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Azalai Hotel Salam

BP 104, Bamako 104, Mali
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Azalai Hotel Salam
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Azalai Hotel Salam
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62 reviews from our community

Traveler rating
    6
    26
    19
    7
    4
See reviews for
2
6
6
44
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2015

We constantly travel to all places in Africa and I believe this is the worst experience we have faced. The hotel staff were not friendly, rooms were okay but most of the times missing towels, shampoo or tissues. They were also not sprayed regularly. To end all this, there was yet another problem with our late checkout, and we were... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed December 14, 2014

I was guest in your Hotel in late September. The service received at the hotel was great. Upon check-in I met the Hotel Manager Jules who welcomed me in the lobby with kindness and professionalisme. He acquired about my trip and wish me a great stay and handed me his business card asking me to contact him if i need... More 

Was this review helpful? Yes
julinas, Manager at Azalai Hotel Salam, responded to this review

Dearest Sir Greetings from Bamako I would like to thank you for your kind words and I am very delighted to find out that your overall stay is satisfactory. Please rest assured that all Staff will be retrained in exceeding guests expectations. Our hotel will get renovated very soon and I would like to invite you to enjoy the new... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 2, 2014 via mobile

I came to stay in this "Hotel" for 2 nights. I found it via Trip Advisor, as usual. Because I did not have credits on my phone, I just went there with Google Maps. The Address was correct, the name was on top of the building, but I was not allowed to enter the parking area. I maybe have to... More 

Was this review helpful? Yes 1
julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Mr. Kocik Greetings from Salam Hotel First I would like to thank you for conveying your feedback regarding your booking in Salam Second please accept my deepest apology for the conduct of our Security guards. I am very embarrased by their behaviour and please rest assured that I will investigate this matter and take a serious corrective actions to... More 

Pretoria, South Africa
Top Contributor
61 reviews 61 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 8, 2014

Held functions at this hotel, visited many times, spent many Sunday afternoons. Rooms musty and full of mosquitoes although charming with very artistic finishings. Quite dark with water supplies being erratic. However, it is close to the very few amenties in Bamako

Was this review helpful? Yes
julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Sir or Mrs. Kindest Greetings from the Salam Hotel First I would like to thank you for conveying your feedback regarding your recent stay with us. Second I would like to extend my sincere apology for the discomfort you experienced with the mosquitoes and the water condition during your stay with us. Please rest assured that we are spraying... More 

Washington
Top Contributor
74 reviews 74 reviews
55 hotel reviews
252 helpful votes 252 helpful votes
3 of 5 stars Reviewed July 28, 2014

There were a lot (more than normal amount) of mosquitoes, and the water wasn't working quite right. It took them an unreasonably long time for my credit card charge to go through, and they played around with the exchange rate.

Was this review helpful? Yes 3
julinas, Hotel Manager at Azalai Hotel Salam, responded to this review

Dear Sir or Mrs. Kindest Greetings from the Salam Hotel First I would like to thank you for conveying your feedback regarding your recent stay with us. Second I would like to extend my sincere apology for the discomfort you experienced with the mosquitoes and the water condition during your stay with us. In reference of the credit card processing,... More 

Senior Contributor
31 reviews 31 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed December 16, 2013 via mobile

Where to start ? Full of mosquitoes : in other hotels I have been, rooms are sprayed on a regular basis, here it was a mosquitoes fiesta. Smelly room, worn walls, old and worn furniture, tainted carpeting, uncomfortable bed. Truly Un-inviting bathroom. The only positive is the nice staff. Just terrible, especially if you think you are being booked in... More 

Was this review helpful? Yes
julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Sir or Mrs. Kindest Greetings from the Salam Hotel First I would like to thank you for conveying your feedback regarding your recent stay with us. Second I would like to extend my sincere apology for the discomfort you experienced with the mosquitoes and the conditions of the bed, the room and the bathroom. Please rest assured that our... More 

San Francisco Peninsula
Top Contributor
128 reviews 128 reviews
76 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed December 8, 2013

Bright and clean room, comfortable bathroom w/tub...hotel felt cleaner and brighter than during our last visit, 2 years ago. Breakfast buffet was generous, well run, although in a dark room, without windows. Lobby was large and bright with attractive decor throughout.

Was this review helpful? Yes 1
julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Mrs. Kindest Greetings from the Salam Hotel I would like to thank you for conveying your feedback regarding your stay with us and thank you for your kind words and your great comments. I will share this comment with the team and please rest assured that we will continue seeking excellence in order to deliver our promises to all... More 

Senior Contributor
38 reviews 38 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 27, 2013

So, you can't get a room at the Radisson Blu or the Laico? Then this well situated property isn't a bad fallback (trust me, it can get MUCH worse in the Malian capital). Friendly and helpful staff throughout, the hotel is in dire need of a refurb - especially the dark, old fashioned wood panelled bedrooms and loos. In fact,... More 

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julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Sir or Mrs. Thank you for your kind note regarding your stay with us. Please rest assured that the rooms mattresses are Schedule to be replaced withing few weeks during our upcoming renavation. The WIFI is up and running fine. We thank you for bringing these matters into our attention. If there is anything I can do to better... More 

Burnsville, Minnesota
Contributor
20 reviews 20 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 14, 2013

There were some things about this hotel that I liked. The housekeeping staff was friendly and accommodating, as were the bellhops and security guards. The front desk was a mixed bag, however. For example, they were very reluctant to make change for me so I could give tips to housekeeping and restaurant staff. The check-in and check-out process, though, was... More 

Was this review helpful? Yes
julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Sir or Mrs. Greetings from the Salam Hotel First I would like to thank you for conveying your feedback regarding your stay with us. Second kindly aknowledge my sincere apologies for the disconfort you experienced with the fitness center. Please rest assured that everything is working well and that our hotel is going on renovation to enhance the comfort... More 

Panama City, Panama
Top Contributor
51 reviews 51 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 3, 2013

I had to visit Bamako for business purposes, so I cannot review that much about the city, but I can certainly review the hotel. Pros: Location, next to the monument to Modibo Keita, one of the principal attractions of the city, close to the Administrative city, just in case you are there for businesses, nice swimming pool, decent food and... More 

Was this review helpful? Yes 1
julinas, Manager at Azalai Hotel Salam, responded to this review

Dear Sir or Mrs. Thank you for your kind words Please rest assured that the staff will be retrained in exceeding guest expectations. It will be my pleasure to welome you back in our establishment in the future. Sincerely, Jules-Agbemebia Hotel Manager More 

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