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Lesotho Sun Hotel

5.0 of 5 Hilton Road, Maseru 100, Lesotho
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Lesotho Sun Hotel
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Lesotho Sun Hotel
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99 reviews from our community

Traveler rating
    12
    24
    39
    17
    7
See reviews for
5
4
10
73
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Lesotho Sun Hotel
See the most recent reviews
Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2012

This is the best hotel in Mesuru--in fact one of the only two both owned by Sun hotels. This is the flagship hotel. Most of the front office staff is unresponsive. Some are good though. May be they lack understanding of simple things like getting a bottle of water, or coffee. A simple request for a change of rooms is... More 

Was this review helpful? Yes 2
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to write to us. Firstly i would like to start by acknowledging the positive comments about the hotel, this is much appreciated. We are very grateful for all the feedback that we receive because that way , we are reminded of the issues requiring our immediate attention in order to improve.... More 

Windhoek
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 25, 2012

A mixed bag, is how I would describe this experience. The reception staff were friendly; checking in much more efficient than checking out though. Internet time is expensive and I can't believe hotels still charge! The rooms were comfortable, clean and well appointed. The service in the restaurants leave much to be desired though. The food was palatable enough, but... More 

Was this review helpful? Yes 3
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to give your most valued feedback. I was very pleased to note that you found our reception staff friendly, your comments were shared with them at it has made for a further positive improvement in their courtesy and friendliness towards all guests visiting our hotel. I have also noted your comments... More 

Scottsdale, Arizona
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 18, 2012

It is hard to know where to start this review because there are some very nice staff who try to help as much as possible. But, as everyone else comments, the internet is ghastly expensive and not always reliable. Frustrating when you are trying to communicate through SKYPE and the connection fails right in the middle of a sentence. This... More 

Was this review helpful? Yes 2
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to give us feedback. I am happy that you had the opportunity to enjoy the sun set and the landscape whilst staying at with us. This is exactly why Lesotho Sun is referred to as "The Kingdom in the Sky" I must show my appreciation for the wonderful comments about the... More 

Phnom Penh, Cambodia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 13, 2012

We actually lived in Lesotho for many years , many years ago. It was a great hotel. When we returned 2 years ago, they still had the huge Macrame Light shades in the Restaurant. I made a point of not sitting under them as I dread to think what was living in them. Last year they had removed them, but... More 

Was this review helpful? Yes 1
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to give us feedback. At the outset i must apologize for the bad experience and once again thank you for the constructive feedback. The Lesotho Sun operations team has discussed each point individually and action plans have been devised and implemented in order to rectify the cause for issues that led... More 

Lilongwe
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 5, 2012

I stayed there for 2 weeks. The staff at the reception was nice and responsive. I requested to change my room due to the noise from the bar (in the weekend evening). They gave me a room with great view and very quiet. I appreciated it very much. However, they seem to be very busy, I called them from the... More 

Was this review helpful? Yes 1
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Customer, Thank you for taking the time to give us feedback. On behalf of Lesotho Sun Hotel staff and management, I would like to apologize for not meeting your expectation. We pride ourselves in using all kinds of feedback for the betterment of our business. Thank you very much for the positive comments of staff friendliness and the... More 

Gaborone, Botswana
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 27, 2012

Have stayed in the Lesotho Sun now for the past two years. Last month over 4 trips every room tried had broken showers, tv channels untuned and single beds, just like a 2-3 star hotel for R1600! Horrendously expensive internet aswell which is quite slow. In the buffet restaurant the meat is cremated choice is potluck with the service shockingly... More 

Was this review helpful? Yes
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Customer, Thank you for taking the time to give us feedback. On behalf of Lesotho Sun Hotel staff and management, I would like to apologize for not meeting your expectations. The issues you have raised have been noted and will be dealt with accordingly. I hope we can be afforded the opportunity to redeem ourselves in the near... More 

Rose Hill, Plaines Wilhems, Mauritius
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 4, 2012

Stayed there 2 times in the same week, and the experience has been mixed. The staff is definelty good and helpful. I left my suit in the room at checkout the first time, and did not even realize. When chekcing in again, the gave it back to me! I was also pleasently surprised by the quality of the internet connection,... More 

Was this review helpful? Yes 1
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Customer, Thank you for taking the time to give us feedback. On behalf of Lesotho Sun Hotel staff and management, I would like to apologize for not meeting your expectations on certain facilities and services. We always aim exceeding the guest's needs and I assure that we will continue to make it a point of focus that, our... More 

Senior Contributor
29 reviews 29 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 24, 2012

I've stayed at the Maseru Sun and the Lesotho Sun, and it's safe to say that the Lesotho Sun is a nicer hotel, and since they share the same negative issues, you might as well book this one over the other one. But here are my complaints: Expensive internet charges, inflexible staff who don't show much imagination in problem-solving, and... More 

Was this review helpful? Yes 3
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Customer, Thank you for taking the time to give us feedback. I am happy that you enjoyed the gym and I do apologize for poor handling of your room type request and the maintenance issues that caused for dissatisfaction. We do invest a lot of time and effort on an ongoing basis to train our staff on dealing... More 

Lansing, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 6, 2012

This hotel has been unable to process credit card payments frequently. I stay here on a regular basis, the last time in June 2012, and the machine or connection did not work. After numerous tries,they have to call to get an authorization on line, reading all the credit details aloud from the front desk. Even this process is lengthy because... More 

Was this review helpful? Yes 1
Management response:

Dear Valued Guest, Thank you for taking the time to give us feedback. I do apologize for the check out delays and the inconvenience caused as a result. There are contingency plans in the event that credit card machine lines go down and these should not cause for unreasonable delays to guests. I trust that after discussing your feedback with... More 

Sarasota, Florida
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2012

I have been staying at the Lesotho Sun on every trip I make to Maseru for the last 5 years. All I can say is that it keeps getting better and better with every visit! The staff is outstanding...always willing to go the extra mile with providing service. Ayanda, the resident manager, looks to make sure that all the guests... More 

Was this review helpful? Yes 1
Mazi40, Resident Manager at Lesotho Sun Hotel, responded to this review

Dear Valued Customer, Thank you for taking the time to give us feedback. I am very pleased to receive such wonderful feedback and also to know that we have met exceeded your expectations. Please note that I have shared your comments with the teams whom also were just as pleased. I look forward to welcoming you back to Lesotho Sun... More 

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Additional Information about Lesotho Sun Hotel

Address: Hilton Road, Maseru 100, Lesotho
Location: Lesotho > Maseru District > Maseru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lesotho Sun Hotel 5*
Number of rooms: 175
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Also Known As:
Lesotho Sun Maseru
Lesotho Sun Hotel Maseru

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