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Hilton Windhoek

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Rev. Michael Scott St, Windhoek, Namibia
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Hilton Windhoek
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692 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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washington dc
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I spent four nights here and the service was excellent. The location downtown is great for business travellers. Staff went out of their way to help me get transport and find places I needed to visit. Room very comfortable

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Wilfred, Thank you for taking a moment to share your experience with us. I am overwhelmed by your positive comments and happy to hear that you have enjoyed your stay with us. I will most definitely share your comments with our management team and team members. we look forward to welcoming you back to our hotel in the near... More 

Johannesburg, South Africa
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I havent stayed here for a while for all sorts of reasons and as usual the hotel came up trumps! Great rooms, good service and a wonderful breakfast made for a pleasant stay. The roof top bar is a great place to watch the sun set and have a quick dip in their heated pool

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Alan, Thank you for taking the time to respond. Your positive comments about our hotel and service are much appreciated. I will surely share your review with our management team. we look forward to welcoming you back to our hotel in the near future with kind regards, Megan De Jongh PA to the General Manager More 

Fairfax County, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this Hilton for a couple of weeks on business. It is conveniently located downtown and has a good restaurant, two bars, exercise room, spa, and an odd rooftop, one lane lap pool. The staff are attentive and friendly. The internet is not fast, but that may be the same in all Namibian hotels. I heard from friends... More 

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Roger C Thank you for taking the time to respond. I am pleased to hear that you have enjoyed your stay with us. Your positive comments about our hotel and staff have been shared with our management team. However, I have noted your comments about the Internet speed and quality. Our sincere apologies for any inconvenience that you experienced... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

I think some needs to remind this hotel that they are in Hospitality. check in : slow....waited 20 minutes to be spoken to and checked in -there was only 1 other guest checking in at the time...i had to wave my arms so they could acknowledge and call someone from the back to assist.(the back office door opened and there... More 

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you for taking the time to respond. On behalf of Hilton Windhoek Team, I would like to sincerely apologize for the inconvenience that you experienced while staying with us. We are concerned to hear of your dissatisfaction, and everything possible has been done to prevent a reoccurrence of this. In addition to this all the necessary corrective... More 

Durban, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

The Hilton was an overall very positive experience. Can't complain about too much. Very clean, very comfortable rooms and great bar and lounge facilities. It is central and service is good. Have to pay for wifi and parking.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Megan d, PA to General Manger at Hilton Windhoek, responded to this review

Dear Lindsay K, Thank you for taking the time to respond. I am pleased to hear that you enjoyed your stay. Your positive comments will be shared with our executive team Thank you again for your feedback as we continually work hard to improve our guest experience. we look forward to welcoming you back to our hotel. with kind regards,... More 

Arlington, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice hotel and perfect location. Was a bit disturbed by a construction next to the building, but other than that everything was excellent. The pool was very nice to relax after a hard working day. the staff is very friendly. For some reason, Hilton did not give me points for this stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Iryna65 Thank you for taking the time to respond I am happy to hear that you enjoyed your stay with us. However, I have noted your comment regarding the construction that is currently underway and our sincere apologies if this has caused you any inconvenience during yours stay. Please forward me your HHonor member number as well as your... More 

Pretoria, South Africa
Level Contributor
146 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed 1 week ago

I am regularly staying at this hotel, but it is really going backwards and it needs maintenance. For about a year now the boom at the parking does not work. Every time you want to exit, it does not work and then you need to wait for someone to open it for you. The one escalator is also not working.... More 

Was this review helpful? Yes 2
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Christo B, Thank you for taking the time to respond. I have noted your comments and points of improvement and shared it with our management team to ensure the needed changes and maintenance are coordinated. We do apologize for any inconvenience that you experienced while staying with us. Your feedback is greatly appreciated as we continually work hard to... More 

Montreal
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We started and ended our Namibia self drive tour at the Hilton. I have never been a fan of the large corporate hotels, but the management of this hotel has changed my mind. From the warm welcome to the outstanding breakfast, this hotel tries to make you feel comfortable. We cannot say enough about Vivian Tjombonde in the executive lounge.... More 

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you for taking the time to respond. I am overwhelmed by your feedback. I shall certainly share your comments with our management team and command Vivian for his excellent service. we look forward to welcoming you back in the near future with kind regards, Megan De Jongh PA to the General Manager More 

Windhoek, Namibia
1 review
5 of 5 stars Reviewed 2 weeks ago

Our 20th weeding anniversary was a memorable experince. The staff at the Hilton went the extra mile to ensure that our stay was pleasurable and so that we could enjoy a romantic evening alone.......it was great. Thank you Hilton

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Megan d, PA to The General Manager at Hilton Windhoek, responded to this review

Dear Gert C, Thank you for taking a moment to respond. I am overwhelmed my your review and happy to hear that you have had an enjoyable stay with us. I will most definitely share your response with our management as well as team members. we look forward to welcoming you back to our hotel in the near future. with... More 

Perth, United Kingdom
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything as usual excellent. Room was as ever well furnished and kept in great order by the housekeeping staff. Food was well above average and service was to a high standard. Only two points keep me awarding 5*. The first is the excessive cost for the provision of internet in the room. As I was there on business I needed... More 

Was this review helpful? Yes
Megan d, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Ian S, Thank you for taking the time to respond. I am pleased to hear that you enjoyed your stay with us. However, I have noted your comments and brought it under the attention of our management team to ensure that the needed training will be coordinated as we continually work hard to provide our guests with the best... More 

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