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Holiday Inn Accra Airport

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Plot 19 & 20 | Airport City, Accra, Ghana
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Holiday Inn Accra Airport
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Holiday Inn Accra Airport
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320 Reviews from our TripAdvisor Community

Traveler rating
    29
    139
    104
    35
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Minnesota
Level Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

The customer service in Accra is severely lacking, except at this hotel. I found the staff to be very warm and friendly. There is a Holiday Inn Lounge at the airport. You wait in the cool lounge until the driver comes to get you. The transfer is free, and much less chaotic than finding your driver outside or hailing a... More 

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Garching bei Munchen, Germany
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Well, I leant some years ago that smiling helps to keep one healthy. I have visited and stayed in this hotel for more that 4 times and it took me three years to realise that the best sales manager at the Hotel are the smiling, receptionist, smiling waiters, smiling cooks and the smiling restaurant service staff etc. They even smile... More 

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GMAccra, General Manager at Holiday Inn Accra Airport, responded to this review

Dear Pierre, Thank you very much for taking the time to write a glowing report on the Hotel Staff. We are upgrading the internet, and a brand new system will be in place within a few weeks with each room having its own dedicated wireless router. We hope to see you back soon. Bruce Potter General Manager More 

Seattle, Washington
Level Contributor
112 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 2 weeks ago

All hotels in Accra are overpriced. You don't get what you pay for. The Holiday Inn is like what you would expect to get for $80-110 in the U.S., not $265/night. Good things are that the service is quite friendly and efficient, especially by Africa standards. Rooms are spacious although worn, and there is an "old hotel" smell in the... More 

Was this review helpful? Yes 1
GMAccra, General Manager at Holiday Inn Accra Airport, responded to this review

Dear Kent, Thank you for taking the time to post your experience of the hotel and your stay. We are upgrading the Internet Offering and this will be in place in the coming weeks, giving all customers their own wireless router in their room. We so hope you will try us again in the future. Bruce Potter General Manager More 

Fortaleza, Brazil
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Gives you most of what you might expect from a Holiday Inn anywhere in the World. Rooms are ok, food good, staff excellent and even some leisure facilities (not all working). There is a decent Bar where you can expect a mass of expats, and the location handy for the airport with a free shuttle. As far a West Africa... More 

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GMAccra, General Manager at Holiday Inn Accra Airport, responded to this review

Dear Milesy, Thank you very much for taking the time to comment on your recent stay, we are very pleased that you enjoyed your experience and look forward to having you stay again soon. Bruce Potter General Manager More 

Milan, Italy
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have been here for a business trip, and my experience was ok. The hotel itself is very convenient, being located nearby the airport gives you little extra time to delay your check in and their shuttle service seems to be frequent and reliable. I had breakfasts, lunches and dinners here and my impression has been positive. The buffet was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review

Dear Antuono, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about the food. However, we’re sorry we fell below your expectation regarding the restaurant ventilation, room condition and the internet service which... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I spent 3 nights at the hotel and my room was old and tacky.The headboard had scratches all over .There was a constant noise coming through the ventilation at the door .it was as if when ever someone flushed their bathroom above mine I could hear the noise or the aircon kept making a rattling noise . On one of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review

Dear Stan M, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 23, 2015

Of all the Holiday Inns that I have stayed it , this is probably the oldest and most expensive. Room size was ok . I was upgraded to the executive floor. The furniture in the room showed signs of wear. House keeping needs to be improved a lot. The wooden floors and fittings had a smell of damp wood and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review

Dear Subroto V, Thank you for taking the time to write a review about our hotel. It is disheartening to know that you only found our hotel at its average best. Allow me to apologize for any shortfalls that may have caused you inconvenience, particularly with our housekeeping services and internet service provided. Let me assure you that your comments... More 

Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 13, 2015

Really struggled to find a room that did not stink from moisture. I moved from one to the other. It definitely was not just my sensitive nose but the porter agreed. Serious need of maintenance. I'm not going to be staying there again. Way too expensive for what you're getting.

Was this review helpful? Yes
GMAccra, General Manager at Holiday Inn Accra Airport, responded to this review

Dear Russel, Thank you for taking the time to post your feedback from your stay with us, It is important for us to acknowledge your concerns and I have started to track back the rooms that you experienced. The air conditioning system is essential to ensure you have a pleasant stay and must be in working order as we have... More 

Kuala Lumpur, Malaysia
Level Contributor
200 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed May 12, 2015

Quite expensive for a Holiday Inn but convenient if you are transiting Accra Airport or you are doing business near Accra Airport. The hotel is just 5 minutes drive from the airport. Check in was straight forward and I was upgraded to an Executive Room. The pool also looks pleasant from the window. The problem is the WiFi in my... More 

Was this review helpful? Yes
GMAccra, General Manager at Holiday Inn Accra Airport, responded to this review

Dear Roryjdoyle, Thank you for taking the time to provide us feedback on your recent stay with us. Please accept my apologies for the poor quality internet that you experienced in your room. We take internet very seriously and would very much like the opportunity to have you stay again as you are one of our loyal customers to IHG.... More 

Randburg
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 10, 2015

Stayed here on business for 4 days. Hotel was quite accommodating with requests. Bar and restaurant staff were friendly. Front desk staff ... Average. Rooms are quite big. Bathroom on the small side. TV in room very small and has limited channels. Mini bar empty. Buffet at lunch was good. As the name states, its close to the airport but... More 

Was this review helpful? Yes 1
GMAccra, General Manager at Holiday Inn Accra Airport, responded to this review

Dear Zhenn, Thank you for taking the time to provide feedback on your stay with us at the Holiday Inn Accra Airport., I am happy that you enjoyed your time with us and you comments will be used constructively with the team here. We look forward to having you stay again in the future. Bruce Potter General Manager More 

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