Rooms are old, clean in general, but at times not everything is functional. The service is terrible, worst thing is that the numbers on our room phone were wrong, which suggested feedback isn't exactly encouraged. We had to ASK for the minibar KEY, yes their minibar has a key, you have to ask, to get access to. Then when the... more

Satyed for a few nights in this hotel, ground floor room in the old part. Rooms large with 2 king sized comfy beds, seperate bathroom/toilet. Hotel definitely not 5 star. Rooms and most areas would rate only at 3 star, except for the service. Nothing was too much trouble, from replacing a faulty keycard to showing us maps and where... more

My husband and I are well travelled, we go to Egypt regularly and have been to America, Mexico, India...you get my drift. We're very understanding individuals and I have never in all my years of travel felt the urge to complain about a hotel, until now that is. I couldn't even put into words the dissapointment i felt on our... more

No complaints at all except the buffet breakfast. What a disaster! We took breakfast on three days and it was chaotic with cereal but no bowls, shortage of spoons, no glasses for the orange juice or glasses and no orange juice, etc. etc. My wife and I stood around most of the time waiting for utensils which seem to take... more

I stayed at here for 8 nights. Everything about the hotel is very spacious. I booked in to stay in a room by myself, yet I got a large room with to double beds, and it seemed very clean. The pool is fairly big and there is plenty of space outdoors. The gym is basic, useable, but not particularly large.... more

I stayed at this hotel with my family and we didn't like it although the service was ok. the food is not that good especially the breakfast, i'd rather go out to the medina and have my breakfast there, you have birds coming into the restaurant, sitting on the croissant and the hotel staff don't really care. another thing which... more

My mum and I wanted to be adventurous and go to explore Marrakech for a few days. After really positive experiences in 5star hotels while travelling Egypt, I thought I'd go for it and found this hotel I thought was a real bargain. I know north African 5star is equivalent to our 3/4star. Went half board as it was a... more

This was a lovely hotel that fulfilled all basic requirements. The buffet breakfast that was included was great. The location was nicely centered with a short walk to the medina. The gym was basic but present with a treadmill and free weights. The room was clean with a small balcony. There is a ton of smoking in Morocco and all... more

I never write on these sites as I travel so much for work and leisure and if I have a complaint I make it directly to the establishment. However, I really do wonder where most of the other travellers stayed and whether they should stick to more 'English' places like Spain!!! I read the reviews and did consider changing hotel....... more