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Sheraton Djibouti Hotel

BP 1924, Plateau de Serpent, Djibouti, Djibouti
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Sheraton Djibouti Hotel
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Sheraton Djibouti Hotel
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88 reviews from our community

Traveler rating
    8
    24
    31
    18
    7
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48
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sanaa, Yemen
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for about 3 weeks, the employees are wonderful, but the hotel.. Meh. For the price of the hotel you'd expect the hotel to be great but sadly its not. When you enter the lobby you'd think they'd have everything, but looks deceive. They barely have any resources, loads of water cuts we have to ask... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayerd last week in Sheraton Djibouti. Everyone is friendly and helpfull. In my opinion some empoyees need more coaching. Quality of food is nice but expensive. Swimmingpool is small and in weekend days a lot of families with children come and make it a bit noisy. Quality of television is good with a lot of choices.

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Warm Regards from Sheraton Djibouti Hotel! Thank you for choosing to stay with us on your recent visit and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel. We thrive continuously in improving our service awareness and training levels to reach a higher guest... More 

Louisville, Kentucky
Top Contributor
129 reviews 129 reviews
45 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I recently stayed at this property and will agree with the others that have posted here. This is not what you would expect from a Sheraton but I also understand that it is Djibouti... I am sure that at one time the hotel was a nice property but that time has passed long ago. I think that if you will... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Allow me firstly to thank you for sharing your feedback about your recent stay with us. We highly appreciate feedback from our guests, as we believe this is the basis of continuous improvement of our product. We have taken note of your comments concerning the state of our facilities and are pleased to announce you that we... More 

Vienna, Austria
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I have to agree with other reviewers. This hotel falls well below what you expect from the Sheraton brand. The rooms were positively shabby - tiles painted over in the bathroom, and an ancient, badly marked bathtub with poor water pressure. A rusty old mini fridge pointlessly used electricity as it was empty. The poolside was very concrete and stark,... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of your comments concerning the state of our guest rooms and are pleased to announce you that we will enter a renovation in the near future, where we will be tackling our public areas and guest rooms. We... More 

New Delhi, India
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 20, 2015 via mobile

During my stay I nicknamed this place 'Fawlty Towers'. I guess you need to put things in context and recognise that Djibouti is a small place with limited options but this place is trading upon a name and reputation it does not deserve. Room descriptions and supposed amenities are also wildly inaccurate. First tip - the hotel does not take... More 

Was this review helpful? Yes 1
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the... More 

Glen Mills, Pennsylvania
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 1, 2015

Can't vouch for the rooms or anything else at the Sheraton. We would go visit the casino from time to time while in Djibouti. It is a tucked away little casino room with some table games, slot machines and roulette. It is a must do if you are in Djibouti for any reason, a once in a lifetime experience.

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Al Jubail, Saudi Arabia
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 11, 2015

It is a military party hotel. For a man in his 70's it is not a place to relax. When I complained about the noise, I was quickly moved. Went to dinner to wait for the room change. Took 1 hour to bring food. Menu said steamed vegetables, came with french fries. I appreciate the effort, but needs improvement. Next... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Firstly I would like to thank you for your review about your recent stay with us. We apologize for the noise caused by outdoor events. We are constantly looking to improve the quality of our product and services, therefore we highly appreciate your comments and will use it as reference for our continuous training. Kindest Regards More 

Birmingham
Contributor
20 reviews 20 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 1, 2015

We arrived here from Somalia so anything would have felt luxurious. First impressions were good - we were actually picked up from the airport on time and taken straight to the hotel. We were met with a glass of juice on arrival and a warm welcome from the receptionist. We headed straight down the pool and relaxed. Be careful at... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Allow me firstly to thank you for sharing your feedback about your recent stay with us. We highly appreciate feedback from our guests, as we believe this is the basis of continuous improvement of our product. I can confirm to you that the hotel is about to break ground on its renovation plans, which will eliminate discomfort... More 

Paris, France
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 28, 2015

This hotel/military base has chosen to follow the Irish airline's views on Customer service - there is no Customer service - staff when approached to explain a lack of water to the room ( room price EUR 220 per night) retorted - speak to the Sheraton I only work here!!! The lack of water to the room seemed to be... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Allow me firstly to apologize for the inconveniences that occurred in the hotel during your recent stay with us. We highly appreciate feedback from our guests, as we believe this is the basis of continuous improvement of our product. I can confirm to you that the hotel is about to break ground on its renovation plans, which... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 14, 2015

I recently stayed 4 nights, but oh dear, where to start....with the good I guess: 1 - the pool and beach areas are fantastic 2 - the bar staff are friendly 3 - that's it! The bad: 1 - no airport pick up 2 - taxis are required to dump visitors 100m from the hotel entrance which is found down... More 

Was this review helpful? Yes 1
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new guest... More 

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