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Sheraton Addis

Certificate of Excellence
Taitu Street, PO Box 6002, Addis Ababa, Ethiopia
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Best prices for: 1 room 1 guest
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Sheraton Addis
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Sheraton Addis
Sheraton Addis
Sheraton Addis
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478 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Nairobi Region, Kenya
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the hotel about four times within the past year, my latest visit was in January 2015, and I have constantly been impressed. The decor in the room is fantastic, the standard rooms I've stayed in have all had balconies complete with a table and chairs and a fantastic view of the swimming pool below. Room service... More 

Was this review helpful? Yes 1
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest Thank you very much for your thoughtful review. We are glad to hear you mention of the details that truly make the Sheraton Addis exclusive. Thank you once again, for your review we look forward to providing you with another unrivaled experience. Sincerely Yours Selamawit Alemu Director of Revenue Management More 

Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had heard so much about this hotel and was looking forward to my Addis trip. The hotel looks impressive with lovely gardens and very spacious. The rooms were good, clean & nice decor. Not all the restaurants were open. The service was below average (not attentive) in the Sommerfield restaurant and the quality and taste of the food in... More 

Was this review helpful? Yes
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for taking the time to post your review. We are delighted to hear that you had enjoyed your overall experience with us at the Sheraton Addis We have however noted your various comments and would like to apologize for any inconvenience you had experienced during your stay. Please be assured that we take all our guest... More 

Toronto, Ont
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you spend much time in Africa you realize that many places are not exactly as advertised. That is certainly the case with the Sheraton in Addis Ababa. The hotel facility is a lovely looking typical five star hotel and the gardens are well maintained (although strangely the hotel has no gym). The signs outside of the elevator banks advertise... More 

Was this review helpful? Yes 2
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking time to provide us with your detailed feedback in regards to your recent experience at Sheraton Addis. It is never pleasant to learn of a valued guests’ dissatisfaction, we do however appreciate the time you have taken to bring these matters to our attention as it is only through your valuable comments... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hilton Addis is the most hommy hotel in Addis almost the busiest hotel in Addis The lobby bar is really very nice The Gazebo is really fantastic atmosphere The traditional Ethiopian coffee corrner is really great I can't get enough of the Ethiopian coffe at that corner Generally I like the place

Was this review helpful? Yes 2
Nairobi, Kenya
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been coming to this hotel on and off for the past 15 years or so, stayed there this week, during the recent COMESA session. From check in to check out no complains. The rooms are excellent, spacious and clean, my room had a nice balcony, which was great. The food is good, there are a number of different... More 

Was this review helpful? Yes 2
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking the time to provide us valuable feedback Having stayed with us before, we are happy to hear that you had enjoyed your overall experience with us. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit. Sincerely Yours Selamawit Alemu Director of Revenue Management More 

Lusaka
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for three nights from 26th to 29th March, 2015 and I enjoyed every moment of my stay. The rooms are state of the art and very clean with great luxurious amenities - how great. The meeting rooms were great since we were holding a conference at the hotel. Good customer service. Room rates are quite... More 

Was this review helpful? Yes 2
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for taking the time to post your review. We are delighted to hear that you had enjoyed your overall experience with us at the Sheraton Addis and were pleased with the service rendered by our associates. Please may we mention that customer care is amongst our highest priorities and it is gratifying to receive kind feedback... More 

London, United Kingdom
Top Contributor
179 reviews 179 reviews
65 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After two weeks travelling on the Northern Circuit it was a treat to visit this great hotel for a night before heading home. My flight was delayed arriving from Axum but it was no issue to rearrange the transfer, which I am grateful for. Beds are huge in good-sized, clean rooms with great shower and bath facilities. Really quiet as... More 

Was this review helpful? Yes 1
selamawit A, Director Of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you for your feedback after your recent stay at the Sheraton Addis hotel. It’s always very rewarding to receive positive comments from our guests. We look forward to having you with us in the near future. Sincerely Yours Selamawit Alemu Director of Revenue Management More 

Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is beautiful with intriguing African and international guests. Earlier reviews may be accurate but NOT now. Shower half works, service in hotel resturants is abysmal! Food in Italian resturant awfull and service worse. Don't eat here. Gaslight Club billed as hotspot in city had 8 guests at midnight last night ( Friday) This hotel is safe and for... More 

Was this review helpful? Yes 1
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback in regards to your recent experience at the Sheraton Addis. Your comments are invaluable to us and it is through these types of constructive feedbacks we strive to continue improving our services. Thank you once again for sharing your experience. Sincerely, Selamawit Alemu... More 

London
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Sheraton Addis is a vast sprawling property with beautiful grounds and extremely helpful and welcoming staff. The pool area is huge and there are so many restaurants it is hard to choose one from the other. The rooms are modern and spacious with reliable Wifi, which is exactly what you want if you're on a business trip. I was there... More 

Was this review helpful? Yes 2
selamawit A, Director of Revenue Management at Sheraton Addis, responded to this review

Dear Guest, We were happy to read your positive review after your recent stay at the Sheraton Addis, thank you very much for your excellent comments on the staff friendliness. It is nice to not that you liked the swimming pool. Guest reviews like yours help us reach the urge for perfection. We look forward to welcoming you back not... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

christmas is a holiday to enjoy with your family that's exactly what we did. my family and I were at Sheraton to enjoy a Christmas evening with santa and other activities it was a day to never forget It was fantastic and it was the best christmas ever!♥♡♥♡★☆

Was this review helpful? Yes 1
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