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Hawthorn Suites by Wyndham Abuja

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1 Uke Street | Garki II, Abuja, Nigeria
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Hawthorn Suites by Wyndham Abuja
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Hawthorn Suites by Wyndham Abuja
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52 reviews from our community

Traveler rating
    11
    23
    10
    4
    4
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5
2
7
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW

It is located in a nice part of town away from the central area. Good food. The facilities are ok. The gym is fairly well equipped so you get the basics, the pool is also ok. The staff are friendly. It is the only hotel I know that give a complimentary business newspaper daily

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Ibadan, Nigeria
Top Contributor
51 reviews 51 reviews
19 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location, good hotel. Very clean, good reception. Rooms are very good. The food too is good. Room service is not up to expectation. The poolside is very nice. The rooms are very small, most of the bathroom fittings are not working and the bathroom is too congested with many items.

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Aisha I, E-Marketing Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Vinpalee, Thank you very much for sharing your kind review on Trip Advisor about your recent experience at Hawthorn Suites. We are very pleased that you had an enjoyable stay with us and enjoyed our team members, the hotel and facilities. We would be very happy to welcome you back to the Hawthorn Suites soon. Yours sincerely, Aisha B. More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed January 30, 2015

I had a lovely stay and the staff and management are very pleasant and have a commitment to make this suite hotel stand out from other hotels in Abuja. The meals were superb, the pool was pleasant as well as the rooms.

Was this review helpful? Yes
Aisha I, E-Marketing Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Abdulrahman H, Thank you very much for sharing your kind review on Trip Advisor about your recent experience at Hawthorn Suites. We are very pleased that you had an enjoyable stay with us and enjoyed our team members, the hotel and facilities. We would be very happy to welcome you back to the Hawthorn Suites very soon. Yours sincerely,... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 9, 2014

The standards are definitely slipping, this is quite unfortunate especially because new hotels are springing up thus posing competition. The front desk staff are in dire need of training on professionalism. Dont even bother trying to connect to the reception through the intercom in the rooms. I have stayed in 3 different rooms so this is a well informed statement.... More 

Was this review helpful? Yes 3
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Imani A, We thank you for taking the time to leave us a constructive review, we appreciate it. On behalf of the entire management team, please accept our sincere apologies for our shortcomings and the bad service you experienced. We are diligently working towards improving the professionalism of our entire staff to an excellent standard of service. We thank... More 

Washington DC, District of Columbia
Top Contributor
50 reviews 50 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 30, 2014

Don't expect a five-star hotel from Hawthorn. The rooms are a bit shoddily built, the restaurant is just OK, and the facilities are just sufficient. (Try the Hilton Abuja if you're going for more upscale.) I've stayed at the Hawthorn on business several times, however, and I've come to expect friendly and helpful staff who recognize me (a novelty in... More 

Was this review helpful? Yes 2
Aisha I, Public Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Tara G, Thank you very much for sharing your kind review on Trip Advisor about your recent experience at Hawthorn Suites. We are very pleased that you had an enjoyable stay with us and enjoyed our team members, the hotel and facilities. Please let us know when you plan to stay with us again and we would be very... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 22, 2014

This is one of the most horrible and dangerous hotel i have ever stayed in . Nothing works . we booked a suite as a couple and included in the package was free breakfast. the morning we went to have breakfast we were told the free breakfast is just for one person and that the second occupant should pay. we... More 

Was this review helpful? Yes 4
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Janeth O, On behalf of the Hawthorn Abuja Management team, I sincerely apologize for the mishap encountered during your stay with us. Unfortunately the letter you received did not express our remorse, but we deeply regret the incident and apologise for any inconvenience caused during your stay. As previously mentioned, we are working towards upgrading our lifts, and sliding... More 

London
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2014

Stayed during the WEF because all the hotels in Abuja were booked and ended up being pleased. If you travel in Nigeria you know it's a matter of when, not if something will go wrong. So I was surprised when I walked into my room and everything worked (in Nigeria you sometimes need to move to a couple of rooms... More 

Was this review helpful? Yes 1
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Guest, On behalf of the entire Hawthorn team, thank you for staying with us. It was a pleasure to welcome you to our hotel and to provide the comfort and service that you required. We are glad to hear you enjoyed your stay with us. Please can you clarify on your last sentence? "Improving our listing" please email admin@hawthorn.com.ng... More 

Lagos, Nigeria
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 27, 2014

Honestly, I chose this hotel because it's being operated by Wyndham and I expected a certain level of standard (even in Nigeria) which I did not get and i'm really dissapointed with Wyndham for this. I was meant to stay 2 nights but left after just the first!! The good - location is okay, beds are comfy, the site is... More 

Was this review helpful? Yes 2
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

Dear Guest, We sincerely apologise for our shortcomings, we appreciate you bringing these concerns to our attention. Our inspection team has fallen short of desire expectations. We will address all issues raised with departments concerned and assure that improvements are made to exceptional standards. Thank you. More 

Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2014

Staff and management are very pleasant and have a commitment to make this suite hotel stand out from the average Abuja business hotel. Facilities are a bit variable. Some things are hopelessly over-specified (non-functioning jacuzzis in all the rooms), and more lighting would be useful. There's a pleasant pool and a moderately working gym. "Spices" and other restos nearby are... More 

Was this review helpful? Yes 1
darkpebbles, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this review

We are working on the light, the hotel is undergoing general refurbishing and improvements. Thank you for your imput. We hope to see you again soon. More 

Ra'anana, Israel
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 23, 2014

The hotel is run down. The rooms and hotel is poorly maintained. The rooms needs drastic renovation. Hotels in Africa must provide the feeling of home and it is not the feeling one gets when entering the hotel and room. The employees wish to help and they are very kind but the execution is not moving to anyplace.

Was this review helpful? Yes 1
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