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Crossroads Hotel

Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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Crossroads Hotel
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87 reviews from our community

Traveler rating
    11
    38
    28
    5
    5
See reviews for
1
4
4
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Contributor
14 reviews 14 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Quite a great environment for a stay in Lilongwe, business or holiday. The GM , Marketing staff and everyone are really friendly and professional. Love the affordable prices too. My favourite place of stay every time I am in Lilongwe. Close to food and restaurants, shopping complex and quite fun at the pool and gym

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Malawi 2012, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. As Crossroads hotel, we appreciate for the time you took in writing a review to us regarding your stay with us. Your priceless review is the only true yardstick we have for measuring whether or not we have met your expectations. We are so... More 

Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed several nights at this hotel in Lilongwe during a business trip. The staff were friendly and accommodating and always ready with a smile. The rooms are basic, the food was good (though nothing great), but the best thing was that the hotel is very quiet and any guests are able to sleep well in this quiet environment.

Review collected in partnership with this hotel

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Dr. Scott K, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your priceless review during your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore, we would like to thank you for taking your time down your reviewing us regarding your stay,... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I have been to Malawi twice in last 1 and a half year and have had the opportunity to stay at Hotel Crossroads in Lilongwe. It has all the facilities of what a 5 star Hotel needs. The buffet breakfast has all what you in the list to fill the tummy. The staff are very courteous. Location wise very convenient(100... More 

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Aditya Natarajan88, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. The Crossroads Hotel Team appreciates the time you took to write a review on the Hotel's facilities as this is the only true yardstick we have for measuring whether or not we have met your expectations. We are very pleased to know that the... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

such a convenient location, excellent staff, great food, clean rooms, green environment. you wouldn't want to stay at any other place when you are in Lilongwe, Malawi but Crossroads Hotel. Staring from the GM to the lower staff, everyone is professional and so friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Dan M, Thank you for reviewing Crossroads Hotel. The Crossroads Hotel Team is very pleased that you enjoyed your stay with us. Offering 'absolute luxury' is our number one priority, therefore, its an effort for entire the Crossroads Hotel Team puts forward to ensure an excellent and superior service is rendered time to time. Once again thank you for... More 

Curepipe
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is a three star that needs some renovation. Rooms (especially bathrooms) are old and need to be renovated. Linen and towels also need to be replaced. Otherwise, the staff is great and they really go out of their way to help. There is only one restaurant but the menu is quite extensive. Food is fine. Overall, my stay was... More 

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear NR717, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We appreciate the time you took to reviewing us with regards to your stay. our services can only improve when you leave out comments as this is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore I... More 

Fortrose, United Kingdom
Top Contributor
62 reviews 62 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 21, 2015

Rooms were fine - no problem at all. Staff were all very friendly, helpful and welcoming - especially the young lady in reception who was most helpful while I tried to locate luggage that failed to appear at the airport. Food was more than adequate Had a wee problem with payment - they advertise the use of Visa but, when... More 

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ramsy M, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. We thank you for taking your time in reviwing us regarding your stay with us. This is the only true yardstick we have for measuring whether or not we have met your expectations. Crossroads hotel is glad to have met most of your expections... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 15, 2015

Larger rooms are nice, smaller not so much. Wifi a little spotty in the rooms, but available. Carpet throughout the place needs to be ripped out, and the gym is old and weathered. Didn't have hot water consistently in afternoon, but did in the morning. Breakfast is ok, not great. Location is pretty good; Lilongwe in general very spread out,... More 

Was this review helpful? Yes 1
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Jamie E, Thank you for reviewing Crossroads hotel regarding your stay in Lilongwe. We appreciate the time you took writing the review with regard to your stay. We apologize that you had some challenges with hot water in the afternoon. Our maintainance team has been working on this to ensure hot water is available all times. Thank you for... More 

Bengaluru (Bangalore), India
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2015

Cross roads Hotel is the land mark destination in Lilongwe. It is my fourth visit and would like to come back again and again. The entire staff is service oriented and provide the best attention always. Room Layout is excellent, spacious, Hygienic and with all amenities. The food is very good with great variety of continental and Indian dishes. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Verdamurthy, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your priceless feedback during your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. I should therefore like to thank you for taking your time to write down your comments regarding your stay with... More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed January 24, 2015

I stayed here 3 years ago and it was an upscale hotel for Malawi. Now it is rundown. I had mice, a broken safe, and a leaking ceiling. I told many staff about all three and nothing was done. The hotel also smells of mold, as it is rainy season.

Review collected in partnership with this hotel

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 730sz, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We would like to let you know that our services can only improve when you leave out comments and therefore we appreciate the time you took to leave a review with regards to your stay. Foremost, The Crossroads Hotel Team would like to apologize for... More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed January 22, 2015

I stayed here for a week and a half in October for a business trip. The room was clean and comfortable, but nothing special and the staff were all very friendly and helpful. While I was there, there were some renovations underway. Be aware that you do have to purchase wifi access. The hotel sells Skyband cards in the business... More 

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear MaryGrace 21, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your review about your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore we would like to thank you for taking your time to write down a review regarding your stay with... More 

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