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The Manor Hotel

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Nyarutarama, Kigali, Rwanda
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1 room 1 adult
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108 Reviews from our TripAdvisor Community

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Nairobi, Kenya
1 review
1 of 5 stars Reviewed 1 week ago

The hotel is terrible. In the food during breakfast we found insects inside the food. most of the food is stale. wil advise not to go for this hotel. The hotel is not even 3 stars. It is bad than one star

Helpful?
Thank jyoti r
Kigali, Rwanda
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for one night. Staff is very kind and helpful. The swimming pool was clean and the steam room very well design and effective staff. Very close to the airport. The Manor hotel is the place to stay in Kigali.

Helpful?
Thank Fridah J
Kigali Province, Rwanda
2 reviews
1 of 5 stars Reviewed 2 weeks ago

This place is terrible,the rooms are smelling,despite of bad smell very big rats and cockroaches crossing over...this terrible,then karaoke with same terrible songs on a daily basis .this made sick...they need to improve a lot in many areas...very dirty staff and frightened not happy at all...

Helpful?
Thank Andrea T
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

I've stayed at The Manor each time I visited Kigali for the last two or three years. I find it convenient with great staff that remember you each time you're there. I love the food at the Chinese and Indian restaurants - each item I've picked on the menu has always been extremely delicious. The view from the Indian restaurant... More 

Helpful?
Thank Jane N
The Manor H, Public Relations Manager at The Manor Hotel, responded to this review

Dear Jane Thank you for taking time out to share your experience with trip advisor. Thank you for the appreciation of the hotels restaurants and the views we have to offer. With regards to the breakfast please note we have taken your complaint on board and have upgraded our breakfast. I'm sure on your next stay you will not be... More 

Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 28, 2015 via mobile

This is my 3rd time staying in this hotel. Very good welcome from the receptionist who addressed me by name and speaks perfect English. Something difficult to find here. Fast check in. Room was well prepared for my arrival. I love all the food from there restaurants but particularly the indian restaurant. The food is very tasty. I said it... More 

Helpful?
2 Thank Joshua J
The Manor H, Public Relations Manager at The Manor Hotel, responded to this review

Dear Joshua Thank you for such a wonderful review. I am glad The Manor Hotel has lived up to your expectations. We only wish to exceed that on your next visit. I have shared your comments with our team and they would like to wish you a welcome back especially the head chef. Thank you and hope to see you... More 

North Chicago, Illinois
Level Contributor
631 reviews
210 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
3 of 5 stars Reviewed October 7, 2015

Probably my least favorite room of a 3-week trip in Kenya and Rwanda. I had room 313 and its pluses are: is on the top floor of the hotel view of the city is beautiful air conditioning was good complimentary and stable wi-fi friendly restaurant staff and good food in the restaurant Minuses: very small room - just one step... More 

Helpful?
Thank Esther P
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest It was a pleasure to have you stay with us and we are glad that your overall experience was good at our hotel. We are glad that our associates’ added value to your stay and you found the food served at our hotel good. However is comes at great disappointment to me and my team that the room... More 

Lagos, Nigeria
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 21, 2015

One of the best kept secret of Kigali! Nice neat room, spacious with nice balcony and a very good view. I had booked a double but was upgraded to an executive room!. Wifi ran very well and efficiently! The best asset of this hotel is the staff - The staff are awesome and always willing to assist.. I was given... More 

Helpful?
4 Thank BIODUNSANNI
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear BIODUNSANNI I wanted to take this opportunity to Thank You for your kind words regarding your recent stay here with us. My team and I are delighted to see that you had a very enjoyable stay, great to see that my team was able to make yours stay more enjoyable. With a spirit to serve we strive to insure... More 

Bolton, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 16, 2015 via mobile

Great hotel set in a lovey peaceful area with awesome views really friendly staff my second visit here sure to return won't stay anywhere else the manager Immy alam so friendly and helpful ,variety of food was really tasty .hygiene an cleanliness makes me feel at home ,nice gym set up help me keep fit along side free professional instructor

Helpful?
7 Thank Nav A
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Mr Nav Anwar Wow! What a great review! I'm thrilled to know that you had such a phenomenal time with us. Your comments are so wonderful to read. I can't wait to share this with the team...I hope we can expect you back soon! Sincerely, Imran Alam More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 16, 2015

We really enjoyed our stay at the Manor Hotel. The rooms are nice, the pool is clean and refreshing, and there are three good restaurants to choose from on the premises. The staff went out of their way to accommodate us, in addition to their excellent service they helped plan our daily excursions, recommended fantastic local restaurants and arranged for... More 

Helpful?
3 Thank Annie R
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you for sharing your recent experience with the viewers of tripadvisor and for staying at The Manor Hotel. I am so please to know you enjoyed the facilities and your overall experience with us. Your feedback was shared with my entire team who were most appreciative. Thank you once more for your kind words and we look... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 14, 2015 via mobile

It's my second time staying in this hotel. The rooms are very spacious and clean. I love the fact that this hotel has 3 restaurants and you can order food from any restaurant whilest in another. All in all my stay was perfect and I will recommend this hotel to a friend

Helpful?
1 Thank stephanie f
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Thank you for your wonderful review !! We strive for excellence at the Manor Hotel Sincerely, Imran Alam More 

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