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The Manor Hotel

Nyarutarama, Kigali, Rwanda
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1 room 1 guest
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The Manor Hotel
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95 Reviews from our TripAdvisor Community

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Traveler rating
    30
    38
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    7
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (20)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (19)
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Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for a week in July. It was my first time staying at this hotel I didn't know it existed. This place is truly a hidden gem. Absolutely gorgeous views of kilgari and a wide variety of restraunts. Great food I will definitely be staying here when I come back it truly is marvellous you would think you... More 

Was this review helpful? Yes 3
Texas
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm staying in this hotel right now after a visit to Uganda. I have been to rwanda a few times but never new this place existed. The rooms are very spacious decent tv channels. What I love most of all in this hotel is they have 3 restaurants. And I have ate in them all and the food and service... More 

Was this review helpful? Yes 4
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you for taking your time and sharing your review and experience with others. We are very glad that you thoroughly enjoyed your stay with us. I will be sure to share your experience with our team. We hope to welcome you back soon. If tis any special requests on your next visit. Please don't hesitate to contact... More 

Washington DC, District of Columbia
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have not stayed at this hotel. We have only used their daily pool services. They have the best pool view out of all the pool hotels in Kigali. The pool area is clean and relaxing. For 2,500Rfw you can have a full day of use of their pool, changing rooms, towels and shower. The pool staff is fantastic! The... More 

Was this review helpful? Yes
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Travelationship Thank you for taking time out to share your experience. Your feedback and experience is greatly appreciated We take huge pride in our services and I will certainly share your kind words with all of our team. We hope to welcome you back soon. Kind Regards Imran Alam Guest relations More 

Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Manor is a perfect place to stay: It has a great view of the Nyarutarama area; close to some tennis facilities, and golf courses. The pool was great, and so were its staff. I really enjoyed my stay.

Was this review helpful? Yes 1
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you very much for your wonderful review. We take huge pride in our excellent service and it gives us great pleasure to read that you found our staff friendly and helpful and certainly I will share your kind words with all our team. We hope to welcome you back soon. Kind Regards Imran Alam Guest Relations More 

Nairobi
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's actually located in one of the prime estates in Kigali. Quite nice. I did not like the entrance to the hotel... you walk a few flight of stairs to get to the lobby. I guess it is because of the location of the hotel. What I liked most anyways was the fact that we could check out late at... More 

Was this review helpful? Yes 2
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Muthoni Thank you for taking your time to review, we are glad you enjoyed your stay with us. I am pleased that your special request could be granted for late checkout. We do allow late checkouts requests if our expected arrival are arriving late and we have enough time to service the rooms to our high standard. With regards... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 26, 2015

Service was okay. The price of $250 for a double was $100 a night too expensive, although they gave me a better room. Breakfast was okay though service and coffee were fantastic. They forgot to pick me up at the airport although it was pre arranged and confirmed by email. However, the one redeeming feature of this place is the... More 

Was this review helpful? Yes
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you very much for staying with us while visiting the Manor Hotel We also want to thank you for taking your time to share your experience with us at the Manor Hotel. Your feedback and experience is greatly valued and highly appreciated. We are sorry that no one turned up to pick you at the airport. We... More 

Calcutta, West Bengal, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 25, 2015

It was a very pleasant stay and my overall experience had been very nice. The rooms are spacious and so also was the bathroom. Toiletories provided were good. My room was facing the city and the view from the room balcony was breathtaking. The hotel had a relaxing ambiance and the staff were very courteous. The asset of the hotel... More 

Was this review helpful? Yes 1
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you for your appreciation of the Manor hotel. We look forward to hosting you again soon Kind Regards Imran Alam Guest Relations More 

1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 14, 2015

Every thing fine and smooth good service and food enjoy the rest of the day indian food Chinese Italian bar every thing excellent service and outstanding service location very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very... More 

Was this review helpful? Yes 1
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you and we are glad you enjoyed your stay with us. We look forward to hosting you again in the very vey very near future. Kind Regards Imran Alam Guest Relations More 

Nairobi, Nairobi Area, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 30, 2015

Rooms are ok, if you are lucky not be located above the kitchen. Rooms are not well maintained with aircond not working, and smelly restrooms from the drains. TV and internet are ok. Food is average -

Was this review helpful? Yes
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you very much for staying with us while visiting the Manor Hotel We also want to thank you for taking your time to share your experience with us at the Manor Hotel. Your feedback and experience is greatly valued and highly appreciated. We are so sorry that your guestroom did not meet your expectations. But I can... More 

Strasbourg, France
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 24, 2015

I was there only for 3 nights during a work seminar. My overall experience was very good: comfortable room, professional service, and good food options. Only disappointment was the conference room, which could have more light and windows opening to the stunning vintage point that the hotel has over the city, and a better Internet access. I also did not... More 

Was this review helpful? Yes 1
The Manor H, Guest Relations Manager at The Manor Hotel, responded to this review

Dear Guest Thank you very much for staying with us while visiting the Manor Hotel We also want to thank you for taking your time to share your experience with us at the Manor Hotel. Your feedback and experience is greatly valued and highly appreciated. We are happy you enjoyed your stay and enjoyed the views the hotel has to... More 

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