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All 8 Praia hotels

Pestana Tropico Hotel

4.0 of 5 Hotel   |   Prainha | Praia Island Santiago, Praia, Santiago CP413, Cape Verde
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Pestana Tropico Hotel
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Ranked #1 of 8 Hotels in Praia
A recent review
4 of 5 stars Reviewed July 20, 2014
Mark W York, United Kingdom
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68 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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York, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 20, 2014

First impressions as you approach this hotel are not promising, the surrounding area could do with some investment in infrastructure. However, the desk staff were efficient and soon had us in our rooms. They also dealt with an aircon problem by relocating us to another room without any issue or delay. The restaurant staff were very good and accommodated us... More

Was this review helpful? Yes 1
GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your good appreciation towards our hotel. It was a pleasure to have you with us. I'll see a way of improving our services at the bar. The pool was redone just 2 years ago, but many things could have been done better, no doubt about it. A refurbish is scheduled for late december! Also a... More

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed July 18, 2014 via mobile

We arrived at the hotel at 5:30 am and were able to check in without a problem. Staff was friendly, provided us with the wifi password and was able to charge us in US dollars. Our room was clean and quite large with a back door that lead to the pool. The staff arranged a cab driver who spoke English.... More

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GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Madam, Many thanks for such a nice appreciation towards our services. Please accept my best regards. Jorge Xavier - GM More

1 review
1 of 5 stars Reviewed July 16, 2014

I have never stayed in a place that tells you can't have guest and it's not written anywhere. Don't stay here go somewhere else this place has the worst customer service I don't know what else to say but run this place sucks. This was the worst customer service ever.

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GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, In this Hotel, due to safety reasons, in the rooms area only registered guests can go. If you wish to receive somebody non-registered in your room, you may do it in the lobby or in the bar. This is a normal procedure in most hotels. I'm sorry if you find this unpleasant. Please accept my best regards. Jorge... More

Dakar, Senegal
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 5, 2014

Was on a short business trip and stayed at the hotel. The hotel staff were very pleasant and welcoming and the hotel was clean. Beds were comfy, internet was good. Breakfast buffet was good and had lots of variety. All in all, pleasant.

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GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your kind words towards our Hotel. Please accept my best regards. Jorge Xavier - General Manager More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 29, 2014

Was on a short business trip. Beautiful property, spacious rooms and good service. Check in /Check out was smooth and quick. Good location, by the sea. Breakfast buffet was good. 2 things - No iron/ironing table in the rooms - should be there, for the money you pay. - No restaurant menu provided in the rooms, but room service is... More

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GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your appreciation towards our services. Concerning the 2 small remarks: 1 -We have a laundry that takes care of the needs you've mentioned. 2 -The room service menu is being redone. I'm sorry for the wrong information. With my best regards, Jorge Xavier - General Manager More

Galveston Island, Texas
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 17, 2014

As far as the rooms go, this hotel is on par with a good Best Western. The rooms are clean, the beds are nice, two full size beds pushed together make for a kingsize bed. The Internet was fine, no code needed to access. The restaurant is clean and they offer a decent free breakfast and the lunch and dinner... More

Was this review helpful? Yes 2
GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thank for your comments. You're 100% right and I apologize for the inconveniences. We do have now more adaptors to give to our costumers, with a deposit. The workout room, at the moment we have a protocol with a nice gym in the neighbourhood, with gives free acess to our Guests. In terms of safety, fortunately, Cape... More

Bergen, Norway
Top Contributor
96 reviews 96 reviews
48 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed April 10, 2014

This hotel is part of a chain with which I haven't had any good experience. This time I've given up on them and Pestana seems to be suffering from the same problems everywhere I've been. What definitely drove me mad this time is the internet. Everyone pretends it's fine, but in reality it will take you on average 1/2hr per... More

Was this review helpful? Yes 1
GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, Despite such a bad opinion, I do thank you for it, as your comments will surely help us to improve. We are not a luxury hotel, (official rating, 4 stars) but we thank you for ranking us like that. We indeed had serious problems with our free wifi this week. This has been solved! Concerning "paper" walls, I... More

Neuchatel, Switzerland
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 8, 2014

Very nice hotel, clean pool, hudge room with view on the sea (even if the "beach" from the window was not so nice, it was at least typical). Excellent restaurant, well located with a small terrasse near the pool. Rich breakfast buffet.

Was this review helpful? Yes
GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Madam/Sir, Thank you very much for your opinion towards our services. Regards from the Pestana Tropico! Jorge Xavier - General Manager More

Berlin, Germany
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 17, 2014

A very good business hotel in Praia, easy to reach from the airport and hosting all facilities you need for a successful business stay. Friendly staff, good food, comparably fast internet connection, clean rooms... Absolutely sufficient for a business hotel.

Was this review helpful? Yes 1
GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Sir, Many thanks for your opinion towards our hotel. Warm regards from Cape Verde! Jorge Xavier - GM More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 1, 2014 via mobile

First, the positives. Our room in Pestana Topico was big, spacious with a huge bed, excellent pillows, solid safe, lots of electric sockets and a working desk - although our room did smell like it had been smoked in before. The recently refurbished bathroom was equally good with excellent water pressure and instant warm water - a rare luxury for... More

Was this review helpful? Yes 1
GMTropico, Gerente geral at Pestana Tropico Hotel, responded to this review

Dear Ms.Miia, First of all, thank you for letting us know about your opinion concerning our hotel. I regret to read that despite so many positive points mentioned, you've rated us with just one star (!!). A bit unfair, to say the least. But that's life, I guess... We know that we have problems with language skills and a few... More

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Additional Information about Pestana Tropico Hotel

Address: Prainha | Praia Island Santiago, Praia, Santiago CP413, Cape Verde
Location: Cape Verde > Santiago > Praia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Tropico Hotel 4*
Number of rooms: 93
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