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All 10 Lilongwe hotels

Crossroads Hotel

3.5 of 5 Hotel   |   Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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Crossroads Hotel
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59%
Ranked #3 of 10 hotels in Lilongwe
A recent review
4 of 5 stars reviewed 2 weeks ago
Arild S Bergen, Norway
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  • Reviews (62)
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62 people have reviewed this hotel

Traveler rating
    6
    30
    20
    2
    4
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Families
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3
4
50
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Portland oregon
2 reviews
1 of 5 stars Reviewed 1 week ago

The first time I stayed here I was given a "standard" room (rooms 1-45). Avoid at all costs. Small, dirty, run-down, with broken furniture and appliances. The second time, I discovered the "deluxe" rooms are little better. And I changed "deluxe" rooms repeatedly because I said I didn't want a room facing the restaurant / kitchen - the staff there... More

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Bergen, Norway
Top Contributor
74 reviews 74 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Crossroads Hotel is situated in the old town of Lilongwe. You feel welcome and the rooms are strait forward. A few things did not work in my room, but it was fixed in no time by polite employees. The dining area is also very convenient. I had a comfortable stay. The only annoying thing was rude and noisy American relief... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. I am very pleased that all the problem you faced in your room on arrival were fixed in a snap. The Crossroads Hotel Team always wishes to meet customer needs and exceed their expectations. We value your review and hope to welcome you back in the near... More

Bellingham, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose Crossroads Hotel based on four simple criteria - Price, wi-fi, free breakfast and a pool whilst paying attention to previous reviews. Discovering on arrival that the pool was full of builders rather than water was a distinct disappointment and you would expect my review to reflect that. However, I have only good things to say about our stay.... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thank you for your review. The Crossroads Hotel Team thought of making the time you choose to unwind more memorable by having the pool renovated to the right condition. The pool is still under maintenance and we hope to have it ready in the next few weeks. I am very pleased you enjoyed everything else that comes with staying at... More

Washington DC, District of Columbia
Top Contributor
93 reviews 93 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was really well cared for at Crossroads. The staff did their best to accommodate my request for a specific room and were kind, respectful, and patient. The rooms on the 2nd floor are much newer, cleaner, and quieter and I had an excellent and restful experience at Crossroads. I think that this hotel is an excellent option for business... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Great review. We are all very pleased you enjoyed the services you received during your stay with us. See you back soon. More

Windhoek
1 review
3 of 5 stars Reviewed 4 weeks ago

include wifi network in the fee & do away with sky bands., provide a variety of drinks, like juice & other soft drinks. the location does not match the hotel`s credential. however this can be improved by cleaning up the surrounding environment. credit to both staff members and members of the public due their habit of hospitality.I enjoyed the back... More

Review collected in partnership with this hotel

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Many thanks for your review. I would like to apologize for the water situation that forced you to have a cold shower during your stay with us. Our water boiling system developed a fault that caused other rooms to not experience any hot water. This problem is however rectified and you are assured of a hot shower on your next... More

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

The Crossroads Hotel is well used by NGOs for meetings and trainings. My NGO held two trainings there and it is excellent in all regards. Guests are given a small orange juice at the front desk as they check-in, a good small but telling touch of their thoughtfulness. Some of the rooms are being renovated and upgraded, mainly closest to... More

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

The Crossroads Hotel Team appreciates your review. There is more for you to enjoy and we sincerely hope to see you back soon. More

1 review
4 of 5 stars Reviewed July 3, 2014

I liked the personalized service provided by the staff. Always willing to assist and go out of there way to help. The breakfast has a wide range of choices from omelets to fruit salads. After a stressful day you can relax with a full body massage excellently done.

Review collected in partnership with this hotel

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

The Crossroads Hotel Team is more than pleased to receive your compliments on the service you received whilst you stayed with us. As a Team, we always strive for excellence in meeting and exceeding our customer's expectations. We hope to welcome you back to Crossroads Hotel in the near future. More

Mzuzu, Malawi
1 review
4 of 5 stars Reviewed July 3, 2014

The location was ideal however they can improve on the service offered by the restaurant at lunch hours as they are usually slow to respond to customer service, this may however be because they are few of them to respond to the big group that is there during lunch hours

Review collected in partnership with this hotel

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thank you for your review. I'm glad to let you know that our buffet lunch services have and will continue to improve as we have recruited more staff in our restaurant. This is not a means to an end as we are still finding ways to improve the service delivery in our Crossroads restaurant. If you wish for a more... More

Zomba, Malawi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

My 10 day stay at Crossroads hotel was one of the great and memorable experiences in my life. I was warmly welcomed at the reception, I was escorted to my room and the room was beautifully furnished and extremely clean. The breakfast met my expectations as well and I was satisfied. The location of the hotel is stratetigic in the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Thanks for the review. The Crossroads Hotel Team is looking forward to your next visit. More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

I have used a few hotels in Blantyre and ever since I used Crossroads I have come back due to comfort, hospitality and good food at CopperPot... A bit pricey for the finishes but very convenient for most places around.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Thank you so much for sharing your experience. The Crossroads Hotel Team is very glad you enjoyed your stay. Hope to welcome you again soon! :-) More

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Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crossroads Hotel 3.5*
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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 
Number of rooms
101

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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