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El Fenn

#34 of 478 Hotels in Marrakech
Certificate of Excellence
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Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
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598 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for El Fenn
See the most recent reviews
New Boston, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 4, 2014

Gorgeous riad, not personal at all though. We stayed in 4 other riads in Morocco and this was by far the worst service we've had. We don't want to be "those people" complaining, but after such magical experiences elsewhere in Morocco we had to write this review. Here we go: We arrived and were greeted by "What's your name?" at... More 

Was this review helpful? Yes 5
MeganLD2013, Director of Sales at El Fenn, responded to this review

We were really sorry to hear that you weren’t happy with certain aspects of the service at El Fenn and we sincerely apologise for any shortcomings. We do appreciate that, however hard we try, things can occasionally go awry. For this reason we have managers in place who can put things right on site immediately. It's obviously unacceptable that you... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 17, 2014

Stayed here in November and it was absolutely wonderful. To say it exceeded my expectations would be an understatement. You walk in and you feel as if you have been transported from the rush of the medina to a tranquil bohemian outpost. The staff was more than helpful when we arrived early for check in by two hours, they rushed... More 

Was this review helpful? Yes 3
MeganLD2013, Director of Sales at El Fenn, responded to this review

Dear Caitlin R… How wonderful that we helped you fall in love with Marrakech! So pleased to know that you enjoyed this wonderful city so full of colour, light and vibrancy and of course your stay here. We do hope to see you again at El Fenn. More 

St. Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 15, 2014

Very easy to find in the Medina, well located for the square. The staff were exceptional, the room was massive, bed and sheets of great quality, breakfast on the roof terrace was a particular highlight. Would love to go back!

Was this review helpful? Yes 1
MeganLD2013, Director of Sales at El Fenn, responded to this review

Great to know that you enjoyed your time here - and our close location to the souks! We're always delighted to get feedback so thank you for taking the time to review us. More 

Cheltenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

We really enjoyed our stay in el fenn. We had a beautiful room and bathroom to die for. The welcome drinks were a welcome on our arrival. My favorite area was the roof top, where there is plenty of space to relax and sit in the shade if you like too. We did a cookery course at el fenn which... More 

Was this review helpful? Yes 3
MeganLD2013, Director of Sales at El Fenn, responded to this review

Thanks so much for taking the time to give us such great feedback. Hafid will be delighted to know how much you enjoyed the cooking class and we really feel it's a great addition for guests who want to see some local colour and learn the secrets of our food. We do hope to see you again. More 

London, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 11, 2014

The experience I received while staying was next to none. Delicious food, polite and helpful staff and a beautiful setting. The roof terraces the swimming pools the cinema the spa treatments the service the views the art the swag and coolness of the whole place just overwhelmed my girlfriend and I. The price is fare and the walk to the... More 

Was this review helpful? Yes 5
MeganLD2013, Director of Sales at El Fenn, responded to this review

Thank you so much. We're just delighted that you had such a great time here - and yes… the riad photography is currently being redone to try and capture everything perfectly! It was great meeting you and we really hope to welcome you back another time. More 

Manama, Bahrain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 5, 2014

This is a must! Unusual and good. So much attention is given to the design, making it as experiental one can get in Marakesh! Such an intriguing and clever design. Incorporating maroccan elements in a very stylish, soulful and fashionable way. Full marks to music and atmosphere too. Staff are also extremely professional - always ready to help. Highly commendable.... More 

Was this review helpful? Yes 5
MeganLD2013, Director of Sales at El Fenn, responded to this review

What kind words and thanks so much for reviewing us. We really appreciate people taking the time and it's great to know that you enjoyed so many aspects of your stay. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2014

This is a lovely hotel created by knocking 5 riadhs into one. It is a maze of passages, courtyards and staircases, but in a good way. When I stayed for three nights the hotel was still undergoing some renovation works and there were problems with hot water from time to time. However, all of this was only a minor inconvenience.... More 

Was this review helpful? Yes 1
MeganLD2013, Director of Sales at El Fenn, responded to this review

Thank you Nick L for taking the time to review and letting us know how much you enjoyed your stay. As you said, we had some renovation work that ran a few days over but thank you for being understanding and we worked hard to ensure that guest's stays weren't affected. Great to know how much you enjoyed your time... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 16, 2014

Riad El Fenn far surpassed all expectations! My family of four, including grandma, had three rooms at El Fenn for four very memorable nights, including a very exciting New Years Eve celebration with an exquisite gourmet meal. Anna, Karima, and Lise went out of their way to make sure that our every need was taken care of, and the whole... More 

Was this review helpful? Yes 5
MeganLD2013, Director of Sales at El Fenn, responded to this review

The rooms, the spa, the food, the terraces and the staff - thanks so much for all your praise and we were so pleased to know how much you enjoyed your stay. Yes…. You must come back soon! More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 6, 2014

I was bowled over by the beauty of El Fenn. It really was an oasis of calm in the middle of Marrakech. The riad offers so many different areas to retire to apart from your room but the main courtyard was my favourite - especially with the afternoon tea left out for guests. The art work around the riad is... More 

Was this review helpful? Yes 5
MeganLD2013, Director of Sales at El Fenn, responded to this review

It was lovely to meet you and your friends during your stay here and thanks so much for reviewing us. I've passed your comments onto Hassan our driver - he's delighted! More 

Basel
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed January 4, 2014

we stayed there over xmas 2013 and loved every minute of it. Suite 20 and 22 are both amazing, and the fireplaces are a real benefit when it gets dark (and quite cold!). The staff is super-friendly and Lisa and her team will do anything to make you feel welcome. The food was great (if somewhat with limited choice of... More 

Was this review helpful? Yes 5
MeganLD2013, Director of Sales at El Fenn, responded to this review

It was great to have you with us over Christmas and we're so pleased that you had a memorable stay. The decor here at El Fenn is something we're constantly updating and tweaking so it's great to hear that you enjoyed it so much. Thanks for taking the time to review us. More 

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