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Djibouti Palace Kempinski

Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
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Djibouti Palace Kempinski
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Ranked #1 of 6 Hotels in Djibouti
A recent review
3 of 5 stars reviewed 5 days ago
madmag65 Nanjemoy, MD
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308 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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  • English first
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Nanjemoy, MD
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Spent 6 nights here last week of June 2015. Room was excellent; plenty of water bottles were provided. The bed had a pillow mattress that made for an excellent sleeping experience. Caution that the minibar is not free and your invoice at the end of your stay automatically charges you for its contents, as well as a daily donation to... More 

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities of the hotel. At the onset, please accept our sincere apologies for... More 

North Logan, Utah
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed in this property for about a month and it was really an island in the desert. I loved the workout facilities and the pools where good swims could take place. While in Djibouti I had the opportunity to visit most the country on roads that really were tracks where rocks were pushed aside so vehicles could travel.... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with the... More 

Lima, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited this hotel for R&R while I was deployed in the military. Djibouti, Africa does not offer much, but if you find yourself in that country, I would recommend staying here. The staff is very friendly and accomodating. My only reservation was the prices of some of the services and goods. They don't transact in US currency so you... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with the... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a few days in late 2011 with my boyfriend and we enjoyed the stay immensely. The pools are great (swim up bar, infinity pool overlooking the ocean, comfortable chairs), restaurant was fantastic (we usually visited it for breakfast), and the hotel itself was beautiful. However, do not expect much to do within walking distance. We walked... More 

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience with your partner during your visit to the hotel. Thank you for your appreciation of the facilities of the hotel. Your positive feedback is always a... More 

Nairobi, Kenya
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed her for business. Rooms are comfortable with great sea views. The property is well maintained and the staff were courteous and efficient. Qualities always associated with the Kempinski chain. The fitness center was excellent - very well equipped overlooking the pool. During my stay they had a high occupancy of military personnel who used the fitness center in the... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities of the hotel. Your positive feedback is always a source of motivation... More 

Dalen, The Netherlands
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel twice, but was less than satisfied with the overall performance. The hotel is just too big for a real hotel and real service. Many rooms and apartments are rented out to people that work here for longer periods of time. I had several bad experiences here, credit card wasn't accepted, they charge you an arm... More 

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Djibouti Palace Kempinski. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Djibouti Palace Kempinski, we strive to provide a superior service experience for every guest; therefore your feedback is very important to... More 

Washington DC, District of Columbia
Top Contributor
77 reviews 77 reviews
51 hotel reviews
131 helpful votes 131 helpful votes
2 of 5 stars Reviewed 3 weeks ago

IWhen checking in the staff lost track of my luggage. The front desk attendant called me into the baggage room so I could identify my bag for her. I planned to stay here for a month for business--with this kind of start it seems like it will seem like a very long stay. Usually in 5-star hotels you are escorted... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Mam, Thank you for taking the time to tell us about your experience at the Djibouti Palace Kempinski. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Djibouti Palace Kempinski, we strive to provide a superior service experience for every guest; therefore your feedback is very important to... More 

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent nights on a business trip. The hotel is located by the beach near the French military base. The building is well maintained from outside and inside. Large lobby and bar/coffee areas. The distance from the reception to the rooms could be long so be careful if you cannot walk long distance. I had a sea view room; great view... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sir, We would like to thank you very much for taking the time to give us your feedback. At Djibouti Palace Kempinski, we are always seeking to improve. We truly regret the disappointment you have expressed regarding delay in service and employee conduct, please be informed that your comment has been transferred to concerned departments and we are looking... More 

Washington DC
Top Contributor
56 reviews 56 reviews
43 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are visiting Djibouti than you are more than likely in logistics/transportation, military, or are an intrepid French tourist. If you are looking for a hotel in Djiboutiville this is your best option. The hotel is large, spacious, beautiful and there really isn't much competition although maybe that will change in time as Djiboutiville's infrastructure continues to develop. There... More 

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DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from a senior contributor like yourself. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities of the hotel. Your positive feedback is always... More 

Arlington, Virginia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First, it has to be acknowledged that the Kempinski is the nicest hotel in Djibouti. While that is not saying much given the dearth of choices, it is a nice hotel with beautiful grounds. In my opinion, the lack of competition has allowed the Kempinski to let quality slide in certain subtle ways. I used a back stairway to access... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Sir, We would like to thank you very much for taking the time to give us your feedback. At Djibouti Palace Kempinski, we are always seeking to improve. We truly regret the disappointment you have expressed regarding stairs cleanliness and check-in process, please be informed that your comment has been transferred to our Management and we are looking into... More 

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