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Murano Resort Marrakech

Douar Abiad La Palmeraie, Marrakech 40000, Morocco
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Murano Resort Marrakech
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Murano Resort Marrakech
Murano Resort Marrakech
Murano Resort Marrakech
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299 reviews from our community

Traveler rating
    160
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47
115
9
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Casablanca, Morocco
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel is located far from city centre but is a great place to unwind, relax and recharge batteries. Everything is far and requires booking a taxi. Pools, rooms are nice! TV didn't work and they could not fix it, didn't even apologies or tried to upgrade, room service had all Moroccan food unavailable (about 6 choices) and the deserts... More 

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Saint Julian's, Malta
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in one of the riads, accommodated in a lovely and spacious suite for us and another for our sons. The furnishings and fittings were first class, as were the facilities and toiletries, including the delightful orange blossom soaps and creams. The private pool was a treat and the colored lighting at night was so romantic while having a... More 

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Westcliff-on-Sea, United Kingdom
Top Contributor
53 reviews 53 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed December 15, 2014

A beautifully situated hotel. Set in lush landscape within a tranquil setting. The staff were excellent in every way. Our suite was stunning and absolutely perfect for our needs. We needed a rest, and the Murano certainly catered for that. Nothing was a problem for the staff. They advised where to eat when going out, also great advise when touring.... More 

Was this review helpful? Yes 1
Christchurch, New Zealand
1 review
5 of 5 stars Reviewed December 12, 2014

This resort is well looked after by an excellent team. The rooms were clean and very nicely presented. The grounds were immaculate and the swimming pools clean and well maintained. The staff (lead by Christophe and Aziz ) bent over backwards to make the stay a successful one. The swimming pools are fabulous and very refreshing even in the evenings... More 

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Lincoln, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014

My daughter-in-law and I have just returned from 4 days of peace and tranquillity at the lovely Murano. Our suite was beautiful, very big with everything you could ask for. We virtually had our own pool all the time we were there which along with the oversized sun loungers was wonderful. Language was a bit of a problem and we... More 

Was this review helpful? Yes 1
Miami, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 2, 2014

This Hotel have a lot of charm but looks like the maintenance is not done properly. There are about 4 blocks, each with his swimming pool. This make it easy to find a quiet area. Fortunately we got an upgrade at our arrival. This new room was very large and confortable. Phone and TV where not working properly in our... More 

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Glasgow, United Kingdom
2 reviews
3 of 5 stars Reviewed June 10, 2014

My Partner brought me here for a holiday for 10 days for my Birthday in May. The hotel itself was beautiful, lovely decorated! However the language barrier makes everything difficult. Everyday i asked for the same drink and ALWAYS got a different one. The service is very bad, no one really smiles within the hotel, i had issues with my... More 

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HotelsDeParis, Responsable relations clients at Murano Resort Marrakech, responded to this review

Dear Guest, Thank you for taking the time writing us. We are delighted to see that you appreciate the design of our hotel. We are sorry to learn that you encountered some difficulties during your stay. Please also be assured that we have already taken into consideration your remarks and as service is our priority I have shared your comments... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 30, 2014 via mobile

I came here with my girlfriend to have a relaxing day at the pool. I doesn't slept here. The place is very relaxing and charming, the price maybe are too high for Marrakech,2 sunbeds with towels 200 dirahms each. The kitchen was really basic and don't offer a big menu. The prices are allineed with every resort around in the... More 

Was this review helpful? Yes 1
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review

Dear Francesco, Many thanks for leaving a review about your recent break at the Murano Resort Marrakech. We are glad to learn that you enjoyed our “relaxing pool” and the charm of our place. We hope to welcome you back soon! Next time, do not hesitate to try our all new restaurant Menu! Sincerely, Murano Resort Marrakech More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2014 via mobile

Excellent property, comfortably, tranquil, superb swimming pool. Well appointed spacious rooms with good bathroom facilities. However the hotel lets itself down with disinterested management who lack focus and a good service ethos. Breakfast is good but the bar and restaurant are empty and easily avoided. Looking for a quiet sunshine break and not expecting a big happening hotel this is... More 

Was this review helpful? Yes 1
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review

Dear Gemma, Many thanks for leaving a review about your recent stay at Murano Resort Marrakech on TripAdvisor. Please note that we launched a new Menu since April 2014, you can visit our website to get more information. We look forward to welcome you back for your next stay in Marrakech! Sincerely, Murano Resort Marrakech More 

Dublin
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 23, 2014 via mobile

I found this hotel odd to begin with. However it was really a fabulous place. It was just the reception area that was strange at first. It was the wierd odd art around that made me wonder about it and having to step over the doorway. But this hotel was lovely and the staff were excellent. It was a pain... More 

Was this review helpful? Yes 3
HotelsDeParis, Responsable relations clients at Murano Resort Marrakech, responded to this review

Dear Brenda, Thank you for taking the time writing us. We are delighted to see that you appreciate our hotel and its beautiful environment. It is a pleasure to hear that you enjoyed the calm and tranquility of the place. However, we are sorry to learn that you encountered some difficulties during your stay. Please also be assured that we... More 

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