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Sheraton Addis

Certificate of Excellence
Taitu Street, PO Box 6002, Addis Ababa, Ethiopia
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Sheraton Addis
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Sheraton Addis
Sheraton Addis
Sheraton Addis
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469 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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London
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sheraton Addis is a vast sprawling property with beautiful grounds and extremely helpful and welcoming staff. The pool area is huge and there are so many restaurants it is hard to choose one from the other. The rooms are modern and spacious with reliable Wifi, which is exactly what you want if you're on a business trip. I was there... More 

Was this review helpful? Yes
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, We were happy to read your positive review after your recent stay at the Sheraton Addis, thank you very much for your excellent comments on the staff friendliness. It is nice to not that you liked the swimming pool. Guest reviews like yours help us reach the urge for perfection. We look forward to welcoming you back not... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

christmas is a holiday to enjoy with your family that's exactly what we did. my family and I were at Sheraton to enjoy a Christmas evening with santa and other activities it was a day to never forget It was fantastic and it was the best christmas ever!♥♡♥♡★☆

Was this review helpful? Yes
New Orleans, Louisiana
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Amazing grounds with a posh small garden. Spacious areas and a few nice restaurants. The Indian fine dining was great. An absent minded server missed the order, but tasty food. Somewhat small portions so order well.

Was this review helpful? Yes
selamawit A, Director Of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for taking the time to post your review after your recent stay at the Sheraton Addis. We are truly delighted to hear that you had an enjoyable overall experience at the hotel. All your comments with regards to the hotel and restaurant experience are greatly appreciated. Thank you once again for your positive feedback and we... More 

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is without doubt one of the most enjoyable and pleasant Hotel properties I have stayed in. The friendliness and attention of the staff is first class. This hotel offers a varied selection of restaurants and bars. The rooms are as you would expect from a 5 star hotel, impeccably clean and well stocked up with guest amenities.

Was this review helpful? Yes
selamawit A, Director Of Revenue Manager at Sheraton Addis, responded to this review

Dear Guest, Thank you for taking the time to post your review. We are delighted to hear that you had enjoyed your overall experience with us at the Sheraton Addis and were pleased with the service rendered by our associates. Please may we mention that customer care is amongst our highest priorities and it is gratifying to receive kind feedback... More 

Debre Zeyit, Ethiopia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

thank you so much all. i had a great stay. i love the service,food and room. all staffs courtesy is amazing, they are all help full,their service is speedy . i can assure you i will come back with my friends and i will recommend other guests to come to this hotel.

Was this review helpful? Yes 1
selamawit A, Directof of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for your thoughtful review. We are glad to hear you mention of the details that truly make the Sheraton Addis exclusive. Thank you once again, for your review we look forward to providing you with another unrivaled experience. Sincerely Yours Selamawit Alemu Director of Revenue Management More 

Stone Mountain, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We wanted to have a late afternoon dinner! We wanted steak (that had been recommended by a friend) at a certain restaurant within the Sheraton. We found the place eventually because we walked into the wrong restaurant! They were about to close at 3:00pm and it was now about 2:35pm. The hostess seemed relieved that we asked for the best... More 

Was this review helpful? Yes 1
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking time to provide us with your detailed feedback in regards to your recent experience at Sheraton Addis. The points of your dissatisfaction will be addressed to all concerned. Please accept our sincere apologies that we were unable to meet your expectation. In the meantime, I assure you that we will go through... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Best Hotel in Addis...well located , adjacent to both the city and Airport. Rooms: Spacious and well equipped Food: Up to standard but Nothing special Service: Great room service but a bit slow in the restaurants Facilities: Great pool + spa accessible (at no extra cost) to those staying with the Hotel. Internet: Best in its class in Ethiopia, great... More 

Was this review helpful? Yes 1
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for your review on our property. We are glad to know that you liked our overall services and facilities, guest reviews like yours help us reach the urge for perfection. It will be our pleasure to welcome you once again at the Sheraton Addis and reassure you of our best attention at all times. Sincerely yours,... More 

Oslo, Norway
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Sheraton Addis has a 5 star rating, beautiful lands, and very polite staff. However, this is where it ends as an experienced traveller. My colleague and I check in at different times, with no assistance with bags and zero orientation of the hotel (i.e. where is breakfast served). My colleague who is a diet coke/pepsi drinker soon found out... More 

Was this review helpful? Yes 4
selamawit A, Director Of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking time to provide us with your detailed feedback in regards to your recent experience at Sheraton Addis. The points of your dissatisfaction were discussed in depth by the management and are taken very seriously. Please accept our sincere apologies that we were unable to meet your expectation. In the meantime, I assure... More 

Nairobi, Kenya
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

all the luxuries you can request for.....amazing swimming pool, sauna, spa.....royal rooms, variety of restaurants to choose from....gaslight nightclub to enjoy with your spouse. a must for couples and families to enjoy...

Was this review helpful? Yes 1
selamawit A, Director Of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for posting your review after your recent stay at the Sheraton Addis. We are happy to know that you had enjoyed your overall stay with us and were pleased with the service as well as the facilities available at the hotel. Your valuable feedback is greatly appreciated and we look forward to welcoming you back in... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went recently to Ethiopia for a short business trip in preparation for an international fertilizer conference. This is by the nicest place I've stayed lately; the breakfast buffet was good, the Italian restaurant in the Sheraton has a nice caprese salad and lasagna too. Very nice, first-class hotel.

Was this review helpful? Yes 2
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for your review on our property. We are glad to know that you liked our overall services and facilities, guest reviews like yours help us reach the urge for perfection. It will be our pleasure to welcome you once again at the Sheraton Addis and reassure you of our best attention at all times. Sincerely yours,... More 

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