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Hilton Windhoek

5.0 of 5 Rev. Michael Scott St, Windhoek, Namibia
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Hilton Windhoek
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Hilton Windhoek
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563 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Potsdam, Germany
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Centrally located in downtown Windhoek. In walking distance to some very nice restaurants. The executive rooms are stylish and spacious and the beds are very comfortable. Very attentive and friendly staff. The pool bar is a phantastic hang out for a sundowner. Just one thing on the lows: the executive lounge is tiny and the breakfast there is very poor.... More 

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Angela B, Thank you very much for your review. We are pleased to see the positive comments about our staff and facilities. We have noted your comments about the Executive Lounge and we will improve on the offering here. Wish you a merry Christmas and hope to welcome you back in the near future. With kind regards Teun Engbers... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel itself is nice enough, standard Hilton property. Ordered some food at the pool bar that took an hour to arrive and then was cold. The cocktails are decent, but again incredibly slow service. Nice views across Windhoek from the bar/pool.

Was this review helpful? Yes 1
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you for your review of your recent stay with us. My apologies for the issues you have experienced during your stay at the Sky Bar. I have addressed this with the team and we will retrain and make the necessary corrective actions. We do hope we can welcome you back in the near future. With kind regards... More 

dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 1 week ago

Staff is very polite, and will assist you , but a lot of things are not ok , lamps in the bathroom not working, refill of bathroom amenities very poor, used minibar ... room service poor, you order something and u will receive something else!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Angelo D, Thank you for your review of your recent stay with us. My apologies for the issues you have experienced during your stay. I have addressed this with the team and we will retrain and make the necessary corrective actions. We do hope we can welcome you back in the near future. With kind regards Teun Engbers Director... More 

Järvenpää, Finland
1 review
4 of 5 stars Reviewed 1 week ago

It's always good to be back at Hilton WDHK. Some small issues was bothering us. There was no mentioned wines in cellar of five star hotel??? But any way it's very good hotel. Rooms are comfortable and personal helpfull.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Mika Petri P, Thank you kindly for your review of your recent stay with us. We are pleased to see you overall had a pleasant stay. My apologies for not having the wines requested in stock, I have discussed this with the restaurant manager to ensure we improve on this. We hope to welcome you back in the near... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This is everything you expect from a Hilton and it delivers. Great location and facilities - the roof top pool and terrace was great. Very nice luxurious quiet rooms. However the staff at the Skybar restaurant were extremely rude. The service on check in was fantastic as were all other staff members - and therefore quite different to the service... More 

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear RichieSt, Thank you very much for your review. We are pleased to see you have enjoyed your stay with us. I have shared your feedback regarding your experience at the Sky bar with our F&B team and we will follow up on this issue. My apologies on behalf of the hotel. We do hope to welcome you back to... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

apparently the best five star place in town. Very friendly service and the views from the roof top terrace are really spectacular. We stayed in an executive room and therefore had lounge access, where the staff had been very helpful to solve a problem and book us into a restaurant at the same night ( although it was a public... More 

Was this review helpful? Yes 1
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Angela B, Thank you very much for your review of your recent stay with us. We are pleased you had overall a good experience and were impressed by our team members. I have forwarded your feedback regarding the lounge breakfast to our Executive Chef and we shall review our offering. With kind regards Teun Engbers Director of Operations More 

Auckland Region, New Zealand
Top Contributor
125 reviews 125 reviews
63 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a first stay at this hotel. The rooms were lovely and the staff were friendly, helpful and pleasant. Breakfast was adequate but nothing extra special. The 'big downer' was their elevators. We were about to leave and I was stuck in the elevator for 20 minutes. They had to call out the servicemen from the elevator installer and... More 

Was this review helpful? Yes 1
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Francois R, Thank you very much for your review of your recent stay with us. We are pleased you had overall a good experience and were impressed by our team members. My sincere apologies regarding the incident with our lifts. We did have major issues in the first 6 months but this has been resolved since. We look forward... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The only concern was that the organising of transport was poor. On two occasions we arranged transport from the Hotel and they confirmed, however on the day transport was needed - no one knew anything about it.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you very much for your review. My sincere apologies for transport issue you experienced. Could you possible email me more details so I can follow this up with our provider and team members? My email is teun.engbers@hilton.com With kind regards Teun Engbers Director of Operations More 

Cape Town, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

Arrival experience is very good and so was the departure process, treated as a valued guest. There are a couple of service issues and the service staff can learn from the reception experience. engage with guests in the breakfast room, two days of my stay i stayed in the breakfast room for an hour awaiting my meeting and not once... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you very much for your review. We are pleased to see in overall you had a pleasant stay in our hotel. I have discussed your feedback regarding the breakfast service with our restaurant team and we will take corrective action to improve our service delivery. We do hope we can welcome you back in the near future.... More 

Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for ten days while on a business trip and would absolutely return to this great Hilton property. Great rooms - comfortable and clean with nice decor. Loved they layout of the hotel from the open spaces/lobby to the rooftop pool/bar area with beautiful views of Windhoek. The breakfast buffet is fantastic and the standout of all the evening buffets... More 

Was this review helpful? Yes
Teun79, Manager at Hilton Windhoek, responded to this review

Dear Guest Thank you very much for your review. We are pleased you have enjoyed your stay with us. We have noted your comments regarding the housekeeping inconsistencies and glasses. I shared this with our Executive Housekeeper and we will address this to ensure we provide consistency to all our guests. Thank you kindly and we hope we can welcome... More 

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Additional Information about Hilton Windhoek

Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Location: Namibia > Khomas Region > Windhoek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
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Also Known As:
Hilton Windhoek Hotel Windhoek
Hotel Style:
#1 Spa Hotel in Windhoek
#2 Business Hotel in Windhoek
#3 Luxury Hotel in Windhoek

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