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Cresta Lodge Gaborone

2 Km from City Center | Samora Machel Dr, Gaborone 00000, Botswana
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1 room 1 adult
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Cresta Lodge Gaborone
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50 Reviews from our TripAdvisor Community

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Gaborone, Botswana
1 review
5 of 5 stars Reviewed November 30, 2015

A first class experience,Excellent and most relaxing service and accomodation.Its true that at cresta one smile starts another. When I rewind and Play my Cresta experience, I can only take a smile.Mr Das and Team welldone for your hospitality

Helpful?
Thank Oyom
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Oyom Greetings from Cresta Lodge Gaborone. Thank you for staying with us. We are delighted that you enjoyed your stay with us. We were honoured to be of service to you and look forward to seeing you soon. Kind regards B. Dass General Manager, Cresta Lodge Gaborone. More 

Francistown, Botswana
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed November 30, 2015

Great staff, lodge very clean , secure parking24hrs security , very friendly and helpful staff.its well situated in the city centre , access to the air port and the business centres. rooms are very cleaning with all required amenities

Helpful?
Thank bolokanang p
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Bolokanangp Thank you for recommending Cresta Lodge Gaborone to the Tripadvisor community. We were honoured to be of service to you. We look forward to welcoming you back. Kind regards B. Dass General Manager, Cresta Lodge Gaborone. More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 26, 2015 via mobile

Disappointing experience: At check-in we were asked to wait until the twin room is ready. After 30 min we asked again and the room was ready - just nobody would have told us. In the room there were mosquitos and the tables were dirty. Shower was leaking. No pool towels. Service at the reception, pool and breakfast very unfriendly -... More 

Helpful?
Thank Falk R
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Falk R. Thank you for staying at Cresta Lodge Gaborone. We are sorry that our processes did not work as well as they should have - we apologise for the inconvenience caused. Please rest assured that correct action is being taken including retraining and closer supervision for our frontline team to avoid recurrence. We hope you will consider staying... More 

Travelers are raving about these Gaborone hotels

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 10, 2015

I spent 3 nights at lodge the rooms are a bit tired and old the linen was clean though but overall experience not great .The main door to the room seemed like it had been broken and fixed 100 times with patched holes ,There is no bottled water in rooms bu they provide a flask with water not sure if... More 

Helpful?
Thank Stan M
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Stan M. Thank you for staying at Cresta Lodge Gaborone. We appreciate your feedback on areas needing improvement. We are working on areas where we fell short as our primary goal is to ensure that our guests have a comfortable stay with us. Please accept our apologies for the service and product glitches. Corrective action is in progress. We... More 

Staines, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 9, 2015

We stayed here en route to Serowe and Johannesburg. The rooms were of an OK size but the bathrooms could have been cleaner. The most disappointing part was that the hotel could not advise us on trips in the area even though they had a member of staff specifically for this.

Helpful?
Thank Serowesister
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Serowesister Thank you for reviewing Cresta Lodge Gaborone on Tripadvisor. We are sorry for the inconvenience caused. Our guest relations team is going through product knowledge re-training and appreciation of the city of Gaborone. In addition, closer supervision and mentoring of the team is being carried out. We trust that these measures will help to address short-comings in our... More 

Heathrow
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 7, 2015

On booking in we were satisfied with our room, the General Manager was on duty and the staff were very attentive, however the next day the Manager was not on duty and service was very poor, in the restaraunt we had to keep waving at the staff to get some attention as they were busy talking in a group, we... More 

Helpful?
Thank LittleGeniusHeathrow
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear LittleGeniusHeathrow Thank you for staying with us. I would to sincerely apologise for the inconstancies in our service and the inconvenience caused as a result. The areas of concern in your feedback are being addressed. Kind regards B. Dass General Manager, Cresta Lodge Gaborone. More 

Yangon
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 22, 2015

I stayed for 9 days during a work assignment. The room was spacious and very comfortable. The walls are a little thin and on the weekend people staying near me were very loud making ti difficult to sleep. During the week it was quiet. Everything worked very well. Overall the place is very clean considering the crisis of water in... More 

Helpful?
Thank sustrav
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Sustrav Greetings from Cresta Lodge Gaborone. Thank you for reviewing your stay on Tripadvisor. We are pleased that you had a good stay with us and found Cresta Lodge to be a good business hotel with warm service. We are working with our Wifi partner to improve our wifi connection. We look forward to welcoming you back in the... More 

London, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 18, 2015 via mobile

Nice hotel, with good service and comfortable rooms. The parking is secure and with plenty of space. We tried the buffet dinner that had a reasonable choice of vegetarian options, and the breakfast that was good. All considered this is a safe bet in Gaborone, not the newest or the trendiest, surely not the most luxurious place but a good... More 

Helpful?
Thank Ciro A
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Ciro Thank you for reviewing Cresta Lodge Gaborone on Tripadvisor. We are pleased that we were able to meet your needs during your stay with us and that you found Cresta Lodge Gaborone to be a good hotel. We look forward to welcoming you back in the near future. Kind regards B. Dass General Manager, Cresta Lodge Gaborone. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 6, 2015 via mobile

I've visited the lodge three times in the last two to three months and while some of the staff and very friendly and efficient, others really aren't. Checking in and out takes a while, they offer room service from their main restaurant but don't include the main restaurant menu in the room, and the corridors are very noisy through the... More 

Helpful?
Thank Kristin C
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Kristic C. Firstly let me thank you for your valuable time and feedback. The highlighted issues are being addressed. We value your patronage and want all our guests to have a comfortable and peaceful stay. Should you wish to order from the Restaurant menu please feel free to ask for one and order any item, the same will be... More 

Johannesburg, South Africa
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 28, 2015 via mobile

For a 3 star hotel in Africa this is not bad at all. Welcoming staff, clean room except for the smoke/damp smell. Looks like a real family & business hotel. Was quite impressed with the gym. Breakfast was fine. Good location. Room service food was tasty and big portions.

Helpful?
Thank Liezlcoetzee
Cresta_Hotels_Group, Manager at Cresta Lodge Gaborone, responded to this review

Dear Liezelcoetzee Thank you for staying at Cresta Lodge Gaborone. I am pleased to note that you had a good stay with us. Thank you for your positive remarks regarding our staff who take great pride in ensuring that our guests have a comfortable stay. I am also pleased to know that you were impressed with our gym. Thank you... More 

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