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Galaxy Hotel

KN 25 Street 7, Kiyovu, Kigali 1992, Rwanda (Formerly Golden Hills Hotel)
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Galaxy Hotel
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36 Reviews from our TripAdvisor Community

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Nairobi, Kenya
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 11, 2015

I'm always disappointed when I write a average review for a hotel with great staff. I'll start with the positives: I hosted a business retreat for 13 participants who also stayed at the hotel. On the plus side: The staff were attentive, friendly, and eager to please - especially the reception staff. The air conditioning units in the rooms (conference... More 

Helpful?
Thank Barbara H
London, United Kingdom
Level Contributor
106 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed November 27, 2015 via mobile

Galaxy hotel is well located in the business centre of Kigali. Rooms are clean but very basic and outdated. The staff is nice but the service is bad. Breakfast is very poor. The restaurant area is nice, food there is ok. There is good live music every evening

Helpful?
Thank ACandEdM
Kansas City
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed October 7, 2015 via mobile

Average hotel. Had plenty of hot water and good wifi. We did not book this hotel, we intended to stay at the Mille Collins but they had a flooding accident and we were moved here. Only spent one night there before returning from our vacation. Good hotel for a night or two.

Helpful?
Thank sowens333
Muscat, Oman
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 26, 2015

Had requested a quite room on my check was given a room by the pool where the music band plays.i asked for room change and was given another room. I went for dinner when I came back opened the room the room was smelling terribly, so I got my room changed again, finally the room was fine but air conditioning... More 

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Thank Mckney
Iowa City, Iowa
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 2, 2015

The rooms were very clean and had everything including a mosquito net and a nice little balcony with a few chairs to sit outside on. The hotel backs up to the Mille Collines and is just a short walk away. The tile on my shower was chipping a bit and the bathroom was kind of dark, but none of that... More 

Helpful?
Thank Iowayankee20
Kigali, Rwanda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

It is true! I am Pascal, I passe five days in training here in this hotel! what I find here my Gold! it's like miracle !they know what to do! only quick serve,they change menu every day, the commitment, Brief, every thing on time,smartness ! Come many!

Helpful?
1 Thank 473pascal
Cape Town Central, South Africa
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 25, 2014 via mobile

The rooms are good, comfortable although some equipment doesn't work too well such as water pressure to fill the jacuzzi. The staff were somewhat reluctant to provide effective service and needed some extra prodding to answer questions regarding services. The conference services were not up to standard. Constant struggle to get the PA system to work, lack of sufficient power... More 

Helpful?
1 Thank Justrutz
Nairobi, Kenya
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 19, 2014

I would rate this as a distinctively average hotel if it wasn't for the price. I paid USD250 for a "Deluxe" room. A tired looking room, with a fridge that made the sound of an idling car in your room until I unplugged it, with a mosquito net that, instead of the usual four point ceiling holders in good hotels... More 

Helpful?
1 Thank Charly W

Travelers are raving about these Kigali hotels

Butare, Rwanda
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 18, 2014

PROS: food, rooms, pool, staff CONS: hot water, wifi If you have the money, you should definitely stay at the Galaxy. I slept in an enormous room with a huge, comfortable bed and tons of pillows. My third floor room was much larger than my friends’ first floor rooms though. If you’re traveling as a couple or just like having... More 

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Thank Steve L
Hot Springs Village, Arkansas
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 9, 2014

Excellent central location, close to UTC (Bourbon Café for free wifi and Nakumatt 24/7 groceries). Staff is outstanding, very friendly and quick to respond to requests. Pool bar is great spot to finish up your work day and with music on weekend evenings is very nice. Cute gift shop on your way up to pool bar is nice touch. Rooms... More 

Helpful?
Thank Plazaburgher
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