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Sheraton Tunis Hotel

Avenue de la Ligue Arabe | Cedex Box 345, Tunis 1080, Tunisia
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Sheraton Tunis Hotel
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Sheraton Tunis Hotel
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331 Reviews from our TripAdvisor Community

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Traveler rating
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    107
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (331)
  • Mar-May only
    (74)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (89)
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Seattle, Washington
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

I didn't go home. Hotel is amazing! However staff wasn't be very friendly. Sometimes they were without smile and angry. And we didn't know why. But rooms were great. Very big and clean. We will go back if the staff is more friendly and communicative. And definitely english language course couldn't hurt them:)

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for providing us with your feedback following your recent stay with us at Sheraton Tunis Hotel . I would like to apologize for not meeting your expectations regarding our staff behavior. Comments like yours are taken very seriously as they help us enhance our service. On the other hand I’m so delighted to hear that you... More 

1 review
4 of 5 stars Reviewed 1 week ago

This Hotel is absolutely perfect ....... It was wonderful ....... really enjoyed it! The room was clean, facilities good ........ I had a wonderful time here! I enjoyed it very much! Thanks for the beautiful memories.

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for the wonderful review regarding your last stay at Sheraton Tunis. We are glad that you enjoyed all these facilities during your stay with us and hope to see you again very soon. Sincerely, Christian Tomandl General Manager More 

Scranton, Pennsylvania
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Hotel is absolutely perfect or so my Husband and I thought.. :( It was wonderful until we went to check out and they said that they gave us too much money back when we checked in.. I said I paid in US Dollar and you gave me change in TUN Dinar.. I accepted it not really understanding it.. They... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent experience with us. Please accept our sincere apologies for this experience. I do hope you will allow us the opportunity to restore your confidence in our quality of service in the near future Thank you again for your valuable and constructive feedback. We... More 

Reading, United Kingdom
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 5 weeks ago

On a recent stay I arrived in the middle of the refurbishment. Pleasant bedroom that had been refurbished, still a few snagging items to be resolved, but I am sure it will be fine. The public areas on the ground floor were right in the middle of refurbishment so I can't really comment on what they will be like when... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for your review further your last stay at The Sheraton Tunis. We were of course concerned to learn of the disappointing elements which fell below the high standards we strive to achieve. We are sorry for the shortfalls you experienced. We have notified the relevant departments of the issue you've highlighted, and in our continuous effort... More 

North Holland Province, The Netherlands
1 review
1 of 5 stars Reviewed June 23, 2015

the whole hotel services are bad we were there on the 20th of june 2015:it was terrible: staff not deciplinated specially in the garde spa we were waiting for more that 30mn in the restaurant we were waiting for 30mn atb the spa reception in order to reserve a massage the massage was son so soft despite my reservation for... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your comments about your last experience at the Sheraton Tunis Hotel. I was really sorry to hear that the service was unsatisfactory, relevant departments have been notified about the concern you've reported. Please accept our sincere apologies for this experience. I do hope you will allow us the opportunity to... More 

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Bedfordshire, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 14, 2015

Having stayed at many North African hotels over the years, I can say this is one of the better. The location is not downtown, but provided you are prepared to pay the service is good, with authentic local cuisine and international flavour available. Harry's Bar is ok but could do with some change to the music and the now tiresome... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent experience with us. We value all guest comments, and constructive feedback like yours helps us to continually improve our services and facilities.. We sincerely hope to welcome you back very soon. General Manager Christian Tomandl More 

Tampa Florida
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 11, 2015

We are world travelers and very loyal to the Starwood brand for thirty five years.We spent two nights at the Sheraton Tunis May 23 and 24 and enjoyed our stay very much.Great location on a hill overlooking the whole city of Tunis away from the noise and pollution of the Medina/city center. Close to all tourist attractions,Amazing property wonderful renovated... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Christian Tomandl General Manager More 

Dubai
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 10, 2015

The hotel is in an old building situated in an old square overlooking the Tunisia TV Broadcasting Building. Checkin was pleasant but they did not have enough rooms at the time for all our partied. Always ask for the newly renovated rooms. The room is airy , filled with light and spacious. Has a marble clad floor and bathroom and... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for your kind review, we are glad that you have enjoyed your stay with us. Please know that we greatly value every opportunity to continually improve our product and service delivery that is why your feedback remains very important us. We hope to welcome you once more at our hotel. Christian Tomandl, General Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 31, 2015

Arrival into a club room was good, clean well ordered room Breakfast in the club area was ok, decent selection with cooked eggs available on order Bar was ok, typical hotel bar with little atmosphere Check out, disaster 4 phone calls and 45 minute wait to get someone to come and pick up bags (7 so to many to hand... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest , I would like to thank you for taking time to share your experience with us. I would like to apologize for not meeting your expectation during your recent stay at Sheraton Tunis. Please know that we greatly value every opportunity to continually improve our product and service delivery that is why your feedback remains very important us.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 29, 2015 via mobile

This is the second time we stay me and my husband at this hotel. The first time it's was great but this time was simply terrible. The staff was not friendly and or floor smelled like raw sewage. Also, our room was noisy and the air was filled with debris from ongoing construction on our floor. Another complaint we have... More 

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your comments about your last experience at the Sheraton Tunis Hotel. I was really sorry to hear that the service was unsatisfactory, relevant departments have been notified about the concern you've reported. Please accept our sincere apologies for this experience. I do hope you will allow us the opportunity to... More 

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