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Crossroads Hotel

3.5 of 5 Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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Crossroads Hotel
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83 reviews from our community

Traveler rating
    9
    36
    28
    5
    5
See reviews for
1
4
4
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Curepipe
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars NEW

Hotel is a three star that needs some renovation. Rooms (especially bathrooms) are old and need to be renovated. Linen and towels also need to be replaced. Otherwise, the staff is great and they really go out of their way to help. There is only one restaurant but the menu is quite extensive. Food is fine. Overall, my stay was... More 

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Fortrose, United Kingdom
Top Contributor
56 reviews 56 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were fine - no problem at all. Staff were all very friendly, helpful and welcoming - especially the young lady in reception who was most helpful while I tried to locate luggage that failed to appear at the airport. Food was more than adequate Had a wee problem with payment - they advertise the use of Visa but, when... More 

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New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Larger rooms are nice, smaller not so much. Wifi a little spotty in the rooms, but available. Carpet throughout the place needs to be ripped out, and the gym is old and weathered. Didn't have hot water consistently in afternoon, but did in the morning. Breakfast is ok, not great. Location is pretty good; Lilongwe in general very spread out,... More 

Was this review helpful? Yes 1
Bengaluru (Bangalore), India
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Cross roads Hotel is the land mark destination in Lilongwe. It is my fourth visit and would like to come back again and again. The entire staff is service oriented and provide the best attention always. Room Layout is excellent, spacious, Hygienic and with all amenities. The food is very good with great variety of continental and Indian dishes. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed January 24, 2015

I stayed here 3 years ago and it was an upscale hotel for Malawi. Now it is rundown. I had mice, a broken safe, and a leaking ceiling. I told many staff about all three and nothing was done. The hotel also smells of mold, as it is rainy season.

Review collected in partnership with this hotel

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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed January 22, 2015

I stayed here for a week and a half in October for a business trip. The room was clean and comfortable, but nothing special and the staff were all very friendly and helpful. While I was there, there were some renovations underway. Be aware that you do have to purchase wifi access. The hotel sells Skyband cards in the business... More 

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Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 14, 2015

My husband and I stayed at Crossroads Hotel for two nights in December. We were visiting our son who is working in Lilongwe over Christmas. The reception staff were warm in their welcome. Disappointingly, the decor of the hotel lobby, reception area, bar and restaurant is quite dated by international standards. However, it is cleanly maintained throughout. The bedroom was... More 

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear MaryJ865, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We would like to let you now that our services can only improve when you leave out comments and therefore we appreciate the time you took to leave a review with regards to your stay. Foremost, The Crossroads Hotel Team would like to apologize for... More 

Glasgow, United Kingdom
Top Contributor
88 reviews 88 reviews
53 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed January 5, 2015

Stayed here for 2 or 3 nights on business trip. Room was comfortable enough, nothing too memorable, but adequate. Wifi and internet was almost non-existant. I had to sit in hallway corridor to find a wifi signal weak enough to do any work by. As did all my colleagues. Seedy bar in reception area. Basic but decent enough gym to... More 

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Senior Contributor
23 reviews 23 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 23, 2014

The Crossroads Hotel is one of the better ranked hotels in Lilongwe but by international standards I would describe it as adequate. The room I stayed in was small and the fixtures looked worn and tired. The bottom of the bathtub/shower had so much curvature it was hard to find a flat place to stand. While this may seem like... More 

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear WeVagabonds, Thank you for taking your time to review Crossroads Hotel. The Crossroads Hotel Team would like to let you know that your comments regarding your previous stay with us are being used constructively to improve the standards of the Hotel in order to next meet and exceed your expectations. Please note that our maintenance team will look into... More 

Blantyre, Malawi
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel is in a very good location, the service is very slow and poor at the hotels, but the rooms are big and spacious. The bed was quite comfortable and shower was very good. The food at the restaurant was average and the service was very slow

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CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear veenakrishnamoorthy, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your priceless feedback during your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. I should therefore like to thank you for taking your time to write your review regarding your stay with us... More 

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Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
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