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Imperial Holiday Hotel

30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco (Formerly Swiss International Imperial Holiday)
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1 room 1 adult
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346 Reviews from our TripAdvisor Community

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Falkirk District, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 25, 2015 via mobile

Don't go here unless you can speak French they don't want to know Scottish people not interested same repetative break fast every morning black scrambled egg stale bread from day before .waiting line for coffee diluting juice no fruit with breakfast .staff very ignorant . Diffrentvrules for French and english/ scottish/ French Muslims. Don't do lunch in bar area have... More 

Helpful?
1 Thank Kevin R
saidi m, Directeur général at Imperial Holiday Hotel, responded to this review

we regret to inform you if you have really this complain you have to see the Manager of the Hotel who speaks 07 languages, i speak scotish too, you said that the hotel is clean . a complain not left by the reception on the presence of the client is not a complain. next time if you come we will... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 2, 2015 via mobile

I don't know when this hotel received it's 4star rating, but I seriously doubt it was any time during the last decade. From the moment we stepped over the threshold into the shabby and rundown foyer, we were disappointed. Once checked in, we were pointed towards the scratched and graffitied but occasionally correctly functioning lifts which took us to our... More 

Helpful?
Thank margaret b
saidi m, Gérant at Imperial Holiday Hotel, responded to this review
Google Translation

nous vous remercions pour votre commentaire que nous nous demandons si vous avez vraiment vecu ces scenes pourquoi vous n'aviez... More 

Travelers are raving about these Marrakech hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 10, 2015

On arrival we were welcomed by the receptionist at the front desk, told what time dinner was served till and then told our room numbers. We were explained the very basics we needed at the time but were not given any more information other than this. As we came down to eat, we had no clue where the dining area... More 

Helpful?
2 Thank Abeeda000
saidi m, Directeur général at Imperial Holiday Hotel, responded to this review
Google Translation

nous vous remercions pour votre commentaire positif à l’égard de notre Etablissement, nous sommes contents d'avoir passé un bon séjour... More 

Lisbon, Portugal
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 8, 2015

Their PR is only after money, doesn't even ask you if you need anything after the first day when you don't book anything with her. A expresso should be included in the fare when you breakfast included and drinks in the dinner. The pool service was awful, they would give used towels to stay by the pool, or even worst... More 

Helpful?
Thank JulieCosta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 2, 2015 via mobile

We stayed here for four days and while everything was generally fine, I would in no way describe it as a four star hotel! The WIFI was rubbish and would only work in the lobby if even then! We spent 3 days in the tiny village of Taghazout on the coast and our little apartment had amazing WIFI! I don't... More 

Helpful?
1 Thank Angela S
1 review
4 of 5 stars Reviewed July 30, 2015 via mobile

Reception staff were great, room service were great! Pool was decent, food was decent. Nadia at the front desk was very helpful. Only down was that the AC didn't work for my room although my friends rooms were fine. I spoke to reception twice and it still didn't work.

Helpful?
Thank mca1395
Ipswich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

After reading some of the other reviews we weren't to sure what to expect, but we were pleasantly surprised the hotel was lovely offering all holiday amenities a lovely pool with surrounding gardens and outdoor eating area if desired. Also an underground spa for those that would like treatments. We were within easy access to the souks & short cab... More 

Helpful?
2 Thank Jane B
Marrakech, Morocco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

THE IMPERIAL SPA HOTEL WAS A GOOD LOCATION, only about 30 minutes walking distance to the 'Souks' The staff were all very helpful in particular 'Nadia' the tourist guide who arranged a driver to discover 'Marrakech' within 3 hours of arriving, it was 'Magical'..... The 'Spa' was also a wonderful experience ........

Helpful?
2 Thank suzie c
saidi m, Directeur général at Imperial Holiday Hotel, responded to this review

thank you very much for your good opinion and témoignage about our hotel wich you appréciated the food and the service in general. you were surprise for reading the negative commentaries wich were not true really . you stayed 10 nights and you were happy so we can say the the futur custumers that they will not belive all the... More 

Claremorris, Ireland
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 12, 2015

My wife and I spent 10 days at the Imperial, I did read some of the review that were written about this hotel, so i went with an open mind, some complained about the food but I can assure you the food was perfect every evening and a different menu each night. the breakfast is the same each morning but... More 

Helpful?
2 Thank satincape
saidi m, Directeur général at Imperial Holiday Hotel, responded to this review

we thank you for your compliments regarding your stay wich was perfect, that we want to offer to all our clients who wants to come to our Hotel. thank you for your testimony wich prouve of our good service.. next time the management of the hotel will offer you an up grade.an share a pleasure to see you again. best... More 

Epsom, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 6, 2015

We stayed here 22/02/15 - 01/03/15 After reading a lot of reviews on here we were extremely worried initially about staying at this hotel, but we needn't have been at all. The staff were extremely friendly and went out of their way to help you, nothing was too much trouble. The hotel 'go to' lady called Nadia is situated by... More 

Helpful?
2 Thank Terri B
saidi m, Directeur général at Imperial Holiday Hotel, responded to this review

Thanks a lot for all your have written regarding our Hotel .your stay was very positive in every where in the hotel that comming from our staff wich is trained to offer always a good service to our custumers. my staff and me are happy and hope to see you again, we will offer you a good accomodation with an... More 

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