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Stipp Hotel Kacyiru

Boulevard de l'Umuganda, Kigali, Rwanda
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1 room 1 adult
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35 Reviews from our TripAdvisor Community

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Kampala, Uganda
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I spent a weekend at this hotel. The hotel is situated in a quiet and beautiful location in the leafy suburb of Kiyovu. What makes this Hotel worth every penny is its excellent Manager, Aston. He is a hands-on Manager who will do everything possible to make you comfortable. I will obviously stay at this hotel again.

Helpful?
Thank 73mwebe
Vienna, Austria
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 26, 2015

Located a mere 5-minute taxi drive from the city center, Kigali's version of the Stipp Hotel chain offers a very nice, tropical-like setting in a quiet side street (KN 52) off the city's spacious KN 3 road, including a small swimming pool, a work-out room and massages. Unfortunately, the enticing envrions are not matched by the hotel's facilities; our somewhat... More 

Helpful?
2 Thank Leo K
Berkshire
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 16, 2014

Very expensive for what it is, but that's a description that works for many things in Kigali. Large room with a TV that doesn't work, and slow internet. Bedroom and bathroom fully equipped but in need of a refurb. The food is good from the restaurant and the staff are all very helpful and pleasant - including the manager, who... More 

Helpful?
Thank CJM2011
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 1, 2014

The rooms are neat and welcoming. The hotel is in a fearly tight environment in terms of space! I will say Stepp Hotel is good for sleep; and isn't that the most important reason we patronise hotels? So, it is not bad after all!

Helpful?
Thank Moses O
Rome, Italy
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 8, 2014

Arrived to hotel late evening after long tiring trip from Burundi. The manager at the front desk informed me immediately that there are no rooms available. I mentioned that I have reservation and written confirmation but he did not even want to check if there is my name in the system. The same refers to my 3 colleagues that arrived... More 

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5 Thank IwonaV

Travelers are raving about these Kigali hotels

Madurai, India
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed July 2, 2014

I had been to this hotel to visit their poolside restaurant. They took time to serve Pizza but it was delicious. The place is very quiet and manned by good staff. I am sure you will be served with some excellent pizzas.

Helpful?
Thank rduraikannan
Nottingham, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed March 26, 2014

I have stayed in this place many times on business trips (that was not my choosing), and I would not recomend it. Starting with shuttle, which is very often late, or simply not arriving, later through mess in the reception, pretty worn rooms and finally the food. The food is gradually geting worse over last couple of years. I tried... More 

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1 Thank Swanthorn
Gaborone, Botswana
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed November 19, 2013

Ordinarily i'd have given this place 3 stars... reasonable rooms, pretty setting, friendly and facilitative staff... though I would also note more attention to detail is required and some signs of uncleanliness in the rooms and public places need to be looked at.. However, I found the attitude of management to be completely inappropriate and unacceptable, and thus even this... More 

Helpful?
1 Thank Adam_in_Africa
Nairobi, Kenya
Level Contributor
4 reviews
4 of 5 stars Reviewed June 20, 2013

Definitely a good experience in terms of staff, customer service, food quality and the room which was spacious and well looked after. Overall, the manager was also helpful and engaging. Overall, a good experience.

Helpful?
Thank AfricanGenesis
Muhanga
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 18, 2013

Due to a flight cancelling we were given this hotel by the airline. There we came at 4 a.m. as a family with two children (2 and 10 years old). - rather old Hotel - our room was far away (even we had to cross a street) from reception, dining room, pool and other facilities - smelly rooms with no... More 

Helpful?
3 Thank Franz G
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