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Maseru Sun Hotel

12 Orpen Road, Maseru, Lesotho
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Maseru Sun Hotel
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49 Reviews from our TripAdvisor Community

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Traveler rating
    5
    17
    20
    5
    2
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (49)
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    (9)
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Dublin, Ireland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in the Maseru Sun with a small group of friends for one night in July. Upon arrival, the external view of the rooms looked grubby and very old. The inside lobby, etc however had lovely decor as did the rooms which were spacious, comfortable (although the back door was very stiff and I was afraid it'd break) but... More 

Was this review helpful? Yes
LesothoSun, Manager at Maseru Sun Hotel, responded to this review

Dear ShaneGHogan Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience in our Restaurant.Thank you for recognizing the team members from this department for their commitment to our high standards. I appreciate your comments regarding the Bathroom Area. I would like to reassure you we Working on it. We are confident... More 

Midrand, Gauteng, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015 via mobile

I stayed at Maseru Sun for a week. It was a very homey vibe hotel. The staff was really friendly. The room service menu isn't great though, they should really improve on that, its limited and the food lacks flavour.

Was this review helpful? Yes 1
LesothoSun, Manager at Maseru Sun Hotel, responded to this review

Dear Anele N Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience at Maseru Sun Hotel. I appreciate your comments regarding our Room service offerings. I would like to reassure you we will soon have a new menu for Room service sisnce we have been woking on it. We are confident... More 

Nairobi, Kenya
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed April 25, 2015

I would have rated the hotel 'very good' - value was OK, the room was spacious and well-equipped, service was generally good and food was fine - but the wifi situation let them down. Firstly, it is not complimentary and you have a to pay for a voucher (which is bad enough!); secondly, reception had run out of vouchers so... More 

Was this review helpful? Yes 1
LesothoSun, Manager at Maseru Sun Hotel, responded to this review

Dear Pete H Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience in our Maseru Sun Hotel. Thank you for recognizing the team members from Food and Beverage for their commitment to our high standards. I appreciate your comments regarding WI FI access. I would like to reassure you we are... More 

Donabate, Dublin, Ireland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 6, 2015

I Stayed here for a week in February. Got picked up in the airport by the hotel and got checked in very easily. Room over looked the car park on the second floor which was fine for me and had a busy view but when the door is closed- it is quiet. Ask for a pool view for sun or... More 

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LesothoSun, Manager at Maseru Sun Hotel, responded to this review

Dear Traveling-Wilburys3 Thank you for posting your comment on Trip Advisor We were very happy to read your review, and are glad that we could contribute to making your trip to the Mountain Kingdom a great experience. It is very pleasing to read that you enjoyed the service offered by our team Personalised service is of great importance to Maseru... More 

London
Level Contributor
134 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed February 5, 2015

Some of the staff were on strike during my stay; a cheerful crowd with colourful umbrellas singing outside the hotel grounds. But the hotel seemed to be in good working order throughout my four days. Large comfortable bedrooms and good standard buffet meals. Some of the fixtures and fittings are a little tired but of good quality nonetheless. A lovely... More 

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Southport, United Kingdom
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed February 3, 2015 via mobile

It feels like if this hotel was across the border in South Africa it would have to be updated and upgraded to survive but because it's in Lesotho they don't have to make an effort. Despite the good £/rand exchange rate I was still paying £80+ per night. It was comfortable enough but just very tired with at best mediocre... More 

Was this review helpful? Yes
LesothoSun, Manager at Maseru Sun Hotel, responded to this review

Dear GeoffG123x I would like to personally thank you for taking the time to review our hotel. I understand your disappointment with our product and the service provided to you, and I appreciate your constructive feedback. We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess... More 

Travelers are raving about these Maseru hotels

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 23, 2015

This is a very old hotel, everything about it is from days gone by. I was in room 119 and a colleague was in room 129. Both our room doors needed some attention as opening and closing required some muscle. The air-conditioning did not work in room 119 as well as the television. The hotel sells internet vouchers which can... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 16, 2014

The hotel itself is old & needs to be updated. It has old furniture & needs some basic maintenance like paint & fixing loose items. For the price i would have to say its value for money as everthing u expect from a hotel is in place. The points they lose on aesthetics are made up by the staff. The... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 5, 2014

1 arrived in the morning and was asked to come back later as I was too early 2 was charged R100 for 100mb wifi 3 when room was finally ready had to go up 4 flights of stairs because the lift wasn't working. Porter was annoyed that I asked him to help with my bags 4 no water at the... More 

Was this review helpful? Yes 3
Maseru, Lesotho
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

enjoyed special weekend deal( like half price for double room on weekend) and delicious buffet dinner, the stuffs are so friendly,n the location is nice, I love the scene from dining hall.the gambling area is a bit noisy n filled with cigarette smoke, n the pool was very dirty at that moment. Anyway,it is a good place to recommend in... More 

Was this review helpful? Yes 2
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