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Palais Soltan Riad & Spa

Boulevard Mohamed VI, Zone | Touristique Agdal, Marrakech 40000, Morocco
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Palais Soltan Riad & Spa
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Ranked #393 of 480 Hotels in Marrakech
A recent review
4 of 5 stars Reviewed December 25, 2013
Yasmin_M_85 Aberdeen, United Kingdom
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aberdeen, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 25, 2013

My husband and I travelled to Marrakech in October 2012 and stayed for a week at the Palais Soltan. The room was spacious and felt very authentically moroccan which was lovely. The staff were excellent and couldn't do enough to make us feel welcome - the free trips into town were a nice touch but airport transfers would have been... More 

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London, United Kingdom
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed October 24, 2012

As the staff in this hotel were so friendly and helpful, I feel slightly guilty for writing a bad review. Unfortunately though, this hotel does not deserve a good one. The Palais Soltan is far past its prime, with every element of the hotel looking old and tired. The rooms are clean, but have a lingering smell of damp about... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all that it could have been. We apologize for any inconvenience you have experienced despite a team responsible for ensuring the ongoing success of your stay. We regret that you did not take advantage of our... More 

Valletta, Malta
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 26, 2012

I am sorry to have to write this bad review especially after a wonderful holiday in morrocco and having to go against all the reviews I read before going to this "palais'. To be fair the hotel's interiour is not bad except for the fact that it was very dark in the common parts and room which did not even... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear guests, Thank you for Taking the time to provide your feedback regarding our hotel. Certainly we are disappointed That You have not enjoyed your stay at the Palais Soltan We are surprised by your comment about price shuttle,we remind you that our hotel provides the guests two daily free shuttle at fixed times for transfer from the hotel to... More 

UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 18, 2012

I stayed in this hotel with my family and spent a week here in September 2012. Positives 1) Very personable and friendly staff who go out of their way to help you. 2) Very nice, spacious rooms 3) Very nice traditional building in keeping with the moroccan style 4) Only 10 minutes away from the old city (Medina) and the... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear guest, The whole team joins me in thanking you for your comment left on this site and we are pleased to read that you enjoyed it. We consider your comments and suggestions to improve and provide excellent service appropriate to your needs and will do everything we can to make your next stay a renewed delight! be assured that... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed September 18, 2012

The Riad was one of the most pleasant hotels I've ever stayed in, balancing Moroccan tradition with creature comforts and holiday luxury. It's not a large hotel; it's a bit like a French auberge, with a homey feel where everyone can wander around to their heart's content, have a chat with the staff, whilst still receiving the best treatment. Our... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear guests, Thank you for taking the time to provide your feedback regarding Palais Soltan Riad & Spa. We are so happy to know how much you have appreciated the hotel service and stuff’s attention and are delighted to hear that you enjoyed your room and rooftop pool terrace with restaurant and lounge bar. Hoping to have the opportunity to... More 

Berkshire, UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 16, 2012

I can't fault this hotel at all, I was apprehensive prior to my visit having read other reviews but was blown away by this truly Moroccan Riad. The staff are fantastic and can't do enough for you from arranging excursions to recommending eateries and even tips on do's and don't while in Marrakesh, Faical and Norideen were particularly helpful and... More 

Was this review helpful? Yes 1
palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear Guests, Thank you for taking the time to provide your feedback regarding Palais Soltan Riad & Spa. We are so happy to know how much you have appreciated the hotel service and stuff’s attention and are delighted to hear that you enjoyed your room, breakfast and rooftop pool terrace with restaurant and lounge bar Hoping to have the opportunity... More 

Delft, Zuid-Holland, Netherlands
1 review
4 of 5 stars Reviewed September 15, 2012

We booked hotel Palais Soltan for 11 days with 4 girls. It was a Great Staying at Palais Soltan. The way we were welcomed was sooo nice! And the rooms were beautifull. The staff of the hotel were very very kindley! Everything was very clean.. and the service also!! my expreience was soo nice that i deffinetely will come back... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear Clients, We enjoy to read you had a great time at the Palais Soltan & Spa. We are so happy to know how much you have appreciated the hotel service and stuff’s attention. We hope to see you again soon. Best Regards. More 

Windsor, England, United Kingdom
1 review
5 of 5 stars Reviewed September 14, 2012

I have never posted a review about any hotel or holiday before but having read the reviews on this site felt compelled to do so. My friend and I have just returned from a 9 day stay in Marrakech and we both found the Palais Soltan to be the highlight of our trip. If you are looking for authentic Moroccan... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear Guest, I’d like to thank you for taking the time to give us your comments regarding your stay at Palais Soltan on Tripadvisor. We are so happy to know how much you have appreciated the hotel service and stuff’s attention. All your notes will be an added value to improve our services in order to satisfy all your expectations... More 

Birmingham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 22, 2012

Me and my girlfriend had booked 2 weeks at the riad in August -unfortunately, we only lasted 4 days before requesting to be moved to another hotel. The reasons were simple - being ramadan, the management had decided it was the ideal time to build a nightclub underneath the riad so half of it was like a building site; the... More 

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palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear guests, First of all, I would like to thank you for taking the time to give us your comments regarding your stay at Palais Soltan Riad & Spa, even if, it is very painful to read them. However I thank you for your comments and be assured that all your comments are important to us in order to be... More 

Shaker Heights, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2012

My husband and I found Palais Soltan to be an adequate place to stay. The rooms are nicely cleaned as are the bathrooms. The air conditioner is very good. The tv has a good number of channels and there is a room safe and a fridge. There is a carefour (grocery) and a shopping plaza behind the building which was... More 

Was this review helpful? Yes
palais s, Directeur général at Palais Soltan Riad & Spa, responded to this review

Dear Guests, First of all, we would like to thank you for taking the time to give us your comments regarding your stay at Palais Soltan Riad & Spa and are so happy to know how much you enjoyed your stay at the hotel. Your comments will help us to improve our quality of service and please be ensured that... More 

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