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All 31 Kigali hotels

The Manor Hotel

4.0 of 5 Hotel   |   Nyarutarama | Nyarutarama, Kigali, Rwanda
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The Manor Hotel
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Ranked #9 of 31 hotels in Kigali
A recent review
5 of 5 stars reviewed 4 weeks ago
ShishiraMnzava Dar Es Salaam Region, Tanzania
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56 people have reviewed this hotel

Traveler rating
    15
    24
    5
    5
    7
See reviews for
4
9
7
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Los Angeles
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had made a reservation over 5 months ago and received a confirmation number for a stay at the beginning pf April. I have received an email 5 days before I arrive that they are remodeling their hotel and I should change my travel dates to after April 9. There was no attempt to find an alternate accommodation for me.... More

Was this review helpful? Yes
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Legarde, We regret for the inconvenience caused by cancelling your booking. It`s true we are re-modelling few of our rooms, as such some of non guarantee bookings including yours were cancelled: The officer in charge informed me that still he may assist you to get another place : If we manage to get you another place ,we advice you... More

Dar Es Salaam Region, Tanzania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Last we had a meeting at this hotel and we were hosted there: The hotel is located in one of the poshplaces of Kigali, with beautiful surroundings including a golf course The hotel has been offered four star by Rwanda Development Board but the service quality highly surpass one of the five star hotel we once visited: Rooms are very... More

Was this review helpful? Yes 3
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Guest; The Management appreciate your shared review about of services: Our work is to make our guests enjoy their stay with us: And comments like your`s encourage us: Meanwhile you will experience more when you come back: Thank you and really it was a pleasure to host you and the group you came with: More

Kampala, Uganda
1 review
3 of 5 stars Reviewed March 14, 2014

The hotel has great kind employees, and 24hr room service. i enjoyed the clean rooms and the well equipped GYM though no SPA or Sauna. On weekends, part of the top building is hired out for wedding parties etc, this will be inconveniencing if you are looking for having a cool quiet night outside the balcony or at the pool... More

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Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Guest! We appreciate your review and it was our pleasure to host you: It is unfortunate that you were unable to know all of our facilities when you were with us.. We are glad to inform you that the Manor hotel SPA is one of the best in Kigali,as such that will not be a problem when you come... More

SEOUL
1 review
4 of 5 stars Reviewed February 21, 2014 via mobile

The hotel is located on a luxury residence in kigali. And the manager, Immanuel, is very kind and careful to customer. But two things give to me disappoint. The one thing is that they don't change the water on pool. Another is restaurant cusine price is very expensive(about 3 or 4 times) than other.

Was this review helpful? Yes
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Guest, It was the honor for us to host you and the whole delegation you came with: Thank you for sharing your review with other travelers: We look forward to another opportunity to host you at the Manor Hotel, and once again, thank you for your positive comments! Best Regards, Baraka More

Frankfurt, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2014

I just spent a week in the Manor Hotel. I feel that the rooms are clean, the staff are very helpful. I lost my invoice from the hotel and they helped me reissue the invoice and send to me by email within a couple of hours. The breakfast are also good and sometimes with fresh pressed juice and omlette. Good... More

Was this review helpful? Yes 1
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Guest; We appreciate your comments, and we are encouraged to serve you better when you come back: Thank you, and welcome back to Manor Hotel More

Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 10, 2014

I last stayed at the Manor 6 months ago. Clearly it is a hotel that strives for constant improvement. This, my second time at this hotel, I was booked into an executive room overlooking the pool and the rolling hills of Rwanda. Perfect view to which to awake every morning. As a business hotel, it has everything you could ask... More

Was this review helpful? Yes 1
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Darly, Kindly accept our appreciation for sharing your review with other travelers: It was a pleasure for us to be with you: We proud our self on the superior customer services offered:The management team has shared your feed back and appreciated your fair review. On the other hand your concern has been adressed, and we are sure that next... More

Readfield, Maine
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2014

I only spent one night here, but found it very nice. We arrived after dark, had a nice breakfast the next morning, and then were off to see more of this very populous and very clean country. I would be very happy to recommend this hotel to friends and stay there again.

Was this review helpful? Yes
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Guest, It was our pleasure to be with you!and we thank you for the good recommendation: We are so much encouraged by messages of appreciation from our customers: Thank you and hope to see you again at the Manor Hotel More

Kigali, Rwanda
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

This is the most reasonable Sunday Buffet in Rwanda. I enjoyed every kind of Indian curry and chicken. Also, there was fancy salad and fruits! I've visited all Sunday Buffet in Hotels in Rwanda, hotel Manor offers the best dishes.

Was this review helpful? Yes
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Happy New year!! We wish to thank you for sharing your experience: We are encouraged by messages of appreciation from many guests like you,who came to taste our buffet: Meanwhile the Indian Restaurant is now open: More

Kigali, Rwanda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2013

We are here with my family for a week now,A friend booked this hotel for me since i insisted on getting the hotel on the quite place of the city for me to have good time with my family: I really appreciate the effort done by the management to supervise the quality of services delivered: I enjoyed the friendly environment,professionalism... More

Was this review helpful? Yes 1
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Mike, Thanks for sharing your experience at the Manor Hotel: It is our pleasure that you and your family enjoyed your stay with us; Again thank you for your stay and Welcome back to the Manor Hotel: Merry Christmas. More

London
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 8, 2013

I stayed in the hotel for three weeks while on business. As a guest, the rooms are good and the beds comfortable. The water in the shower can take a while to warm up but comes good in the end. The food was excellent including the breakfast. The internet worked well The staff were very friendly and helpful. I give... More

Was this review helpful? Yes 1
Baraka M, Marketing Executive at The Manor Hotel, responded to this review

Dear Guest; Thank you for the positive review and the good rating for the Manor Hotel; Your review has been taken seriously, and we are sure that it will help us to serve you better when you come back: While thanking you for the review we do also apologize for the inconvenience caused when we changed the conference hall with... More

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Additional Information about The Manor Hotel

Address: Nyarutarama | Nyarutarama, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #9 of 31 hotels in Kigali
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Manor Hotel 4*
Official Description (provided by the hotel):
The Manor Hotel Kigali is a 4 star hotel located in the upmarket neighbourhood of Nyarutarama Kigali.If you are looking for a place to relax, pamper yourself and enjoy great food, there is no better place in Rwanda than the Manor Hotel.This boutique hotel boasts 3 gourmet restaurents, terrace bar, swimming pool and gym, and the Cul-de-Sac de Couture - a selection of speciality-shops.AccommodationWide selection of rooms and suites: all with AC, satellite TV, Wi-Fi and voice-mailSingle RoomPoolside DoubleDeluxe DoubleDeluxe Double SuperiorExecutive DoublePresidential SuiteYou can Pay with:Credit Cards, Transfer (TT) , visa cards , bank wire transfer. (some fees may apply).Read more about usFACILITIES Wireless internet access Fully equipped conference room Fully equipped gym Massage parlor key electronic / magnetic Health club and Spa Pool Beauty saloon Dry Cleaning Service Doctor on call Tours / Tickets Technical assistance Porter / bellhop Deep soaking tub Maid service ... more   less 
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