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Lesotho Sun Hotel

Hilton Road, Maseru 100, Lesotho
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Lesotho Sun Hotel
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Lesotho Sun Hotel
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119 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Thai first
  • Any
English first
  • All months
    (119)
  • Mar-May only
    (30)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (31)
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New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my 3rd stay at Lesotho Sun (previously 2x in 2013). I have to say it has gone downhill a bit over the years. They no longer have fresh flowers in the lobby, the rooms are getting a bit tattered, and the staff a bit surly and/or untrained. The "nonsmoking" rooms reek of smoke and have cigarette burn holes... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear 79UWS I would like to personally thank you for taking the time to review our hotel. I understand your disappointment with our product and the service provided to you, and I appreciate your constructive feedback. We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess... More 

Tempe, Arizona
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room in hotel was very comfortable. Room temperature easily controlled, bed was very nice. Bathroom very modern but nothing drained very quickly. West side of hotel has better views from room. Two restaurants in hotel one buffet type set up, the other with Asian food. Both served good food. Front desk staff slow, took three of them to do single... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear William S Thank you for posting your comment on Trip Advisor We were very happy to read your review, and are glad that we could contribute to making your trip to the Mountain Kingdom a great experience. It is very pleasing to read that you enjoyed the services and we apologise for slow Front desk assistance. Personalised service is... More 

Nairobi, Kenya
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was my 3rd trip to Lesotho and as fate would have it, I got booked into the Lesotho Sun. After a couple years of absence - I thought to myself... it must have gotten better... it has to have gotten better - it's a 5 star hotel after all! As soon as I arrived for my 7 week stay... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear Masukuma I would like to personally thank you for taking the time to review our hotel. I understand your disappointment with our product and the service provided to you, and I appreciate your constructive feedback. We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess... More 

Travelers are raving about these Maseru hotels

Washington DC, District of Columbia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 31, 2015

The management at the hotel is appalling. They appear not to have the slightest concern about customer satisfaction, probably a by-product of past lack of competition. Any issue is made worse by management, not better. I travel to Maseru very often for business and switched to kick for life as soon as it opened - I am very grateful there... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear lmbrupry I would like to thank you for taking the time to review our hotel. I understand your disappointment with our Hotel and the service provided to you, and I appreciate your constructive feedback. We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess our... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 25, 2015 via mobile

The hotel is close to amenities & the staff are welcoming & friendly, always ready to lend a hand. Senate was an awesome reservationist, she managed to move me to another room after l complained about being put in a room right next to the elevator & she also told me about some of the special packages that the hotel... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear Diana N Thank you for posting your comment on Trip Advisor We were very happy to read your review, and are glad that we could contribute to making your trip to the Mountain Kingdom a great experience. It is very pleasing to read that you enjoyed the service offered by our team member,Senate from Front Desk. Personalised service is... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 24, 2015

We went for a weekend with friends. Quite Comfortable and warm. Friendly staff.no wifi,you have to buy data..not enough towels per room,we had one bath towel for both of us.breakfast good.not a bad stay.

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear Keo T Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience at the Hotel. I appreciate your comments regarding our Bathrooms]. I would like to reassure you we have taken proper action since receiving your feedback. We are confident this will help us to avoid the same incident from occurring... More 

Johannesburg, South Africa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 25, 2015

I only slept over for one night, but it was very nice. Hotel was beautifully decorated for easter and all the staff were very friendly and helpful. Ordered room service for dinner, they didn't have cappuccino or beef, and the lamb chops I had instead wasn't great. Room was beautiful and clean and the bed was very comfortable. All in... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear Ilonkavds Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience in our Rooms. Thank you for recognizing the team members from this department for their commitment to our high standards. I appreciate your comments regarding Room Service. I would like to reassure you we have taken action since receiving your... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 22, 2015

The hotel sits on a hill top with sweeping views of Maseru below. The hotel as a lodge feel with large open fire place in the lobby, bar, projector screen tv, and a casino downstairs (which doesn't get the rowdy, except maybe on the weekends); also two restaurants downstairs, including one that is Chinese. The rooms were clean and the... More 

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear EcoAgTraveler Thank you for posting your comment on Trip Advisor. We were very happy to read your review, and are glad that we could contribute to making your trip to the Mountain Kingdom a great experience. It is very pleasing to read that you enjoyed the service offered by our Hotel Team. Thank you for taking the time to... More 

Durban, KwaZulu-Natal, South Africa
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 22, 2015

What an improvement since my last visit some years back, when the Lesotho Sun looked quite tatty at the edges. Rooms, the restaurants and bars all seem to have a new gleam to them, making this by far the best hotel in the Kingdom. Service has also improved. Some things still need to be attended to,however. There was no wifi... More 

Was this review helpful? Yes 1
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Dear Roy2323 Thank you for posting your comment on Trip Adviso. We were very happy to read your review, and are glad that we could contribute to making your trip to the Mountain Kingdom a great experience. It is very pleasing to read that you enjoyed staying with us. Directional signage are on the pipe line for ease of access.... More 

Jerusalem District, Israel
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

the rooms are okay, my safe did not work, the overall hotel is tired, the Meals are average to poor, limited variety and don't come late to the buffet, as they are the only hotel they get away with Average service and many excuses

Was this review helpful? Yes
LesothoSun, Manager at Lesotho Sun Hotel, responded to this review

Thank you very much for your comment. We are working tirelessly to improve the standards of the Hotel. Hopefully your next visit will be a good one. More 

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