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All 10 Lilongwe hotels

Crossroads Hotel

3.5 of 5 Hotel   |   Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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Crossroads Hotel
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60%
Ranked #3 of 10 hotels in Lilongwe
A recent review
4 of 5 stars reviewed 1 week ago
midgejam Bellingham, Washington
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60 people have reviewed this hotel

Traveler rating
    6
    29
    20
    2
    3
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Families
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3
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49
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Bellingham, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We chose Crossroads Hotel based on four simple criteria - Price, wi-fi, free breakfast and a pool whilst paying attention to previous reviews. Discovering on arrival that the pool was full of builders rather than water was a distinct disappointment and you would expect my review to reflect that. However, I have only good things to say about our stay.... More

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Washington DC, District of Columbia
Top Contributor
93 reviews 93 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I was really well cared for at Crossroads. The staff did their best to accommodate my request for a specific room and were kind, respectful, and patient. The rooms on the 2nd floor are much newer, cleaner, and quieter and I had an excellent and restful experience at Crossroads. I think that this hotel is an excellent option for business... More

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Windhoek
1 review
3 of 5 stars Reviewed 1 week ago

include wifi network in the fee & do away with sky bands., provide a variety of drinks, like juice & other soft drinks. the location does not match the hotel`s credential. however this can be improved by cleaning up the surrounding environment. credit to both staff members and members of the public due their habit of hospitality.I enjoyed the back... More

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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Crossroads Hotel is well used by NGOs for meetings and trainings. My NGO held two trainings there and it is excellent in all regards. Guests are given a small orange juice at the front desk as they check-in, a good small but telling touch of their thoughtfulness. Some of the rooms are being renovated and upgraded, mainly closest to... More

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1 review
4 of 5 stars Reviewed 4 weeks ago

I liked the personalized service provided by the staff. Always willing to assist and go out of there way to help. The breakfast has a wide range of choices from omelets to fruit salads. After a stressful day you can relax with a full body massage excellently done.

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Mzuzu, Malawi
1 review
4 of 5 stars Reviewed 4 weeks ago

The location was ideal however they can improve on the service offered by the restaurant at lunch hours as they are usually slow to respond to customer service, this may however be because they are few of them to respond to the big group that is there during lunch hours

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Zomba, Malawi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

My 10 day stay at Crossroads hotel was one of the great and memorable experiences in my life. I was warmly welcomed at the reception, I was escorted to my room and the room was beautifully furnished and extremely clean. The breakfast met my expectations as well and I was satisfied. The location of the hotel is stratetigic in the... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thanks for the review. The Crossroads Hotel Team is looking forward to your next visit. More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

I have used a few hotels in Blantyre and ever since I used Crossroads I have come back due to comfort, hospitality and good food at CopperPot... A bit pricey for the finishes but very convenient for most places around.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Thank you so much for sharing your experience. The Crossroads Hotel Team is very glad you enjoyed your stay. Hope to welcome you again soon! :-) More

Lilongwe, Malawi
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 10, 2014

Crossroads Hotel is ideally situated in the heart of Lilongwe . it has a wonderfull inhouse restuarant which has some amazing food. speciality Indian. it has a conference centre plus a magnificent hall which can be hired for various functions. only problem is that the rooms need a bit of upgrading. most especially the plumbing. also the breakfast which is... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

The Crossroads Hotel Team appreciates your comment. We hope to have you dine with us again at The Copper Pot Restaurant in the near future. Apologies for the standard of the breakfast. We are always looking into improving our food to match the standards of the Hotel. Per your comment, We are getting most of the rooms that had a... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 8, 2014

A reliable, no nonsense hotel about 40 minutes from the airport. It's in a shopping mall so something going on around. Try and get a deal on superior room but the standard looks good enough for short stay. Wifi isn't great but it does continue to work at the airport as everywhere seems to have Skyband. A rarity in that... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

We appreciate your review. I must admit our Internet reception has been quiet a struggle for us but be assured We are doing everything to our best to provide a more reliable Internet service experience to our guests. It shouldn't take us too long to have this problem sorted out. With regards to the Copper Pot Restaurant pricing, it definitely... More

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Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crossroads Hotel 3.5*
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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 
Number of rooms
101

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