We were at the Sheraton with a large tour group so the check-in, etc was handled well. We were there for 3 nights. It is a large hotel in a style which could be anywhere in the world. Since it is located on a hill blocks away from anything in Tunis I didn't really feel I was in Tunisia. The... more

We traveled with Cosmos tours for a week long tour of Tunisia. We stayed in this hotel the first night and the last two nights. Our tour guide handled the check-in-check-out stuff, so I can not comment on that. The hotel buffet was a little pricey, but the food was good and the waitstaff very nice. My Husband enjoyed the... more

It is the worst hotel i have ever been. The service is terrible. Although I confirmed my reservation when I arrived to the hotel (at 1am) they said thet they gave my room to somebodys else because hotek was overbooked. They put me to some run down hotel and the Sheraton car was a kind of old filthy miniwan;-((((( As... more

Stayed at this hotel at the end of a coach tour of Tunisia. it was certainly the "Best of the bunch". The rooms were very comfortable and the hotel staff were very friendly. When I say the "Bunch" I refer to the other hotlels on the tour all 4 & 5 star. The only complaint would be that at the... more

A classic Sheraton - somewhat dated but good security and a reasonable location, albeit on a hill and you have to take a taxi to get around the city. The rooms are a tad dated (those 1980s white marble bathroom tiles are showing their age). The towels were a a little treadbare and slightly greying, but its a Sheraton and... more

They upgraded my room to one with a huge balcony, bathroom, shower etc. It was very clean, the staff was extremely friendly and it was great value for the price I paid. Definitely would consider staying here again. more

I have been extremely impressed with the level of service received atthe Sheraton Tunis (former Tunis Hilton). The lady who checked us in made sure we got upgraded to a suite to accomodate my children traveling with me. She further arranged to have my jacket that I forgot at the Sheraton Hammamet sent to the hotel the same day, saving... more

A Good hotel made even greater by competitors substandard conditions.I regularly travel to and from Tunisia and have stayed in many of its hotels and one common trait all the hotels share is the low level of committment to good service and the hotel staff's resiliance against upkeeping good manners when dealing with guests. Having said all this i am... more

Le personnel adopte des attitudes discriminatoires selon qu'on soit occidental ou autre. Un lavabo bouché ne sera réparé que 72... more