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Djibouti Palace Kempinski

Certificate of Excellence
Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
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Djibouti Palace Kempinski
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Ranked #1 of 6 Hotels in Djibouti
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
percyvakil Mumbai (Bombay), India
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288 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • Dutch first
  • English first
  • French first
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Addis Ababa, Ethiopia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

Though my room was supposed to come with breakfast, I've been charged nearly $30 each day to eat breakfast. Terrible service. I questioned the fact that my room was supposed to come with breakfast but the management did nothing to remedy the situation. Apparently, they don't honor the terms of booking. Further, the service has been distant and rude. For... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Mrs. Inez, First allow me to apologize for the hotel not delivering on its service promise. It is our aim to always provide our valued guests with a quality luxurious experience here on the horn of Africa. I have reviewed the case, in order to find out the details. As I cannot find a reservation that matches your information,... More 

Mumbai (Bombay), India
Top Contributor
559 reviews 559 reviews
18 hotel reviews
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed 1 week ago

The Djibouti Palace Kempinski hotel is the largest and best hotel in Djibouti. I think it's also the only 5 star hotel there. The hotel is located on a spit of land protruding into the sea. It's not a tall building but is a long structure spread over a large property. The hotel has 320 rooms and suites. It is... More 

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from a senior contributor like yourself. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel.... More 

Kaiserslautern, Germany
Contributor
18 reviews 18 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was really surprised at the quality of this hotel. This was the first time that I have stayed at a Kempinski hotel and I would return to another of there locations. Overall, my stay was very pleasant and I was happy that this hotel provided the level of service that they did. The rooms were spacious, clean, and modern.... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities of the hotel. At the onset, please accept our sincere apologies for... More 

Palma de Mallorca, Spain
Top Contributor
50 reviews 50 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I have visited the Kempinski Hotel 3 times during my visits to Djibouti. Every time has been a wonderful experience. The reception area is spacious and superbly decorated. We normally go for lunch and then laze around the beautiful pool for the rest of the afternoon and then go for a cocktail in the beautifully decorated bar there. The food... More 

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, but the staff and service leaves MUCH to be desired. Very nice rooms and apartments, not sure they are worth the price, but it is just about the only option here in Djibouti, so they can charge what they want. Drinks and food are VERY expensive, but most of the wait staff is very nice and personable.

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities of the hotel. At the onset, please accept our sincere apologies for... More 

Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Kempinski during a business trip to Djibouti City. My overall experience was great. The room was clean and well maintained with nightly turn down service. The Italian restaurant Tentazioni who's staff was friendly and accommodating.

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Hong Kong, China
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed for one week with Djibouti Kempinski on business trip. Room was clean and large with seaview. However, the wifi (although with expensive charge) was extremely unstable. I tried to call IT support and waited for one hour (albeit constant reminders). The wifi problem continued. It is totally unacceptable for business travellers and it's definitely not Kempinski standard.

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Mr. Henry, We would like to thank you very much for taking the time to give us your feedback. At Djibouti Palace Kempinski, we are always seeking to improve. We truly regret the disappointment you have expressed regarding the Hotel internet services, please be informed that your comment has been transferred to our Management and we are looking into... More 

Swansea, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 15, 2015

I was expecting great things from this hotel but was disappointed more during my stay. Bearing in mind that this is a 5 star hotel, the food was really hit and miss in quality and variety. How can you not have a juice bar with no fresh orange juice or bananas?? When asked for black tea, I was told that... More 

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Ms. MoneyPenny, First allow us to thank you for sharing your experience with us and by doing so allow us to identify areas of which we need to put a stronger focus. We recognize that can always improve and are on the constant quest for excellence. Without going into details, I believe that my Deputy General Manager already had... More 

Dammam, Saudi Arabia
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

I came to Djibouti on a business trip. We reached hotel around noon time and requested for early check-in but was flatly refused. This was a little surprise. Anyways, I got the room around 3 pm after good lunch at the Kempinski Restaurant. The hotel is well situated and staff is nice. The only problem I see is the hotel... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with the... More 

San Francisco, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

An excellent stay while in Djibouti. We visited the pool and the bar, did not stay overnight. It is a very upscale hotel, seems to be hands down the nicest in Djibouti. The pool area is relaxing, especially sitting by the water with some drinks.

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

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