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Es Saadi Gardens & Resort - Hotel

Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
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1 room 1 guest
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Es Saadi Gardens & Resort - Hotel
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638 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Es Saadi Gardens & Resort - Hotel
See the most recent reviews
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 12, 2015

The property is great and quite clean. Overall the accommodations were nice. However, upon check-out we had a very difficult experience. We originally booked through Expedia and paid in advance of our arrival. Upon checking in, we were informed that we would be charge a nightly fee per person per night (which was absolutely no problem since this was included... More 

Was this review helpful? Yes 4
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear guests, Firstly, thank you for giving some of your time by noting a feedback on tripadvisor concerning your recent stay at the Es Saadi Hotel. It is a pleasure to read that you have appreciated several points of our property such as it's greatness, quiteness and cleaness. In the other hand, I have paid special attention to your comment... More 

Seregno, Italy
Level Contributor
124 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed April 8, 2015

After trying 5 stars hotel in Casablanca,Fes,Rabat,Essaouira this has been the best between all the hotels where we have been during our holidays in Morocco. It is clean and the buffet in the breakfast was very good. We had a family room with 3 beds. The only problem was the third bed that they add in the room that was... More 

Was this review helpful? Yes 2
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Ale, I was really pleased to read that you enjoyed your recent stay at the Es Saadi Hotel. I also was delighted that you liked the facilities we provided and especially the service you received of my team. ; I have passed on your kind comments to them. Unfortunately, it seems that the level of quality of your room... More 

London, United Kingdom
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed April 7, 2015

I have known this hotel from the mid-1980s when I dined there and have stayed relatively frequently since 1993. Needless to say, there have been many alterations over the years, all for the better. This is an efficiently run establishment with a high level of cleanliness with comfortable accommodation. The pool is a good size and there is a sizable... More 

Was this review helpful? Yes 1
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Guest, First of all, let me thank you for your loyalty to the Es Saadi Hotel and for taking the time to let us know about your satisfaction. I do really appreciate it. Always trying to offer our guests a quality of service worth the image the Bauchet-Bouhlal family wishes to give, it is certain that your letter pushes... More 

amsterdam
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 4, 2015

This hotel is a time warp, everything seems to be from at least 40 years ago so totally in style again! We love it! Yes it is a little frayed around the edges but what a deal. Staff super friendly and helpful, big comfy bed, great pool. Internet every where and works perfect, walking around the well kept gardens, casino... More 

Was this review helpful? Yes
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Guests, Thank you for leaving your lovely review following your stay at the Es Saadi Hotel. Your kind comments about the food and the quality of service are highly appreciated. I'm delighted to learn that all the team was able to leave a positive impression, ensuring that they deliver an experience in line with our guests’ expectations. I do... More 

London, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 3, 2015

Reviewed hotels from Classic Collection Holidays Brochure. Liked the pictures and the prices and noted it is a 5*. The pictures do not depict what we found. Had to request a room change. They are somwhat outdated and in good need of updating. No tea/coffee facilities?? Had to ask for robes. Ran out of towels at pool area and after... More 

Was this review helpful? Yes 1
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Tonja, I would like to apologize sincerely for not having met your expectations during your stay with us a few days ago at the Es Saadi Hotel. With regards to the different comments you have made, and after having carried out the necessary research, please allow me to clarify certain points: Regarding your room, please note that we started... More 

Kristianstad, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 3, 2015

Me and my girlfriend are at the hotel at this moment. It is a five star hotell, but the standard is nowhere near i five star in europe or america. The staff is ok with some exceptions. We were met at a time with a great lack of respect: after a daytrip to the Atlas mountains we were tired and... More 

Was this review helpful? Yes 1
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Joakim, Firstly, thank you for taking some of your time by noting a feedback on tripadvisor concerning your recent stay at the Es Saadi Hotel. Our team goals is to satisfy all guest needs and exceed their expectations in every possible aspect, as every little things make the difference. I have noted the unusual lack of attentive service you... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed April 1, 2015

The hotel was in a good location easy walking distant to the market square, the doormen were very attentive and the reception staff very help full providing information and even booking places for us. The gardens and pool area were lovely. The room was clean and had all you need, we looked over the street side and had no trouble... More 

Was this review helpful? Yes
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Cherry, Thank you so much for your time to post your comments. It is a real pleasure for me to understand you had a great stay with us. Be sure that you will always be more than welcome to the Es Saadi Hotel. Sincerely, Raïk BOUHMOUCH Hotel General Manager Es Saadi Gardens & Resort - Marrakech More 

london
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 24, 2015

The hotel was nice, room clean had a little balcony. We went to the spa in the hotel palace resort and it was fantastic hamman shrub 650mad. Breakfast was nice. Pancakes omelettes and sweet bread. Hotel nice to walk through the garden staff were nice. Great stay

Was this review helpful? Yes
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Guests, Thank you very much for your wonderful comments on Tripadvisor following your recent stay with us at the Es Saadi Hotel, comments we have of course shared with the entire team. We are thrilled that you enjoyed the hotel and its services and of course its location in the center of Marrakech, close to Jamaa El Fna and... More 

Windsor, United Kingdom
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 22, 2015

This hotel provides a delightful introduction to Morocco - the doormen are dressed like Laurence of Arabia and there's mint tea on arrival! The main hotel is part of a complex with a casino, a more upmarket Palace and a number of villas in the beautifully kept grounds. Our room was extremely spacious and had a double as well as... More 

Was this review helpful? Yes
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Guests, I would like to thank you for taking the time to leave a review and I'm extremely pleased to hear that you enjoyed your stay at the Es Saadi Hotel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. I look forward to the pleasure of welcoming... More 

Manchester, United Kingdom
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed March 17, 2015

Everything about this hotel is run down, I couldn't get my lock to work on my door at first. It just felt unloved and grubby, my shower was dirty and it just felt uncomfortable. We had drinks in the bar which was nice and the staff were lovely. The breakfast was very average, could be better. Just needs a facelift... More 

Was this review helpful? Yes
Raïk B, Directeur général at Es Saadi Gardens & Resort - Hotel, responded to this review

Dear Laura, Thank you for sharing your review after staying at the Es Saadi Hotel. Your comments are always useful to improve the level of our service. I appreciated particularly your comments regarding the service at our hotel it is for us the best compliment that we will share with all teams. However, I feel sorry that your stay hasn't... More 

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