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All 6 Djibouti hotels

Djibouti Palace Kempinski

4.5 of 5 Hotel   |   Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
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Djibouti Palace Kempinski
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Ranked #1 of 6 Hotels in Djibouti
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 2, 2014
Sagal B Mogadishu, Somalia
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249 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Mogadishu, Somalia
1 review
4 of 5 stars Reviewed September 2, 2014

I visited this hotel, August 2014, a week ago, although i didn't stay the Hotel but visited and had spa sessions and it blew my mind and make me forget the incredibly hot weather of Djibouti, the service in the lounge aria is not the best , if you sit outside it will take you for ever to get someone... More

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are delighted to receive your feedback. It is extremely gratifying to know that you have enjoyed the experience during your visit to the hotel Spa. Thank you for your appreciation of the facilities and services of the hotel Spa. In regards to the service delay, we have shared... More

Helsingborg, Sweden
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2014

I was here 2010 while serving on a man-o-war, deployed in the Gulf Of Aden on a anti-piracy-mission. We used The Palace as a place for R&R and I think it is rare that a place so in full live up to the abbreviation Rest and Relaxation. The staff is excellent and the hotel purveys almost anything a weary, run... More

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sir, Thank you for sharing your experience on Trip Advisor. We are delighted to receive such an encouraging feedback from you. It is extremely gratifying to know that you have enjoyed the stay experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with... More

usa
Top Contributor
97 reviews 97 reviews
41 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 1, 2014

We recently stayed here and had a nice stay. I was concerned to go to this area given the recent terrorist attack in Djibouti but I did feel very safe at this hotel. I do recommend using their driver to pick you up at the airport. it is definitely worth it. We were met warmly by the driver who brought... More

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are delighted to receive such an encouraging feedback especially from senior contributor as yourself. It is extremely gratifying to know that you have enjoyed the stay experience during your recent visit to the hotel. Thank you for your appreciation of the facilities, services and security measures of the... More

Dar Es Salaam Region, Tanzania
1 review
2 of 5 stars Reviewed July 27, 2014

Improvement require every where. Not just taking money as kempinski and service as bush camp. Food are just not up to standards as kempinski. Team product knowledge require major development to deliver proper service as they are not having in restaurants.

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your valuable feedback on Trip Advisor. At the onset, please accept our sincere apologies for the inconvenienced caused during your recent stay with us. We truly regret the disappointment you have expressed over the quality of services. We have discussed your feedback with the respective team members to identify the reasons for the lapses.... More

Ebene, Mauritius
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 17, 2014

I stayed here during the African Internet Summit. This was my second time in Djibouti and this hotel was certainly much better than the Sheraton where I stayed on my last trip. Due to terrorist threats earlier before I arrived, there was increased security - an inconvenience I didn't mind. Overall, the rooms are great, clean and very spacious. Towels... More

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is especially gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visits to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with... More

Copenhagen, Denmark
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 20, 2014

a good hotel to recommend while in djibouti,i have been there many times since it was new,and being a travel and having been stayed in other hotels in djibouti i would say its a gem.it have very nice view, spacious rooms with comfatable beds, the beautiful lobby,and swimming pools, and good breakfast with varietes.

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are delighted to receive such an encouraging feedback from you. It is extremely gratifying to know that you have continually enjoyed the stay experience during your visits to the hotel. Thank you for your appreciation of the facilities and services of the hotel. Your positive feedback is always... More

Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed June 5, 2014

Many reviews write glowingly of the Kempinski Palace in Djibouti - but I simply did not recognise the hotel from those reviews when I arrived. Perhaps I was part of the delegation participating in Africa's biggest Internet conference, so we were reserved the conference delegate treatment - an annoyance that was shattering the possibly normal calm of the place. So... More

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Mr. Sir, Thank you for your comments and feedback about Djibouti Palace Kempinski. It is true that the largest African internet summit took place in our property and our services were extended at the highest level with successful feedback received from organizers and international sponsors of this event, despite our efforts it is unfortunate to read your comments. Concerning... More

Dorchester, United Kingdom
Top Contributor
77 reviews 77 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 28, 2014

Fantastically well appointed hotel. Service is first class. Food is excellent. Pools and beaches are well maintained. Grounds are immaculate. Rooms are clean, well equipped and with very comfortable beds.

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are delighted to receive such an encouraging feedback especially from senior contributor guests as yourself. It is extremely gratifying to know that you have continually enjoyed the stay experience during your visits to the hotel. Thank you for your appreciation of the facilities and services of the hotel... More

Dubai, Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2014

It's a 5 star hotel and have very nice view on the sea. Gorgeous Swimming pool and very good facilities mainly for Buisness.The pools, beach and hotel are well maintained with tennis courts, a spa and gym are great, but the only main issue was the cleaness of some spots and mainly the room

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sami Syrine, I am glad to know that you have experience our facility and outlets. It is with the consistency of excellent service and constructive feedback such as ours which helps us everyday to improve and ensure we meet the expectations of our guest. We highly appreciate your feedback and will communicate it to all concerned departments. Again, thank... More

Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

They say, there is no second chance for making a first good impression. And this hotel did not fail for a full week to give us one good impression after the other, from the moment we stepped into the lobby we felt very relaxed, warm welcome, a smile on every face, efficient check in, it seemed like the staff were... More

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Mr. Ahmed, Thank you for sharing your experience at the Djibouti Palace Kempinski. I am pleased to know that your journey with us was remarkable, comfortable and valued as you said. We continue to strive for perfection, flawless services and special attention to our valuable guest. It is an honor to receive your review confirming so. I am glad... More

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Additional Information about Djibouti Palace Kempinski

Address: Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
Location: Djibouti > Djibouti
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Djibouti Palace Kempinski 4.5*
Number of rooms: 320
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Also Known As:
Djibouti Palace Kempinski Hotel Djibouti
Palace Kempinski Hotel Djibouti
Palace Kempinski Djibouti

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