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Sheraton Tunis Hotel

Avenue de la Ligue Arabe | Cedex Box 345, Tunis 1080, Tunisia
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Sheraton Tunis Hotel
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Sheraton Tunis Hotel
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301 reviews from our community

Traveler rating
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    99
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed today NEW

This is an old fashioned hotel where you do not want to spend time. Service is very polite. The lobby is wide open, not particularly pleasant, reminiscent of designs of the early 80s, heavily smelling of cigarette smoke. My room was on the Club floor and leading to it was a stained , humid and smelly carpet. The odor reached... More 

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Bayonne, New Jersey
Top Contributor
237 reviews 237 reviews
136 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was a bit nervous about keeping my visit in lieu of the unfortunate events in the country. I decided to continue my short vacation on my way back home. The hotel picked me up in their shuttle van. It's a very affordable option. The GM greeted me and escorted me to their newly renovated sections. The room was very... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear M. Lewis, Thank you so much for staying at the Sheraton Tunis and for taking the time to post such a wonderful review! I am happy to hear that you were well taken care of and enjoyed your time with us. I'm so delighted to hear that you recommend our hotel. I will certainly share your kind words with... More 

Helsinki, Finland
Top Contributor
98 reviews 98 reviews
68 hotel reviews
285 helpful votes 285 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Badly managed Sheraton Tunis is a badly managed hotel. Aged and under partial renovation it may tick all the boxed required for a 5 star property. But only on paper. Location Sheraton Tunis is a large complex situated outside Tunis city centre. Sitting on a hill top it is surrounded by highways on three sides. You'll need a taxi to... More 

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for providing us with your feedback following your recent stay at Sheraton Tunis Hotel ! Please rest assured that we will take all your comments seriously as they are very valuable to us; it will certainly help us to find ways to enhance our services and facilities. We truly look forward to welcoming you back upon... More 

New York City, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

I passed a stay of 4 days with some colleegues; the spa supervisor BASSIMA was so excellent in her way of treatments explanation in english language which is the most whole hotel problem ! she finished by convincing us to have the experience of body scrub followed with an aroma massage: Honestly we didnt like the scrubbing product no smell... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for your wonderful comments about your Spa Experience . I am so happy to hear that you were well taken care of and that you enjoyed your time with us. I will be sure to share your kind words with everyone on our team! We truly look forward to welcoming you back... More 

Cairo, Egypt
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for about 5 weeks; had an overall great experience, As for some of the amenities: -Gym is spacious and fair enough for exercising. -There is a good indoor pool (don't forget to get yourself a bonnet as swimming is not allowed without wearing it), as well as an outdoor one. -Barber/Hair dressing shop is available. Hotel location is... More 

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for your amazing review following your recent stay here at Sheraton Tunis Hotel. I am so delighted to hear that you enjoyed so many aspects of the Hotel and will be sure to pass along your kind words to the team! We are truly looking forward to the opportunity of welcoming you back upon your next... More 

Dubai, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is under renovation, about half of it is closed off (according to the front desk team during check-in). It would be nice if they informed of this when the booking is made (on the SPG site). The above is apparently an excuse for not honouring SPG Gold privileges (cannot be on SPG floor, cannot upgrade, cannot...). In my... More 

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Tunis Hotel. I was really sorry to hear that you were not informed about the renovation, although we have announced this on our hotel websites. Please accept my most sincere apologies for this experience. We are dedicated to give to all our guests the best experience possible and I... More 

Tripoli, Libya
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

most of the hotel team are very helpful,trying their best to make your stay as comfort as possible, the hotel rooms are very recently renovated, the hotel lobby are clean and nice, quite area, plenty of private space for car parking

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for the great review you have added about our hotel! We are pleased to know that you enjoyed your stay and that the hotel team was helpful. We hope to see you again very soon. Sincerely, Christian Tomandl General Manager More 

Istanbul, Turkey
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 9, 2015

I have been to Tunisia several times and Sheraton Tunis is definitely one of the best places I stayed in. The rooms are amazing, super clean, very spacious, the bed is comfortable, the service is impeccable. The hotel has different options where to have a drink and enjoy a calm atmosphere. They have a great spa center, that offers a... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for your wonderful comments about your stay. I am so happy to hear that you were well taken care of and that you enjoyed your time with us. I will be sure to share your kind words with everyone on our team! We truly look forward to welcoming you back upon your... More 

South Beach, Oregon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2015

My husband and I stayed here in October. It was lovely. Even one night I was sick at 4 am and room service brought me ice quickly. Housekeeping always kept our room nice and I know we were a pain as we slept late daily, usually at least until 3 pm and they still came and cleaned. In Americs we... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for your positive review following your stay here at Sheraton Tunis . I am so enchanted to hear that you enjoyed so many aspects of the Hotel and will be certain that we will maintain consistently the standards you have experienced during your stay with us. We do hope you will return to Tunis in the... More 

1 review
2 of 5 stars Reviewed January 24, 2015

I liked the renovation that is done but I didn't like the guest services, the food and the room service. I tried calling the guest services to let them send someone to take my laundry but no one answered the phone. I then tried the operator with no answer as well. Then I dialed the hotel number as if I'm... More 

Was this review helpful? Yes
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking time to share your experience with us. I would like to apologize for not meeting your expectation on several occasions during your recent stay at Sheraton Tunis. Please know that we greatly value every opportunity to continually improve our product and service delivery that is why your feedback is very important. We sincerely hope... More 

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