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All 89 Accra hotels

Novotel Accra City Centre

4.0 of 5 Hotel   |   Barnes Road | PO Box 12720, Accra, Ghana
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Novotel Accra City Centre
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Ranked #23 of 89 Hotels in Accra
A recent review
4 of 5 stars reviewed 2 weeks ago
MickeyJay Toronto, Canada
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275 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
Top Contributor
63 reviews 63 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The positives of this hotel: accommodating staff, especially at the front desk; nice pool; very good restaurant and particularly good breakfast; the strongest internet signal I've experienced in the country with no difficulties signing in to it because it is "open"; location is perfect for me (though it would be tough to go for a walk); free transport to the... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Mickey Jay, We thank you for posting your comments. Your positive comments have been well noted and attention will be paid to areas to be improved. Customer satisfaction is our priority and therefore your feedback is important to us since it helps to maintain the quality. Thank you and we look forward to your next stay in our hotel.... More 

Accra
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Novotel is indeed one of the plush hotel in Accra. It may be a 4-Star hotel, though not too sure. It is situated on the Barnes Road.It has an international class of its own with very dedicated staff and very good facilities. It also serves as a place for conferences. It is refreshing to be at the pool-side. It has... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Sambed33, Thank you for posting your comments after your stay in our hotel We very much appreciate your postive points and our staff will be infotmed about your feedback. Customer satisfaction is our priority and we will work harder to maintain the good quality. We look forward to your next stay in our hotel. Best Regards Marc Frere General... More 

Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel the first two nights in Ghana. It was not extremely fancy by some standards but it was clean, safe and the power was on almost all the time. If you have been in Ghana you will understand how these are things you want.

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Tim- Fletcher, Thank yyou for posting your feedback after your saty in our hotel. Your postive comments have been noted and our staff will be made aware of your contribution in projecting our hotel. We will continue towork hard to maintain the quality as cutomer satisfaction is our priority. Thank you. Best Regards Marc Frere General Manager More 

Bernardsville, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Smallish room, typical airport hotel. I was there for two nights and they didn't make up the room after the first night stay. The bathroom amenities were good. The air conditioning unit was REALLY loud and sounded like it was on its way out. I couldn't get the tv to properly work and they said they'd send someone up to... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Laurie b, Thank you for your comments regarding your stay in our hotel. The contents have been well noted and attention will be paid to areas to be improved. We regret any inconvenience resulting from the issues mentioned in your review. It is our desire to provide good quallity service to our guests at all times. Thank and we... More 

Mozambique
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed staying at Novotel very much. I love the rooms especially the double doors. The furniture was well arranged and still left enough space for me to do yoga. It was really nice to hang out at the lounges, piano bar and the pool area. And the internet connection was superb! Small touches made my stay truly enjoyable: the... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Marie Sharon, We thank you for posting your comments after your stay in our hotel. The positive comments are appreciated and we have shared it with our team for them to be aware of your contribution and to continue with the good work. Attention will be paid to the issues raised to improve upon them . Customer satisfaction is... More 

uk
Top Contributor
178 reviews 178 reviews
83 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My employer chooses this hotel for stopovers in Accra. The room was basic but comfortable. it is worth taking a pair of slippers with you as the room floor is carpeted with a material that really should be laid outside rather than indoors. Hotel's perspective, it is very hard wearing though. I had the breakfast buffet and also a pizza... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Ianbeale, Thank you for posting your comments after your stay in our hotel. We will share your feedback with our team for them to be aware of thecontents. The contents have been well noted and we will work hard to maintain good quality at all times. Customer satisfaction is our priority and we look forward to serving you again.... More 

1 review
1 of 5 stars Reviewed November 20, 2014

I stayed here twice this mth. The first time from 11-14Nov. The second time 16-18 Nov. Both times it took 3 or 4 room changes to find a room that was not Hot ; and when you finally did it took 4 to 6 hrs for room to get cool. This hotel is selected by my company so i have... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear P247, Thank you for posting your comments on your stay. We are sorry your experience did not meet your expectations. The issues raised have been looked at and we will pay attention to those areas. Customer satisfaction is our goal and we hope you will give us the chance to serve you again. Best Regards Marc Frere General Manager More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 20, 2014

Slight improvements have been acknowledged. Although a long way to go. The rooms are still hot and stuffy, the indoor-outdoor carpet in the rooms are always filthy, the bath towels are thinning and most importantly, internet whether in your room or in the lobby lacks substantially. What good is complimentary internet if its mediocre at best. The staff will always... More 

Was this review helpful? Yes 1
Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Frederick, We thank you for taking time to comment on your stay in our hotel. The contents have been well noted and we will pay attention to areas that need improvement. Our goal is to satisfy our guests and will work hard to acheive good quality service. We hope you will give us the chance to serve you again.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 18, 2014

I stayed here for couple of nights.Nice place .Staff is very friendly apart .Food was nice.Overall good experience.The free airport shuttle was nice.Town is just few minutes away.Food was not so expensive.

Was this review helpful? Yes
Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Shawn P, Thank you for your positive comments about your stay in our hotel. We are happy to know that you a good experience and that you found our staff helpful. Customer satisfaction means a lot to us and we will continue to work hard . We look forward to your next stay in our hotel. Best Regards Marc... More 

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Additional Information about Novotel Accra City Centre

Address: Barnes Road | PO Box 12720, Accra, Ghana
Phone Number:
Location: Ghana > Greater Accra > Accra
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Accra City Centre 4*
Number of rooms: 196
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Also Known As:
Novotel Accra City Centre Hotel Accra
Accor Accra City Centre
Accra Novotel
Hotel Style:
#7 Luxury Hotel in Accra

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