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Sheraton Tunis Hotel

Avenue de la Ligue Arabe | Cedex Box 345, Tunis 1080, Tunisia
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Sheraton Tunis Hotel
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Sheraton Tunis Hotel
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307 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cairo, Egypt
Contributor
14 reviews 14 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed for over three weeks on business. Everything was fine and comfortable. I had a wonderful stay and the staff was very friendly. The only problem with my stay was when it heavily rained it appears the old building couldn't take it easily and the water spilled at some places in the room.

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london
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 3 weeks ago

what a crepe pretentious place. Who rates these places??? 5* my ....... met two guys in lobby 31.3.15 17.00. sat there chat chat for over an hour. Zilch drinks. i even went over to a flunky and asked in my best francais, and he told me a serf would come over. nada happened, so we used all the facilities, and... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your comments about your last experience at the Sheraton Tunis Hotel. I was really sorry to hear that the service was unsatisfactory, relevant departments have been notified about the concern you've reported. Please accept our sincere apologies for this experience. I do hope you will allow us the opportunity to... More 

Uganda
1 review
2 of 5 stars Reviewed 4 weeks ago

Its my second visit to the hotel nd i noted that its gettin worse than the last 2 years ; i stayed there last week on the 23 of mars ; for only 3 nights: the whole hote employees dot understand english ,from the other side the guest reation kaouther was circuationg and loughing for nothing ! i think she... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for taking time to share your experience with us. I would like to apologize for not meeting your expectation on several occasions during your recent stay at Sheraton Tunis. Please know that we greatly value every opportunity to continually improve our product and service delivery that is why your feedback is very... More 

Washington DC
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is an old fashioned hotel where you do not want to spend time. Service is very polite. The lobby is wide open, not particularly pleasant, reminiscent of designs of the early 80s, heavily smelling of cigarette smoke. My room was on the Club floor and leading to it was a stained , humid and smelly carpet. The odor reached... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for providing us with your feedback following your recent stay at the Sheraton Tunis Hotel! Please rest assured that we will take all your comments seriously and specially those about hotel security as they are very valuable to us. Please feel free to contact directly by phone or by email Mrs soraya.essafi@sheraton.com to provide us with... More 

Bayonne, New Jersey
Top Contributor
237 reviews 237 reviews
136 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed March 22, 2015

I was a bit nervous about keeping my visit in lieu of the unfortunate events in the country. I decided to continue my short vacation on my way back home. The hotel picked me up in their shuttle van. It's a very affordable option. The GM greeted me and escorted me to their newly renovated sections. The room was very... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear M. Lewis, Thank you so much for staying at the Sheraton Tunis and for taking the time to post such a wonderful review! I am happy to hear that you were well taken care of and enjoyed your time with us. I'm so delighted to hear that you recommend our hotel. I will certainly share your kind words with... More 

Helsinki, Finland
Top Contributor
105 reviews 105 reviews
69 hotel reviews
292 helpful votes 292 helpful votes
3 of 5 stars Reviewed March 14, 2015 via mobile

Badly managed Sheraton Tunis is a badly managed hotel. Aged and under partial renovation it may tick all the boxed required for a 5 star property. But only on paper. Location Sheraton Tunis is a large complex situated outside Tunis city centre. Sitting on a hill top it is surrounded by highways on three sides. You'll need a taxi to... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for providing us with your feedback following your recent stay at Sheraton Tunis Hotel ! Please rest assured that we will take all your comments seriously as they are very valuable to us; it will certainly help us to find ways to enhance our services and facilities. We truly look forward to welcoming you back upon... More 

New York City, New York
1 review
4 of 5 stars Reviewed March 12, 2015

I passed a stay of 4 days with some colleegues; the spa supervisor BASSIMA was so excellent in her way of treatments explanation in english language which is the most whole hotel problem ! she finished by convincing us to have the experience of body scrub followed with an aroma massage: Honestly we didnt like the scrubbing product no smell... More 

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for your wonderful comments about your Spa Experience . I am so happy to hear that you were well taken care of and that you enjoyed your time with us. I will be sure to share your kind words with everyone on our team! We truly look forward to welcoming you back... More 

Cairo, Egypt
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2015

I stayed for about 5 weeks; had an overall great experience, As for some of the amenities: -Gym is spacious and fair enough for exercising. -There is a good indoor pool (don't forget to get yourself a bonnet as swimming is not allowed without wearing it), as well as an outdoor one. -Barber/Hair dressing shop is available. Hotel location is... More 

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for your amazing review following your recent stay here at Sheraton Tunis Hotel. I am so delighted to hear that you enjoyed so many aspects of the Hotel and will be sure to pass along your kind words to the team! We are truly looking forward to the opportunity of welcoming you back upon your next... More 

Dubai, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 26, 2015

The hotel is under renovation, about half of it is closed off (according to the front desk team during check-in). It would be nice if they informed of this when the booking is made (on the SPG site). The above is apparently an excuse for not honouring SPG Gold privileges (cannot be on SPG floor, cannot upgrade, cannot...). In my... More 

Was this review helpful? Yes 1
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Tunis Hotel. I was really sorry to hear that you were not informed about the renovation, although we have announced this on our hotel websites. Please accept my most sincere apologies for this experience. We are dedicated to give to all our guests the best experience possible and I... More 

Tripoli, Libya
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

most of the hotel team are very helpful,trying their best to make your stay as comfort as possible, the hotel rooms are very recently renovated, the hotel lobby are clean and nice, quite area, plenty of private space for car parking

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dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for the great review you have added about our hotel! We are pleased to know that you enjoyed your stay and that the hotel team was helpful. We hope to see you again very soon. Sincerely, Christian Tomandl General Manager More 

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