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All 460 Marrakech hotels

Imperial Holiday

4.0 of 5 Hotel   |   30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco
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Imperial Holiday
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Ranked #367 of 460 hotels in Marrakech
A recent review
3 of 5 stars Reviewed March 1, 2014
HFW2013 London, United Kingdom
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271 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 1, 2014

Family including 2 teenagers stayed for 3 nights on our first trip to Marrakech Feb half term.Half board/flight package with Broadway Travel. No regrets for the price, no frills. Rooms clean and warm, food adequate. Awful bar. Spa is extra didn't try. Next door is Galerie des Tanneurs. and nearby restaurants where the locals eat. Don't be put off if... More

Was this review helpful? Yes 1
Marrakech, Morocco
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2013

The hotel room was spacious, the cleaning staff are very good,rooms cleaned everyday! Everyone at the hotel is very friendly and approachable. The guy working at the dining room, Bouza, is a really good guy, friendly and knowledgeable. I would recommend friends to come here.

Was this review helpful? Yes 3
Kandahar, Afghanistan
Top Contributor
94 reviews 94 reviews
37 hotel reviews
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed November 27, 2013

The hotel itself is nice and very convenient to Le Gare Marrakech (main train station), in a nice neighborhood. It is clean and tidy and seems to attract upscale clientele. But the service can be awful. The girl in the bar can hardly conceal the fact that she is surfing the net behind the bar and any request for a... More

Was this review helpful? Yes 1
saidi m, General Manager at Imperial Holiday, responded to this review

we are pleased to respond to your complain wich is not really true because after my investigation over my staff you have been rude with the girl waiter in the Bar you want from her to pay only 2 beers with your credit card total of the charge 50 dhs only and she has the hotel instruction for the credit... More

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 10, 2013

We stayed at this hotel for 10 days during September 2013. As it was rated 4 star we anticipated no problems,however the hotel was dark,dingy and depressing. We could not use the public areas as they were unkept and the pool ares was a mud bath. We were not made to feel welcome and the only part of the hotel... More

Was this review helpful? Yes 2
saidi m, General Manager at Imperial Holiday, responded to this review

We ask ourselves why this client said that the public area is unkept and i confirm that our hall and public area is well furnished with cleaned Sofa, tables, surpervised on all time cleaned and confortable. our pool is not accessible because we are in the winter but if this client has told us this, we can remediate immediatly and... More

Birmingham, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2013

Hi everybody, I hope everybody is fine and are well, Me and my beautiful fiancaille enjoyed our stay at this hotel because of the swimming pool its breakfast and the friendliness of the staff. It is very close also to the Central train station. I would above all like to pay particular attention to The directeur General Mohammed Saidi who... More

Was this review helpful? Yes 1
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 30, 2013

When we were leaving the hotel, the chubby receptionist told us we had to pay local taxes. As our flight was leaving in 1,5 hour we were kind of in a hurry. Firstly he commented that it was not much and it was only 165 MAD. We didn't know about the taxes, so we were arguing with the receptionist about... More

Was this review helpful? Yes 1
Mohammed S, General Manager at Imperial Holiday, responded to this review

It is petty really that you been a little rude in front our receptionist who wanted to explain to you that the local taxes are paid by all the customers coming through Groupon, we have the contract signed by our hands. you should pay it against a bill and complain it to your Groupon of Germany. you have provoked him... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 30, 2013

My friends and I stayed at this hotel for 7 nights, on a half board basis. We were all sadly disappointed with the hotel and the staffs. I travel 3 times a year and this is the first time I have put negative reviews. The lobby was fine. The Receptionist was oblivious and bored of working. She tried to charge... More

Was this review helpful? Yes 1
Bath, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2013

We had a lovely stay here. Staff were really friendly, the food was fantastic and we were very impressed. Good selection of dishes at dinner, plenty of choice and all well cooked and well presented. I am a foodie, trained in Hotel and Catering and I would rate this place. Some of the comments we read put us off a... More

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London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2013

Just come back from 7 nights stay at the imperial. We enjoyed our stay the staff are very friendly and helpful especially Tahah the pool guy and Bouazza the head waiter they constantly helped us out whenever we needed there help. The food was average but we really enjoyed breakfast. The hotel is lovely and we loved the swimming pool,... More

Was this review helpful? Yes 1
Brighton, United Kingdom
1 review
3 of 5 stars Reviewed April 26, 2013

Spent 4 days at the Imperial with Carol, Jo and Helen. It's dated and a bit tired, but comfortable, clean enough and provided what we needed - a base to explore from. The Guest Liaison Manager, Jad, was lovely and helpful, not pushy, and had lots of suggestions for sight-seeing, getting about, shopping and transport. Some other staff wanted to... More

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Additional Information about Imperial Holiday

Also Known As:
Imperial Holiday Marrakech
Address: 30 avenue Moulay R'chid | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Imperial Holiday 4*
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