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Sheraton Abuja Hotel

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Sheraton Abuja Hotel

4.0 of 5
Ladi Kwali Way, Maitama, Abuja PMB143, Nigeria
Hotel amenities
Sheraton Abuja Hotel
51 traveler photos
Ranked #11 of 31 hotels in Abuja
2.5 of 5 stars 166 Reviews
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166 reviews from our community

    Trip type
Traveler rating
    6
    28
    47
    51
    34
Date Rating
Amman, Jordan
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
“0/5 Stars”
1 of 5 stars Reviewed May 12, 2013 NEW

This hotel is a disgrace to the hospitality industry. I have no idea how the Sheraton brand accepts that this facility exists with the Sheraton name. I don't want to sound so harsh, but I ask god that I don't go again to Abuja so that I don't stay at this hotel. So what makes this hotel a very bad... More

Was this review helpful? Yes 1
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 14, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which start later this year. It will address all the issues mentioned. Please be assured that where possible we immediately addressed... More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Not to Sheraton standards, really bad”
1 of 5 stars Reviewed May 11, 2013

I just returned from staying in this hotel and am writing my first ever review because I want to warn people about this hotel. It is terrible. I paid more than I would have for a very nice room in New York City, which really added insult to injury. Sadly, I was on the Club floor, which did not seem... More

Was this review helpful? Yes 1
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 13, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Worst "business" hotel I have ever stayed in”
1 of 5 stars Reviewed May 10, 2013

In case you don't read any further: do not stay here if you can avoid it. If you choose to read on, and you think this is the right place to stay when on business, you need medical attention. And if you are on holiday, don't even think about it. So far, day four: the room is a dump. Broken... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 13, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. I assure we are working very hard and resolving the issues mentioned and over... More

Kent
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Even Basil Fawlty would find this place disappointing!”
3 of 5 stars Reviewed May 8, 2013

My airport transfer, although booked and confirmed (twice) was a no-show but luckily a colleague on the same flight had booked a private car which did materialise so I just jumped in with her. Arrived at the hotel in the early hours and was given my room even though I wasn't booked in until that night which was a nice... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 10, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

Calabar
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Romance package”
3 of 5 stars Reviewed May 6, 2013

I had to go to Abuja again for 3 nights and contemplated a lot where to stay. I spare you the decision process; I booked the Sheraton again, despite having complains when I stayed there end of January. The best deal was a 'romance package' which includes Includes daily breakfast, Chocolates or fruit and sparkling wine at arrival. Both, the... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 8, 2013

Thank you for taking the time to share your observations. As before, it is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. With regards to the Elephant Bar, we will shortly re-open a stunning club, which I am sure will liven up things. My sincere apologies for our failure... More

STONEWALL
1 review
“Customer service”
3 of 5 stars Reviewed May 5, 2013

We checked into 2 rooms at the Sheraton Abuja knowing the hotel was in the process of getting a refurbishment. We were upgrade to rooms on the 7th floor that were refreshed with new flooring, TV and a very comfortable bed. Because we were staying 26 nights there were some minor issues we wanted fixed. Poor cable signal on some... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 6, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

Shimla, India
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Not quite the Sheraton experience, but still some positives.”
3 of 5 stars Reviewed May 5, 2013

The hotel is located very centrally in Abuja and is quite secure. The hotel has vast open spaces which is quite rare in such a central area in a capital city. The hotel building is quite old and the rooms though spacious are not yet renovated. I had a old boxy TV in my room (4th Floor), but I did... More

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Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
May 6, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

West Midlands
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“It's a mixed bag!!”
3 of 5 stars Reviewed April 24, 2013

Very dated rooms and really this hotel doesn't live up to Sheraton standards. It looks like there has been no investment since the hotel was built. However the rooms are large and there is free wifi. The food wasn't bad at all and the staff are very friendly. The pool was dated but the gym not bad. As I said... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
April 26, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

Lagos, Nigeria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Not quite Sheraton”
3 of 5 stars Reviewed April 21, 2013

Check in was horror. I had a confirmed booking and got to this hotel at about 8pm after a tough day at work. The first annoyance was being asked to hold on as there were no clean rooms. After about 30 minutes, the front desk lady called me over to say that I had no confirmed booking and directed me... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
April 26, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

mumbai
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Value for money”
3 of 5 stars Reviewed April 14, 2013

The hotel Sheraton in Abuja, Nigeria is centrally located with huge open area. Normally hotels do have so much open area,. Very impressive outside of the hotel. However the inside is not very well maintained. Its like a very old hotels with huge rooms and balcony. Services are very slow and you have to push the staff to get them... More

Was this review helpful? Yes
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review
April 15, 2013

Thank you for taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is scheduled for a full refurbishment, which will address all the issues mentioned. Please be assured that where possible we immediately addressed the concerns you have mentioned.... More

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Additional Information about Sheraton Abuja Hotel

Also Known As:
Sheraton Abuja
Abuja Sheraton
Sheraton Hotel Abuja
Address: Ladi Kwali Way, Maitama, Abuja PMB143, Nigeria
Region: Nigeria > Abuja State > Abuja
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #11 of 31 hotels in Abuja
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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Sheraton Abuja Hotel
Ladi Kwali Way, Maitama
Abuja PMB143
Nigeria
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