We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 33 Kigali hotels

Top Tower Hotel Kigali

Umuganda Boulevard, Kigali, Rwanda
Hotel amenities
Save Saved
You added Top Tower Hotel Kigali to your Saves list
Top Tower Hotel Kigali
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
34%
Ranked #23 of 33 Hotels in Kigali
Write a Review

48 reviews from our community

Traveler rating
    3
    10
    21
    8
    6
See reviews for
1
6
4
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Italian first
  • Turkish first
  • Any
English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was put up in this hotel after my hotel decided to give my room away despite the reservation. It's s converted office block that has been oddly turned into a hotel. Each room is massive but minimally furnished so it looks very strange. The bed was very hard and the aircon was minimal. They also said the water was... More

Was this review helpful? Yes
Calcutta, West Bengal, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 8, 2014

Business colleague had booked me at this place and After reading the reviews I was a bit skeptical checking in this hotel. But once I checked in my room, was pleasantly surprised.... It was huge. Nice bed, decent interiors, neat and clean bathroom. Casino and drinking area in the hotel is a plus to spend some quality time in the... More

Was this review helpful? Yes
Kampala, Uganda
1 review
3 of 5 stars Reviewed July 22, 2014

By Abooki and Amooti Good points - The location of the hotel just 10 minutes drive from the City Centre and from the Airport. We were picked up by the complementary shuttle which was so old. The age of the shuttle was covered by the excellent service offered by PLACIDE who went out of his way at the hotel as... More

Was this review helpful? Yes
Nairobi, Nairobi, Kenya
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 2, 2014

Good location but very dated interior. Huge rooms but air on iffy, shower one of the plastic boxes and casino crowd make it all a little seedy. Saying that friendly staff who seem a little embarrassed about what's on offer but willing to help. Good location for getting around.

Was this review helpful? Yes 2
London
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 11, 2014

Overpriced and dreadful in summary. Appears to be a converted office block. Worst thing is there is no hot water whatsoever. There is not even a hot tap in the sink. The shower was not even tepid it was freezing cold. The food was dreadful and they did not even have most things on the very limited menu. No napkins... More

Was this review helpful? Yes
Waxahachie, Texas, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 6, 2014

We needed a nice hotel for a few days to relax in after a hard month traveling. The reviews for this place were mixed, but I took them with a grain of salt. Glad I did. This may not rate a full 4-star rating as advertised, but apparently it did at one time. It is a touch of Faded Glory... More

Was this review helpful? Yes 1
Johannesburg, South Africa
Top Contributor
62 reviews 62 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed April 2, 2014

Disgusting! I was booked in here for a business trip and was shocked to see the hotel and rooms are nothing like the website photos. There was damp in the room, paint peeling off ceiling. Only 2 lamps in a huge room, no ceiling lights so room is dark, Toilet smells like a public bathroom. There is nothing Luxury about... More

Was this review helpful? Yes
Toulouse, France
1 review
1 of 5 stars Reviewed March 25, 2014

We spent nearly a week in this hotel and the only plus was the helpful, friendly, and largely efficient staff. Apart from that, there is NO hot water so cold showers all around. We paid a substantial amount for our room but not only did the shower not work (despite several complaints), but nor did the airconditioning. Everything is run... More

Was this review helpful? Yes
hoteltoptower, General Manager at Top Tower Hotel Kigali, responded to this review

Dear AussieVisitor123, Thank you very much for providing constructive feedback regarding your stay with us. We regret for the inconvenience caused by assigning you a room that was not ready. We are sorry that you felt the staff didn’t acknowledge and resolve the issue; obviously something went really wrong and we were unable to be aware it on time and... More

Boston, Massachusetts
Top Contributor
81 reviews 81 reviews
39 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed March 22, 2014

pro's: - friendly staff eager to please and help out - spacious rooms - food fair to excellent - housekeeping/cleaning very good - good air conditioning (when it works - mine was fine recently) - bed was comfy - many rooms have views - top floor bar con's - more than well worn - desperately needs a fix up (it's... More

Was this review helpful? Yes 1
Aruba
1 review
1 of 5 stars Reviewed March 3, 2014 via mobile

Booking into our room was very easy and reception staff were nice, however, after getting our corner room the disappointment starts. It was about 40 degrees in the room and the air con did not work, there is no mini bar as stated (there is a mini fridge) and really it's just a great big massive boring room. The windows... More

Was this review helpful? Yes
hoteltoptower, General Manager at Top Tower Hotel Kigali, responded to this review

Dear Mrs. Stapleton, Thank you very much for providing constructive feedback regarding your stay with us. We deeply regret the issues you experienced. Albeit the Hotel was fully booked, you should have not been assigned a room that was not ready, as it is among those we are currently re-modeling. We are sorry that you felt the staff didn’t acknowledge... More

Owners: What's your side of the story?
If you own or manage Top Tower Hotel Kigali, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Top Tower Hotel Kigali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Top Tower Hotel Kigali

Address: Umuganda Boulevard, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz and Travelocity so you can book your Top Tower Hotel Kigali reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

42 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Room/suite (6)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (9)
Viewed
Dining (2)
Viewed
Room/suite (7)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kigali with
any amenities