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Pestana Tropico Hotel

Prainha | Praia Island Santiago, Praia, Santiago CP413, Cape Verde
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Pestana Tropico Hotel
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Pestana Tropico Hotel
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89 reviews from our community

Traveler rating
    16
    43
    22
    5
    3
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10
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42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Paris
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The second time I stayed at the hotel and will be coming back again in November 2015. The room is spacious and the bed very comfortable, well air conditioned, Wi-Fi free access, shower with hot water, excellent view of the ocean and the pool, amenities are provided for free including bottles water. Friendly staffs although more training for the restaurant... More 

Was this review helpful? Yes
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Fogoparis, First of all, a big thank you for visiting us again! I'll check what happened with the iron (I can already guess...) and I will ensure that, despite of not being a part of our normal service, we will always have one available. Concerning breakfast, we have "cachupa", the national dish, everyday, fried tomatoes, mushroms, omelettes... And we... More 

Baku, Azerbaijan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am in Cape Verde for a work assignment. Pestana's chain of hotels in lusophone countries are seen as reliable and offering a good service. I check in and ask about internet service at my executive room. They said that was available. For only one day, for the next 12 days I was complaining about and they invented a number... More 

Was this review helpful? Yes
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Ms.Jane, First of all, many thanks for your comments. I can understand your frustration with the wifi (free of charge) problems that we've faced for a couple of weeks. We indeed had a problem with a router and that wasn't easy to solve. Besides local assistance, we also have remote assistance because our servers are based in Portugal. That's... More 

Middlesbrough, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent two nights at the Pestana Tropico with friends. The hotel is located right on the beach and just a short tax ride from local markets and restaurants. It was a fantastic base from which to explore Praia, the culture rich capital of Cape Verde. The facilities were lovely and the rooms spacious and comfortable. My room had views... More 

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GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Ms.Jennifer, Many thanks for your kind comments regarding our Hotel. Please accept my best regards. Jorge Xavier - GM More 

WInnipeg, Canada
Top Contributor
216 reviews 216 reviews
99 hotel reviews
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Two nights at this delightful hotel at the end of a two-week exploration of Cabo Verde has been a perfect end. The property works, it operates as one might expect a hotel to do, and measured against the wildly eccentric hotel offerings (which are charming, and work well enough), it is a welcome refuge. Particularly in Praia which is a... More 

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Coming from a TA Top Contributor, it was very rewarding to read your comments. Thank you! Jorge Xavier - GM More 

rotterdam
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

staff not very friendly, a bit outdated. simple breakfast buffet, restaurant to expensive for what it serves, better go eating out. Pool freezing cold, no towel or drink service. For the kind of hotel they pretend to be , below standard. The shower is great. it offers free internet in the rooms, but we did not get it

Was this review helpful? Yes
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Thank you very much for your appreciation. I would just like to make a few comments regarding the points mentioned. Concerning the pool, in fact it's not heated and with the February typical winds from the Sahara, it's really difficult to get it warmer. Typical of this season. But we do have towels available at the reception and... More 

Nicosia, Cyprus
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay at the Pestana Tropico and would definitely return. The room we booked, which was advertised to have a sea view and/or plateau view, was large but did not have an outside area. Our room also had an adjoining door to the next room which could be noisy. As the pool-side rooms do have private outdoor... More 

Was this review helpful? Yes 2
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, It was very interresting reading your comments, specially the part about "the inclusive feel" you've experienced on your room. I have exactly the same opinion! In fact, despite being a bit smaller, those rooms (the original ones, before our expansion), are for me at least, more "cosy"! :) When I show the rooms around, I always try to... More 

*Kyle
Top Contributor
167 reviews 167 reviews
83 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed February 16, 2015

Generally a good hotel. We had a spacious room with a sea view, and it was well serviced. We were given various upgrades, as the swimming pool was undergoing maintenance, and are not totally sure what we would have received if we had not had the upgrades. We enjoyed free Wi-Fi, and it was reliable. In the evening, the water... More 

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your valuable comments and tips regarding our services. In fact, we must have a deeper look to some of them. We have a complimentary 1,5 Lt water bottle upon arrival, but after that our bar or room service have to be used...the detail of just one glass, it's because the major part of our occupancy... More 

Trondheim, Norway
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 7, 2015

Good and friendly hotel with pool - a litte walk from centre 'Plateau' - wich was positive. Very friendly and helpful staff, clean and beautful rooms, TV, wifi, aircondtition, beautiful breakfast. Businesshotel, but also nice for families and couples.

Was this review helpful? Yes
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Thank you very much for such a nice appreciation towards our Hotel. We wish you an excelent 2015! Jorge Xavier General Manager More 

Porto, Portugal
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 3, 2014

Friendly staff, they make you feel at home right from start. The rooms are quite clean and they are European standard like. Food is quite good, like homemade and very diverse menu. Price is acceptable

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Thank you for such a nice appreciation towards our Hotel. Please accept our best regards! Jorge Xavier - GM More 

Sheffield, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 2, 2014

Whilst the initial arrival at the hotel is not very scenic, the interior area around the pool is nicely designed, clean and open. The room was fine with a nice patio area opening on to the pool. The staff were friendly and helpful, although the Restaurant Alex - listed as the best in CV - was rather disappointing. It's presentation... More 

Was this review helpful? Yes 2
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your nice comments.They show a good knowledge of the hotel and the area. Our Maitre d' was probably nervous 'cause of the match Cape Verde vs Niger :)! Regards from Cape Verde and hope to welcome you soon! Jorge Xavier - GM More 

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