We stayed here in November 2011 and were as disappointed as others who stayed here. Most, but not all, the staff were miserable looking and seemed disinterested in their jobs. We were first shown to a twin, not a double room and thank goodness the room was changed. Dirty, stained curtains and a stale smelling room was changed to a... More

was trying to find a good hotel for three nights in Marrakech and had to choose between Hivernage Hotel & Spa and another 5* near it. i can tell u that i made the good choice. I spent three wonderful nights In this lovely hotel. I realy was surprised by the service wich was excellent, their was a nice atmosphere... More

This hotel has a very nice decoration, Very Morroco style and the Suites are very confortable , large even has a sauna in the bathroom! The views from the rooms are fatastics. The location is superbe very close to the medina and the spa is very good with hammam and sauna and good massages. Also the restaurant is a very... More

It looks good and is in great location but what a let down. Lack of smiling, helpful staff, very noisy room from partying in foyer, the club downstairs or the street, hot rooms and no air con. They brought me in a portable one which was kind but sounds like a jet engine, takes up all the room and needs... More

Having originally been booked into a Riad in the depths of the Medina for a long weekend as a short notice 'thank you' from my boss we immediatly contacted the travel agent to transfer us to a modern hotel. By pure chance we arrived at the Hivernage Resort and Spa. Impressive entrance and lobby area and easy check in. Room... More

Hello, I wanted to express my total disappointement toward the team in this hotel who was in 98 % UNFRIENDLY which is very surprising from the morocan people who use to be very welcoming. No smile, they were not nice from the reception service area to the breakfeast server and also in the SPA. In addition to that we paid... More

the employees stole my iphone while i was on the pool , it is not recovered yet, i am still in the hotel and trying to get the police to investigate. trying to use the internet it never works i had to go and buy my own portable USB connecting service, the service is a mess. More

Let me start by saying that I'm a pretty laid back traveler - and usually give most places the benefit of the doubt if there is ever an issue. HOWEVER, I've never in all my years of traveling (China, Thailand, South Africa, Mexico.... all over Europe) have I ever experienced such a lack of professionalism at a hotel. My second... More

We stayed at the Hivernage in late November and the best part of the hotel was its location - just a 10-15 minute walk to the medina. The room was large and modern with a balcony overlooking an unfinished building. The room had all the amenities - hair dryer, TV with a couple of English-speaking news channels, room service, etc.... More