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Novotel Accra City Centre

Barnes Road | PO Box 12720, Accra, Ghana
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Novotel Accra City Centre
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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    (325)
  • Mar-May only
    (69)
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    (92)
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Lagos, Nigeria
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

A little tired looking. I attended a programme at one of their conference facilities which was okay. Their snacks were awesome and the food was still great, just like my previous visits. I had no need for a room so I wouldn't know but aside a few things starting to look outdated, it served my conference purpose just fine!

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Bushey, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Room on third floor, very IKEA!!!, overlooking pool area, very quiet hotel. Small TV, fridge and kettle in room. No one ron\iron board. Staff friendly. When I went to my room at check in room key wasn't working so had to go down to front desk again to get it validated. This after a long day was frustrating. Pillows are... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear ArBeEmCiCoMu, We thank you for posting your comments after your stay in our hotel. The contents have been well noted and we appreciate your remarks about the friendliness of our staff and will make them aware of your contribution. We have also taken note of the issues raised and apologize for the inconvenience caused to you. Customer satisfaction is... More 

Esbjerg
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed many nights at this hotel in a period of 2 years. I am a platinum member of Accor Hotels, however this is not always recognized or you have to request and work hard to get the priorities of being a platinum member. It is like that the staff feels the hotel looses money when giving regular clients... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Mistercarsten, Thank you for taking the time to tell us about your experience after your stay in our hotel. We have carefully noted the contents and we are sorry your expectations were not met. We wish to render our sincere apologies and wish to assure you that we will ensure that you enjoy the full benefits of being a... More 

Lagos, Nigeria
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been to Accra a number of times but it's my first time in Novotel. First, when my taxi arrived at the entrance, there was no one to help with my bags or even the door, i was struggling with bags and door, when someone came to open the door. After check-in i was just given my card and... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Gracefulme, We thank you for posting your comments after your stay in our hotel. The contents have been carefully noted and we wish to render our sincere apology for the absence of porterage service on arrival, and the other issues mentioned in your feedback. The response given to you regarding the non-availability of bathroom supply until 07.00am is not... More 

Tampa, Florida, United States
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here multiple times for work. I always seem to get a room with a wet floor so take bedside shoes. Internet is slow, but staff is friendly. I only eat pizza at the hotel because I'm scared of the fruits and vegetables. Pizza is ok.

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Heather B, We thank you for taking the time to tell us about your experience at the Novotel Accra City Centre. Your positive comments about our Pizza is very much appreciated. We have also taken note of the issues you had with the wet floor and have asked our housekeeper to pay attention to it. Please accept our sincere... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visited Accra for three times and tried different hotels. If you have a chance - book Novotel. It is placed in a city center and the restaurant is really good. Try the steak and the local beer. It was a pleasure.

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Entaltsev, We very much appreciate your comments regarding your stay at the Novotel Accra City Centre. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed here on business, restaurant was very good. But, food was expensive. Local beer here is cheap. Service was a little slow but good. No irons or ironing board in room. The workout facilities are good. Very fast internet service for a hotel. Outdoor seating areas are nice. But bring mosquito repellents. Breakfast is included with your stay. The hotel... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Daniel R, We very much appreciate your comments regarding your stay at the Novotel Accra City Centre. The issues raised in your feedback has been well noted and will be given attention. We have irons and ironing boards in our housekeeping department and they are made available to guests rooms upon request. Customer satisfaction is our priority, therefore your... More 

London, United Kingdom
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 28, 2015

As you walking into the lobby it feels fairly ok, nice bar area with piano bar, nice restaurant but as soon as you walk into your room the music change! To me it look like a 80's pretend to be modern style! Horrible plasticky grey carpet, not advisable walking bare feet as it is so sticky especially on the bathroom... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Stefania T, Thank you for taking the time to tell us about your experience at the Novotel Accra City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the inconvenience caused to you due to the air-conditioning being noisy. At Novotel, we strive to provide a superior... More 

Kampala
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 16, 2015

I stayed in room 306. Compared to my stay here in 2012, this was a vastly better package...food was excellent with a good variety to choose from. The Exec Chef Louis took a personal interest and ensured everything was just the way you wanted it...the staff were attentive and very helpful with a warm friendly approach. From their housekeeping, laundry,... More 

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Koos K, Thank you very much for posting your comments after your stay and for noticing and remarking on the improvement between this stay and that 2012. Our rooms have been refurbished and plans are underway to renovate the public areas as well. We very much appreciate your comments regarding your stay at the Novotel Accra City Centre. It... More 

Nairobi, Kenya
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 11, 2015

My first experience with Novotel was in 2014 in Ivory Coast, and literally you could have transposed the Ivory Coast hotel and I would not know the difference. The design seems to be universal. Novotel is an old chain and that is obvious walking into the foyer, I was a guest of theirs for 10 nights and had ample time... More 

Was this review helpful? Yes 1
Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Oyateru, We thank you very much for posting your detailed comments after your stay in our hotel. The positive comments as well as other related issues have been well noted. We appreciate your time in giving an in depth analysis of our service and facilities. Attention will be given to the issues raised to for improvement in the different... More 

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