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Hotel El Andalous

Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
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Hotel El Andalous
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Hotel El Andalous
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605 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hotel El Andalous
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Melbourne, Australia
1 review
1 of 5 stars Reviewed January 26, 2015 via mobile

This place makes Fawlty Towers looks like The Four Seasons. Good location for the marathon. Every time we tried to fix a number of problems at reception we had to wait long periods of time. It always seems as a burden on the staff.

Was this review helpful? Yes 2
Frankfurt, Germany
Top Contributor
330 reviews 330 reviews
99 hotel reviews
196 helpful votes 196 helpful votes
2 of 5 stars Reviewed January 23, 2015

For a four star hotel, I expect more. For example the shower did not work properly. Sometimes it could not cope with the water pressure and would not switch to shower mode then you stand there and cannot wash off the soap. Also apparently the towels were old and tatty said our fellow travellers. We left 10 Dirham for the... More 

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Basildon, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 31, 2014

We had a brilliant trip to this hotel from the UK and thoroughly enjoyed our week in Marrakech. Make sure you stick to the bottled water though !! The staff were great and very welcoming, but the the food options in the hotel restaurants were a bit limitted for younger family memebers.

Was this review helpful? Yes 2
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 26, 2014

Travelled here in October (my husband and I with 2 friends) the staff at reception were very helpful and kind and had no issues at all checking in or out. The pool area was incredibly clean though the wait times for food at the pool bar was quite long (45 minutes) with the staffs' manner being a bit less helpful... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2014

When we arrived i was impressed with the front area and reception, cheking was swift and impressed with the rooms. few small issues sorted out eventually. what i didnt like was room service, very slow and hardly anyone spoke english. i had to phone a few times to get hold of towels, same problem daily. no coffie/tea making facilities, no... More 

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 24, 2014 via mobile

I stayed here with my family for four days and found the service to be impeccable. No task was too big. Your wish is their command. Staff will go above and beyond to facilitate your every need. The hotel itself is exquisite and plush. There's a wide range of food and drinks on offer and so reasonably priced. The downstairs... More 

Was this review helpful? Yes 3
England
Contributor
15 reviews 15 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed November 20, 2014 via mobile

My husband and I had booked a week at this hotel on a half board basis. Whilst the hotel itself is in the new part of Marrakech, it was slightly tired looking and not the four star standard we had expected. We were given a twin room with two double beds despite having requested a bedroom with a single double... More 

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Stafford
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 18, 2014 via mobile

Actually stayed twice, on the way to the Sahara and on the way back. Both times a found service slow and at times ponderous. Difficult to find any in the day or late evening. Food and drinks very expensive and staff at times acted as if they were being disturbed. But rooms and comfort levels fine. Food and coffee was... More 

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Canterbury, United Kingdom
Top Contributor
77 reviews 77 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 16, 2014

The rooms were a satisfactory size and cleaned daily but sparsely equipped...only 3 coat hangers!! 3 drawers and a small wardrobe,containing a locked safe for which there was no key. Tiny soap and shampoo sachets and no tea etc in the room. A very noisy fridge was provided..we had to switch it off at night to sleep. The balcony overlooked... More 

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Halstead, United Kingdom
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 11, 2014

Nice building good beds, nice pool and spa for traditional hammam treatments but the food is very average indeed. If it is a buffet there seems plenty of choice but you realise that there is nothing you like. Salads very bland. Croissants crisp and dry. When the season is low you only get two choices and it is very poor.... More 

Was this review helpful? Yes 1
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