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All 464 Marrakech hotels

Hotel Kenzi Farah

5.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco
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Hotel Kenzi Farah
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Ranked #318 of 464 Hotels in Marrakech
A recent review
3 of 5 stars reviewed 4 days ago
ahmedgalal egypt
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1,069 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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egypt
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

average hotel in every thing....pool, food, rooms and handling. staff are not well trained and not show needed hospitality. price is slightly higher compared to other hotels in Morocco. The main bad point is the mosquitoes every where

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HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear Ahmedgalal, Thank you for choosing the adress Kenzi Farah Marrakech. We were glad to receive you. Thank you for sharing your comments with us. They are still considered to help us serve you better. We hope that we will have the pleasure to welcome you again. Best regards . More 

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

3 lots of conferences going on while we stayed. Weather poor and all the open spaces meant one felt chilled. Poor lighting in the rooms, where the wifi didn't work anyway. Lobby filled with people trying to stay in contact with the outside world. At best, this is a four star hotel. Breakfast buffet second rate. Lunch buffet pretty good.... More 

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HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear Robert, Thank you for staying at the Kenzi Farah Marrakech. We were very pleased to receive you. Thank you for sharing your comments with us. We attach great importance to customer's opinion to be up to their expectations. We hope that we will have the oppotunity to serve you better next time. Best regards . More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for a week in August this year, the following is a letter I wrote to the hotel sent via email, I chased this and received no response. I also tweeted them and sent a personal email and contacted the chief executive Xavier Arnoux who did not reply either. Therefore I feel I have given them... More 

Was this review helpful? Yes 1
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear Guests, First of all, we thank you for choosing the address Kenzi Farah Marrakech and taking the time to share your comments with us. We shared them in turn with all the teams to draw the necessary lessons. We would have hoped make your stay a pleasant experience and exceed your expectations. We have failed and so we present... More 

rome
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am disappointed with the fact they present themselves as a 5* - it is far from that. Ok - they rates are reasonable but it is very unfair in my view. also, they do not say that services like the fitness room ( a gym with 2/3 machines probably produced in 10 years ago) is not free of charge... More 

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HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear costumer , Thank you for staying at the Kenzi Farah Hotel . We were glad to receive you . Thank you for sharing your comments with us , you views are important to us , they push us to increase our services and do more for our costumers We hope that we will have the oppotunity to serve you... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We just organized a conference here for 150 international delegates. The conference team were relatively friendly and tried to be helpful but no amount of smiles can compensate for dreadful services and outdated systems. The air conditioner in my room didn't work, nor did the safe, nor did the side lights. These things can be fixed easily but despite asking... More 

Was this review helpful? Yes 1
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear costumer , Thank you for staying at the Kenzi Farah . We hope that you will accept our sincere apologies for this inconvience, your comment regarding the service you received at our Kenzi Farah Hotel is very important to us . You deserve only the best service ! We will take appropriate actions to remedy in the shoretest possible... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Unfortunately all the problems listed by previous reviewers are true. When I arrived in the middle of the night my bathroom was not cleaned - used towels in the tub, empty bottles laying around. Trash bins filled. Floor not cleaned, bits of papers laying around. Bed was done though and that was helpful. Rooms are worn out and need refurbishment.... More 

Was this review helpful? Yes 1
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear Costumer , First of all , thank you for staying at the Kenzi Farah . All our team was very glad to receive you . We are really grateful that you take the time to share with us your comment and opinion , because it's the best way for us to know about our imperfections and allows us to... More 

Manchester
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Arrived here Thursday cases brought to rooms.. Efficient, well would have been if the right case had been left outside the room. -1 point ... The rooms... Where to begin, just have to say it like it is, dark dingy miserable lacking in every facility. No tea or coffee making facility. Lightening very dark makes it feel quite depressing. Beds... More 

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HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear M Steve , Thank you for staying at the Kenzi Farah . We were glad to receive you . It is with great concern and regret we received your comment,outlining the problem you had with our service. I would like to personally apologize for your inconvenience, and I assure you we are taking the necessary steps to prevent it... More 

Mexico
Top Contributor
103 reviews 103 reviews
40 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Granted it was the first hotel visited on a 13 day trip through the country. Nothing to be said about location and size of rooms which are spacious.... Unfortunately that is where the good stuff stops. Recepcion staff was grumpy and not helpful.... A star in this dark night is Jaura who should definitely be in charge of the hotel... More 

Was this review helpful? Yes 1
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Dear costumer , Thank you for staying at the Kenzi Farah . We were glad to receive you . Your comment regarding the service that you received in our hotel is very important , we want our costumers to enjoy there stay with us , so your report of a disturbing experience is a serious concern for us . Sir... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel several times for business purpose, 1 to 2 nights max. for my kind of stay it was ok, it was an average business hotel for passing by visitors so if you're thinking leisure, you should reconsider your choice: the pool is small and smelling strong chlorine, little animation around, quiet neighborhood however, if you still... More 

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HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Mrs Imane , First of all thank you for staying at the Kenzi Farah . We were glad to receive you . Our appologies if you stay was not up to your expectations , it's not our goal !! Thank you for sharing your experience with us , we really hope to receive you again . Best regards . More 

Suffolk, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed for 7 nights,Short walk to the Medina 20 minutes, Hotel dated and not a 5 star,more 3 star,Staff in reception not over informative.They need to concentrate on the the person booking in and not walk off and talk to someone else this seemed to be the normal attitude ,also when you pay your bill make sure you check and... More 

Was this review helpful? Yes
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review

Mr Andrew, First of all , thank you for staying at the Kenzi Farah . All ou team was so glad to receive you . We are so grateful for sharing with us your opinion , it's make us aware about many points that We have to succed in . The satisfaction of our costumers is our number one goal!!... More 

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Additional Information about Hotel Kenzi Farah

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Kenzi Farah 5*
Number of rooms: 385
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech
Hotel Style:
#130 Spa Hotel in Marrakech
#132 Luxury Hotel in Marrakech

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