The public areas and rooms are very presentable and clean, giving a nice feel to the hotel. However, the hotel lets itself down with service and location issues which, given the room price, makes it poor value. Pros:- Clean rooms and public areas. Nice decor and good facilities. Good breakfasts and a good quality restaurant, popular with locals and guests.... more

My husband and I have just returned from the Hivernage having spent 5 nights there. We read the reviews and seemed happy with what people had said so we decided to book. However we ended up writing a letter of feedback to the manager as we felt the hotel had let its self down on its 5 star rating. We... more

Hivernage hotel is a clean well run hotel about 15/20 min walk from the centre of Marrakesh. The room was clean and spacious and the breakfast excellent. Staff were polite and the reception staff spoke good english. Most other staff spoken basic english and French. The spa is pricey (£12 to use the sauna) although the indoor pool is free... more

Hivernage is a lovely, serene hotel in a city that needs a peaceful refuge! Service was excellent in every aspect, the rooms were comfortable (if a bit bland), and the amenities were wonderful. The location makes the hotel an easy walk away from the souks and other sights. There are two restaurants and we ate in the main one on... more

We booked this holiday as we were child free over the Christmas period and wanted some sunshine. Having read other reviews this seemed to be a good hotel to choose and in many ways it was. However, we were left with the slight feeling of disappointment when it didn't quite manage to live up to it's promise. The hotel tries... more

Fabulous hotel, nice room, great atmosphere, friendly staff, brilliant breakfast, close to the Medina :-) all good - but the pool was cold though. more

Stayed for a week lovely hotel,friendly staff,close to the Medina-walked into city centre all the time.Breakfast excellent.The view of the Kotoubia brilliant on waking up and also before getting into the comfortable bed. more

Before going to this hotel I read many of the reviews on this site and prepared myself for a fair experience. The reality was actually fabulous. The room was great, the staff very friendly, the facilities just excellent and the location was good (a nice walk to the Souk and easy access to the tourist bus) The highlights were the... more

The hotel was very comfortable, peaceful and in an area that you felt quite safe. Rooms comfortable. The bathroom was very dark, but had a feeling of authenticity. I understand the criticism that I read regarding the pool area. The sun does not reach all sections of the terrace throughout the day, so if you want to laze by the... more