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Sheraton Tunis Hotel

5.0 of 5 Avenue de la Ligue Arabe | Cedex Box 345, Tunis 1080, Tunisia
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Sheraton Tunis Hotel
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Sheraton Tunis Hotel
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285 reviews from our community

Traveler rating
    35
    110
    96
    30
    14
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5
28
37
189
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago

I liked the renovation that is done but I didn't like the guest services, the food and the room service. I tried calling the guest services to let them send someone to take my laundry but no one answered the phone. I then tried the operator with no answer as well. Then I dialed the hotel number as if I'm... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking time to share your experience with us. I would like to apologize for not meeting your expectation on several occasions during your recent stay at Sheraton Tunis. Please know that we greatly value every opportunity to continually improve our product and service delivery that is why your feedback is very important. We sincerely hope... More 

Algiers
Top Contributor
56 reviews 56 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The experience started before traveling to Tunis, where I've been contacted by Sheraton welcoming me and asking if I had any special requests, which I thought it was very thoughtful, As SPG Gold member, we've been upgraded for free to a suite in the 4th floor: loved the design: fresh and cosy, very comfortable, nice facilities! One small issue with... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

I am delighted to read that you have enjoyed your experience with us and to receive such a positive and warm review of your stay. We are most appreciative of your acknowledgment that our hotel services and facilities met your expectations.I will certainly share your kind words with the team I look forward to welcoming you back for your next... More 

Prato, Italy
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If you plan to visit Tunis for leisure or for business, Sheraton Tunis is the right place where to stay! Close to the airport and not too far from the center of Tunis, luxury at the U.S. standards, recently renovated rooms, with swimming pool and spa.

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TripAdvisor. I am glad to learn that you enjoyed your stay at Sheraton Tunis and that you recommend us. We look forward to welcoming you back in the near future. Sincerely, Christian Tomandl General Manager More 

New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've Stayed at the the Sheraton last Christmas and our stay was magnificent. We've stayed in a premium room on the 5th floor i believe. Our accommodation was very nice and the breakfast area is fantastic Hotel staff was OK but one person by the name of Ahmed stood out !!! He was very dedicated and attentive, going back and... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I appreciate the time you took to write this great comment! Our team is pleased to hear that you enjoyed our services as well as our location. I am glad to hear that you spent a great Holidays, I wish you a Happy New Year 2015 and I look forward to welcome you very soon. Sincerely Christian Tomandl... More 

Riyadh
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's not my first stay at this hotel, but as usual I enjoyed my stay The new hotel rooms are biger than before, very well equipped The staff as usual make their utmost to ensure thst my stay is very comfortable

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for the great review following your recent stay with us. We are delighted to read that you enjoyed your stay and that you will recommend our hotel. We will certainly share your kind words with the team. We cannot wait to welcome you back upon your next visit to Tunis Sincerely, Christian Tomandl General Manager More 

Doha, Qatar
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2014

I recently stayed here for a 5 day business trip and I was very disappointed with the hotel. The hotel claims to be a 5 star hotel awarded by a Tunisian authority however this hotel is certainly not more than 3 stars by international standards. The hotel is currently undergoing renovations but it still retains some of its older charms,... More 

Was this review helpful? Yes 2
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to express your concerns following your recent stay at The Sheraton Tunis . Please accept our most sincere apologies for this experience. We are dedicated to give to all our guests the best experience possible and we are sorry that on this occasion we failed. We truly look forward to welcoming you... More 

Travelers are raving about these Tunis hotels

Riyadh, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 9, 2014

I stayed for 3 nights & I was disappointed, many issues that force me not repeat it again... I have recently joined SPG program & decided to go over this chain after a very good experience in other Sheraton Hotels over the Middle East but after this stay I have to advise my colleagues & my company as well to... More 

Was this review helpful? Yes 1
dejla d, Public Relations Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Amman, Jordan
Top Contributor
61 reviews 61 reviews
52 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 5, 2014

The hotel is undergoing renovation. Some parts might look old, but the new rooms are just excellent. The hotel in general is really good. Service is excellent, staff and friendly and helpful, and the overall experience is so good - it feels home. I stayed for 2 weeks in Nov/Dec 2014 and everything was just good. Nothing to complain about.... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Tomandl General Manager More 

Largo, Florida
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

I have stayed at three different hotels in Tunis over the past 5 months. The Ramada was on the beach, had a great pool, service was good but the internet was spotty. I was there for business, not the beach. Le Corail Suites, stayed there, nice enough and close to the embassies but given I like to have a glass... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for your wonderful comments about your stay. I am so happy to hear that you enjoyed your time with us. I will be sure to share your kind words with everyone on our team! We truly look forward to welcoming you back upon your next trip to Tunis Sincerely, Christian Tomandl General... More 

Utrecht, The Netherlands
Top Contributor
51 reviews 51 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 19, 2014

Had a good stay, nice room with a view. The staff is very friendly and helpfull. I went for a swim in the pool which was not too busy. Many facilities available to make your stay comfortable. Several restaurants serve good to excellent food and visit the bar for after dinner drinks.

Was this review helpful? Yes
dejla d, Public Relations Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for your wonderful comments about your stay. I am so happy to hear that you were well taken care of and that you enjoyed your time with us. I will be sure to share your kind words with everyone on our team! We truly look forward to welcoming you back upon your... More 

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Additional Information about Sheraton Tunis Hotel

Address: Avenue de la Ligue Arabe | Cedex Box 345, Tunis 1080, Tunisia
Location: Tunisia > Tunis Governorate > Tunis
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Tunis Hotel 5*
Number of rooms: 285
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Also Known As:
Sheraton Tunis Hotel And Towers
Tunis Sheraton
Sheraton Tunis Hotel Tunisia, Africa
Hotel Style:
#4 Spa Hotel in Tunis
#7 Luxury Hotel in Tunis

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