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Crossroads Hotel

Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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Crossroads Hotel
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92 reviews from our community

Traveler rating
    11
    41
    29
    6
    5
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77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Johannesburg, South Africa
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

Spent two nights at this shabby hotel. Although the staff are cooperative the facility is in dire need of a makeover. The prices charged are not justifiable when one compares the room the breakfast ( limited choices , horrible tasteless coffee etc ) and the general arrangements at the price charged. Shop around and use this hotel only as a... More 

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was mostly a great experience - a very warm and comfortable hotel, with generously sized rooms and venues and a tasteful, relatively understated aesthetic. It's well positioned with easy access to shopping and restaurants and within walking distance of interesting parts of the city. The staff are wonderfully friendly and unfailingly helpful. The hotel has clearly gone through a... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I attended a meeting in Lilongwe and this was quite an excellent experience. The front staff personnel were friendly and helpful. The room was quite nice though there is need to modernize the TV sets, but the ambiance of the place is exquisite. The gym is also well equipped and the gorgeous pool was great to take a dip in... More 

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Denver R. Thank you for choosing Crossroads Hotel as a destination of choice in Lilongwe We are so grateful for the time to take in reviewing us about your stay with us. This is the only true yardstick we have to measure if we have met your expectations. Crossroads hotel’s priority is your happiness from check in to the... More 

Brighton, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

attended meeting here in February 2005. we found it an excellent venue. worked well, reasonable prices and excellent food in the copper pot restaurant. worried that wifi was down initially but appeared to genuinely the case that some bird had broken the satellite dish.... ok when repaired. useful super market nearby.

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Andrew B, We appreciate for choosing Crossroads Hotel as destination of choice for your meetings and Accommodation in Lilongwe. The Crossroads Hotel Team is more than pleased to receive your compliments on the service you received whilst you stayed with us. As a Team, we always strive for excellence in meeting and exceeding our customer's expectations. I am... More 

Ahmedabad, India
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went to this hotel for business purpose in Malawi while accidentally found out this belongs to Indian origin Gujaratis; anyways, starting from GM to the cleaning staff everyone is so cooperative and attentive that you feel like home. Quiet and comfortable, and yeah wifi speed is something they must improve. Rest, it's the best choice one can have in Lilongwe!

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Contributor
14 reviews 14 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 21, 2015

Quite a great environment for a stay in Lilongwe, business or holiday. The GM , Marketing staff and everyone are really friendly and professional. Love the affordable prices too. My favourite place of stay every time I am in Lilongwe. Close to food and restaurants, shopping complex and quite fun at the pool and gym

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Malawi 2012, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. As Crossroads hotel, we appreciate for the time you took in writing a review to us regarding your stay with us. Your priceless review is the only true yardstick we have for measuring whether or not we have met your expectations. We are so... More 

Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2015

I recently stayed several nights at this hotel in Lilongwe during a business trip. The staff were friendly and accommodating and always ready with a smile. The rooms are basic, the food was good (though nothing great), but the best thing was that the hotel is very quiet and any guests are able to sleep well in this quiet environment.

Review collected in partnership with this hotel

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Dr. Scott K, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your priceless review during your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore, we would like to thank you for taking your time down your reviewing us regarding your stay,... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2015

I have been to Malawi twice in last 1 and a half year and have had the opportunity to stay at Hotel Crossroads in Lilongwe. It has all the facilities of what a 5 star Hotel needs. The buffet breakfast has all what you in the list to fill the tummy. The staff are very courteous. Location wise very convenient(100... More 

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Aditya Natarajan88, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. The Crossroads Hotel Team appreciates the time you took to write a review on the Hotel's facilities as this is the only true yardstick we have for measuring whether or not we have met your expectations. We are very pleased to know that the... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed March 9, 2015

such a convenient location, excellent staff, great food, clean rooms, green environment. you wouldn't want to stay at any other place when you are in Lilongwe, Malawi but Crossroads Hotel. Staring from the GM to the lower staff, everyone is professional and so friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Dan M, Thank you for reviewing Crossroads Hotel. The Crossroads Hotel Team is very pleased that you enjoyed your stay with us. Offering 'absolute luxury' is our number one priority, therefore, its an effort for entire the Crossroads Hotel Team puts forward to ensure an excellent and superior service is rendered time to time. Once again thank you for... More 

Curepipe
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2015

Hotel is a three star that needs some renovation. Rooms (especially bathrooms) are old and need to be renovated. Linen and towels also need to be replaced. Otherwise, the staff is great and they really go out of their way to help. There is only one restaurant but the menu is quite extensive. Food is fine. Overall, my stay was... More 

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CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear NR717, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We appreciate the time you took to reviewing us with regards to your stay. our services can only improve when you leave out comments as this is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore I... More 

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