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Hivernage Hotel & Spa

Ranked #301 of 469 Hotels in Marrakech
Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
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    346 reviews from our community

    Traveler rating
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      3.5 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (23)
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    Greater London, United Kingdom
    Reviewer
    3 reviews 3 reviews
    2 of 5 stars Reviewed 1 week ago

    The hotel itself is fairly pleasant not particularly brilliant but perfectly adequate, the room we had on the 6th floor was comfortable, with a balcony offering great views of the city. What really lets the hotel down is the attitude of the staff. Unfortunately as a collective they could not have been less interested in the patrons of the hotel... More 

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    Monmouth, United Kingdom
    Reviewer
    4 reviews 4 reviews
    3 hotel reviews
    4 helpful votes 4 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    We had read the reviews about the "unfriendly" staff prior to leaving the UK. On arrival we were greeted courteously and upgraded to a romm with a Hammam. The staff were very friendly but some training might not have gone amiss. (We stayed 30th April - 7th May 2014). The breakfasts were excellent. The situation of the hotel was very... More 

    Was this review helpful? Yes 1
    London, United Kingdom
    1 review
    4 helpful votes 4 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    Firstly the location of the hotel could not have been better! Located on a very quiet street (very rare in Marrakech!) within easy walking distance to the old town & new town, souks, night market and probably the only supermarket in the city. The staff were brilliant and friendly, extremely helpful and informative - everyone we spoke to could speak... More 

    Was this review helpful? Yes 4
    Berlin, Deutschland
    Senior Reviewer
    7 reviews 7 reviews
    4 hotel reviews
    12 helpful votes 12 helpful votes
    1 of 5 stars Reviewed 4 weeks ago

    We had a very strange experience at L'Hivernage. We had spent the previous two days hiking in the Atlas mountains and when we walked in at reception, we certainly looked a little dishevelled - I'm assuming this is why the gentleman at reception was so very unwelcoming and disdainful towards us. We got a twin room for one night and... More 

    Was this review helpful? Yes 2
    Manchester, United Kingdom
    Contributor
    13 reviews 13 reviews
    9 hotel reviews
    36 helpful votes 36 helpful votes
    3 of 5 stars Reviewed January 17, 2015

    This hotel is located in a central location within Marrakech, close to Jame Alfana and many night clubs and fine restaurants. Hivernage area is very posh if not the best within Marrakech. Price was reasonable at £139.00 per two nights. However, the room I stayed in at the 5th floor was dated and had some issues. In addition to dirty... More 

    Was this review helpful? Yes 1
    Reviewer
    5 reviews 5 reviews
    4 helpful votes 4 helpful votes
    1 of 5 stars Reviewed December 30, 2014 via mobile

    This hôtel is in a good area but rooms are dirty and full of dust really smalls (Forget it IF you have a child) and a bad smell. I change room three times when i arrived and finally decided to live the hotel After one night

    Was this review helpful? Yes 1
    Reviewer
    4 reviews 4 reviews
    3 hotel reviews
    7 helpful votes 7 helpful votes
    4 of 5 stars Reviewed December 10, 2014

    Me and my girlfriend travelled to Morocco, Marrakesh in November and stayed a few nights at the Hivernage Hotel & Spa. We originally booked Atlas & Medina Spa Hotel but due to some unforseen circumstances, (the hotel shutting down) we had to stay in Hivernage Hotel & Spa. Before arriving, we did some research on the hotel and upon arrival... More 

    Was this review helpful? Yes 2
    Xavier A, Manager at Hivernage Hotel & Spa, responded to this review

    Dear Sir, Thank you for your comment. We hope to see you again in Marrakech. Kind regards More 

    Rogers, Arkansas, United States
    Reviewer
    3 reviews 3 reviews
    1 helpful vote 1 helpful vote
    5 of 5 stars Reviewed December 2, 2014

    Eleven members of VOSH (Volunteer Optometric Services to Humanity) a vision mission team from the USA spent 6 nights here. Our accommodations were lovely, comfortable and exceptionally clean. The bar, breakfasts and the restaurant were perfect. Hotel staff and reception were most helpful and friendly. They stowed our extra baggage while we toured Morocco for a week.

    Was this review helpful? Yes 1
    Xavier A, Manager at Hivernage Hotel & Spa, responded to this review

    Dear Madam, Thank you for your comment, you comment has been given to the concerned team member. We hope to see you again in our hotel. Kind regards. More 

    London, United Kingdom
    1 review
    1 helpful vote 1 helpful vote
    3 of 5 stars Reviewed December 2, 2014

    I stayed at the Hivernage for 3 nights and found the staff to be the worst thing about the hotel. Reception staff seem unwilling and unhappy to help and are just generally unfriendly. One even got simple directions wrong and didn't offer a city map, I had to request one. I was also charged a deposit greater than my hotel... More 

    Was this review helpful? Yes 1
    Xavier A, Manager at Hivernage Hotel & Spa, responded to this review

    Greetings from Marrakech, Despite the title, I see you enjoyed most of the services of the hotel. We would like to have you help, It is true we had a indoor pool but we improved our Spa (brand new one now), we had to cancel it to add more space for the confort of our guests. We checked on our... More 

    Rabat, Morocco
    Reviewer
    5 reviews 5 reviews
    3 hotel reviews
    1 helpful vote 1 helpful vote
    3 of 5 stars Reviewed December 2, 2014

    I went to check in, and I was surprised that my name is not listed in the reservation list, (maybe it was a misunderstanding with the booking agency). Anyway, after few hours they avert me that my reservation was confirmed. and I can check in at any time. due to my business, I went to the hotel few hours after... More 

    Was this review helpful? Yes
    Xavier A, Manager at Hivernage Hotel & Spa, responded to this review

    Greetings from Marrakech, Thank you for your comments. You are right our hotel has one of the best position downtown and our our restaurant La Table du Marche remains one of the best restaurant in Marrakech. We apology for the room you had later and it is explained by the time we had to take to confirm your reservation with... More 

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    Additional Information about Hivernage Hotel & Spa

    Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
    Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
    Price Range (Based on Average Rates): $$
    Hotel Class:5 star — Hivernage Hotel & Spa 5*
    Number of rooms: 85
    Reservation Options:
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    Also Known As:
    Hivernage Hotel And Spa
    Hivernage Hotel Marrakech
    Hotel Style:
    #128 Luxury Hotel in Marrakech
    #130 Spa Hotel in Marrakech

    213 photos of this hotel

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    Amenities

    Highlights
    • Pool
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    Questions? Get answers from hotel staff and past guests. Ask a question

    Questions & Answers

    Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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