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Palmeraie Resorts - Palmeraie Palace

Circuit de la Palmeraie | BP1488, Marrakech 40000, Morocco
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1 room 1 guest
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Palmeraie Resorts - Palmeraie Palace
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752 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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    (227)
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County Dublin, Ireland
Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We stated for 4 days as part of a with reward programme and were treated like royalty...the hotel was superb with great facilities, very good staff and lovely food. As we ate out most days I can only comment on the breakfast which was a banquet!! The only down side was the check in which was a bit disorganised due... More 

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Oman
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was travelling for 2 months and when I reached Marrakech t decided to book in this beautiful hotel following the comments on tripadvisor and I really like it. the rooms are clean and just perfect. the snack by the pool side was great. the staff everywhere are so friendly and helpful especially the restaurant's staff and the receptionnists who... More 

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London, England, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 1 week ago

I was originally booked into the Riu Tikida Palmeraie and at the last minute I changed it to here, how I wish I had not changed . The Palace could be such a wonderful hotel, but it seriously needs a makeover and staff in nearly all areas of the resort need a good kick up the back side ( pardon... More 

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Casablanca, Morocco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is located in one of the nicest areas in marrakech city: palmeraie...We only regretted one single thing! that the stay was only one day. Next time we would be pleased to return again whenever there is a good deal :)

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 weeks ago

I spent a extraordinary holidays in this resort , i had a nice pool view from my room,all kind of services was realy incredible i can't wait to go back there next summer . Just for records, when you are at the reception you got to ask about ZAKARIA , a very professional guy with his lovely advices and smily... More 

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Kuwait City, Kuwait
1 review
3 of 5 stars Reviewed June 17, 2015

Great hotel but needs major renovation. Room service is extremely slow and does not meet expectations. The staff is friendly. The beds are not comfortable. This hotel is also good for family or couples.

Review collected in partnership with this hotel

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Ahmad, Thank you so much for taking the time to review the Palmeraie palace Hotel on Tripadvisor. We have taken note of your comments following your recent stay with us, please kindly be assured that your feedback will be discussed with our house keeping team and we shall be working in order to offer you a service closer to... More 

Montpellier
1 review
3 of 5 stars Reviewed June 16, 2015

service quality very poor a detail to some of us maybe but if an Italian tells you that a long American coffee is not an espresso, a waiter should just say yes and ask his colleague how to make one. you definitely expect a 5 star hotel bar to have more than three beers cooled in the fridge rooms are... More 

Review collected in partnership with this hotel

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Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Oscar, Thank you for taking the time to leave your feedback following your recent stay at Palmeraie Palace Hotel, and regret that it was not up to your expectations. Please accept our sincerest Apologies. In fact, your feedback has been shared with our F&B team and we will investigate deeply in order to avoid this kind of thing again... More 

London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 15, 2015

This is an overrated hotel and does not live up to all the hype of a 5* hotel. We stayed for 2 nights and we were totally disappointed by amateurism and lack of response or lazy attitude, and totally dangerous place to stay. As we were attending a wedding and had no time to get my shirt iron, I thought... More 

Was this review helpful? Yes 1
Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Guest, Thank you for sharing your feedback following your recent stay with us. It is with deep regret that we read about the unsatisfactory experience you had with us which is not representative at all of the quality of our service levels. Please be assured that we have taken note of your comments and proceeded to improve our services... More 

chicago
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 13, 2015

We stayed at Palmerais Golf Palace for a week ,the girls at the front desk were rude ,talking down to a customer. After a first day we found cockroaches , in the bathroom, we let the house keeping know, there was no word from the management or apologize, for 5stars lux hotel it is not a good thing. 2 days... More 

Was this review helpful? Yes 2
Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Client, Thank you for taking the time to leave your feedback following your recent stay at Palmeraie Palace, we are so sorry to read that you were disappointed with your stay. First, allow us to apologize for your experience. This is the first time we received a complaint about our AC system, of course there is no AC system... More 

lago di Garda
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 11, 2015 via mobile

Been fede days in Marrakech for business and l've truly enjoyed the peacefull, relaxing athmosphere of the Palmeraie. The whole staff has been incredibly kind and helpfull and l've even had the time to enjoy the beautiful pool for few hours of relaxation. Good room service and delicious breakfast. Amazingly roomy and calm suite facing the garden, with a well... More 

Was this review helpful? Yes 1
Palmeraie_Palace, Guest Relations Manager at Palmeraie Resorts - Palmeraie Palace, responded to this review

Dear Client, Thank you for staying with us at the Palmeraie Palace Hotel and for sharing such wonderful feedback. It gives us great pleasure to learn that your stay was relaxing and peaceful. It was an honor to have spent such an important occasion with us and it would certainly be our pleasure to continue delivering many more memorable experiences... More 

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Deluxe Twin Golf View Room (47)
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