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All 9 Harare hotels

Crowne Plaza Hotels Harare - Monomotapa

3.5 of 5 Hotel   |   54 Park Lane | Julius Nyerere Way, Harare, Zimbabwe
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56%
Ranked #3 of 9 hotels in Harare
A recent review
3 of 5 stars reviewed 1 week ago
William C London, United Kingdom
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86 people have reviewed this hotel

Traveler rating
    14
    32
    27
    9
    4
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4
5
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My husband and myself have spent 4 nights at this Crowne Plaza, which contrary to what you might expect, have nothing to do with the rest of the chain. Although everyone seems to do their very best to satisfy customers, the hotel suffers from serious disorganization and confusion. We had to wait at the check-in counter for more than 40... More

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London, United Kingdom
Top Contributor
126 reviews 126 reviews
90 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nicely located in the city centre. The staff are extremely friendly and helpful. The rooms are comfortable and clean but are seriously let down by the old furniture, fittings and fixtures. The Hotel is in dire need of a refurbishment. The room AC did not work properly and could not get cool enough to make it really comfortable. If these... More

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear William C Thank you for taking the time to review us we greatly appreciate it. We are pleased to know that our staff was helpful and friendly to you during your stay. Thank you for bringing these issues to us we believe you have given us room to improve and we appreciate the feedback. We value your business and... More

nasik
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A decent hotel, with caring and greeting staff. Its located near the Harare Park, so the location is also good, with plenty of eat outs near by. You can try the Pizza, or chicken burgers. The rooms I felt were a bit small, but still pretty much manageable. The internet was fast, which is very important for business travelers. One... More

Was this review helpful? Yes
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear bizztrvl (nasik) Thank you for the positive feedback we greatly appreciate it. We apologise for the inconvenience you faced at the hotel and we are happy that our management team was able to be of assistance to you which we believe made it comfortable for your stay. We thank you once again for your feedback and look forward to... More

Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am a budget conscience consultant who travels throughout Africa for business. The staff is wonderful, but I felt sorry for them for not being able to address a few issues I had. But, I would like to start with the positives: again, the staff are fantastic, there are 3 restaurants with varied menus and price points, rooms come equipped... More

Was this review helpful? Yes
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Barbara H Thank you for taking the time to review our hotel. We are happy to know that you found our staff friendly, our menu that had varied items to choose from. We are also glad to know that you found our beds extremely comfortable. However we apologize for the inconvenience that you experienced at the hotel, namely our... More

Cape Town Central, South Africa
Top Contributor
93 reviews 93 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a decent hotel for business and pleasure. It has good rooms, comfortable beds and very warm and friendly typical Zimbabwean service. Although the fittings and finishing a in the hotel are rather old, they are all in decent condition and everything worked. Will definitely go back.

Was this review helpful? Yes
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Rob_DM Thank you for taking time to review our hotel, and we are pleased to know that the hotel managed to cater for your business and pleasure visit. We have taken note and wish to thank you for all your valuable comments. We are happy to know that you will visit us again and we would be looking forward... More

Pretoria, Gauteng, South Africa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

I had a pleasant and comfortable stay at this hotel. The hotel staff were friendly and offered excellent service. Rooms are clean and were replenished with amenities daily. Breakfast was delicious, there's a large variety to chose from. I would stay there again.

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Rachel M We appreciate you taking the time to share your experiences online it means a lot to us and the staff. We are happy to hear that you had a pleasant stay with us; our staff provided you with excellent service and was very friendly. I will be sure to share your feedback with the entire team. They... More

Roodepoort, South Africa
Top Contributor
77 reviews 77 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 14, 2014

The hotel is in need of an upgrade of its facilities. We booked five rooms and in three of us complained about non-functioning air conditioners. I was later moved to another room where my experience was slightly better. However, what the hotel lacks in modern and renovated facilities, it makes up in the staff. The staff was eager to serve,... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear ADavis1977, Thank you for your detailed review of our hotel. We certainly apologize for any inconvenience you may have experienced. We are pleased that our staff was able to off set any displeasure with great service. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We... More

Gurgaon, India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2014

The hotel is really good. The staff is really very helpful. i had my flight in afternoon around 4 but the hotel staff allowed me to keep the room after checkout and didn't charge for that. Hotel is located at nice location. Art gallery nearby. Avon Dale market too is close (we walked). The restaurant is good and serves good... More

Was this review helpful? Yes 1
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Anujjamwal Thank you for choosing Crowne Plaza as your hotel of choice. I would like to thank you for the valuable feedback that you posted on Trip Advisor. I find it delightful to note that you had a positive experience at Crowne Plaza. We look forward to hosting you again in the near future. Warm Regards Carol.C Guest Relations... More

Cracow
Top Contributor
189 reviews 189 reviews
189 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed March 12, 2014

Crown Plaza Hotel is located in the center of Harare with easy acces to all main places of interest in the city. The lady at the front desk was nice and firndly but the check-in process was very slow and took 45 min because they couldn't find our reservation made on ihg website. Our room was spacious and comfy with... More

Was this review helpful? Yes
Cary_0706, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Cracow Danang Thank you for choosing to stay at Crowne Plaza Harare-Monomotapa and for your valuable feedback. It is pleasing to discover that you find our staff members to be friendly and hospitable. I do apologise for the inconvenience caused with the delayed check in process. Once again i appreciate your feedback as it assists us in constantly improving... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2014

This is a type of hotel familiar to most capital cities in sub-Saharan Africa, a chain hotel that the chain hasn't made much of an effort to update since the 1970s. The décor is a bit tired, but it's scrupulously clean, and the staff were excellent. The air conditioner in my room never worked (I think this is a common... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotels Harare - Monomotapa, responded to this review

Dear Katie S, We appreciate that you took the time to share your review of your recent experience at our property. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept my sincere apology... More

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Additional Information about Crowne Plaza Hotels Harare - Monomotapa

Address: 54 Park Lane | Julius Nyerere Way, Harare, Zimbabwe
Phone Number:
Location: Zimbabwe > Harare Province > Harare
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotels Harare - Monomotapa 3.5*
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Also Known As:
Crowne Plaza Hotels Harare - Monomotapa Hotel Harare
Crowne Plaza Harare

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The facilities at Crowne Plaza Monomotapa are specially designed for the convenience of the guest. The hotel provides a one-stop service where accommodation and other services are concerned, from the wide selection of food and beverage outlets with the restaurants and bars to the full conference and banqueting facilities. The massage parlour and outdoor swimming pool allow the guest to take a rest and relax. ... more   less 
Number of rooms
180

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