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Sofitel Rabat Jardin des Roses

Travelers' Choice award winner
PO Box 450, Souissi, Rabat 10000, Morocco
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1 room 1 guest
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Sofitel Rabat Jardin des Roses
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908 Reviews from our TripAdvisor Community

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Traveler rating
    531
    238
    85
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Arabic first
  • Dutch first
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  • German first
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English first
  • All months
    (908)
  • Mar-May only
    (257)
  • Jun-Aug only
    (278)
  • Sep-Nov only
    (197)
  • Dec-Feb only
    (176)
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Torrance, California
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Stayed here thinking I was going to be at a 5-star hotel and the service was worse than a 1-star place. The property looks nice on the surface but is actually very shabby. The staff is rude and not at all helpful. I think the bad service was inexcusable. The cleaning staff were the only ones who even cared if... More 

Was this review helpful? Yes
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Guest, Thank you for taking your time to write your review about Sofitel Rabat Jardin Des Roses. We would like to apologize for any service you don't appreciate. We hope that we will have the opportunity to welcome you back soon. Sincerely More 

new york
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently spent two nights at this property outside the center of Rabat, requires a taxi ride every time you want to do or see anything, a disappointing choice on many levels. The Club Level Room (Club Milliesime) had a nice balcony with a view over the gardens but the club level privileges were a joke...they barely offer anything, you have... More 

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Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Guest, Thank you for your review regarding your stay at Sofitel Rabat Jardin Des Roses. It is always a pleasure to receive feedback from our guests. We will share your comments with our team. Thank you for choosing Sofitel for your stay, and we hope your next visit will be as pleasant as the previous one. Sincerely More 

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

amazing 360 degree panoramic view of Rabat from the hotel in a beautiful and quiet neighborhood, with direct access to a forest for jogging. Unique and privileged conditions ! Then the hotel itself, with fantastic staff with the right combination of excellent training and natural kindness. Fantastic junior suite, pool, 5 star Spa, amazing breakfast on beautiful garden. I would... More 

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Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Mehdi, Thank you for taking your time to write this lovely review about Sofitel Rabat Jardin Des Roses. It gives us great pleasure to know that you appreciated the location and services of our hotel. Our team members will be happy to hear that you found their services outstanding. Thank you for highlighting the great service that you experienced... More 

Paris, France
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything in this stay was perfect. The room was very comfortable. A quick and efficient Room service . The Spa is amazing. We really enjoyed our stay and will recommend this very nice hotel to our friends and relative.

Was this review helpful? Yes
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Guest , Thank you for taking your time to write this lovely review about Sofitel Rabat Jardin Des Roses. It gives us a pleasure to know that you appreciated the location and services of our hotel. We will share your comments with our team. We am sure that this feedback will serve as an encouragement to all of our... More 

Guildford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The extortionate price to stay at this hotel is simply not worth it and the way we were treated by staff was appauling. We spent our first day by the pool and when it came to lunchtime we ordered a few sandwiches to have by the pool - it took an hour for these to arrive. In the evening we... More 

Was this review helpful? Yes 2
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Oscar, Thank you for taking your time to write your review about your experience at Sofitel Rabat Jardin Des Roses. We learned about the incident that happened at the So Lounge and we would like to apologize for it. We hope that we will have the opportunity to welcome you back soon for a new experience better than the... More 

Beirut, Lebanon
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel to stay at in Rabat. Freindly and very helpful an accomodating employees. Will definitely stay there again on my next business trip. Special mention must go to the concierge (and moreso a true gentleman) named Ahmed. This individual is not only a credit to the Sofitel in Rabat, but to the Sofitel chain. He could have not been... More 

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Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Marko, It is a pleasure for all the team to read your positive review after your stay with us at Sofitel Rabat Jardin Des Roses. We are happy to know that you appreciated our services especially our concierge. We will transfer your encouragements to Ahmed and we hope to see you very soon among us. Sincerely More 

Rabat, Morocco
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I made a reservation for Ramadan 2015 breakfast for the other day by phone requesting the garden seats, when we came over ( me and the familly) there is no reservation at all, then the guy arranged the entry to a table inside the building. The food varieties were very limited no 5 stars standards. The service was terrible, you... More 

Was this review helpful? Yes 1
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear guest, Thank you for staying at Sofitel Rabat Jardin Des Roses recently. We learned about the incident that happened during your stay and we would like to apologize for it. We will do the best for you next stay to have a better experience than the previous one. Sincerely More 

Navarre, Fl
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is beautiful, the staff is extremely helpful and the garden and pool area is gorgeous. Sofitel was just what I needed after my extended travel from the states...the spa bathtub and comfortable bed was just what I needed to recoup.

Was this review helpful? Yes
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review
Google Translation

Cher hôte, Nous vous remercions pour votre commentaire suite à votre récent séjour au Sofitel Rabat Jardin des Roses. Nous... More 

Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I'm not sure how this hotel has gathered so many positive reviews. I found the staff generally unpleasant, including the ones working in the restaurants. They seemed as if they could not be bothered to provide answers to questions or even accept payment of the bill in a timely manner. No welcome drinks upon check in as no one could... More 

Was this review helpful? Yes 1
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Guest, Thank you for taking your time to write your review about Sofitel Rabat Jardin Des Roses. We are sorry for the incident that happened during the check-in and the restaurant. All the team would like to apologize for it. We hope that we will have the opportunity to welcome you back soon. Sincerely More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 23, 2015

This is my favorite hotel in Rabat. I particularly enjoy the espresso coffee machine, the fitness center (the female staff is one of the most competent I have even seen). Service at the bar could be improved (Staff not very competent. Also, the waiter tried to substitute a top shelf whisky for a cheaper one, hoping I would not notice... More 

Was this review helpful? Yes
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review

Dear Guest, Thank you for staying at Sofitel Rabat Jardin Des Roses recently and we hope that you have enjoyed your stay. We appreciate your feedback about the fitness center. Be sur that we will transfer your encouragements to our ambassadors. We will take seriously your remarks about the bar service. We look forward to welcoming you again among us.... More 

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