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Djibouti Palace Kempinski

Certificate of Excellence
Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
Hotel amenities
Djibouti Palace Kempinski
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Ranked #1 of 6 Hotels in Djibouti
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Scott L Pennsylvania
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283 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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Pennsylvania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Kempinski during a business trip to Djibouti City. My overall experience was great. The room was clean and well maintained with nightly turn down service. The Italian restaurant Tentazioni who's staff was friendly and accommodating.

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Hong Kong, China
Contributor
14 reviews 14 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed for one week with Djibouti Kempinski on business trip. Room was clean and large with seaview. However, the wifi (although with expensive charge) was extremely unstable. I tried to call IT support and waited for one hour (albeit constant reminders). The wifi problem continued. It is totally unacceptable for business travellers and it's definitely not Kempinski standard.

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Mr. Henry, We would like to thank you very much for taking the time to give us your feedback. At Djibouti Palace Kempinski, we are always seeking to improve. We truly regret the disappointment you have expressed regarding the Hotel internet services, please be informed that your comment has been transferred to our Management and we are looking into... More 

Swansea, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was expecting great things from this hotel but was disappointed more during my stay. Bearing in mind that this is a 5 star hotel, the food was really hit and miss in quality and variety. How can you not have a juice bar with no fresh orange juice or bananas?? When asked for black tea, I was told that... More 

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Ms. MoneyPenny, First allow us to thank you for sharing your experience with us and by doing so allow us to identify areas of which we need to put a stronger focus. We recognize that can always improve and are on the constant quest for excellence. Without going into details, I believe that my Deputy General Manager already had... More 

Dammam, Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came to Djibouti on a business trip. We reached hotel around noon time and requested for early check-in but was flatly refused. This was a little surprise. Anyways, I got the room around 3 pm after good lunch at the Kempinski Restaurant. The hotel is well situated and staff is nice. The only problem I see is the hotel... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with the... More 

San Francisco, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

An excellent stay while in Djibouti. We visited the pool and the bar, did not stay overnight. It is a very upscale hotel, seems to be hands down the nicest in Djibouti. The pool area is relaxing, especially sitting by the water with some drinks.

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Senior Contributor
22 reviews 22 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

I stayed there only 2 nights. Wireless internet is ok. Stuff are kind and helpfull. Buildings and location are perfect. Only thing .. you will not find anything to eat out of FOOD times but room service. Unique hotel for Djibouti .

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Hingham, MA
Top Contributor
51 reviews 51 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 8, 2015

Visited with our family who are working in Addis. Luxurious accommodations over a sprawling property that includes several restaurants, a casino, and a large pool area. They are serious about security here, and the location on a peninsula makes it difficult to walk anywhere, but taxis are inexpensive if not terribly well maintained. Used there airport service which is pricey... More 

Was this review helpful? Yes
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your... More 

Descanso
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 30, 2015

Although I normally like staying in town, Djibouti is the exception. Physical location is great from a security standpoint, peninsula. A manned road block on the only apparent main road to the area and an armed local policeman with appropriate caliber weapon stationed at the gate. Thorough security screening upon arrival. Probably the best thing about the hotel is the... More 

Was this review helpful? Yes 1
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, It is an immense pleasure to read such an encouraging review on Trip Advisor. We are delighted that you have enjoyed the service and facilities of the hotel during your recent visit. Thank you for your kind compliments about the security measures, ambiance, recreation facilities and breakfast at the hotel. Your support and encouragement would motivate all of... More 

Falls Church, Virginia
Top Contributor
117 reviews 117 reviews
25 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed January 22, 2015

This was my second visit to the hotel and it remains a superb hotel, probably one of the finest in Africa. The room was terrific and absolutely HUGE! The only problem was my bed was so far from the TV (because the room is so large) and they need to upgrade th televisions to large, flat screens in these deluxe... More 

Was this review helpful? Yes 2
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Trip Advisor. It is gratifying to receive such an amazing feedback from a repeated guest like yourself. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel.... More 

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 2, 2015

I preface my comments by stating that we are extensively travelled ( 100+ countries ) and stayed in almost every conceivable environment save the space station. Caves, glaciers, 8000M+ mountains in tents to 7 star arabian hotels, none are strangers to us. The problem with writing reviews is that it can be difficult to isolate hotel centric from location centric... More 

Was this review helpful? Yes 6
DjiboutiPalace, General Manager at Djibouti Palace Kempinski, responded to this review

Dear Guest, Thank you for sharing your valuable feedback and appreciating the hotel on Trip Advisor. At the onset, please accept our sincere apologies for the inconvenienced caused during your recent stay with us. We truly regret the disappointment you have expressed regarding the hotel staff and service. We have discussed your feedback with the respective team members to identify... More 

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