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All 89 Accra hotels

Novotel Accra City Centre

4.0 of 5 Hotel   |   Barnes Road | PO Box 12720, Accra, Ghana
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Novotel Accra City Centre
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48%
Ranked #17 of 89 hotels in Accra
A recent review
3 of 5 stars reviewed yesterday
Susan P
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246 people have reviewed this hotel

Traveler rating
    20
    85
    91
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Poor reception and service generally. Ok rooms and food. Dark halls. Best part - lots of electrical outlets. Also, conveniently located for downtown business. We started out at the Fiesta Royal, which we loved, but had to move to be closer to our worksite. In general, a step down.

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Rom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Was there for one week, and it was an okay hotel, It was clean and good, but it is a litle bit used, and some small Things can be done better, but it is useable, and the service was fine, if they change a litle bit in the breakfast it will be super, for exsample soft boiled egs instead of... More

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Paris, France
1 review
1 of 5 stars Reviewed 2 weeks ago

There never seems to be any improvement in what could be a beautiful property. My last stay my room was infested with ants! I have seen the pool backed up with slim and even feces. If you do wish to venture to the poolside, there are never enough towels. My water in my guest room has run brown with a... More

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Skyqueen, We thank you for taking time to comment on your stay in our hotel. Your comments have been well noted and the issues raised have been investigated. Attention will be paid to areas requiring improvement and necessary measures have been put in place to prevent the recurrence. Customer satisfaction is our priority and we will ensure that those... More

Edinburgh
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in the Novotel for a few weeks and it's absolutely fine - not brilliant, but completely fine! Pluses Are the pool which is very pleasant. Food is repetitive, staff are so so. Location is good, the cost is expensive for what you get, however it seems standard business prices for Accra.

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear nkf01, Thank you for taking time to comment on your stay in our hotel. Your good comments about our hotel have been well noted. Our team have been informed about your feedback and they are aware of their contribution in helping to satisfy the customer's expectations. Thank you and we look forward to welcoming you again at Novotel. Best... More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Its a shame that a property that should of been renovated 2 to3 years ago is in horrible shape. The rooms smell of mold. You may be lucky to get a room with the AC working and the management offering you a fan for the inconvenience. You can't have friends on the property to visit you or swim at the... More

Was this review helpful? Yes 3
Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Blaqbarbie, We thank you for taking time to write a review about your experience in Novotel Accra. Your comments have been well noted. Our hotel rooms were renovated recently and as we have not had many reported cases of the malfunctioning of our air- conditioning our chief engineer has been notified to check on it. At Novotel , our... More

Lagos, Nigeria
1 review
4 of 5 stars Reviewed 3 weeks ago

Pretty good hotel... Airport pick-up was really good despite a change in my arrival time and I just called the hotel on arrival. Service quality from the front desk very commendable. Had slight issues with paying for my booking with my card(guaranteed late check-in), but was allowed to check-in and I was able to head out to town to sort... More

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Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Babzinc, Thank you for taking time to send us a review at the end of your stay. Your comments have been well noted with much pleasure. Customer satisfaction is our priority and we appreciate the positive comments about our staff and will make them aware of the fact that their efforts are recognised. Areas requiring improvement will be given... More

Jonesboro, Georgia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm often a guess at the Novotel, once or twice a month as an airline crew member on a layover. The prostitutes run thru the hotel day and night and management turn away from the problem. THEY MUST PROFIT FINANCIALLY POINT BLANK. There,s mildew on the ceiling and shower. the air conditioning does not work properly, it's a hit or... More

Was this review helpful? Yes 4
Novotel Accra C, General Manager at Novotel Accra City Centre, responded to this review

Dear Nagelah, Thank you for taking time to comment on your stay in our hotel . We regret the fact that your expectations were not met during your stay and we wish to render our sincere apologies. Customer satisfaction is our priority; therefore your feedback is very important to us. We are taking the appropriate measures to prevent the reccurrence... More

Durban, South Africa
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 4, 2014

the rooms have a decent layout, and so do the social areas - lounge, pool area & dining room. the rooms are also clean, and the staff are efficient. the gym is small but well stocked. my only issue - which is a big one for someone who travels as much as me is both the quality of the food,... More

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Novotel Accra C, Directeur général at Novotel Accra City Centre, responded to this review

Dear Moorzinio, Thank you so much for your comment that we will share with our team. We have a new Executive Chef, I am sure you will love our new menu card offering you Ghanaian and International cuisine. Looking forward to welcoming you in Accra, Kind regards, Marc Frère General Manager More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 25, 2014

After being hustled by the pool, I went to the front desk to make a report, all they had to offer me was blank stares, and an indifferent attitude. The management was no better, I was told that at least they have less prostitutes than at the Movenpic. And the Novotel did not want to have a scene in the... More

Was this review helpful? Yes 4
Novotel Accra C, Directeur général at Novotel Accra City Centre, responded to this review

Dear Adrian G, Thank you for taking the time to post your review on Tripadvisor. We have taken in consideration your concerns. However, we would like to give you a more detailed answer. Would you please contact us as we were not able to find your registration under “Adrian G” for a stay during the month of May, as stated... More

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Additional Information about Novotel Accra City Centre

Address: Barnes Road | PO Box 12720, Accra, Ghana
Phone Number:
Location: Ghana > Greater Accra > Accra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Accra City Centre 4*
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Also Known As:
Novotel Accra City Centre Hotel Accra
Accor Accra City Centre
Accra Novotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Luxury Hotel in Accra
Hotel Class
Official Description (provided by the hotel)
The Novotel Accra City Centre is a 4 star hotel ideal for a holiday or business trip to Accra. 7 km from the airport and close to the conference centre and major banks, the hotel provides WiFi internet and six meeting rooms for business travellers. Guests on holiday in the Ghanaian capital will find the Makola Market, museums, theatre, golf and the beach all nearby. The hotel features a bar, restaurant, outdoor swimming pool, fitness centre, business centre, onsite parking and a tennis court. ... more   less 
Number of rooms
196

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