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Sahara Palace Marrakech

P.O Box 12440 | Annakhil, Palmeraie, Marrakech 40016, Morocco (Formerly Blue Diamond Sahara Palace Marrakech)
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1 room 1 adult
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Sahara Palace Marrakech
Sahara Palace Marrakech
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243 Reviews from our TripAdvisor Community

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There are newer reviews for Sahara Palace Marrakech
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Londres, Argentina
1 review
4 of 5 stars Reviewed October 6, 2015

This is my second visit to Sahara Palace, I find that the hotel is still beautiful, perfect service and friendly staff, it seems that the hotel is under new management, that is very good news! I highly recommend this hotel

Helpful?
Thank bettina380
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Madame Bettina, As a hotel, our main objective is happy and satisfied customers. We are therefore always thrilled to welcome back repeat guests. Thank you for staying with us once again, and for sharing your feedback on Trip Advisor. You are correct, Sahara Palace Marrakech is now being managed by The Park Hotels chain, which we agree is very... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2015 via mobile

Amazing hotel with first class service staff very helpful and knowledgable .suite was amazing .will stay again.excellent location and fantastic facilities .breakfast was wonderful.so much choice and.service was as you.expect for a 5 star hotel .

Helpful?
1 Thank burgalarab
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Guest, Thank you for your lovely comments about your stay with us at Sahara Palace Marrakech in May. Your satisfaction and positive feedback are motivating factors for our team, so I will be sure to share your observations with them. Please do come back again soon. Kind regards, Angela McGuire Guest Relations Manager More 

Westwood11
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed October 1, 2015 via mobile

I can see why Hollywood chose to film Sex and the City 2 here... The hotel is so beautiful. I really can understand both the WOW review or AVOID review....!!! Basically there is serious staffing issue and money flow issue.... Some times Hermès toiletries were offered and other just generic.. :( When we visited it was called Taj Palace and... More 

Helpful?
Thank Westwood11
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Guest, Thank you expressing your honest and open comments about Sahara Palace Marrakech, previously Taj Palace Marrakech. I am thrilled to inform you that the hotel has just signed a new management contract with 'Park Hotels' of Indian origins, which given our design and architecture (a mix of Moroccan and Indian) should be a match made in heaven. As... More 

London, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 1, 2015

Came here for my partners birthday! Wow what a visit, this is a very special hotel with amazing staff and great views. Complete luxury. We had Hammans and they were excellent. Ate in the hotel, expensive but good if you don't want to venture into town on your first night. Shuttle into town very good and concierge service was very... More 

Helpful?
2 Thank LindaC22
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Ms. Linda, We are ever so happy to hear that your partner enjoyed their special birthday celebration with us at Sahara Palace Marrakech! Thank you for sharing your glowing feedback with us. November is soon approaching... we hope to welcome you back for another memorable birthday vacation. Kind regards, Angela McGuire Guest Relations Manager More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 6, 2015

Where to start with this has been hotel which still markets itself as a five star hotel. It isn't even a one star hotel in my opinion. Thank God that i stayed there only one night even though was booked in for longer. From the sleepy chap opening the gate to the hotel to the donkeys drinking water out of... More 

Helpful?
6 Thank Nobu N
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Guest, Thank you for taking the time to tell us about your short stay with us. I am sorry that your experience in no way met your expectations; please allow me to express my sincerest apologies. At Sahara Palace Marrakech, we continuously strive to meet and exceed our guests needs; therefore your feedback is very important to us. In... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

We had a great stay in December 2014 when this was still a Taj hotel. We found the rooms to be very spacious and unique. We stayed in a palace suite which was huge and very comfortable. The service was excellent. In particular, Adil CHEBIHI made our stay wonderful and helped plan our entire itinerary with us before we arrived.... More 

Helpful?
Thank Msrudnick
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Mrs. Rudnick, Thank you for sharing your observations about your stay with us in December 2014. We are pleased to hear that you appreciated the hotel's design and service. Thank you especially for your lovely comments about our colleague Adil. At the end of the day, what is a hotel? It is really just a building with beds, a... More 

Buenos Aires, Argentina
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 16, 2015

We booked and pay with a travel agency. We arrived at the hotel and at first were received by the person in charge, who kindly showed our room. We signed a guarantee of MAD 5000. Then in the room, he explained that the Nespresso ( with missing pieces and dirty water and with insects) , had only 2 capsules, but... More 

Helpful?
4 Thank Marce_guti
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Guest, Thank you for writing a review of your recent visit to Sahara Palace Marrakech, albeit brief and nothing at all like what you expected. We can only deeply apologize for everything that you experienced during your short stay. We are however pleased to announce that the hotel has just signed a new management contract with Park Hotels, an... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 7, 2015

We booked this hotel for an absolute bargain through Fleetway Travel. I chose this hotel as it was the one they used to film sex and the city two and had seen how amazing it looked. We stayed for 3 nights in March and although the weather wasn't warm enough to use the pool it was the perfect temperature for... More 

Helpful?
Thank Gemma6684
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear Ms. Gemma, Warm greetings from Sahara Palace Marrakech, and thank you for taking the time to share your comments about your stay with us in March. As a Sex and the City fan, we are so delighted that you were able to see and experience the property as in the film. Thank you also for your constructive comments regarding... More 

Baltimore, Maryland
Level Contributor
201 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
1 of 5 stars Reviewed June 16, 2015

I stayed here last month and was significantly underimpressed. The view/ hotel looks great, but below the surface I would never consider it a 5* hotel. Everything is overpriced (both the price is too high as you would expect at a 5* hotel, but you would not expect the quality to be lacking as much as this one does), bad... More 

Helpful?
4 Thank BobKop
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear guest, Thank you for writing a review about your recent stay with us at Blue Diamond Sahara Palace Marrakech. We have clearly let you down in numerous areas, which is not the level of service we usually pride ourselves on delivering, and for which we truly apologize. With regards to the shuttle service, please note that we offer 8... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 6, 2015

We stayed here last year when it was owned by the Taj group of hotels. We stayed in the Palace suite, which was very spacious and overlooked the pool. The balcony was large. We had lunch and dinner quite a few times in the balcony and enjoyed the view of the gardens, pool and Tatra mountains. The service was not... More 

Helpful?
2 Thank InMy0pinion
Angela M, Guest Relations Manager at Sahara Palace Marrakech, responded to this review

Dear guest, Thank you for sharing your comments about your stay with us last year. As you mentioned, the hotel is no longer associated with Taj, however the ownership and majority of the team remains the same. We have recently rebranded to BlueBay Hotels & Resort group, a Spanish chain. We are so happy to hear that you appreciated the... More 

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