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Sheraton Addis

Certificate of Excellence
Taitu Street, PO Box 6002, Addis Ababa, Ethiopia
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1 room 1 guest
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Sheraton Addis
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530 Reviews from our TripAdvisor Community

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Traveler rating
    267
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    56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (530)
  • Mar-May only
    (151)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (122)
  • Dec-Feb only
    (116)
All months
Frankfurt, Germany
2 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed here seven times so far. The place is amazing. The people are friendly and everything is "no problem". The Indian restaurant is perfect. I had two main dishes! It's that good! This place is expensive, but worth it. I can't wait to go back!

Was this review helpful? Yes
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a retreat in the middle of nowhere... Even though the guards with AK47 at the main gate shake you as the first impression, this is definitely the best choice. Good food, lovely ambiance and service. You may have problem with credit card payment due to country's poor infrastructure...

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Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

For a first trip or an important first impression this land mark hotel may be your natural first port of call... It is expensive and value for money questionable. It however lives up to its star rating and service and food - especially the Indian restaurant excellent

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Barcelona, Spain
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, lovely staff, and lovely facilities. It is an oasis of calm and perfect place to unwind after a busy day of exploring Addis Ababa. The club floor is fantastic as you can enjoy wine in the lounge in the evening, or a quiet breakfast in the morning.

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Muscat
Level Contributor
105 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last year May I was on a similar one day visit to Addis for a meeting. This time around it was exactly 24 hours at the hotel and this stay was absolutely perfect without any hitch. The staff at airport on arrival was very courteous and the complimentary transport was very quick. The person at reception, Zelalem, was very warm... More 

Was this review helpful? Yes 3
selamawit A, Director Of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for providing such wonderful comments. The Sheraton Addis associate, are truly the heart of our hotel. We are so glad you took the time to recognize the level of service we are committed to providing our guests. We look forward to welcoming you back to Sheraton Addis. Sincerely Yours, Selamawit Alemu Director of Revenue Management More 

Level Contributor
191 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is one of my least favourite hotels I need to go to because of my job. It looks very impressive from the outside, but that's about it. They rooms are rather small and they past there good days as well. My room was not very clean, I had long black hair in the shower and it looked not... More 

Was this review helpful? Yes 1
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking time to provide us with your detailed comments in regards to your recent stay. Your comments are invaluable to us and it is through these types of constructive feedbacks we strive to enchant guests with impeccable services. I was sorry to learn of your concerns regarding your recent stay at the hotel... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel, has very beautiful views, lovely flowers spread around the building. Customer service was superb and a staff Zelalem is extremely pleasant and very, very helpful. The food was amazing, from the breakfast buffet, the poolside bar, the restaurants; all were divine. On Thursday there is a live band playing all sorts of music from reggae, blues, rap to... More 

Was this review helpful? Yes 2
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for posting your review after your recent stay at the Sheraton Addis. We are happy to know that you had enjoyed your overall stay with us and were pleased with the service as well as the facilities available at the hotel. Your valuable feedback is greatly appreciated and we look forward to welcoming you back in... More 

London
Level Contributor
126 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There is so much to say about the Sheraton Addis. It is rather expensive but I think that’s because it is the best hotel in town. For some strange reason it’s only 5th or 6th in TripAdvisor’s rankings but when you look at the “better” ones, you do wonder how they got there. Reviews for the Sheraton on here are... More 

Was this review helpful? Yes 3
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, First and foremost we would like to thank your for your detailed and honest feedback. We are happy that you found all our outlets and facilities to your expectations. We understand that the lack of fitness facility might be inconveniencing to our international travelers, hence we provide stationary exercise bikes into the rooms, which was also offered to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I went to or and it was long trip and want to rest .it was cold day and i try to increase the heater in the room but it was out of order and i frozen while i slept.and there was no wifi in the room i want to get shower .water was so weak it was so hard to... More 

Was this review helpful? Yes 3
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking time to provide us with your detailed feedback in regards to your recent experience at Sheraton Addis. The points of your dissatisfaction were discussed in depth by the management and are taken very seriously. Please accept our sincere apologies that we were unable to meet your expectation. In the meantime, I assure... More 

Seattle, WA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The grounds of this hotel rival those of any fine, global hotel. The fountains and pool are top rate. I'm here often on business and the service and food quality are some of the best in Addis. Though, I have noticed a slight decline in service over the past year, it is still one of the best. I find it... More 

Was this review helpful? Yes 1
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for taking the time to post your review after your recent experience at the Sheraton Addis. We are truly delighted to hear that you had chosen to stay with us and had an enjoyable overall experience at the hotel. Guest reviews like yours help us reach the urge for perfection. Thank you once again, for your... More 

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