Don't be fooled by the bad road to get to the hotel, once you arrive hotel ticks every box needed for a short stay in Kigali. I arrived at airport with driver waiting in arrivals, at the hotel room was clean, price was reasonable, housekeeping done each day, internet was good, no problem with hot water or power. Hotel is... More

I stayed at Step Town for a few nights and my entire stay was wonderful. Although the room was small, it was clean, neat, had a balcony with a beautiful view, and serviced daily by housekeeping. A light breakfast is included with the price of the room and I tried many other things off of their lunch/dinner menu. Everything was... More

As the previous reviewer said, expectation management is everything. A large group (13 of us) stayed here in mid-February for several nights. It was by far the most cost effective decent hotel available in Kigali (we had been looking at the Discover Rwanda Youth Hostel, which is in fact a bit cheaper, but were warned off at the last minute).... More

We stayed one night on the way back from our gorilla trek and out of Rwanda. It has a nice view over Kigali and the restaurant has a decent range of food at ok prices. The room was reasonable considering the price. The free wifi in the room is handy for checking mail etc.

I found Step Town Motel to be conveniently located, with nice views over Kigali, but was somewhat disappointed with the standard of the rooms, given the glowing reviews this place has received on Trip Advisor. They are quite small, and could do with a coat or two of paint, as they've seen better days. The hotel is also quite noisy,... More

We recently stayed here for several nights during a trip to Kigali. It has beautiful views over the Kigali hills and the food is good. John the manager is incredible. He couldn't have been more welcoming or done more to help us during our stay. He was incredibly obliging and helpful and didn't expect anything in return. The rooms were... More

We only spent one night in Step Town because we had a late flight the next day. There was no problem leaving all our luggage in the hotel so we could visit the city. They even cleaned our bicycles very thouroughly. The service was excellent, the food was good, the views fantastic and it was fine to experience after travelling... More

John, the manager of this motel, is the best thing going for it. The widest smile in Rwanda and always ready to help you out. The motel itself is well positioned, you get great views over the hills. We got given a very big room. It was clean and had a very comfortable bed. I understand this place is superb... More

I had such a great and relaxing time at Step Town and thoroughly recommend it. One of the things I really appreciated about staying here was you felt a lot more immersed in the country/culture in comparison to when I visited one of the big chain hotels in the city centre. Step Town also has an amazing front patio area... More