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Hilton Windhoek

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Rev. Michael Scott St, Windhoek, Namibia
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Hilton Windhoek
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Hilton Windhoek
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652 reviews from our community

Traveler rating
    205
    283
    97
    46
    21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Windhoek
See the most recent reviews
Windhoek, Namibia
1 review
5 of 5 stars Reviewed August 7, 2013

Hilton Windhoek is.....(one word)....AMAZING!!!!! I have been to Hilton Sandton, Hilton Cape Town, Hilton Double Tree in Cape Town, but I am sure amazed by our own Hilton here in Namibia. The staff seem very well trained, they have customer care service and guest relations etiquette. But most of all, the comfort and ambiance surrounding the hotel is refreshing.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Febby N Thank you so much for your feedback, we are indeed pleased to note that your stay was wonderful and look forward to welcome you back very soon again. Kindest regards, Teun Engbers - Director of Operations More 

1 review
2 of 5 stars Reviewed August 7, 2013 via mobile

I enjoyed the Kalabar, the staff behind the bar was very helpful, and made great drinks, my only issue was the manager, I think his name was Joshua if I read his tag correct, colored fella with curly hair. His staff was wonderful, and I really enjoyed myself until he came around scolding them and barking off questions and request... More 

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Quan1 Thank you very much for your feedback, we are indeed very pleased to note that you had a wonderful stay with us during your recent visit to our hotel and that we met your expectations. Pleased to hear that our Bar team gave you a memorable experience, my sincere apologies for the manner in which our Bars Manager... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 6, 2013

Loved the Hotel in the center of Windhoek, and the pool was very much appreciated by the family after 10 days driving in the South. Nevertheless got riped-off at the restaurant and it left us a bitter taste after a Fantastic break in Namibia.

Review collected in partnership with Hilton Hotels & Resorts

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Teun79, Manager at Hilton Windhoek, responded to this review

Dear Guest Thank you for your feedback, we are indeed very pleased to note that you enjoyed our swimming pool most especially after a longdrive in the south of Namibia. It is with great concern to read that you did not have a great experience in the restaurant, kindly forward me more details as to what you experienced in the... More 

Luanda, Angola
2 reviews
4 of 5 stars Reviewed August 6, 2013

Spent night in Hilton prior to take my flight the following day. It was just for one night and we couldn't see much.Room was comfortable, clean and we managed to rest well. Breakfast at Okipa restaurant met expectations. For sure we will be back and stay longer in order to use other hotel facilities.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Helder S Trust that all is well with you. Thank you for taking time to complete the online tripadvisor survey and for sharing your experience with us. It was indeed our pleasure to be at your service during your recent visit to Namibia and in particluar to Hilton Windhoek. Great to note that you enjoyed your room and our... More 

Philadelphia
Top Contributor
233 reviews 233 reviews
39 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed August 5, 2013

We bookended our travels in Namibia with stays at the Windhoek Hilton - centrally located in the city. Both times, we really enjoyed the comfortable, generous rooms (great beds and amenities) and were well taken care of by the solicitous and friendly staff. A visit to the Sky Bar, overlooking the lights of the city, is a fine way to... More 

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Epices6 Thank you for choosing Hilton Windhoek as your home away from away on your recent visit to Namibia. We are indeed very pleased to note that you had one of the most memorable stays at our hotel and trust that we will Welcome you back very soon to our property or to any of our other sister hotels... More 

WINDHOEK, Namibia
1 review
4 of 5 stars Reviewed August 5, 2013

The country of Namibia has a population of only 2 million and this must be borne in mind. Was on a business trip with an overnight stay.Best hotel in town, excellent food, clean, very good service. Bathroom slippers required for the wet area tiles.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Stephen W Thank you very much for sharing your experience with us, we are indeed very pleased to note that you had a wonderful stay with us and that you enjoyed our facilities and services offered. Looking forward to Welcome you back soon to our property. Kindest regards, Teun Engbers - Director of Operations More 

Maputo
Top Contributor
105 reviews 105 reviews
42 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 5, 2013

Stayed on business, excellent room, clean, modern and great bathroom. Decor great. Check in had my laughing as they gave me the keys to a room someone was staying in, a lady, and I walked into the room to both our surprise, went down stairs and there was some embarrassed and confused faces, all got sorted out and I was... More 

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Mwant999 Thank you very much for sharing your experience with us. My apologies for the inconvenience experienced with the Bar team. We value your feedback as it helps us to improve on areas that we do not deliver the service expected from our Hotel, will most certainly make use of it to ensure that this is rectified and we... More 

Edmonton, Canada
2 reviews
5 of 5 stars Reviewed August 5, 2013

We really enjoyed the elegant and modern conveniences of the hotel, such as the rooftop patio and pool. Our suite was amazing with a deep tub and rainshower head. The staff were exceptionally helpful and went above and beyond. The local dishes night was a little too exotic for me.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Guest Thank you so much for your feedback, we are indeed very pleased to note that you had a great stay with us and looking forward to Welcome you back very soon to the Hilton Windhoek, Namibia. Kindest regards, Teun Engbers - Director of Operations More 

Windhoek, Namibia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2013

Nice rooms,very spacious and good. The room service is slow and not up to standard. The rooftop bar is good for town view too. Avoid been mislead at the club. Advised to improve on service if they want clients to call again.

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear tsk1957, I have recently reviewed your feedback on our online tripadvisor page and noted that your expectations were not met on grounds of the service from Room Service and the Executive lounge, my apologies on behalf of the Hilton Windhoek Team for all inconveniences you may have experienced due to this. Thank you for your feedback and we will... More 

Gothenburg, Sweden
Top Contributor
67 reviews 67 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 31, 2013

Hilton Windhoek Hilton Windhoek is a relative new 9-floor building. It stucks out in Windhoek and is easy to find. The building and the rooms are modern and very good. The rooftop bar has a good view over Windhoek and a nice pool area too. The service is slow. We had dinner and breakfast in the main restaurant and it... More 

Was this review helpful? Yes 1
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Ingvar 20 Thank you very much for the great comments about our hotel, our sincere apologies for not meeting your expectations in the Executive lounge and restaurant on service level. I have shared your feedback with Management and their respective teams to follow up and rectify on, please feel free to contact me should you have any queries upon... More 

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