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All 17 Windhoek hotels

Kalahari Sands Hotel & Casino

4.0 of 5
129 Independent Ave, Windhoek 9000, Namibia
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Kalahari Sands Hotel & Casino
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63%
Ranked #10 of 17 hotels in Windhoek
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115 reviews from our community

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Traveler rating
    14
    46
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Date Rating
Gaborone, Botswana
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2013 NEW

This hotel has world quality facilities, but their service and ability to respond to guest needs leaves much to be desired. At breakfast for instance, when one asks for coffee the waiter/ress proceeds to clear tables, consult other customers etc before eventually going to get the coffee about 5 - 10 minutes later. Surprisingly, room service is friendly and very... More

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See 2 more reviews by Scholastica W for Windhoek
Windhoek, Namibia
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 22, 2013

Right in the heart of Windhoek, walking distance from main shops, restaurants, tourist attractions. Lovely cuisine! I remember experiencing Christmas there, while staying at the hotel during some of wintry months. It was their special promotion. Just imagine, how surprised i was walking through the lobby and there was beautifully decorated Christmas tree! For breakfast I could choose from variety... More

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See 16 more reviews by MaSmaNa for Windhoek
Patricia P, Manager at Kalahari Sands Hotel & Casino, responded to this review
May 27, 2013

Dear MaSmaNa, Thank you for the review. The manamgent and staff of the hotel continuously strive to ensure that we give our customers a memorable experince whilst they are with us. We hope that you make use of our facilities again. Kind regards More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 26, 2013

I stayed at this hotel in April 2013. I was travelling on business. The room was comfortable and spacious with two double beds. , the quality of deco was good, food at restaurant was average and the service was average. For a four star it was not too bad. However friends of mine who were travelling with me complained about... More

Was this review helpful? Yes 1
See 6 more reviews by Lagos I for Windhoek
Patricia P, Manager at Kalahari Sands Hotel & Casino, responded to this review
April 29, 2013

Dear Valued Customer, Thank you for your feedback. We continusouly strive to exceed all our guests expectations in every service that we offer. I am not sure when your friends stayed in the hotel, but all the rooms were fully renovated almost over 2 years ago. Your valuable feedback enables us to constantly improve our products, facilities and services. We... More

Palapye, Botswana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed April 5, 2013

The site itself is lovely, and being in the heart of Windhoek, amenities are close by. However, I just cannot tolerate that this hotel is sharing its space with a mall - I felt a bit clumsy and insecure walking through the mall to the reception with my luggage with onlookers everywhere. check-in took an age and a half, check-out... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed February 21, 2013 via mobile

Great rooms, mediocre food, check in took 40 minutes even though I am a regular stay member. Really dirty under beds, however rooms are great and hotel in general is ok, however some of the upperclass boutique hotels and guesthouses in Windhoek are probably much better value for money

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Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 19, 2013

I loved my room which was spacious, clean and comfortable. I was on the 14th floor and had a wonderful view of windhoek! The breakfast buffet had really good variety all throughout my stay and i found the staff friendly. The location is superb, right in the heart of windhoek. Here's the problem: smoking is permitted in the lobby. I... More

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Patricia P, Manager at Kalahari Sands Hotel & Casino, responded to this review
January 30, 2013

Dear AudstheGreat, Thank you for your positive review of the hotel. The main focus of the mangement and staff of the hotel is to ensure that our guests have a memorable stay with us. We are currently addressing smoking in the public areas, as Namibia has not yet fully implemented the law prohibing smoking in public areas. We however are... More

Lagos, Nigeria
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 1, 2013

... I just know from my friends the rooms are now renovated and look much better (Hilton is now on the other side of the street), but today I had dinner in their restaurant (buffet) which was between ok to bad (fish totally salty, most of the meat tasteless and poor quality). But the cream on the top was the... More

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See 4 more reviews by opack for Windhoek

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4 of 5 stars Reviewed December 9, 2012

Rooms are large, very comfortable, all amenities. Hotel has restaurant, spa and bars. Shops around the corner, excellent location. I had to stay there because airline canceled my flight, I stayed there only for some hours but it did help to relax from that stressful situation. Didn't had time to check the casino.

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Johannesburg, South Africa
Top Contributor
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15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 9, 2012

This is a Sun International Hotel with a casino. The hotel is in a mall complex which has a great selection of stores on the ground level.The room was luxurious and the beds and pillows were very comfortable. my only complaint would be that the noise levels when there is a party on the roof terrace filters down to the... More

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See 3 more reviews by SZavahir for Windhoek
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 5, 2012

My girlfriend and I have just returned from a holiday in Namibia. We stayed in 3 hotels throughout the country, 2 were exceptional, 1 was terrible. Sadly this was the Kalahari Sands. Despite the location & housekeeping cleanliness being excellent this was a truly awful experience for 2 reasons: - Bad bad bad staff attitudes. This ruined the overall stay... More

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Additional Information about Kalahari Sands Hotel & Casino

Also Known As:
Kalahari Sands Hotel And Casino
Kalahari Sands Hotel Windhoek
Address: 129 Independent Ave, Windhoek 9000, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Bar/Lounge Business Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotels in Windhoek
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Ai-gams, a Nama word meaning 'firewater', 'steam' or 'smoke' because of the area's plentiful hot springs. All rooms are decorated to blend into their earthy surroundings and there's only one aspiration: to give you an unparalleled hospitality experience. So wherever you're coming from and wherever you're going, let the Kalahari Sands Hotel in Windhoek be your first port of call. ... more   less 
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