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Pestana Tropico Hotel

Prainha | Praia Island Santiago, Praia, Santiago CP413, Cape Verde
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Pestana Tropico Hotel
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Pestana Tropico Hotel
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96 reviews from our community

Traveler rating
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    46
    22
    5
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Friendly staff, free wifi, amazing view of the ocean while lounging at the pool. Free Buffett breakfast had endless options. Beds were very very comfy. Rent a car and taxis right on site. There is not much else to do outside the hotel, we explored In half day! So having a nice comfortable hotel to relax at was very nice!

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Madam, Many thanks for yur comments. I'll pass them to our team! Regards from sunny Praia! Jorge Xavier - GM More 

Monte-Carlo, Monaco
Top Contributor
137 reviews 137 reviews
56 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Pestana Tropico is what it s supposed to be: a business hotel with stabdard amenities (nothing luxurious, but everything that one needs for comfort). Wifi worked well, the room is filled with power outlets, breakfast was ok (nothing amazing, but ok), swimming seems well kept, taxis in front of the hotel... My only negative review, and it s a... More 

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GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Mr.Mahme, Many thanks for your comments and appreciation towards our services. The small detail mentioned (the knob) was, curiously, already commented amongst our team some weeks ago. It's there, in theory, to prevent someone entering the wc and banging with the door on the knees of somebody using the toilet...but I'm convinced that your point of view is much... More 

Lisbon, Portugal
Top Contributor
98 reviews 98 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In a nice location, close enough for a 15 minute walking to Praia's center (Plateau), the rooms are spacious and the staff is in general welcoming and friendly (specially the ones in the restaurant). The rooms with pool view have a small patio and seating chairs which is nice specially if like us you're travelling with a baby and want... More 

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear "Grumbler", Where shall I start? First of all, thank you for such a deep analysis about our structure and details. Our hotel only has one floor above ground, so elevators normally are not an issue. But those referred steps in the bar, yes, they might be. We can easily solve that with a ramp! We do have very happy... More 

Paris
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 27, 2015

The second time I stayed at the hotel and will be coming back again in November 2015. The room is spacious and the bed very comfortable, well air conditioned, Wi-Fi free access, shower with hot water, excellent view of the ocean and the pool, amenities are provided for free including bottles water. Friendly staffs although more training for the restaurant... More 

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Fogoparis, First of all, a big thank you for visiting us again! I'll check what happened with the iron (I can already guess...) and I will ensure that, despite of not being a part of our normal service, we will always have one available. Concerning breakfast, we have "cachupa", the national dish, everyday, fried tomatoes, mushroms, omelettes... And we... More 

Baku, Azerbaijan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2015

I am in Cape Verde for a work assignment. Pestana's chain of hotels in lusophone countries are seen as reliable and offering a good service. I check in and ask about internet service at my executive room. They said that was available. For only one day, for the next 12 days I was complaining about and they invented a number... More 

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GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Ms.Jane, First of all, many thanks for your comments. I can understand your frustration with the wifi (free of charge) problems that we've faced for a couple of weeks. We indeed had a problem with a router and that wasn't easy to solve. Besides local assistance, we also have remote assistance because our servers are based in Portugal. That's... More 

Middlesbrough, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 4, 2015

I spent two nights at the Pestana Tropico with friends. The hotel is located right on the beach and just a short tax ride from local markets and restaurants. It was a fantastic base from which to explore Praia, the culture rich capital of Cape Verde. The facilities were lovely and the rooms spacious and comfortable. My room had views... More 

Was this review helpful? Yes 2
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Ms.Jennifer, Many thanks for your kind comments regarding our Hotel. Please accept my best regards. Jorge Xavier - GM More 

WInnipeg, Canada
Top Contributor
219 reviews 219 reviews
100 hotel reviews
188 helpful votes 188 helpful votes
5 of 5 stars Reviewed March 1, 2015

Two nights at this delightful hotel at the end of a two-week exploration of Cabo Verde has been a perfect end. The property works, it operates as one might expect a hotel to do, and measured against the wildly eccentric hotel offerings (which are charming, and work well enough), it is a welcome refuge. Particularly in Praia which is a... More 

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Coming from a TA Top Contributor, it was very rewarding to read your comments. Thank you! Jorge Xavier - GM More 

rotterdam
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 27, 2015

staff not very friendly, a bit outdated. simple breakfast buffet, restaurant to expensive for what it serves, better go eating out. Pool freezing cold, no towel or drink service. For the kind of hotel they pretend to be , below standard. The shower is great. it offers free internet in the rooms, but we did not get it

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GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Thank you very much for your appreciation. I would just like to make a few comments regarding the points mentioned. Concerning the pool, in fact it's not heated and with the February typical winds from the Sahara, it's really difficult to get it warmer. Typical of this season. But we do have towels available at the reception and... More 

Nicosia, Cyprus
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 23, 2015

We really enjoyed our stay at the Pestana Tropico and would definitely return. The room we booked, which was advertised to have a sea view and/or plateau view, was large but did not have an outside area. Our room also had an adjoining door to the next room which could be noisy. As the pool-side rooms do have private outdoor... More 

Was this review helpful? Yes 2
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, It was very interresting reading your comments, specially the part about "the inclusive feel" you've experienced on your room. I have exactly the same opinion! In fact, despite being a bit smaller, those rooms (the original ones, before our expansion), are for me at least, more "cosy"! :) When I show the rooms around, I always try to... More 

*Kyle
Top Contributor
167 reviews 167 reviews
83 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed February 16, 2015

Generally a good hotel. We had a spacious room with a sea view, and it was well serviced. We were given various upgrades, as the swimming pool was undergoing maintenance, and are not totally sure what we would have received if we had not had the upgrades. We enjoyed free Wi-Fi, and it was reliable. In the evening, the water... More 

Was this review helpful? Yes 1
GMTropico, General Manager at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your valuable comments and tips regarding our services. In fact, we must have a deeper look to some of them. We have a complimentary 1,5 Lt water bottle upon arrival, but after that our bar or room service have to be used...the detail of just one glass, it's because the major part of our occupancy... More 

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