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All 6 Djibouti hotels

Djibouti Palace Kempinski

4.5 of 5 Hotel   |   Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
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Djibouti Palace Kempinski
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Ranked #1 of 6 Hotels in Djibouti
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Dirk R Buenos Aires, Argentina
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265 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buenos Aires, Argentina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My week at the Kempinski was satisfactory. The hotel is lovely with excellent accommodations. The few meals I had there were delicious and expensive, the staff professionally courteous. My bed was comfortable and the soothing hallway music was barely noticeable in the room. The safe worked and they brought me an iron and board when I asked. I would consider... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your valuable feedback with us on Trip Advisor. At the onset, please accept our sincere apologies for the inconvenienced caused during your recent stay with us. We truly regret allowing you to leave us disappointed and for waking you as you said during the middle of the night We have discussed your feedback with... More 

Taipei
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Anyone who has stayed with Kempinski in the past knows that they do an amazing job of taking a challenging location and turning it into an amazing FIVE STAR experience. Djibouti Palace is no exception. It is the finest hotel I have ever stayed in on the continent of Africa. Fantastic food, well appointed rooms, amazing views of the Red... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Twice I have had the privilege of staying at this gem of a hotel. This is definitely the oasis of Djibouti. Being an experienced Africa traveler I know what it takes to give what I got. The excellent room, spacious and clean, with a wonderful bed, gave rest to my body that had suffered in three other African hotels before... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Chalfont St. Giles, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Lovely building with all of the features a traveler would want but the hotel is not being maintained to a high standard. The rooms are starting to show their flaws and the rest of the building needs some work. Attention to detail is needed for a 5 star hotel. The staff is not very helpful and seems to be bothered... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your valuable feedback and appreciating the hotel on Trip Advisor. At the onset, please accept our sincere apologies for the inconvenienced caused during your recent stay with us. We truly regret the disappointment you have expressed regarding the hotel staff and hotel maintenance. We have discussed your feedback with the respective team members to... More 

Djibouti, Djibouti
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The best hotel in Djibouti by far. Each time I do have guests coming to Djibouti or I do have vacation I book in the hotel. The rooms are spacious, well furnished, spacious and clean. Variety of restaurants, personally I prefer the seafood one. The staff is warmed and helpful.

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sir, Thank you for taking the time to give us feedback on your recent stay. I am glad you enjoyed your stay and our sea food restaurant "Bankouale". It is extremely heartening to receive your feedback which reaffirms our commitment to ensure our guests receive personal attention and consistently high quality of service. Your positive feedback would always be... More 

Londonderry, New Hampshire
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed here before and it was nicer then but now it seems to be falling apart and customer service is spotty. For this trip I was placed on the 5th floor where the numbers were falling off the doors, the doors themselves on many rooms were gouged and marred, and the carpets were stained. The hallways were dimly lit... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sir, Firstly allow me to thank you for having taken the time to provide us your feedback over TripAdvisor . Please allow me to assure you that your satisfaction is my prime concern and kindly accept my apologies for the inconvenience experienced. With the same concern in mind, please allow me share with you that our reservation agent did... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I just have grown to hate this hotel. I've stayed here for over 200 nights and have no choice. This is such a cash cow for Kempinski ($200+/night) it amazes me that they allow the hotel to continue to operate as it does. Here is the list of things, in priority order, as to why you avoid staying here if... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sir, First of all I would like to thank you for taking the time to provide us your feedback and for sharing with us your experience. I will start by saying that yes, as all other hotels, we certainly have our set of challenges and issues that we face and need to improve upon. I cannot say however that... More 

Stuttgart, Germany
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 15, 2014

During an assignment to Djibouti, I had several opportunities to enjoy the Kempinski. It has no peer in the small, but strategic country of Djibouti, and has an amazing spa, great nightlife, and excellent food. They wrap you in the Kempinski luxury that's known worldwide for the brand. I would strongly, urgently, encourage all to stay there and really enjoy... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from a senior contributor like yourself. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel.... More 

Shanghai, China
Top Contributor
84 reviews 84 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 5, 2014

For me, Djibouti is a desolate and depraved place that I chose to visit out of curiosity. By day there are unique experiences to be had, plenty of places where photos cannot be taken as you'll be accused of planning a terror attack, and everyone seems to be high on qat. Having arrived after connecting in Addis from Shanghai, I... More 

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your valuable feedback on Trip Advisor. It is gratifying to receive feedback from a senior contributor like yourself. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have... More 

Melbourne, Florida
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 4, 2014

Location and property was great. Service was average. Very vast and plentiful of restaurants to choose from. Bed was ok, was not very comfortable. Internet was out 3 out of 5 days during my stay. Tried to include 100 dj franc donation automatically on my bill. Good thing I caught it.

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your valuable feedback on Trip Advisor. At the onset, please accept our sincere apologies for the inconvenienced caused during your recent stay with us. We truly regret the disappointment you have expressed regarding our beds in the rooms. We have discussed your feedback with the respective team members to identify the reasons for the... More 

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Additional Information about Djibouti Palace Kempinski

Address: Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
Location: Djibouti > Djibouti
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Djibouti Palace Kempinski 4.5*
Number of rooms: 320
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Also Known As:
Djibouti Palace Kempinski Hotel Djibouti
Palace Kempinski Hotel Djibouti
Palace Kempinski Djibouti

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