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All 9 Harare hotels

Crowne Plaza Hotels Harare - Monomotapa

3.5 of 5 Hotel   |   54 Park Lane | Julius Nyerere Way, Harare, Zimbabwe
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Ranked #3 of 9 hotels in Harare
A recent review
3 of 5 stars reviewed 2 weeks ago
David B Johannesburg, South Africa
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89 people have reviewed this hotel

Traveler rating
    14
    32
    30
    9
    4
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4
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69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Johannesburg, South Africa
Top Contributor
92 reviews 92 reviews
37 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'd happily recommend this hotel to anyone as nothing "bad" has happened during my stay. The rooms are clean, food enjoyable, staff friendly and location great if you are in Harare on business, but it does seem that the hotel has been caught in time and has not progressed as with what you see in other Crowne (and hotels in... More

Was this review helpful? Yes 1
London
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

.....Keep up the good work. Hotel lacking in basic facilities like a working shower. Disappointed for a £90 night stay. 1st time in Harare so nothing to compare to, but get the feeling this might be good... Normally I wouldn't use a hotel restaurant, but not a lot of choice close by. I ordered a 'classic' chicken Caesar salad for... More

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear SMJLondon We appreciate you taking the time to review us online. We however apologise for the disappointment you faced whilst staying with us. Please know that we as a management team have managed to rectify the issues you highlighted and want to assure you that you will not experience any disappointments regarding this on your next visit. Once again... More

Somerset West, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pricey but it is a huge brand name hotel, staff friendly as most people are in Harare, Hotel is old but everything clean and tidy, Food expensive as with most hotels, great views on the higher floors over the park and North of Harare; make sure you do not get a room on the smoking floors if not a smoker,... More

Was this review helpful? Yes 2
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Rich173 Thank you very much for your feedback we really do appreciate you taking the time out to write this review. We are glad to hear that our staff were all pleasant during your trip to Harare. I would like to apologise for the smoking room and hope that on your next stay you will give us an opportunity... More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

My husband and myself have spent 4 nights at this Crowne Plaza, which contrary to what you might expect, have nothing to do with the rest of the chain. Although everyone seems to do their very best to satisfy customers, the hotel suffers from serious disorganization and confusion. We had to wait at the check-in counter for more than 40... More

Was this review helpful? Yes 2
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Irene G Thank you for taking time out to review our Hotel and we appreciate your feedback. Firstly I would like to apologize sincerely for the delay in check which took 40 minutes. I sincerely apologize for the miscommunication. Our Front Desk staff are always working to ensure that check-ins are quick and without any problems, I apologize that... More

London, United Kingdom
Top Contributor
127 reviews 127 reviews
91 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed July 12, 2014 via mobile

Nicely located in the city centre. The staff are extremely friendly and helpful. The rooms are comfortable and clean but are seriously let down by the old furniture, fittings and fixtures. The Hotel is in dire need of a refurbishment. The room AC did not work properly and could not get cool enough to make it really comfortable. If these... More

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear William C Thank you for taking the time to review us we greatly appreciate it. We are pleased to know that our staff was helpful and friendly to you during your stay. Thank you for bringing these issues to us we believe you have given us room to improve and we appreciate the feedback. We value your business and... More

nasik
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

A decent hotel, with caring and greeting staff. Its located near the Harare Park, so the location is also good, with plenty of eat outs near by. You can try the Pizza, or chicken burgers. The rooms I felt were a bit small, but still pretty much manageable. The internet was fast, which is very important for business travelers. One... More

Was this review helpful? Yes
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear bizztrvl (nasik) Thank you for the positive feedback we greatly appreciate it. We apologise for the inconvenience you faced at the hotel and we are happy that our management team was able to be of assistance to you which we believe made it comfortable for your stay. We thank you once again for your feedback and look forward to... More

Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 27, 2014

I am a budget conscience consultant who travels throughout Africa for business. The staff is wonderful, but I felt sorry for them for not being able to address a few issues I had. But, I would like to start with the positives: again, the staff are fantastic, there are 3 restaurants with varied menus and price points, rooms come equipped... More

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Barbara H Thank you for taking the time to review our hotel. We are happy to know that you found our staff friendly, our menu that had varied items to choose from. We are also glad to know that you found our beds extremely comfortable. However we apologize for the inconvenience that you experienced at the hotel, namely our... More

Cape Town Central, South Africa
Top Contributor
93 reviews 93 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 19, 2014

This is a decent hotel for business and pleasure. It has good rooms, comfortable beds and very warm and friendly typical Zimbabwean service. Although the fittings and finishing a in the hotel are rather old, they are all in decent condition and everything worked. Will definitely go back.

Was this review helpful? Yes
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Rob_DM Thank you for taking time to review our hotel, and we are pleased to know that the hotel managed to cater for your business and pleasure visit. We have taken note and wish to thank you for all your valuable comments. We are happy to know that you will visit us again and we would be looking forward... More

Pretoria, Gauteng, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

I had a pleasant and comfortable stay at this hotel. The hotel staff were friendly and offered excellent service. Rooms are clean and were replenished with amenities daily. Breakfast was delicious, there's a large variety to chose from. I would stay there again.

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Rachel M We appreciate you taking the time to share your experiences online it means a lot to us and the staff. We are happy to hear that you had a pleasant stay with us; our staff provided you with excellent service and was very friendly. I will be sure to share your feedback with the entire team. They... More

Roodepoort, South Africa
Top Contributor
77 reviews 77 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 14, 2014

The hotel is in need of an upgrade of its facilities. We booked five rooms and in three of us complained about non-functioning air conditioners. I was later moved to another room where my experience was slightly better. However, what the hotel lacks in modern and renovated facilities, it makes up in the staff. The staff was eager to serve,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear ADavis1977, Thank you for your detailed review of our hotel. We certainly apologize for any inconvenience you may have experienced. We are pleased that our staff was able to off set any displeasure with great service. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We... More

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Additional Information about Crowne Plaza Hotels Harare - Monomotapa

Address: 54 Park Lane | Julius Nyerere Way, Harare, Zimbabwe
Phone Number:
Location: Zimbabwe > Harare Province > Harare
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotels Harare - Monomotapa 3.5*
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Also Known As:
Crowne Plaza Hotels Harare - Monomotapa Hotel Harare
Crowne Plaza Harare

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The facilities at Crowne Plaza Monomotapa are specially designed for the convenience of the guest. The hotel provides a one-stop service where accommodation and other services are concerned, from the wide selection of food and beverage outlets with the restaurants and bars to the full conference and banqueting facilities. The massage parlour and outdoor swimming pool allow the guest to take a rest and relax. ... more   less 
Number of rooms
180

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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