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Palmeraie Resorts - Palmeraie Palace

Circuit de la Palmeraie | BP1488, Marrakech 40000, Morocco
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Palmeraie Resorts - Palmeraie Palace
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Palmeraie Resorts - Palmeraie Palace
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723 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Kuwait City, Kuwait
1 review
3 of 5 stars Reviewed June 17, 2015

Great hotel but needs major renovation. Room service is extremely slow and does not meet expectations. The staff is friendly. The beds are not comfortable. This hotel is also good for family or couples.

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Ahmad, Thank you so much for taking the time to review the Palmeraie palace Hotel on Tripadvisor. We have taken note of your comments following your recent stay with us, please kindly be assured that your feedback will be discussed with our house keeping team and we shall be working in order to offer you a service closer to... More 

Montpellier
1 review
3 of 5 stars Reviewed June 16, 2015

service quality very poor a detail to some of us maybe but if an Italian tells you that a long American coffee is not an espresso, a waiter should just say yes and ask his colleague how to make one. you definitely expect a 5 star hotel bar to have more than three beers cooled in the fridge rooms are... More 

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Oscar, Thank you for taking the time to leave your feedback following your recent stay at Palmeraie Palace Hotel, and regret that it was not up to your expectations. Please accept our sincerest Apologies. In fact, your feedback has been shared with our F&B team and we will investigate deeply in order to avoid this kind of thing again... More 

London, United Kingdom
Level Contributor
2 reviews
1 of 5 stars Reviewed June 15, 2015

This is an overrated hotel and does not live up to all the hype of a 5* hotel. We stayed for 2 nights and we were totally disappointed by amateurism and lack of response or lazy attitude, and totally dangerous place to stay. As we were attending a wedding and had no time to get my shirt iron, I thought... More 

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Guest, Thank you for sharing your feedback following your recent stay with us. It is with deep regret that we read about the unsatisfactory experience you had with us which is not representative at all of the quality of our service levels. Please be assured that we have taken note of your comments and proceeded to improve our services... More 

chicago
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 13, 2015

We stayed at Palmerais Golf Palace for a week ,the girls at the front desk were rude ,talking down to a customer. After a first day we found cockroaches , in the bathroom, we let the house keeping know, there was no word from the management or apologize, for 5stars lux hotel it is not a good thing. 2 days... More 

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Client, Thank you for taking the time to leave your feedback following your recent stay at Palmeraie Palace, we are so sorry to read that you were disappointed with your stay. First, allow us to apologize for your experience. This is the first time we received a complaint about our AC system, of course there is no AC system... More 

lago di Garda
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 11, 2015 via mobile

Been fede days in Marrakech for business and l've truly enjoyed the peacefull, relaxing athmosphere of the Palmeraie. The whole staff has been incredibly kind and helpfull and l've even had the time to enjoy the beautiful pool for few hours of relaxation. Good room service and delicious breakfast. Amazingly roomy and calm suite facing the garden, with a well... More 

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Client, Thank you for staying with us at the Palmeraie Palace Hotel and for sharing such wonderful feedback. It gives us great pleasure to learn that your stay was relaxing and peaceful. It was an honor to have spent such an important occasion with us and it would certainly be our pleasure to continue delivering many more memorable experiences... More 

Beirut
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 11, 2015

Booked for a one night stay to get away from busy Marrakech. We checked in around noon , staff was very accomodating to have our room ready before the official 15:00 hrs check in time. While the hotel is big , there are a lot of sections closed and the grounds of the hotel are well maintained but not the... More 

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Province of Monza and Brianza, Italy
1 review
4 of 5 stars Reviewed June 11, 2015

Perfect service in hotel. Rooms are very big and comfortable. The position of hotel is near the principal important place. The food in their restaurant is FANTASTIC. Good rooms for business convention.

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Milan, Italy
2 reviews
4 of 5 stars Reviewed June 11, 2015

Ideal for convention & conference, with a great area relax with SPA and huge swimming pool. High quality restaurant specially on cooking fish . I appreciate a very good staff even if i missed a shirt and none find it...

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Moscow Oblast, Russia
1 review
5 of 5 stars Reviewed June 10, 2015

I loved your hotel. very comfortable pool and area to relax next to him. the hotel is very quiet - all conditions for comfortable rest. loved the well-balanced Breakfast. and I also want to mention the quietness of operation of air conditioning and blackout curtains to sleep was very comfortable.

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Casablanca
1 review
5 of 5 stars Reviewed June 4, 2015

THEY HAVE A A PERFECT SERVICE AND GOOD STAF ? ROOMS ARE ALL THE TIME CLEAN I WILL RETUN AGAIN WHEN I HAVE TIME A beautiful ancient architecture. The hotel is covered in mosaic, stunning lightning, and nice people. There is huge swimming pool with garden covering it. The food is also good, especially the bakery. I love the croissant!... More 

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