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Top Tower Hotel Kigali

Umuganda Boulevard, Kigali, Rwanda
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Top Tower Hotel Kigali
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Ranked #23 of 35 Hotels in Kigali
A recent review
5 of 5 stars reviewed 2 weeks ago
Eugene C
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63 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Chicago
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms were big with good views. But the hotel looked like it has seen better days. Bathroom was small and bath shower not so big and a little dark. So we decided not to stay here. The location of the hotel is very good otherwise - close to action and parliament building

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hoteltoptower, General Manager at Top Tower Hotel Kigali, responded to this review

Thank you for sharing your observation with us. We are glad to hear you liked the size of our rooms and apologize for any perceived lack of "better days". We truly appreciate your opinion and value your comments however we strongly believe the best way to share an experience of a hotel is by actually staying at the hotel. We... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Made my first trip to the African Continent Last week for business and Stayed at the Top Tower Hotel in Kigali. I must say, it was an absolutely gorgeous establishment. Upon arriving, we were greeted by the friendliest Bell Hop I have ever met. Not only did he speak fluent English, but he also knew American English to boot! That... More 

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Miami Beach, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at Top Tower for 4 days. I had booked my room from their website. At arrival they picked me up free of charge in a minivan that could use some newer upholstery. But since it was free, I didn't mind so much. I was assisted by one their staff . I think his name is Placide. He was... More 

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Kemerovo, Russia
1 review
5 of 5 stars Reviewed 3 weeks ago

I really liked the atmosphere of the hotel, wonderful view, the staff was pleased me by their friendly approach to guests. The room was quite big, a lot of space, with a nice furniture, air conditioner, clean, I didn’t expect that, comfortable place to stay and sleep. As I said room was clean and comfortable, no problems with hot water,... More 

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Washington DC
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 8, 2015

Centrally located hotel, friendly staff, good breakfast. Rooms are large and well furnished, well air conditioned without draftiness. Lighting OK, multi-plug outlets (no need for adapter) but not too many of them. In house bar with a view, but was always empty when I checked. They also have a casino with small sports bar, a bit more lively. Restaurants and... More 

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Doha, Qatar
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 11, 2015

The rooms are large but very dated with a lingering smell of smoke. I requested a room with two twin beds but got just 1 double bed. My first night at the hotel the shower would not produce any hot water, so after a long day of driving I was stuck taking a cold shower. The enclosed shower had a... More 

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hoteltoptower, Manager at Top Tower Hotel Kigali, responded to this review

Your feedback is so important to us, and we thank you for sharing so that we can work to provide a better guest experience. We are very sorry that you experienced this issue. Please note that all of the rooms are being prepared to undergo thorough deep cleaning as well as renovations. The facility is under new management, and this... More 

Doha, Qatar
Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 9, 2015

I recently stayed at this 70's retro hotel. The hotel rooms are "alright" but for the price, a $140 US a night.....is a real rip-off....at best, this hotel should only be charging US$50 to $70 a night. Someone build a new hotel in this city! The staff do no wear uniforms and they come in and out of your room... More 

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hoteltoptower, Manager at Top Tower Hotel Kigali, responded to this review

Your feedback is greatly appreciated. We are very sorry that you had this experience. Please note that the location is under new management. There is security, and no one on staff will ever enter your room at any time without knocking or having been requested to do so. The hotel is also in the planning process of being upgraded and... More 

Doha
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 5, 2015

The room had leaky, moldy ceilings, and we were wrongfully charged for ice ($10). We went to the restaurant on the top floor and ordered Long Island Iced Teas. We were served Lemon Drops. I would advise travelers to double check with servers before ordering anything from this hotel.

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hoteltoptower, Manager at Top Tower Hotel Kigali, responded to this review

Thank you for taking the time to comment on our hotel. With all of the changes that have been made and your ongoing feedback we aim to create a place where your stay will be flawless. We do hope that you will revisit us again in the future to see how your feedback had paid off. This room should have... More 

Glasgow, United Kingdom
Top Contributor
88 reviews 88 reviews
53 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed January 5, 2015

Possibly one of the worst hotels I've stayed in my 70+ countries of travel. Unfortunatley booked for me by company. Room was boiling hot, no air conditioning that worked. Staff had no inclination to fix it or help. Seedy casino on the premises. Restaurant with zero atmosphere, surly staff, terrible food. I can't imagine any reason to stay here again.

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Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 26, 2014

Easy access from both the airport and downtown. They have a well stocked bar and there is a casino on the second floor. Friendly staff and descent rooms. Can get a little noisy during Champions League and Barclays Premier League match days.

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