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Crossroads Hotel

3.5 of 5 Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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Crossroads Hotel
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Crossroads Hotel
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79 reviews from our community

Traveler rating
    8
    35
    26
    5
    5
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1
4
4
64
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 1 week ago

I stayed here 3 years ago and it was an upscale hotel for Malawi. Now it is rundown. I had mice, a broken safe, and a leaking ceiling. I told many staff about all three and nothing was done. The hotel also smells of mold, as it is rainy season.

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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for a week and a half in October for a business trip. The room was clean and comfortable, but nothing special and the staff were all very friendly and helpful. While I was there, there were some renovations underway. Be aware that you do have to purchase wifi access. The hotel sells Skyband cards in the business... More 

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Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at Crossroads Hotel for two nights in December. We were visiting our son who is working in Lilongwe over Christmas. The reception staff were warm in their welcome. Disappointingly, the decor of the hotel lobby, reception area, bar and restaurant is quite dated by international standards. However, it is cleanly maintained throughout. The bedroom was... More 

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear MaryJ865, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We would like to let you now that our services can only improve when you leave out comments and therefore we appreciate the time you took to leave a review with regards to your stay. Foremost, The Crossroads Hotel Team would like to apologize for... More 

Glasgow, United Kingdom
Top Contributor
88 reviews 88 reviews
53 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 or 3 nights on business trip. Room was comfortable enough, nothing too memorable, but adequate. Wifi and internet was almost non-existant. I had to sit in hallway corridor to find a wifi signal weak enough to do any work by. As did all my colleagues. Seedy bar in reception area. Basic but decent enough gym to... More 

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Senior Contributor
23 reviews 23 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 23, 2014

The Crossroads Hotel is one of the better ranked hotels in Lilongwe but by international standards I would describe it as adequate. The room I stayed in was small and the fixtures looked worn and tired. The bottom of the bathtub/shower had so much curvature it was hard to find a flat place to stand. While this may seem like... More 

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear WeVagabonds, Thank you for taking your time to review Crossroads Hotel. The Crossroads Hotel Team would like to let you know that your comments regarding your previous stay with us are being used constructively to improve the standards of the Hotel in order to next meet and exceed your expectations. Please note that our maintenance team will look into... More 

Blantyre, Malawi
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel is in a very good location, the service is very slow and poor at the hotels, but the rooms are big and spacious. The bed was quite comfortable and shower was very good. The food at the restaurant was average and the service was very slow

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear veenakrishnamoorthy, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your priceless feedback during your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. I should therefore like to thank you for taking your time to write your review regarding your stay with us... More 

Ramat Gan, Israel
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed December 4, 2014

I made reservation to this hotel through Expedia.com, which automatically charged me online. Once I arrived to the hotel they told me I wasn't charged yet and I should pay again. This way I payed twice to stay there, for 2 nights! 200$ is gone... I contacted the hotel after arriving back home, they said they will transfer the money... More 

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear IritPaz2014, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your comment with regards to the double payment you made at the Hotel was not taken lightly and I sincerely apologize for the long process that forced a late refund. Please be assured that the Crossroads Hotel Team aims at meeting and exceeding customer expectations... More 

Zomba, Malawi
2 reviews
2 of 5 stars Reviewed November 10, 2014

The first room we were allocated had no running water in the bath. The air conditioner control buttons were smashed, making it dangerous to select. A temporary fan that was in the room had no plug and the wires were poked into the socket. The receptionist told us it would be sorted out but one hour later there had been... More 

Review collected in partnership with this hotel

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CrossroadsHotel, Sales and Marketing Manager at Crossroads Hotel, responded to this review

Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. The Crossroads Hotel Team was most concerned to receive the comments regarding your stay here at the hotel. I must admit that things could have been handled much better and I wish to express my apologies for the inconvenience caused. Crossroads Hotel Management and team are normally... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 31, 2014

Lovely setting to escape at the end of the day. Rooms were a bit dated, but clean and comfortable. Staff were mostly very friendly. I stayed for 4 nights then returned for another night after a trip to Blantyre where the front desk upgraded me for free which was generous and much appreciated. I would just say that the breakfast... More 

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. The Crossroads Hotel Team appreciates your comment regarding the friendliness of our staff and the reception service you received on your second visit to the Hotel. This is one way we recognize and exceed our clients expectations as it stands as one of our major priorities. With... More 

Nairobi, Kenya
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 18, 2014

Visited the hotel every month for the last 2 years. Definitely one of the better hotels in Lilongwe. Centrally located and good for business travel. Food at the hotel is not exceptional would recommend exploring Mama Mia, Queen of Sheba or the Pizza Inn located within the complex as alternatives. Book a deluxe room which are much nicer than the... More 

Was this review helpful? Yes 2
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thank you for taking your time to review Crossroads Hotel. The Crossroads Hotel Team is pleased to hear that you enjoyed your stay and that you have been a regular visitor to the Hotel for the past two years. We do not take your loyalty for granted and we sincerely hope you will continue to choose Crossroads Hotel for your... More 

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Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
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