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Hotel Chez Lando

2.5 of 5
Hotel website
B.P. 1519 | Remera, Kigali, Rwanda
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Free breakfast with your stay
Hotel Chez Lando
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195 reviews from our community

Traveler rating
    30
    98
    48
    9
    10
See reviews for
4
35
29
104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This hotel is totally overrated on tripadvisor...to the point I wonder who is writing these reviews. The rooms are dingy and old and the smell like old cigarettes. It is super loud with the traffic going by and therefore it is difficult to sleep. The food is terrible and the service is slow. There are definitely better places to stay... More 

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Ghent, Belgium
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The room was not comfortable, poor and old-fashioned. Water stays into sink. The shower was blocked, we had to take a shower with a glass. Very poor bathroom. Problems to lock the door of the room. In our room there was no WIFI, no minibar. Breakfast very poor, sauer milk. Meals are good but you have to wait an hour... More 

Was this review helpful? Yes 1
Arlington, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I would highly recommend Chez Lando for conferences! I was part of a residential workshop which involved participants flying in from 10 different countries to stay for several weeks. Chez Lando staff worked closely with my companies travel staff in the United States to make sure everything from the hotel rooms to the conference rooms were perfect. Staff was very... More 

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Macclesfield, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

We were in transition between Kigali airport and South West Uganda, so this hotel was ideal for our evening arrival. We hadn't realised how far it was from the centre of Kigali, so it was less ideally situated for our stay on the return trip, when we wanted to explore the city. However the helpful staff, who rapidly arranged taxis... More 

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Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 1 week ago

Ijust had a 3 week regional workshop at Hotel Chez Lando and was impressed by the staff. They were very professional and responsive to our needs. Trainees were very happy with the services the staff provided. The hotel is conveniently located with easy access to meeting facilitties. I will highly recomend it for meetings or workshops. I will come back... More 

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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed in Chez Lando for 5 nights. Had a wonderful time. The hotel staff were very helpful and courteous especially Patrick. He went out of his way in making sure that my special needs regarding the beds were met. The new wing is the place to stay. The ambience and the lovely garden make it worth the extra money one... More 

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Ulm
Top Contributor
75 reviews 75 reviews
42 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Chez Landu Hotel is among the best Option in Kigali comparing Price and Service Level. Nevertheless its not a luxury place. Rooms are OK but nothing more. Closed to the airport the Hotel is a good option for transit passengers as it was my case arriving late night and to continue the journey next morning to Goma/DRC. Bed is... More 

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Boston, MA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my 3rd stay at Chez Lando - and i stayed for one week. The room was very good - comfortable bed, consistent hot water and internet, lovely buffet breakfast each morning, prompt airport transfer. My friend and I decided to host a buffet dinner for 23 people and asked only 24 hours in advance if this was possible... More 

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Was this review helpful? Yes 1
Delhi
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 22, 2015

I am thank full that I needed to stay in this hotel only for 1 night. I was on a business visit, The problem began right from the time of check in, I ordered a vegeterian pizza which took an hour to come and had no vegetables but only cheese. The rooms have not Electric Kettles, you read it right,... More 

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ChezLandoMgt, Customer Care at Hotel Chez Lando, responded to this review

Dear, We're really concerned to remark that you didn't get a decent stay with us and we really apologize for that, we took a note of your remark as for the moment we don't provide kettles in the rooms and we'll consider it in our upgrading plan but we've an on site restaurant and Hot water is provided in a... More 

Ottawa, Canada
2 reviews
4 of 5 stars Reviewed March 19, 2015 via mobile

I had my second stay at Chez Lando and had another great experience. The staff at the reception are excellent and very accommodating. The food at the restaurant is good and offers a wide selection. The breakfast provided is also very good and with plenty of options. I will definitely stay here the next time I'm in Kigali.

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ChezLandoMgt, Customer Care at Hotel Chez Lando, responded to this review

Dear, Thanks very much for this wonderful and encouraging review, we're glad to hear that and our team is still committed to offer an excellent service to our guests, You're always welcome at Chez Lando, Customer Care Dpt More 

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