to Rwanda. At Chez Lando, we apply the tradition of Rwandan hospitality to the needs of modern travelers; we cater to the smallest detail of your stay. Our quaint garden-style hotel is located just five minutes from Kigali International Airport and is right on the way to the heart of town. ... more   less 

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