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Top Tower Hotel Kigali

Umuganda Boulevard, Kigali, Rwanda
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1 room 1 guest
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Top Tower Hotel Kigali
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68 Reviews from our TripAdvisor Community

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37
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • Italian first
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  • Portuguese first
  • Spanish first
  • Turkish first
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    (68)
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    (22)
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Stockholm, Sweden
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

I had about 8 hours before my flight, I was tired and decided to check into a hotel for a shower and sleep instead of sitting stuck outside Kigali airport. Check in was fast and no issues with my prepaid booking. The room was 100$, on the 5th floor and the room was huge! When I came up to the... More 

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Ulm
Level Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The rooms are extremely large and spacious. Furniture is a bit outdated and run down. The quality of the bed is OK. The matrace was new and of god quality. One wall of the room was completely of glass a nice view over the hilly town. Unfortunate the air condition did not worked. During the afternoon hours, the sun burned... More 

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Harare, Zimbabwe
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Top Tower Hotel is conveniently close to most amenities. The building is "oldish" and lacks proper maintenance. Apart from individual toilets within rooms, the design of conference toilets and other washrooms is very poor. Imagine men and women share a single door and washing basin after using the toilet! Nearly screamed when a man, coming from toilet, suddenly appeared behind... More 

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East Rutherford, New Jersey
1 review
4 of 5 stars Reviewed 4 weeks ago

prompt service is given, i had my room on the third floor and the room was pretty good and well-cooled. the staff was very friendly to me and i didn't have any problem related to anything. they guided me on what places to see in Kigali. it was a very good time as a night stay in Kigali.

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Chicago
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 22, 2015

The rooms were big with good views. But the hotel looked like it has seen better days. Bathroom was small and bath shower not so big and a little dark. So we decided not to stay here. The location of the hotel is very good otherwise - close to action and parliament building

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hoteltoptower, General Manager at Top Tower Hotel Kigali, responded to this review

Thank you for sharing your observation with us. We are glad to hear you liked the size of our rooms and apologize for any perceived lack of "better days". We truly appreciate your opinion and value your comments however we strongly believe the best way to share an experience of a hotel is by actually staying at the hotel. We... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 20, 2015

Made my first trip to the African Continent Last week for business and Stayed at the Top Tower Hotel in Kigali. I must say, it was an absolutely gorgeous establishment. Upon arriving, we were greeted by the friendliest Bell Hop I have ever met. Not only did he speak fluent English, but he also knew American English to boot! That... More 

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Miami Beach, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed April 11, 2015

I stayed at Top Tower for 4 days. I had booked my room from their website. At arrival they picked me up free of charge in a minivan that could use some newer upholstery. But since it was free, I didn't mind so much. I was assisted by one their staff . I think his name is Placide. He was... More 

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Kemerovo, Russia
1 review
5 of 5 stars Reviewed April 8, 2015

I really liked the atmosphere of the hotel, wonderful view, the staff was pleased me by their friendly approach to guests. The room was quite big, a lot of space, with a nice furniture, air conditioner, clean, I didn’t expect that, comfortable place to stay and sleep. As I said room was clean and comfortable, no problems with hot water,... More 

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Washington DC
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 8, 2015

Centrally located hotel, friendly staff, good breakfast. Rooms are large and well furnished, well air conditioned without draftiness. Lighting OK, multi-plug outlets (no need for adapter) but not too many of them. In house bar with a view, but was always empty when I checked. They also have a casino with small sports bar, a bit more lively. Restaurants and... More 

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Doha, Qatar
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed February 11, 2015

The rooms are large but very dated with a lingering smell of smoke. I requested a room with two twin beds but got just 1 double bed. My first night at the hotel the shower would not produce any hot water, so after a long day of driving I was stuck taking a cold shower. The enclosed shower had a... More 

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hoteltoptower, Manager at Top Tower Hotel Kigali, responded to this review

Your feedback is so important to us, and we thank you for sharing so that we can work to provide a better guest experience. We are very sorry that you experienced this issue. Please note that all of the rooms are being prepared to undergo thorough deep cleaning as well as renovations. The facility is under new management, and this... More 

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