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Golden Tulip Farah Rabat

Makhlouf 10, Rabat 10000, Morocco
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Golden Tulip Farah Rabat
Best prices for: 1 room 1 guest
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Ranked #22 of 39 Hotels in Rabat
A recent review
3 of 5 stars Reviewed February 14, 2015
KRclem Torrevieja, Spain
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357 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Golden Tulip Farah Rabat
See the most recent reviews
Torrevieja, Spain
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

On a tour of Morocco. We were told we had been upgraded to this 5*hotel. The 1st room on the 2ndfloor that we were allocated had no bath plug or shower curtain. When we called reception they sent a girl with more towels and toiletries. Asthis did not solve our problem I went to reception and requested to change rooms.... More 

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Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, After thanking you for the feedback of your stay at the Golden Tulip Farah Rabat, be ensured that the girl at the reception will be recognized for her customer care and assistance while we equip rooms with bath plugs and missing shower curtains. We hope this will not tarnish the image of our property, and looking forward to... More 

San Juan, Puerto Rico
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 3, 2015

I only spend one night and that's all you can take from this hotel and service. Staff not that friendly didn't set you at the table or remove your plate. The breakfast buffet not that good but don't was an ok buffet with s variety of meat rice pasta and salads.

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Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Thank you for your feedback, and for your understanding! We appreciate you giving us the opportunity to adjust ourselves in improving guest’s satisfaction. Your comments have been shared with the appropriate department heads to ensure we provide the proper service and information to our guests. Best regards, Hicham Ouahdani Director of Operations. More 

Denver, Colorado
1 review
1 of 5 stars Reviewed January 19, 2015

Not worth the money really. Toilet doesn't flush properly, very poor wifi connection, very rude customer service... bath doesn't drain and restaurant staff is pretty bad. With the benefit of hindsight, i would have happily spent more money to stay at a decent hotel - or could have spent less to stay in a hotel that is just as good.... More 

Was this review helpful? Yes
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Thank you fora taking the time to enlighten us about your exerience at the Golden Tulip Farah Hotel, and we really appreciate you giving us the opportunity to adjust ourselves in improving guest’s satisfaction. Your comments have been shared with those concerned to ensure we provide the proper service to our guests. hoping we will have the opportunity... More 

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 11, 2015 via mobile

Just arrived at this hotel, looks clean and impressive the moment you get in. Got to the elevator but only one works. Instruction to get to the room was poor. Looks like they're short in help or manpower. I'll see until tomorrow though.

Was this review helpful? Yes 1
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Thank you for taking the time to enlighten us about various malfunctions that impacted your stay with us. Be ensured that your remarks have been shared with appropriate staff to fix what needs to be fixed. And while looking forward to hosting you for a next stay in Rabat. Best regards, Hicham Ouahdani Director of Operations. More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 5, 2015

I stayed at this hotel for business. I would not recommend it. The wifi doesnt work, the hotel's entire system was down which meant room keys dont work and get deactivated every day. The rooms had no AC or fans that worked. Bathrooms missed towels and bathmats. My room didnt have sheets. Customer service is awful.

Was this review helpful? Yes 1
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Let us first thank you for your comments, and we are unpleasently surprised to their contents for this is definitely not the way we intend to treat our guests ! We would have been more than delighted to provide all the necessary assistance during your stay as it seems that nothing was working. Please consider our sincere apologies,... More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 5, 2015 via mobile

The hotel is so and so - nice entrance and lobby, the rooms are clean enough. The service was quite low in my case - I was missing the TV remote and took them 3 hours to bring one. Yet what made me write this review was not the remote incident but the breakfast. How to describe it ... If... More 

Was this review helpful? Yes 2
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Let us, first, extend our apologies for your negative experience during your stay in Rabat. We have shared your comments with our colleagues especially from Food & beverage department to sensitize every member of their team on the lacks stated in your comments. We promise to make necessary efforts to be up to your expectations on the occasion... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 26, 2014

Friendly and helpfull staff. Breakfast was confusing. One day fresh Orange Juice, the next day from a can, no spoons for yoghurt and the coffee is awefull. Room was spacious and clean. Location is great.

Was this review helpful? Yes
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Your kind comments are greatly appreciated. Be sure, customer care is amongst our highest priorities ! I have brought your comments to the attention of those concerned. Looking forward to hosting during your next visit to Rabat, And while thanking you for your support, Best regards, Hicham Ouahdani Director of Operations More 

Luxembourg City, Luxembourg
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 14, 2014

The hotel is quite old but its location nevertheless convenient, you have the modern tramway very closeby, so that reaching other parts of the city is very simple in this easy-going city. The highlight has been the friendly and smiling stagière-women at the reception, always willing to help and with very deep knowledge about what to do in the city,... More 

Was this review helpful? Yes 1
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, We are so delighted to hear you had such an enjoyable stay. Please rest assure that The stagiare-woman will be recognized for all her hard work and commitment to our guests. We look forward to your next visit. Hicham Ouahdani Director Of Operations More 

Sarasota, Florida
Top Contributor
83 reviews 83 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 4, 2014

Near the Kasbah, this hotel is fine but nothing more. There is little to fault but there is also nothing worthy of praise. The location is good and I expect this place will soon get a much needed facelift. But in the meantime, it is an okay choice.

Was this review helpful? Yes
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, Thank you for your feedback, and for your understanding! We appreciate you giving us the opportunity to adjust ourselves in improving guest’s satisfaction. Your comments have been shared with the appropriate department heads to ensure we provide the proper service and information to our guests. Best regards, Hicham Ouahdani Director of Operations. More 

Newchurch, United Kingdom
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 3, 2014

The hotel is very well situated in Rabat for any tourist visits, most a short walk away. Taxis at the hotel for farther way visits were excellent and not unreasonable. Stayed 3 nights on business. Despite its location on a busy junction and my room facing this, I was not disturbed. Rooms were large, bed comfortable and general standard was... More 

Was this review helpful? Yes 1
Hicham O, Director Of Operations at Golden Tulip Farah Rabat, responded to this review

Dear Guest, We would like to thank you for taking the time to share your experience at Golden Tulip Farah Rabat on TripAdvisor. Your comments will help us to keep improving guest's satisfaction, and be sure this is our priority. We take note of every observation you made to take our hotel's guest's service "to the next level". We hope... More 

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