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Sheraton Djibouti Hotel

BP 1924, Plateau de Serpent, Djibouti, Djibouti
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Sheraton Djibouti Hotel
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Sheraton Djibouti Hotel
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84 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vienna, Austria
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I have to agree with other reviewers. This hotel falls well below what you expect from the Sheraton brand. The rooms were positively shabby - tiles painted over in the bathroom, and an ancient, badly marked bathtub with poor water pressure. A rusty old mini fridge pointlessly used electricity as it was empty. The poolside was very concrete and stark,... More 

Was this review helpful? Yes 1
New Delhi, India
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

During my stay I nicknamed this place 'Fawlty Towers'. I guess you need to put things in context and recognise that Djibouti is a small place with limited options but this place is trading upon a name and reputation it does not deserve. Room descriptions and supposed amenities are also wildly inaccurate. First tip - the hotel does not take... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the... More 

San Francisco, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Can't vouch for the rooms or anything else at the Sheraton. We would go visit the casino from time to time while in Djibouti. It is a tucked away little casino room with some table games, slot machines and roulette. It is a must do if you are in Djibouti for any reason, a once in a lifetime experience.

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Al Jubail, Saudi Arabia
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 11, 2015

It is a military party hotel. For a man in his 70's it is not a place to relax. When I complained about the noise, I was quickly moved. Went to dinner to wait for the room change. Took 1 hour to bring food. Menu said steamed vegetables, came with french fries. I appreciate the effort, but needs improvement. Next... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Firstly I would like to thank you for your review about your recent stay with us. We apologize for the noise caused by outdoor events. We are constantly looking to improve the quality of our product and services, therefore we highly appreciate your comments and will use it as reference for our continuous training. Kindest Regards More 

Birmingham
Contributor
20 reviews 20 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 1, 2015

We arrived here from Somalia so anything would have felt luxurious. First impressions were good - we were actually picked up from the airport on time and taken straight to the hotel. We were met with a glass of juice on arrival and a warm welcome from the receptionist. We headed straight down the pool and relaxed. Be careful at... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Allow me firstly to thank you for sharing your feedback about your recent stay with us. We highly appreciate feedback from our guests, as we believe this is the basis of continuous improvement of our product. I can confirm to you that the hotel is about to break ground on its renovation plans, which will eliminate discomfort... More 

Paris, France
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 28, 2015

This hotel/military base has chosen to follow the Irish airline's views on Customer service - there is no Customer service - staff when approached to explain a lack of water to the room ( room price EUR 220 per night) retorted - speak to the Sheraton I only work here!!! The lack of water to the room seemed to be... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Allow me firstly to apologize for the inconveniences that occurred in the hotel during your recent stay with us. We highly appreciate feedback from our guests, as we believe this is the basis of continuous improvement of our product. I can confirm to you that the hotel is about to break ground on its renovation plans, which... More 

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 14, 2015

I recently stayed 4 nights, but oh dear, where to start....with the good I guess: 1 - the pool and beach areas are fantastic 2 - the bar staff are friendly 3 - that's it! The bad: 1 - no airport pick up 2 - taxis are required to dump visitors 100m from the hotel entrance which is found down... More 

Was this review helpful? Yes 1
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new guest... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed December 31, 2014

I travelled with my girlfriend to spend two nights and the Sheraton Djibouti. We had arranged for a free transport on arrival but were left waiting well over an hour for the car to arrive which was crazy as the hotel was less than a 10 minute drive away. On arrival we were shown to our room which looked nothing... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Firstly allow me to thank you for your review about your recent stay with us. When a rate is booked online, that room rate is the one that will be billed to you. This is a company policy and very common in the hotel and airline business, we regret that you were not informed in a proper... More 

Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2014 via mobile

We spent 2 nights at the Sheraton recently. It is their cool season (oct-feb) and the weather was warm and at night breezy. It was perfect as we had been warned it would be sweltering. Initially we had a garden facing room on the 5th floor that looks over the street, but the hotel kindly found us a sea facing... More 

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear, Warm greetings from Sheraton Djibouti! We would like to thank you for sharing your feedback about your recent stay at Sheraton Djibouti. We are pleased to hear that you had wonderful and memorable stay. We hope to welcome you again very soon in Sheraton Djibouti. Best Regards More 

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 10, 2014

Reasonable price for quality in this Sheraton hotel, facilities ok, not forget you in Djibouti. good music in bar from band, nice pool with beach view. breakfast tastful. small fitness but clean. Rooms comfortable.

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SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Warm Regards from Sheraton Djibouti Hotel! We are delighted to hear that you had a memorable stay in our hotel. We hope to welcome you again very soon in Sheraton Djibouti Hotel Best Regards More 

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