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Victoria Hotel

Kingsway Road, Maseru, Lesotho
Victoria Hotel
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12 reviews from our community

Traveler rating
    4
    3
    2
    1
    2
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2
1
Solo
0
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Maseru, Lesotho
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2014 via mobile

stayed 5 days in February for a training. Got 7th floor, leaky toilet in room 714, came across water shortage on third day...no water at all in the whole floor...for about 2 days( hotel explain due to problem in city water supply). Location is fantastic, but noisy on weekends.

Was this review helpful? Yes 1
Cape Town Central, South Africa
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 18, 2014

Hmmm, I've stayed in worse places and it is hardly expensive, but I would hesitate to recommend it. The rooms were clean enough, the service was okay, the shower was lukewarm, the neighborhood was noisy. Wouldn't be my first choice, but doable.

Was this review helpful? Yes 3
Cape Town Central, South Africa
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 11, 2013

HOW WRONG ARE PERCEPTIONS OF THIS HOTEL!!! We stayed for the Roof of Africa event Nov2013. All details regarding the race, special catering and service was TOP DRAW. Rooms were clean and neat and the food was good. We staying there for Roof 2014. Thanks Team Hotel Victoria

Was this review helpful? Yes 4
Durban, South Africa
1 review
5 of 5 stars Reviewed November 29, 2013

Had hears bad reviews about the hotel but what a surprise. Gerda and her staff were great, they attended to all our needs and requirements.Our rooms were clean and the food good. We had six rooms outside of the main hotel with no complaints and have already re booked for next year.

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Johannesburg, South Africa
1 review
5 of 5 stars Reviewed November 25, 2013

I refer to the comment made by Lani V. I also visited the Victoria Hotel during November for 5 days during the Roof of Africa period. My whole group (8 rooms) enjoyed their stay so much that we have already mailed the Hotel to book our rooms for next year.The Manager and her staff were friendly and helpful at all... More 

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Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed November 25, 2013

What a wonderful stay at the Hotel Victoria. The staff were pleasnat, polite and very helpful at all times. There was a lovely family feel and we were always made to feel welcome and special. The rooms were very neat and tidy, with a lovely little balcony where you could get a breath of the beautiful fresh Lesotho air. The... More 

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Pretoria
2 reviews
4 of 5 stars Reviewed November 20, 2013

Dries Neethling I was told by a friend to use the hotel for a stay in Maseru! I stayed over and was pleasantly surprised . The back of the hotel faces the street but on my arrival at the entrance ,I was met by friendly helpful staff ,a quick check in,cleanliness throughout ,huge rooms with balconies and a stunning comfortable... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 19, 2013

Service is poor from management, hotel is stinking and dirty! Aircons not working! Almost no water in bathrooms! Rooms are stinking!! Food is horrible!!! We reported problems more than once, the lady in charge said she will sort it out within half an hour, well we were there 5 days and nothing!! I had to ask her over and over... More 

Was this review helpful? Yes 3

Travelers are raving about these Maseru hotels

Dar es Salaam, Tanzania
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

Let me say first of all, I'm giving the excellent rating in order to bring the average up to something more reasonable. I stayed recently at the Victoria Monday to Saturday whilst at a conference in another hotel. I come from the UK but have been working in Africa since September 2012. I had already booked before seeing these reviews... More 

Was this review helpful? Yes 3
Bangkok, Thailand
Top Contributor
100 reviews 100 reviews
99 hotel reviews
164 helpful votes 164 helpful votes
1 of 5 stars Reviewed March 19, 2012

Lets see, no water coming out of the sink or shower, toilet didn't work, internet didn't work, TV didn't work, and to cap it all off, bed bugs! The breakfast was a joke and there is a nice prostitute establishment nearby. Spend an extra US $45/night and stay at either the Lesotho Sun or Maseru Sun hotels. After one night... More 

Was this review helpful? Yes 1
GKubirske, Manager at Victoria Hotel, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding the hotel. I am certainly disappointed that your stay was not all that it could have been and would like to apologize on behalf of the hotel and its team for your unsatisfied stay. I would, however, like to report that the hotel has been under COMPLETE... More 

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