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Sheraton Djibouti Hotel

4.0 of 5 BP 1924, Plateau de Serpent, Djibouti, Djibouti
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Sheraton Djibouti Hotel
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Sheraton Djibouti Hotel
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70 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Reasonable price for quality in this Sheraton hotel, facilities ok, not forget you in Djibouti. good music in bar from band, nice pool with beach view. breakfast tastful. small fitness but clean. Rooms comfortable.

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Warm Regards from Sheraton Djibouti Hotel! We are delighted to hear that you had a memorable stay in our hotel. We hope to welcome you again very soon in Sheraton Djibouti Hotel Best Regards More

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm surprised the Sheraton allows it's name to be used against this hotel - it is nothing like the Sheratons I've experienced. Quite shabby and basic (for a Sheraton) - the cheapest single rooms are spacious but a bit run down with really dingy bathrooms (rusting taps etc and poor water pressure). However I understand a renovation is on the... More

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Warm greetings from Sheraton Djibouti! Thank you for sharing your feedback about your recent stay at Sheraton Djibouti. We are pleased to inform you that the hotel will enter a renovation phase shortly. Our staff is very delighted to hear about your positive comments on the service levels, we will ensure to maintain and improve our service. We look forward... More

Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is absolutely amazing, with a seaside hotel(no beach though), and a pool overlooking the sea. However, much unlike Sheraton, the rooms definitely lack... The rooms and the fixtures desperately need a makeover and so does the service which is within the acceptable range but not quite like Sheraton. If you love the sea and the sun, this is... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Dear, Good to hear that you have enjoyed our location at the seafront. We sincerely apologize for not fully meeting your expectations during your recent stay with us. We are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have our upgraded facilities ready for... More

Sorrento
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We arrived to reception staff gushing about how we are to enjoy a refurbished room only to be taken down to a crumbling very dated room. We ask to see other rooms and are treated to 1 hour of conflicting stories and viewings of an assortment of rooms before finally seeing and taking a nice refurbished room. We ask for... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Dar We sincerely apologize for not fully meeting your expectations during your recent stay with us. We are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have our upgraded facilities ready for you to enjoy. Thank you for your understanding, Best Regards More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

This place is in desperate need of rennovation! This is the worst Sheraton I have ever stayed in. The rooms are poorly furnished, the TVs are out of the 90s and the bathrooms are a disgrace. The only plus points are the friendly staff...and the good aircon.

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Dear, Nice to hear that you enjoyed our location at the sea. We sincerely apologize for not fully meeting your expectations during your recent stay with us. We are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have our upgraded facilities ready for you... More

Addis Ababa, Ethiopia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 28, 2014

This was NOT at all the Sheraton worldwide experience. Though the decor was great in terms of highlighting the history and culture, the service was awful! Completely ignored each time we sat in the bar area; very poor selection of cocktails completely missing alcohol, a different rate for my room based on exchange rate shenanigans - the list goes on.... More

Was this review helpful? Yes 1
SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Warm regards from Sheraton Djibouti! We sincerely apologize for not fully meeting your expectations during your recent stay with us. At Sheraton Djibouti we strive to provide superior levels of service to our guests, we are constantly providing training for our staff members to improve their skills and awareness. Please be assured that we have noted your remarks about our... More

London, United Kingdom
Top Contributor
113 reviews 113 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 12, 2014

The Sheraton is my prefered hotel in Djibouti. Simply solid and good. Staff Well trained. The rooms are surely Europeanen standard without the irritating pretense that the other 'top class' hotel on this part of Townshend has. Good breakfast. Life music in the lobby bar and à good buffet restaurant. Decent swimming pool and a small private beach. My choice... More

Was this review helpful? Yes 1
SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Warm greetings from Sheraton Djibouti! Thank you for choosing to stay with us at Sheraton Djibouti on your recent visit and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. We look forward to welcoming you back soon on your next visit. Best Regards More

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 9, 2014

Choices are limited in Djibouti - very limited. I stayed at the Sheraton for two nights in May. The hotel needs a radical overhaul. Rooms are tired and worn, the pool area feels sad. If the name Sheraton makes you think of five star hotels, you will be in for a slight shock. However, given the limited option in Djibouti... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Warm greetings from Sheraton Djibouti! We would like to thank you to share your comments about your recent stay at Sheraton Djibouti Hotel. Your remark concerning the WiFi was absolutely valid, and therefor we are pleased to announce you that we have installed an improved system, that guarantees better connectivity and higher speed. We are pleased to hear to you... More

Kampala, Uganda
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 3, 2014

Ambience of the hotel is great...went over for a cappuccino only...they really have to learn how to make a good cup of coffee...not worth it....a small pizzeria in town serves better coffee.. Otherwise...I plan to stay here the next time I visit Djibouti. ..which is going to be very soon... Enjoyed the live band....

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Warm greetings from Sheraton Djibouti! We would like to thank you for sharing your feedback about your recent visit to the bar at Sheraton Djibouti. We are pleased to hear that you are planning to stay with us on your next visit to Djibouti. We hope to welcome you again very soon in Sheraton Djibouti. Best Regards More

Seattle, Washington
Top Contributor
115 reviews 115 reviews
65 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed July 30, 2014

There's nothing remarkable about this hotel, which is a Sheraton in name only. Checkin took F-O-R-E-V-E-R and they didn't seem to be in any rush to finish the process so we could go to the room to do the things one normally does after many hours of travel. "Please take a seat and I will bring your room key in... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review

Warm regards from Sheraton Djibouti! We sincerely apologize for not fully meeting your expectations during your recent stay with us. At Sheraton Djibouti we strive to provide superior levels of service to our guests, we are constantly providing training for our staff members to improve their skills and awareness. Please be assured that we have noted your remarks about our... More

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Additional Information about Sheraton Djibouti Hotel

Address: BP 1924, Plateau de Serpent, Djibouti, Djibouti
Location: Djibouti > Djibouti
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Djibouti Hotel 4*
Number of rooms: 175
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Also Known As:
Sheraton Djibouti Hotel

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