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All 38 Abuja hotels

Sheraton Abuja Hotel

4.0 of 5 Hotel   |   Ladi Kwali Way, Maitama, Abuja PMB143, Nigeria
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Sheraton Abuja Hotel
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Ranked #13 of 38 hotels in Abuja
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253 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Riyadh, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a solid hotel with good services, typical of what you'd expect any international Sheraton. I stay here any tome I come to Abuja as it is safe and less expensive than other hotels such as the Hilton. However one advice watch everything you spend your money on, foods and services though good in variety are expensive and... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for the kind comments, you made our day. Hope to see you soon, returning to Sheraton Abuja. More

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is in desperate need of TLC... The beds & linen are AWESOME! It felt rather safe and had a lot of international guests which helped calm my nerves for travelling in Nigeria. Breakfast was wonderful and even though they warn you not to eat fruit, the pineapple was amazing! Please try it when you are there, its really... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for you objective review. Must try the Pineapple Juice with ginger next time. More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 23, 2014 via mobile

Ick! The rooms are dank and all of the doors to the rooms look as if they have been attacked in a robbery or something sinister. Although there are people with guns at the entrance giving a sense of security, the floors that the rooms are on do not feel safe. The "spa" area is disgusting. On the positive side... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your candid review, we are in the process of renovating the property, which will address the majority of the concerns mentioned. WIll relay your postive comments on the food and service to the best staff in Africa. Please do let me know when you are in Abuja next. More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 of 5 stars Reviewed July 20, 2014 via mobile

Iftar @ sheraton hotel and towers Abuja was fun especially being attended to by nice and friendly staffs.I want to say a big THANK YOU to the two female staffs that made sure I was OK whenever I come to break my fast FATIMA & OLUCHI I really appreciate their efforts,I was particularly shocked when I found out that the... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your kind review - much appreciated. Will share your comments with my staff, they will be so happy. Hope to welcome you back soon. More

Bristol
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 6, 2014

Stayed on business for 5 days Able to check into my room after an overnight flight which was helpful Staff were generally friendly and keen to obtain customer feedback on their iPads. Took 3 days to get hot water. Eventually got some by turning on all the taps fully and running them for over 5 minutes Free wi-fi and reasonable... More

Was this review helpful? Yes 1
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your candid feedback, much appreciated. Hope to welcome you back in Abuja soon. More

London, United Kingdom
Top Contributor
80 reviews 80 reviews
52 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 24, 2014

Took a kong time checking in as the reception claimed that the computer system was down, and everything had to be done manually. Staff very inflexible, as only one male porter available to accompany guests to their rooms, to open for manually for them with master key, as not able to create electronic key as system down. I felt one... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your review and candid comments. I can assure you nobody contacted you to check your room for the reasons you mentioned but to ensure you were well taken care off. We will continue to work on our service levels and do hope we have an opportunity to rectify your perceptions in the not too distant future. More

Abuja, Nigeria
1 review
5 of 5 stars Reviewed June 22, 2014

A lot has improved in Sheraton abuja,been quite long i came there bt on dis occasion i was there for a wedding on the 15th of June in the ladi quali hall,had a wonderful time and i enjoyed d food but i spilled soup on my cloth so i couldn't go out with d clothe wit the stains immediately one... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for taking the time to write this review and for you kind comments. It truly means a lot to all my staff and I. More

Sandton, South Africa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2014

There is an Italian restaurant at the Sheraton which does the best pizza at very affordable prices. other items on the menu such as the mushroom risotto are also delicious. The staff there are very helpful.

Was this review helpful? Yes 1
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for the review, much appreciated - you are right we do make a great Pizza :) Please do let me know when you are in Abuja next. More

Telford,Shropshire, UK
Contributor
18 reviews 18 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2014

I have just arrived but I must point out that I am an SPG Platinum member and have stayed here on several occasions, this may have some bearing. I was greeted with a warm welcome even at 6am and was checked in quickly which is very good especially having come off a long haul flight. The room was one of... More

Was this review helpful? Yes 1
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for the great review, we are honored to have you as our guest. Do let me know if I may be of service. Boris Bornman General Manager More

1 review
1 of 5 stars Reviewed May 28, 2014

I have now been entrenched for nearly a month with this hotel to show any kind of recognition of the phrase "customer service." They have not taken any of my complaints seriously and in most cases try and find a way to blame things on me instead of accepting the fact that they are being paid to deliver a service... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

My apologies for our failure. As you are still in the hotel, kindly contact me at your convenience. Rest assure I am always at your service and will do everything in my power to ensure you have a memorable stay with us. More

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Additional Information about Sheraton Abuja Hotel

Address: Ladi Kwali Way, Maitama, Abuja PMB143, Nigeria
Location: Nigeria > Abuja State > Abuja
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Abuja Hotel 4*
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Also Known As:
Sheraton Abuja
Abuja Sheraton
Sheraton Hotel Abuja

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style
#7 Luxury Hotel in Abuja
Hotel Class
Official Description (provided by the hotel)
Sheraton Abuja is one of the hospitality pioneers in Abuja. It is a social and vibrant landmark in Nigeria's capital, located just 40 kilometers away from the Nnamdi Azikiwe International Airport and in proximity to the International Conference Center and the Federal secretariat. Sheraton Abuja Hotel is the focal point for events and networking opportunities. Discover one of the best foods in the city at any of our restaurants and bars or enjoy having your successful business meetings here. ... more   less 
Number of rooms
575

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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