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All 33 Kigali hotels

Hotel Chez Lando

B.P. 1519 | Remera, Kigali, Rwanda
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Free breakfast with your stay
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  • Reviews (145)
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Hotel Chez Lando
Ranked #7 of 33 hotels in Kigali
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145 people have reviewed this hotel

Traveler rating
    19
    72
    40
    7
    7
See reviews for
3
28
24
74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
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English first
Bukavu, Democratic Republic of the Congo
Top Contributor
73 reviews 73 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Since my last, very unsatisfactory stay, I tried Chez Lando again and was not disappointed. Customer service was much better (i.e. the car picked me up and dropped me off at the airport this time, staff was helpful and polite, and nobody stole my stuff). Management is clearly concerned about customer satisfaction, even giving me a questionnaire to fill out... More

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, It's a great pleasure and encouraging for us to see that your second stay has been enjoyable, our team is improving its service and the customer satisfaction survey is being conducted till the end of august in order to know the suggestions of our guests. we hope to offer you more decent stays in the future, You're always welcome... More

Amersham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stay at Chez Lando once a year on my way to visit projects in Uganda. It's a hotel to suit all people and occasions. Great value for money, well laid out, good food and pleasant staff plus airport transfers are included in the room price. Highly recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChezLandoMgt, Customer Care at Hotel Chez Lando, responded to this review

Dear, The Chez Lando Team is humbly honored to see your encouraging review, thanks very much for staying with us and for your appreciation You are always welcome at Chez Lando, Customer care Department More

Rome, Italy
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited the hotel after 2 years and must say that the service has improved a lot! People were very kind and helpful. Delicious food and drinks. Enjoyed green surrounding and beautiful colourful butterflies outside my window.

Was this review helpful? Yes 1
ChezLandoMgt, Customer Care at Hotel Chez Lando, responded to this review

Dear, Thank you very much for this interesting review, our team feels so encouraged!! we hope to keep on improving and to give you more decent stays at Chez Lando. You're always welcome! Customer Care Department More

Pass
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love this place, the food is wonderful, the location excellent and it is great value for money. The internet connection is fine, although not for things like Netflix, and the staff is very helpful. Try to stay in the new part of the hotel, in the back and away from the road, it will be calmer.

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Christine, our team is very encouraged and pleased to see your review, Thank you for sharing with other travelers your stay at Chez Lando, we will continue to improve our services in order to ensure decent stays to our guests. You're always welcome at Chez Lando Customer care Department More

Nyack, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2014

I stayed at Chez Lando a couple times. I travel on business and my allowance for accommodation is much more than what I pay at Chez Lando. I go there becasue I like the place. I like the garden. The way the rooms are built, you feel like you have your own garden. It is also quite. I also like... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Tufa, It's a pleasure to see your interesting and encouraging review as one of our regular customers,it's a great contribution for us and we will keep on improving our services to make Chez Lando much better for all its guests,your advice on the breakfast is also well noted. Thanks again for choosing Chez Lando, you're valuable to us. Customer... More

Goma, Democratic Republic of the Congo
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 29, 2014

The place is undergoing renovation for quite a long time now. The old portion stinks due to dampness in walls. The biggest plust point claimed by the front office is their buffet breakfast, which is no doubt very good. The internet speed is also pretty good and the television has about 10 channels both in French and English. The manager... More

Was this review helpful? Yes
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Ali, Thanks for sharing your experience at Chez lando with other travelers, we're pleased to hear that you've enjoyed your stay, we took note of your remark and we hope the refurbishment of the standard rooms will begin soon as planned, You're always welcome at Chez Lando, Customer care Department More

Ickenham
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 17, 2014

This three star hotel is a little oasis in busy and bustling Kigali. Te rooms are good value and beds are comfortable, the bathrooms are good. This is not the height of luxury but well kept pleasant accommodation that is spotlessly clean. The bar is pleasant and lively with local people and the bar food of an evening is good... More

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Chris, We're humbly honored and encouraged by your review, it's a big pleasure for our team and we'll ensure that your next stay will also be decent and memorable! Thanks again for staying with us, You're always welcome! Customer care Department More

London
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 9, 2014

I stayed in the $100 bungalow room. You get a semicircular room, of which half is the bathroom, and a view over the unspectacular gardens. Perhaps the upstairs rooms are brighter, but downstairs its dingy. Even in daytime you need the lights on. Curtains don't fit/ work, room and everything smells strongly of insecticide, even the pillows. Despite the screens,... More

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ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear, We're disappointed that your stay with us didn't match your expectations,we will continue to put all our efforts to offer a decent stay to our customers by both renovating our premises and upgrading our services. You're always welcome at Chez lando, Customer care Department. More

Waxahachie, Texas, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 8, 2014

A lot of it is the people. I guess that's true about anything. They make the difference between business-as-usual and a personal experience. I will not say that this is a 4 or 5 star hotel where you sink into a luxurious experience, but it is nevertheless something that remains personal. The staff are all professional, by which I mean... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Dale, It's a pleasure for our team to see your encouraging review,our staff will keep on increasing their service and giving their best in order to make Chez Lando a home and a friendly place for all our visitors, you're always welcome at Chez Lando, Customer service Department More

Goma, DRC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 5, 2014 via mobile

Clearly a landmark place in Kigali with its history (owner Lando and his Canadian wife were one of the first victims of the genocide), the hotel offers clean, simple rooms that are comfortable. Maybe the price of the higher end rooms are overcharged (100 USD rooms are pretty much the same as the 60 USD ones). Location is central in... More

Was this review helpful? Yes
ChezLandoMgt, customer care at Hotel Chez Lando, responded to this review

Dear Banu, Thanks for sharing a review on our services,The Food & Beverage Team has taken measures in order to improve the services provided in our restaurant & Bar and we hope you will find an improvement during your next stay. Thanks for staying with us, You're always welcome at Chez Lando, The Management. More

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Additional Information about Hotel Chez Lando

Address: B.P. 1519 | Remera, Kigali, Rwanda
Phone Number:
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $
Also Known As:
Chez Lando Kigali

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Amenities

Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#2 Best Value Hotel in Kigali #3 Business Hotel in Kigali
Official Description (provided by the hotel)
Hotel Chez Lando, is your first window to Rwanda. At Chez Lando, we apply the tradition of Rwandan hospitality to the needs of modern travelers; we cater to the smallest detail of your stay. Our quaint garden-style hotel is located just five minutes from Kigali International Airport and is right on the way to the heart of town. ... more   less 
Number of rooms
82

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